Qureos Mentor

Delaware Guidance Services

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>About Delaware Guidance Services</b></p><div>
Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach.</div><div></div><div><br>
Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS&rsquo; 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients&rsquo; siblings, caregivers, classmates, and peers.</div><div></div><div><br>
Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth</div><div></div><div><b><br>
Why Work at Delaware Guidance Services?</b></div><div>
DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:</div><br>
<div></div><ul><li>
Competitive Compensation</li><li>
Free Professional Development Opportunities</li><li><b>
Ability to work with children through a mission driven organization</b></li></ul><p></p><p><b><br>
Summary/objective</b></p><p>
Under the supervision of the Lead Crisis Bed Shift Supervisor, the Crisis Bed Shift Supervisor is responsible for providing oversight of the Crisis Bed Program service space during their assigned shift. They will also provide a variety of direct client care duties and unit support functions to children and adolescents with a wide variety of psychological and emotional problems (ie. aggressive and defiant behavior due to problems with emotion regulation, suicidal/homicidal ideation, plans, or attempts, family conflicts, etc.) to ensure the safety and wellbeing of clients in a Crisis Bed setting. The Crisis Bed Shift Supervisor is dedicated and committed to delivering high-quality, compassionate, and therapeutic client care. In addition, the incumbent is responsible for documentation of milieu and case management services provided from intake through discharge.</p><p></p><p><b><br>
Essential functions:</b></p><p><b>
 </b><i>Clinical Role in Crisis Bed Setting:</i></p><ul><li><b>
Completes initial assessment and documentation, including consent for treatment, for clients upon admission to the Crisis Bed</b></li><li><b>
Assist in the admission process, including obtaining vital signs, safety search of patients and personal belongings, and orienting new patients to the unit and their program
</b></li><li><b>Implement a person-centered plan as identified, assist each individual in meeting the outcomes identified in the approved plan, and assure applicable supports are provided for each client</b></li><li><b>
Deliver solution-focused and trauma-informed interventions to maintain safety, build skills, and address problem solving, communication, and relationship conflicts</b></li><li><b>
Create an engaging unit milieu to maintain a therapeutic and safe environment with a goal to achieve high patient satisfaction</b></li><li><b>
Use critical thinking and risk management skills when connecting with clients in Crisis Bed</b></li><li>
Understand warning signs and risk factors associated with suicide risk and risk of harm to others</li><li><b>
Maintain professional, trauma-informed, and empathetic interactions during interactions with children, families, and stakeholders</b></li><li>
Develop comprehensive skills providing support for children and youth in Crisis Bed</li></ul><p><i>
 </i><i>Functional Role in Crisis Bed Setting:</i></p><ul><li>
Provides leadership, coaching, and supervision for all staff on assigned shift</li><li><b>
Responsible for monitoring the administrative needs of an assigned shift including utilization and capacity management, supplies, meals, and maintenance requirements</b></li><li><b>
Work respectfully and cooperatively together as a unified team member in a professional manner with other Crisis Bed staff, families, and community members</b></li><li><b>
Assume responsibility for professional development of self and contributes to and assists with the professional development of others</b></li><li><b>
Ensures Incident Reports are initiated, completed, reviewed and submitted according to policy</b></li></ul><p><i>
 </i><i>Case Management:</i></p><ul><li>
Assure electronic documentation and verbal shift reports, are completed accurately and timely before the end of each shift</li><li>
Communicate with appropriate stakeholders to maintain a systems-based approach</li></ul><p><i>
General Responsibilities:</i></p><ul><li>
Uphold professional standards of treatment and the mission of the organization</li><li>
Maintain a quality code of conduct, ethics and professionalism</li><li>
Provide goal-directed and team-oriented services</li><li>
Communicate effectively and professionally with all stakeholders</li><li>
Assure compliance with all policies and procedures and licensing regulations</li><li>
Must successfully complete all agency required training within 30 days of employment and maintain timely applicable certification</li><li>
Must successfully complete refresher trainings within the identified timeframes</li></ul><p><i>
 </i><b>Competencies/ Capabilities:</b></p><ul><li><b>
Reliability &amp; Flexibility</b></li><li><b>
Customer Service</b></li><li><b>
Written and Verbal Communication</b></li><li><b>
Collaboration and Teamwork</b></li><li><b>
Crisis Intervention and Risk Assessment</b></li></ul><p><b>
 </b><b>Supervisory responsibilities: Supervises Crisis Bed Mental Health Technicians</b></p><p><b>
 </b><b>Work environment: </b>Lewes, DE</p><p>
 <b>Physical Demands:</b></p><ul><li>
This position involves physical interventions, including the potential use of holds, and may require the ability to lift, carry, and assist clients as needed. The successful candidate must be physically capable of responding to challenging situations in a safe and controlled manner</li><li>
Frequent walking, standing, twisting, bending, squatting</li><li><b>
Proficient auditory and visual skills</b></li></ul><p><b>
Travel required: </b>Travel for specific tasks</p><p><b>
Minimum qualification:</b></p><ul><li>
Bachelor&rsquo;s degree from an accredited school in social work, psychology, or a related Social or Human Services field</li><li>
Valid driver&rsquo;s license and satisfactory driving record</li></ul><p><b>
Preferred qualification:</b></p><ul><li>
Direct work experience leading groups, de-escalating behaviors, and managing multiple clinical diagnoses</li><li>
Experience working in an inpatient or residential/group home setting</li><li>
Supervisory experience</li><li>
Bilingual</li></ul><p></p><p><b><br>
EEO:</b></p><p>
Delaware Guidance Services is an Equal Opportunity Employer</p><p>
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions<i>.</i></p><p></p><p><b><br>
Other duties:</b></p><p>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br>
<p></p>
8-hour shift: Weekends: 7a-3pm, 3p-11p, and 11p-7a</div>

Crisis Bed Shift Supervisor- Part-time / On Call

<div><div><div><p><b>About Delaware Guidance Services</b></p><div>
Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach.</div><div></div><div><br>
Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS&rsquo; 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients&rsquo; siblings, caregivers, classmates, and peers.</div><div></div><div><br>
Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth</div><div></div><div><b><br>
Why Work at Delaware Guidance Services?</b></div><div>
DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:</div><br>
<div></div><ul><li>
Competitive Compensation</li><li>
Incentive Pay for Specific Roles</li><li>
Generous Paid Time Off (<i>starting at 44 days of paid leave a year</i>)</li><li>
Up to 6% Annual Contribution to Your Retirement Fund</li><li>
Free Professional Development Opportunities</li><li>
Medical, Dental and Vision Insurance</li><li>
Life and Long-term Disability Insurance</li></ul><p></p><div><div><div><div><b><i>
Position Highlights:</i></b><ul><li><b>
Generous benefits and time off policies</b></li><li><b>
Ability to work with children through a mission driven organization</b></li></ul></div></div></div></div><p><b>
Summary/objective</b></p><p>
The Operations Support Specialist will be expected to assist with the following job duties, as determined by operational need and as assigned by the Operations Support Coordinator and/or DGS Practice Manager. The Operations Support Specialist must pass an annual HIPAA privacy and security training.</p><p></p><p><b><br>
Essential functions:</b></p><p><i>
Intake and Scheduling</i></p><ul><li>
Answer phone calls, prioritize messages, and use the telephone system effectively</li><li>
Make reminder calls to patients before their scheduled appointments and document the outcomes</li><li>
Call and reschedule patients who miss their appointments and document the no call/no show process</li><li>
Check in patients for their behavioral health appointments and update their demographic and insurance information, verify legal guardianship if anyone other than biological parents</li><li>
Verify insurance coverage and inform patients of any lapses or eligibility for the DGS sliding fee scale program.</li><li>
Scan relevant documents, such as insurance cards, identification cards, and behavioral health records, before the end of the day</li><li>
Schedule intake appointment, update appointment in computer, and notify appropriate therapist; manage intake wait list and coordinate/communicate as necessary with outpatient coordinators; send letters to legal guardian when attempts to schedule an intake appointment have not been successful</li><li>
Prepare new patient packets for behavioral health and ensure that all new patients complete the intake assessment before their visit. Assist patients with any questions or difficulties regarding the assessment</li><li>
Ensure that all forms are up to date and have enough copies available.</li><li>
Schedule appointments for current outpatient and psychiatry clients and families; call clients who have not been seen in 60+ days, continue to monitor therapist and NP schedules to ensure they are full</li><li>
Maintain a courteous, helpful, and professional attitude when dealing with co-workers, patients, and their families. Respect confidentiality at all times.</li></ul><p></p><p><i><br>
Front Desk</i></p><ul><li>
Manage waiting room, check-in/check-out clients, verify current demographics and insurance, scan insurance card, collect co-pays issuing receipt and record co-pay, notify clinician/provider of client arrival</li><li>
Print daily schedule, notate outstanding balances, verify insurance, and confirm appointments for the following day(s)</li><li>
Distribute mail and incoming documentation; maintain DGS forms for the site; open/close building</li></ul><p></p><p><i><br>
Medical Records</i></p><ul><li>
Maintain chart audit and verify deficiencies; open/close clinical records/charts; monitor retention and destruction of charts; distribute deficiency reports and case reviews; copy, send, scan medical records requested by third parties; pull charts for studies and insurance company audits</li><li>
Copy all PBH service admission referral forms, enter into EMR, scan, and coordinator with Clinical Coordinator and DGS Billing Department</li></ul><p></p><p><i><br>
General Responsibilities</i></p><ul><li>
Uphold professional standards of treatment and the mission of the organization</li><li>
Maintain a quality code of conduct, ethics and professionalism</li><li>
Provide goal-directed and team-oriented services</li><li>
Communicate effectively and professionally with all stakeholders</li></ul><p></p><p><b><br>
Competencies/ Capabilities:</b></p><ul><li>
Planning &amp; organization/time management</li><li>
Initiative/drive, and self-starter</li><li>
Collaborative Team Member, Strong Interpersonal skills/relationships/teamwork</li><li>
Judgment/decision making/problem solving</li><li>
Adaptability/continuous improvement/flexibility</li><li>
Commitment and willingness to professional growth and development</li></ul><p></p><p><b><br>
Supervisory responsibilities: </b><b>None</b></p><p></p><p><b><br>
Work environment: </b>Office-based</p><p></p><p><b><br>
Physical demands:</b></p><ul><li>
Prolonged periods of sitting at a desk and working on a computer</li><li>
Must be able to lift up to 15 pounds at times</li></ul><p></p><p><b><br>
Travel required: </b>Minimal, may be asked to travel between sites on occasion</p><p></p><p><b><br>
Minimum qualifications:</b></p><ul><li>
High school diploma or general education degree (GED); or at least three months&rsquo; related experience and/or training; or equivalent combination of education and experience.</li><li>
Ability to prioritize tasks and handle multiple assignments simultaneously</li><li>
Ability to maintain confidentiality</li></ul><p></p><p><b><br>
Preferred qualifications:</b></p><div><ul><li>
Medical records and medical scheduling experience</li></ul></div><p></p><p><b><br>
EEO:</b></p><p>
Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions<i>.</i></p><p></p><p><b><br>
Other duties:</b></p><p>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p></div></div></div><p></p>

Operations Support Specialist

Join Delaware Guidance Services and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Delaware Guidance Services

About Company

Crisis Bed Shift Supervisor- Part-time / On Call

Operations Support Specialist