Urwah Admin

Deliveroo

<div>Why Deliveroo?
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges, and an enormous opportunity ahead of us.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology-driven company at the forefront of the most expanding industry in the world, so join us for the ride.
About the Role
The Commercial Intern will provide crucial support to the Account Management and Sales teams at Deliveroo. Their main responsibilities will revolve around assisting with day-to-day tasks related to managing restaurant partners and enhancing customer relationships, including reviewing restaurant operations, preparing and pitching growth strategies to restaurants, and enhancing their visibility and presence on Deliveroo's platform.
This role aims to improve internal efficiency and contribute to the overall success of the Account Management and Sales functions, while providing exceptional opportunities to grow your communication skills, pitching skills, client and relationship management skills, and portfolio management and data analysis skills.
Main Responsibilities:<ul><li>
Collaborate closely with Account Managers to ensure smooth and ongoing support for restaurant partners</li><li>
Help maintain and update data in the company CRM system</li><li>
Support in updating restaurant information, including menu images, menu item descriptions, menu details, operating hours, and social media activities</li><li>
Assist in addressing any ad-hoc questions and queries from clients, including those related to general information about Deliveroo and routine operating procedures</li><li>
Support the commercial team on ad-hoc projects, with a focus on improving productivity, data enrichment and contribute to enhancing the customer experience</li><li>
Communicate effectively with internal and external stakeholders to ensure smooth coordination and delivery of commercials initiatives</li><li>
Assist in processing and analyzing basic data and information around simple operational metrics for clients</li><li>
Practice upselling or cross-selling additional products or services to existing clients</li><li>
Support in on-the-ground activations and merchandising activities with restaurant partners</li></ul>
Requirements:<ul><li>
Strong communication skills</li><li>
Fluency in English is required, Hind or Arabic is a plus.</li><li>
Detail-oriented</li><li>
Strong analytical skills</li><li>
Some experience in cold calling and client communication</li></ul>
Workplace &amp; Benefits<ul><li>
25 days of Annual Holiday Leave</li><li>
Free Deliveroo Plus - Free delivery and access to special offers</li><li>
End of year parties &amp; regular social events</li><li>
Great and diverse experience across multi-function role</li><li>
An extremely fun team to work alongside!</li></ul>
Workplace &amp; Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.</div>

Commercial Intern

<div>The Role
Our Account Management team owns and manages partner relationships. We use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our partners. The Account Managers are a passionate, dynamic group of team players who work well together and cross-functionally with other departments, and of course, they&rsquo;re fun, personable, and great at building exceptional relationships.
You'll be reporting to the Client Partner - Grocery.
Responsibilities:<ul><li>
Manage a portfolio of Deliveroo&rsquo;s most important grocery partners</li><li>
Own relationships with key grocery industry stakeholders</li><li>
Accountable for improving/maintaining in-store operational metrics</li><li>
Analyse data to drive growth and profitability, both for your partners and for Deliveroo</li><li>
Work cross-functionally with other departments to drive new initiatives</li><li>
Plan and execute marketing initiatives with your portfolio partners</li><li>
Negotiate new commercial rates with existing partners</li><li>
Use insights to expand grocery coverage across the UAE</li></ul>
Requirements:<ul><li>
Minimum of 3-5 years of experience in the FMCG industry</li><li>
Strong analytical and problem-solving skills</li><li>
well-organised with excellent team-player qualities</li><li>
Strong interpersonal skills to build and maintain relationships</li><li>
Agile and highly adaptable to a fast-paced work environment</li><li>
Demonstrate strong competency using Microsoft Office tools and related project/program management applications to drive best practice</li></ul>
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace &amp; Benefits
At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific; please ask your recruiter for more information.
Diversity
We are committed to diversity, equity, and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.</div>

Account Manager - Grocery

<div>Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
The Role:
The Small Medium Business Account Manager (Abu Dhabi) is responsible of managing a portfolio of SMB accounts located in Abu Dhabi, comprising both independents and multi-site brands. The SMB Account Manager will maintain and grow relationships with these partners, will lead the delivery agenda with the partners to ensure they are operating with brilliant basics and execute on joint initiatives that drive sustainable growth for both Deliveroo and the partners. The SMB Account Manager must able to resolve all day to day issues and problem solve independently, seeking advice for more complex problems, Proactively identify focus areas, growth levers and inefficiencies in its portfolio to drive scalable actions and implement solutions against multiple Partners.
Main Responsibilities:<ul><li>
Build strong relationships with Small and Medium Abu Dhabi Restaurant Accounts</li><li>
Be on the ground, organizing proactively face to face meetings with the Partners in the portfolio</li><li>
Cross sell and upsell Deliveroo key services</li><li>
Lead actions to improve performances of Partners, supported by the broader team</li><li>
Directly manage Partners in a case-by-case basis to unlock critical value improvement</li><li>
Independently and proactively diagnose, resolve, and report on key performance KPIs of the assigned account portfolio</li></ul>
Requirements:<ul><li>
BSc/BA in business, engineering, Economics or a related field is preferred</li><li>
Experience with Excel, Google Sheets or formula based tools</li><li>
Self-starter capable of driving yourself to your targets and objectives every month</li><li>
A fantastic communicator with a &quot;get it done&quot; mindset, well-organised and efficient</li><li>
Fluency in English and Arabic
</li><li>Looker is a plus</li></ul>
Workplace &amp; Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.</div>

SMB Account Manager - Abu Dhabi

<div>
 
 Why Deliveroo
 
 
 
 Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
 
 
 We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
 
 
 
 The Role
 
 
 
 The Small Medium Business Account Manager (Abu Dhabi) is responsible of managing a portfolio of SMB accounts located in Abu Dhabi, comprising both independents and multi-site brands. The SMB Account Manager will maintain and grow relationships with these partners, will lead the delivery agenda with the partners to ensure they are operating with brilliant basics and execute on joint initiatives that drive sustainable growth for both Deliveroo and the partners. The SMB Account Manager must able to resolve all day to day issues and problem solve independently, seeking advice for more complex problems, Proactively identify focus areas, growth levers and inefficiencies in its portfolio to drive scalable actions and implement solutions against multiple Partners.
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Build strong relationships with Small and Medium Abu Dhabi Restaurant Accounts
 </li>
 <li>
 Be on the ground, organizing proactively face to face meetings with the Partners in the portfolio
 </li>
 <li>
 Cross sell and upsell Deliveroo key services
 </li>
 <li>
 Lead actions to improve performances of Partners, supported by the broader team
 </li>
 <li>
 Directly manage Partners in a case-by-case basis to unlock critical value improvement
 </li>
 <li>
 Independently and proactively diagnose, resolve, and report on key performance KPIs of the assigned account portfolio
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 BSc/BA in business, engineering, Economics or a related field is preferred
 </li>
 <li>
 Experience with Excel, Google Sheets or formula based tools
 </li>
 <li>
 Self-starter capable of driving yourself to your targets and objectives every month
 </li>
 <li>
 A fantastic communicator with a "get it done" mindset, well-organised and efficient
 </li>
 <li>
 Fluency in English and Arabic
 </li>
 <li>
 Looker is a plus
 
 
 </li>
 </ul>
 
 Workplace &amp; Benefits
 
 
 
 At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
 
 
 
 Diversity
 
 
 
 At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
</div>

<div>
 
 The Team
 
 
 
 Care supports our customers from all sides of the marketplace and the operations team owns agent performance, continuous improvement, change, and transformation. Our focus is improving customer experience whilst delivering efficiencies in our frontline operations.
 
 
 
 In this role you'll be involved in three key areas:
 
 
 
 <ul>
 <li>
 Managing channel, queue and agent performance across our teams servicing UAE, Qatar and Kuwait Partners.
 </li>
 <li>
 Identifying trends in performance and conducting root cause analysis (e.g. agent productivity, quality or partner experience)
 </li>
 <li>
 Helping define new metrics, targets and best practices to drive improvements in customer experience (e.g. first touch resolution)
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Managing performance of our support queues across partner onboarding and lifecycle support for our ME based partners
 </li>
 <li>
 Identifying performance gaps for vendor partners, owning performance improvement strategies, and driving continuous improvement
 </li>
 <li>
 Supporting teams make Partner Operations a true differentiator at Deliveroo by implementing best in class customer experience practices
 </li>
 <li>
 Relentlessly driving performance by surfacing issues across our operations and influencing stakeholders to address them
 </li>
 <li>
 Owning deep dives and leading updates for the leadership team on specific issues (e.g. performance gaps / ME specific business reviews)
 </li>
 <li>
 Helping define targets, KPIs and goals for the team and prioritising own goals
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 We are looking for someone who:
 
 
 <ul>
 <li>
 Has 4+ years&rsquo; experience as a Vendor Operations performance Manager in a fast-moving and dynamic company - prior experience in managing a blended internal and external team is a distinct advantage.
 </li>
 <li>
 Is detail and action orientated, with experience of leading performance improvement projects (e.g. root cause analysis / backlog reduction strategies)
 </li>
 <li>
 Is comfortable leading updates and can speak up when working with more senior stakeholders and partners
 </li>
 <li>
 Is knowledgeable of CRM systems (e.g. Salesforce) and has experience of creating reports across systems
 </li>
 <li>
 Takes personal accountability for quality and accuracy of their work
 </li>
 <li>
 Has solid analytical background (e.g. Google sheet pivot tables and INDEX MATCH), SQL skills are highly desirable but not essential
 
 
 </li>
 </ul>
 
 Why Deliveroo?
 
 
 
 Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
 
 
 We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We&rsquo;re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.
 
 
 
 Benefits And Diversity
 
 
 
 At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
 
 
 We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
</div>

Operations Associate - Grocery

<div>
 
 About The Role
 
 
 
 As a Designer Associate, you&rsquo;ll be part of Deliveroo&rsquo;s in-house creative studio, supporting the development of impactful design assets across digital and offline channels. You&rsquo;ll work closely with the marketing team to translate briefs into high-quality creative solutions that bring our brand to life.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Deliver high-quality design and animation assets (social media, CRM, campaigns, OOH, internal comms).
 </li>
 <li>
 Manage multiple briefs simultaneously and deliver on time, even under tight deadlines.
 </li>
 <li>
 Manage the creative workflow internally and manage a team of junior designers by distributing work and reviewing it. Also supporting the team by guiding them, teaching them, and sharing feedback on creatives.
 </li>
 <li>
 Support the creative development of marketing campaigns with graphic design, illustration, and motion graphics.
 </li>
 <li>
 Collaborate with cross-functional teams to ensure creative aligns with campaign objectives and brand guidelines.
 </li>
 <li>
 Participate in creative reviews, proactively contributing ideas and solutions.
 </li>
 <li>
 Continuously develop skills in animation, illustration, and art direction to elevate studio outputs.
 
 
 </li>
 </ul>
 
 Skills &amp; Expertise
 
 
 
 <ul>
 <li>
 Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects, InDesign).
 </li>
 <li>
 Strong eye for typography, layout, and visual hierarchy.
 </li>
 <li>
 Motion design and animation skills are a plus.
 </li>
 <li>
 Ability to work independently as well as collaboratively within a team.
 </li>
 <li>
 Strong attention to detail and ability to maintain consistency across all deliverables.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 This role is open only to UAE Nationals
 </li>
 <li>
 UAE passport &amp; Family book (Khulasat Al Qaid) holder
 </li>
 <li>
 2&ndash;3 years of experience in graphic design or creative production.
 </li>
 <li>
 Experience designing across digital, social, and print formats.
 </li>
 <li>
 Ability to manage multiple projects under pressure.
 </li>
 <li>
 A portfolio that demonstrates creativity, technical skill, and brand understanding.
 </li>
 <li>
 Tech experience is a plus
 
 
 </li>
 </ul>
 
 Why Deliveroo
 
 
 
 Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
 
 
 We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
 
 
 
 Workplace &amp; Benefits
 
 
 
 At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific; please ask your recruiter for more information.
 
 
 
 Diversity
 
 
 
 We are committed to diversity, equity, and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
</div>

Marketing Designer Associate - Studio Lead (UAE National)

Join Deliveroo and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Deliveroo

ABOUT_COMPANY

Commercial Intern

Account Manager - Grocery

SMB Account Manager - Abu Dhabi

SMB Account Manager - Abu Dhabi

Partner Support Manager

Operations Associate - Grocery

Marketing Designer Associate - Studio Lead (UAE National)