Qureos Mentor

Delaware Guidance Services

<div><p><b>About Delaware Guidance Services</b></p><div>
Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach.</div><div></div><div><br>
Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS&rsquo; 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients&rsquo; siblings, caregivers, classmates, and peers.</div><div></div><div><br>
Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth</div><div></div><div><b><br>
Why Work at Delaware Guidance Services?</b></div><div>
DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:</div><br>
<div></div><ul><li>
Competitive Compensation</li><li>
Incentive Pay for Specific Roles</li><li>
Generous Paid Time Off (<i>starting at 44 days of paid leave a year</i>)</li><li>
Up to 6% Annual Contribution to Your Retirement Fund</li><li>
Free Professional Development Opportunities</li><li>
Medical, Dental and Vision Insurance</li><li>
Life and Long-term Disability Insurance</li></ul><p></p><div><div><div><div><b><i><br>
Position Highlights:</i></b><ul><li><b>
Generous benefits and time off policies</b></li><li><b>
Ability to work with children through a mission driven organization</b></li><li><b>
Signing Bonus Eligible</b></li></ul></div></div></div></div><p>
Summary/objective</p><p>
Under the supervision of the Crisis Integrated Services Coordinator, the Community Liaison is responsible for building and maintaining strong relationships with emergency departments (EDs), psychiatric hospitals (IMDs), pediatricians, and other community organizations that serve children and youth in crisis. This position is also responsible for managing the program&rsquo;s social media presence to raise awareness, share resources, and engage with the community about available crisis services. The Crisis Community Liaison will work to ensure the timely, coordinated, and effective response to children and families in crisis, improve service access, facilitate communication, and advocate for the needs of children and youth in crisis. The ideal candidate will have experience in community outreach, building collaborative partnerships, and social media management, as well as a strong understanding of the behavioral health system for children and youth in Delaware and the role of social media in community engagement.</p><p></p><p><br>
Essential functions:</p><p>
Community Outreach and Relationship Building</p><ul><li>
Develop and maintain strong working relationships with emergency departments, psychiatric hospitals, pediatricians, community mental health providers, and other healthcare professionals in the community.</li><li>
Act as the primary contact for these community partners, ensuring effective communication and collaboration between the crisis program and these organizations.</li><li>
Educate community partners about the 24/7 crisis services available, including how to access these services and refer youth in need. Support community partners in understanding the crisis program&rsquo;s protocols, referral processes, and available resources for crisis management. Keep healthcare professionals updated on any changes in crisis services, treatment protocols, or referral procedures.</li><li>
Build and sustain partnerships with community-based organizations and advocacy groups that serve children and youth, ensuring that families have access to necessary resources.</li><li>
Provide training and informational sessions to community partners, including emergency department staff, pediatricians, and hospital personnel, on how to access services for children and youth in crisis.</li><li>
Represent DGS at community events, workshops, and initiatives, to foster stronger connections, support mental health awareness, and share information about available crisis services, including mobile crisis stabilization teams and 24/7 hotline access.</li></ul><p></p><p><br>
Crisis Coordination, Collaboration, Advocacy, and Referral</p><ul><li>
Facilitate the coordination of services for children and youth in crisis who are referred by community partners, ensuring that clients are promptly connected to appropriate crisis intervention services.</li><li>
Work closely with emergency department staff and psychiatric hospitals to ensure smooth transitions for youth being admitted or discharged from emergency or inpatient care ensuring that appropriate wraparound services are in place to support long-term stability and care.</li><li>
Act as an advocate for children and families, ensuring they are receiving the appropriate services and that their voices are heard within the crisis system.</li><li>
Help families navigate the healthcare system, including connecting them to the Crisis Case Manager.</li></ul><p>
Social Media Management</p><ul><li>
Manage and create content for the crisis program's social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn) to raise awareness about the program, available services, and community resources.</li><li>
Develop and implement social media campaigns to engage the public and inform families, healthcare providers, and community members about the program's services, updates, and resources.</li><li>
Monitor social media interactions, respond to inquiries, and engage with followers in a professional and timely manner.</li><li>
Create educational posts and share relevant articles, tips, and resources related to crisis intervention, mental health, and child/youth well-being.</li><li>
Analyze social media metrics to evaluate the effectiveness of campaigns and strategies, adjusting content and outreach approaches as needed.</li></ul><p>
Data and Reporting</p><ul><li>
Maintain accurate records of community outreach efforts, referrals, and follow-up services to ensure proper documentation of services provided.</li><li>
Monitor and track trends in service utilization and identify areas for improvement in community collaboration.</li><li>
Report regularly to program leadership on the status of partnerships, referral patterns, social media engagement, and any barriers or gaps in service delivery.</li></ul><p>
Competencies/ Capabilities:</p><ul><li>
Collaboration: Team-oriented, with a strong ability to collaborate with a diverse group of professionals.</li><li>
Problem Solving: Proactive and resourceful, able to think strategically and work independently as needed.</li><li>
Communication: Strong communication and interpersonal skills, with the ability to build relationships with diverse community partners.</li><li>
Creative: Ability to craft compelling content for social media that engages audiences and drives awareness.</li><li>
Cultural Competency: Understanding and respecting the diversity of youth and families served, and providing services in a culturally sensitive manner.</li></ul><p>
Supervisory responsibilities: none</p><p>
Work environment:</p><ul><li>
Community-based, Partial telecommuting with approval</li><li>
Ability to work flexible hours, including evenings and weekends, to accommodate community events and engagement needs</li></ul><p>
Physical demands:</p><ul><li>
Prolonged periods of sitting at a desk and working on a computer</li><li>
May be requested to lift up to 15 pounds periodically</li></ul><p>
Travel required: hospitals, pediatricians, community agencies, events, etc.</p><p>
Minimum qualifications:</p><ul><li>
Bachelor&rsquo;s degree in Communications, Public Health, Psychology, or related field.</li><li>
Two years of experience in community outreach, preferably in healthcare, mental health services, or crisis intervention programs.</li><li>
Proven experience in social media management, content creation, and digital marketing, with a strong understanding of platforms such as Facebook, Instagram, Twitter, and LinkedIn.</li><li>
Familiarity with Delaware&rsquo;s behavioral health systems and community resources for children and families.</li></ul><p>
Preferred qualifications:</p><ul><li>
Advanced degree in a related field</li><li>
Bilingual (Spanish-English) language skills are a plus</li><li>
Experience in event planning, including virtual or in-person workshops and campaigns.</li></ul><p></p><p><br>
EEO:</p><p>
Delaware Guidance Services is an Equal Opportunity Employer</p><p>
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</p><p>
Other duties:</p><p>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p></div><p></p>

Crisis Community Liaison

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Delaware Guidance Services

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Crisis Community Liaison