Qureos Mentor

Delhivery

<div>
 
 We are expanding our Talent Acquisition team and looking to hire a Talent Acquisition who has prior experience of working across high scale / high volume non tech roles - sales, marketing, corporate functions etc. This role is meant for someone who is an excellent multi-tasker and go-getter. We are looking for high-energy individuals with a passion to build a career in recruitment
 
 
 
 
 
 
 Role Demand
 
 s
 
 <ul>
 <li>
 Sourcing and screening candidates to fill open positions
 </li>
 <li>
 Developing strategies and plans for talent acquisition
 </li>
 <li>
 Innovate on hiring practices by using new methods or channels. Keep a lookout for talent available in the market and plan accordingly
 </li>
 <li>
 Motivate and energize your team to always be candidate-friendly
 </li>
 <li>
 Monitor market trends in hiring practices and ensure our strategy is in line with the market
 </li>
 <li>
 Manage all job descriptions out in the market, ensuring they are high quality and accurate
 </li>
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 Keep track of metrics on a weekly/monthly basis
 </li>
 <li>
 Ability to organize and run hiring drive
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 <li>
 Ability to manage multiple and overlapping processes and projects to completion, prioritize effectively and meet deadlines
 </li>
 </ul>
 
 
 
 
 
 Candidates who can join immediately and have prior experience in startups will be preferred
 
 
 
 
 
 
 
 Qualificatio
 
 n: Bachelor's/PG in Human Resources Management, Organizational Psychology, Business Administration or relevant field
 
</div>

Talent Acquisition Manager

Team Lead - DC OperationsLocation: ParippallyAbout the Role: Delhivery Ltd., India&rsquo;s leading logistics company, is looking for a motivated Team Lead to join our Last Mile Operations team. This is an excellent opportunity for both freshers and experienced candidates who want to build a career in logistics and operations.Key Responsibilities:Supervise and coordinate day-to-day last mile delivery operations.Monitor delivery performance, turnaround time (TAT), and ensure customer satisfaction.Assist in managing a team of delivery executives to achieve daily/weekly targets.Support route planning, shipment allocation, and workforce scheduling.Ensure compliance with operational SOPs and company policies.Handle on-ground challenges, escalations, and ensure smooth operations.Requirements:Bachelor&rsquo;s degree / diploma (any stream).Freshers or candidates with up to 2 years of experience in logistics/e-commerce operations can apply.Strong leadership qualities and a problem-solving mindset.Good communication skills and basic computer knowledge (MS Excel preferred).Ability to work in a fast-paced environment.Candidates within 10&ndash;15 KM radius of Parippally will be given priority.What We Offer:Competitive salary package.Training and mentorship for freshers.Career growth opportunities in logistics &amp; supply chain operations.A dynamic and collaborative work environment.Job Type: Full-timePay: &#8377;22,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Provident Fund</li></ul>Work Location: In person

Team Lead - DC Operations

<div>
 
 
 Role Overview:
 
 
 
 The
 
 Fixed Fleet Operations
 
 plays a crucial role in ensuring timely and complete order fulfillment within the fixed fleet. The role involves real-time calling and coordination with
 
 delivery partners (2W &amp; 3W)
 
 and
 
 centre executives
 
 , identifying reasons for unfulfilled orders, resolving issues, and improving overall delivery performance.
 
 
 The telecaller will act as the
 
 communication bridge
 
 between the on-ground fleet and the operations team to enhance efficiency, reduce unassigned cases, and drive better fulfillment outcomes.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 :1. Order Fulfillment Coordinatio
 
 
 <ul>
 <li>
 nCall delivery partners (2W and 3W) for all
 
 unfulfilled or delayed order
 
 s to understand the reason for non-fulfillment
 </li>
 <li>
 .Coordinate with the
 
 MG Centre Executive
 
 s to reassign or resolve unassigned orders in real-time
 </li>
 <li>
 .Ensure 100% coverage of unfulfilled order cases within the same day
 </li>
 <li>
 .Track progress and ensure timely closure of pending deliveries
 </li>
 </ul>
 
 
 
 
 
 .
 
 2. RCA (Root Cause Analysis) &amp; Reporti
 
 
 <ul>
 <li>
 ngRecord detailed reasons for each unfulfilled order (e.g., absenteeism, delay, vehicle issue, incorrect route, etc.
 </li>
 <li>
 ).Prepare daily reports summarizing RCA findings and share them with the Fixed Fleet Manage
 </li>
 <li>
 r.Identify recurring issues and suggest preventive measures to reduce order drop-off
 </li>
 </ul>
 
 
 
 
 
 s.
 
 3. Communication &amp; Coordinat
 
 
 <ul>
 <li>
 ionMaintain regular communication with delivery partners and centre executives for operational updat
 </li>
 <li>
 es.Support escalation handling by providing on-call clarity on order or partner-related issu
 </li>
 <li>
 es.Ensure accurate updates in system tools or tracking sheets after every ca
 </li>
 </ul>
 
 
 
 
 
 ll.
 
 4. Data &amp; Documenta
 
 
 <ul>
 <li>
 tionMaintain a call log for all outbound calls and follow-
 </li>
 <li>
 ups.Update partner or order-related notes accurately in CRM or tracking platfo
 </li>
 <li>
 rms.Flag any critical cases or recurring patterns to the Fixed Fleet Manager immediat
 </li>
 </ul>
 
 
 
 
 
 ely.
 
 Key Requirem
 
 
 <ul>
 <li>
 ents:1&ndash;2 years of experienc
 
 e in telecalling, operations coordination, or customer su
 
 pport, preferably in logistics, supply chain, or delivery-based indust
 </li>
 <li>
 ries.Excellent communication skill
 
 s in Hindi and En
 
 glish (regional language prefer
 </li>
 <li>
 red).Strong follow-up discipline and attention to de
 </li>
 <li>
 tail.Ability to handle high call volumes efficie
 </li>
 <li>
 ntly.Basic proficiency in Excel / Google Sheets for daily repor
 </li>
 </ul>
 
 
 
 ting.
</div>

Operations- Associate/Manager

<div>
 
 
 Roles &amp; Responsibilities:
 
 
 
 ● Working in alignment with the leadership team of Last mile operations as well as with the ground
 
 
 operations team and related stakeholders to understand the gaps and working independently and in collaboration with other teams to come up with cost effective solutions
 
 
 ● Actively engages with the workmen community to know some of the best practices being used across different channels and in the market; and ensures the same is carried out and cascaded to the larger team
 
 
 ● Creating and maintaining relationships with central and regional vendors/ partners to ensure support w.r.t. Manpower is always provided across regions
 
 
 ● Identifying opportunities to collaborate with government, non-government agencies/organizations, and
 
 
 private entities that further the goal of building a stable last mile rider network at a central level
 
 
 ● Works on capturing and maintaining data w.r.t. rider agents count and capacity accounted for dispatch
 
 
 ● Conducting field visits to ensure effective acquisition and management of last mile partners as well as the larger team
 
 
 
 
 
 
 Person Specifications:
 
 
 
 ● Experience - &lt;8 years
 
 
 ● Education - B Tech + MBA (Tier 1, Tier 2)
 
 
 ● Detail Oriented
 
 
 ● Problem Solving &amp; Decision Making
 
 
 ● Resilience
 
 
 ● Negotiation
 
 
 ● Strong Bias for action and focuses on delivering results
 
 
 ● Effective communicator
 
 
 ● Customer Obsession
 
 
 ● Deals with each team member with empathy
 
 
 ● Should be open to traveling and working in field
 
 
 ● Comfortable in leveraging technology to improve the effectiveness of the recruiters under his/her span
 
</div>

Director of Operations

Join Delhivery and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Delhivery

ABOUT_COMPANY

Talent Acquisition Manager

Team Lead - DC Operations

Operations- Associate/Manager

Director of Operations