Urwah Admin

Deliveroo

Deliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski. The company partners with approximately 176,000 restaurants and grocery providers, employing around 150,000 riders to deliver food and groceries efficiently. Headquartered in London, Deliveroo operates in nine markets including the UK, France, and Italy, aiming to transform the way people shop and eat by bringing local options directly to their doors.

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 Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. The Middle East markets (UAE and Kuwait) are one of our most dynamic and competitive markets. Functions include commercial, operations, and marketing, and teams in the Middle East partner closely with global functions such as product, technology, and consumer to deliver results for our customers.
 
 
 This role sits within Operations and leads all things Rider Experience. A large and impactful scope that includes Rider community management, Rider communications, several aspects of Rider Performance, Rider Support, and Rider Onboarding. The role entails building, improving, and implementing processes across the areas above, tracking and managing efficiency and effectiveness of how we are performing across a variety of metrics, and finally ensuring that we are able to deliver excellent support to riders across the region.
 
 
 
 The Role
 
 
 
 Operating at scale in a hyper-competitive, hyper-growth environment is no easy feat. As such, you'll be faced with some of the most exciting problems across the food tech space. Reporting to the Director of Operations, Middle East, you&rsquo;ll have a key role in ensuring the success of the logistics network in our Middle East markets. This centers around ensuring that we always have a fleet of highly engaged, highly satisfied, and highly performing riders on our network. Working with stakeholders within Ops to find the right approach through levers like communications, education modules, and rider events. This role is regional, and will be required to build world-class frameworks and systems that are both effective and scalable. The objective is straightforward: build the best systems to ensure riders are able to deliver the best experience for our customers and merchants.
 
 
 You&rsquo;ll work closely with other members of the Middle East rider operations teams, as well as wider teams within HQ Ops, Product, and Tech to ensure the best possible outcomes for our riders, restaurants, and customers.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 Here&rsquo;s what your day-to-day might look like:
 
 
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 Managing a large team that owns and runs several processes across the scope of the team
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 Building effective, scalable, and efficient frameworks and systems that can be centralized to manage and track several key metrics across our network
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 Make recommendations on how to allocate our resources to ensure the best possible outcomes, for instance, managing rider churn to optimal levels to ensure best-in-class service levels
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 Ensuring the quality and engagement of riders newly onboarded on our network is conducive to our strategy of having best-in-class service levels
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 Track our key metrics, look for unusual trends in our data, and uncover root causes to ensure that we preserve the health of the network.
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 Work alongside other members of the Middle East Rider Operations team to ensure that we operate to budget
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 Provide regular, relevant, concise updates on rider experience to senior business stakeholders.
 
 
 </li>
 </ul>
 
 What You'll Need To Thrive
 
 
 
 Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
 
 
 <ul>
 <li>
 A high standard of university-level education
 </li>
 <li>
 8+ years of experience in program management, consulting, banking, engineering, or a high-growth start-up
 </li>
 <li>
 Excellent problem-solving skills &ndash; experience solving tough, complex problems
 </li>
 <li>
 An ownership mindset that means you know what is happening in your area of responsibility
 </li>
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 Experience managing a multi-functional team
 </li>
 <li>
 Experience building scalable processes, tools, and structured change methodologies, and therefore enjoying working in a process-driven environment
 </li>
 <li>
 Strong analytical mindset and comfortable with large data sets
 </li>
 <li>
 Excellent stakeholder management and communication skills
 </li>
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 Comfortable handling multiple workstreams at the same time, working both individually and as part of a team
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 At Deliveroo, you&rsquo;ll do work that matters, solving real-world problems in a three-sided marketplace that&rsquo;s constantly evolving.
 
 
 We&rsquo;re Food Lovers, Problem Solvers, Community Builders, And More, Brought Together By a Shared Drive To Make Things Better. Working Here, You Can Expect To
 
 
 
 🔧 Solve meaningful problems at real scale
 
 Work on a complex, always-on marketplace that impacts millions every day.
 
 
 🌱
 
 See your impact, fast
 
 Ship, test, and improve ideas quickly in a low-hierarchy, high-ownership
 
 
 environment.
 
 
 
 🧠Grow through challenge and ownership
 
 Take on big, ambiguous problems and accelerate your career with strong support.
 
 
 
 🌎A culture built for builders
 
 High standards, collaboration, flexible working, and continuous learning.
 
 
 We aim to create a fair process that lets your skills shine&mdash;our interview typically includes 3-4 stages. Find more about how we hire
 
 here.
 
 
 
 
 Our Global Structure
 
 
 
 Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we&rsquo;re unlocking new possibilities as one global team.
 
 
 
 Diversity, Equity, and Inclusion
 
 
 
 At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We&rsquo;re committed to fostering an environment where everyone can do their best work and feel they belong.
 
 
 We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
 
 
 If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you&rsquo;ll have the opportunity to let us know once you&rsquo;ve submitted your application. We&rsquo;ll share details on how to request support so we can ensure you have a fair and equitable experience.
 
 
 If you&rsquo;re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we&rsquo;d love to hear from you!
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Head of Rider Experience, Middle East

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 ME Rider Operations
 
 
 
 The team
 
 
 The Rider Engagement team sits within Rider Operations and is responsible for delivering a market-leading proposition for the UAE rider fleet. The team focuses on improving rider experience, engagement, and retention through initiatives such as rider communications, in-person events, perks and partnerships, and intel gathering &amp; reporting.
 
 
 The role
 
 
 The Rider Engagement Associate will support the execution of rider commercial perks and partnerships, road safety initiatives, and seasonal engagement campaigns across the UAE. The role will grow to take ownership of specific workstreams related to these initiatives and will report directly to the Middle East Rider Engagement Manager.
 
 
 What You&rsquo;ll Be Doing
 
 
 <ul>
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 Identify and pursue impactful rider benefit partnerships (e.g. grocers, restaurants, and bike service shops) to strengthen Deliveroo&rsquo;s non-monetary rider proposition in the UAE.
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 Support the creation and rollout of engaging rider communications and campaigns.
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 Support the planning and execution of rider road safety programmes, including hosting workshops and collaborating with internal and external stakeholders such as local authorities and the Public Affairs team.
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 Track and report on the success of initiatives (e.g. rider satisfaction and redemption rates).
 </li>
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 Organise and execute in-person rider activities and events, such as rider Iftars during Ramadan and heat-relief campaigns during the summer months.
 
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 </ul>
 
 Requirements
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in Operations, Partnerships, Sales, Marketing &amp; Community Engagement.
 </li>
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 Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field
 </li>
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 Strong written and verbal communication skills in English and Arabic
 </li>
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 Ability &amp; interest to craft clear and engaging communications for rider campaigns
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 Comfortable conducting market research and external outreach
 </li>
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 Experience coordinating events, workshops, or engagement initiatives is a plus
 </li>
 <li>
 Proficient in Google Workspace tools and Excel/Sheets, with experience in Canva or similar design tools as a plus.
 </li>
 <li>
 Must hold a UAE Passport and Family Book
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 At Deliveroo, You&rsquo;ll Do Work That Matters, Solving Real-world Problems In a Three-sided Marketplace That&rsquo;s Constantly Evolving. We&rsquo;re Food Lovers, Problem Solvers, Community Builders And More, Brought Together By a Shared Drive To Make Things Better. Working Here You Can Expect To
 
 
 🔧 Make a visible impact every day
 
 
 Your work directly improves experiences for customers, partners and riders.
 
 
 🌱 Learn fast in an entrepreneurial environment
 
 
 Work close to the market with autonomy, pace and real responsibility.
 
 
 🧠 Build a career, not just a role
 
 
 Stretch yourself, develop new skills and grow as the business evolves.
 
 
 🌎 Deliver together in an inclusive culture
 
 
 Collaborative, values-driven teams that support how you work best.
 
 We aim to create a fair process that lets your skills shine&mdash;our interview typically includes 3-4 stages. Find more about how we hire here.
 
 
 Our Global Structure
 
 
 Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we&rsquo;re unlocking new possibilities as one global team.
 
 
 Diversity, Equity and Inclusion
 
 
 At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We&rsquo;re committed to fostering an environment where everyone can do their best work and feel they belong.
 
 We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
 
 If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you&rsquo;ll have the opportunity to let us know once you&rsquo;ve submitted your application. We&rsquo;ll share details on how to request support so we can ensure you have a fair and equitable experience.
 
 If you&rsquo;re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we&rsquo;d love to hear from you!
</div>

Rider Engagement Associate, Dubai (UAE National)

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 Deliveroo Hop
 
 is
 
 Deliveroo's 24/7 supermarket - a digital-only experience that allows customers to shop online for all of their groceries, ingredients, household essentials &amp; more, on-demand, and delivered to them in minutes.
 
 
 
 
 Role Overview
 
 
 
 As Vendor / Category Manager, you will be responsible for the performance of a category within Deliveroo Hop. Working closely with the Vendor Management Lead, you will play a key role in shaping the category strategy through range selection, sourcing, pricing, cost and contract negotiations, promotions, merchandising and marketing campaigns, as well as managing the vendors within that category. We are looking for a candidate with a strong commercial mindset focused on driving growth and creative approach to problem solving.
 
 
 You will be based in our Dubai office (DIFC), where we operate on a hybrid model (three days a week working in the office), and this role will report to the Senior Vendor Manager.
 
 
 
 What You&rsquo;ll Be Responsible For
 
 
 
 
 
 Category Management
 
 
 
 
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 Support the Vendor Management Lead in selecting a great range of products and set pricing, as per selection and pricing principles and in line with the Deliveroo Hop CVP;
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 Ensure the right SKUs are nominated for effective and efficient promotional campaigns and events;
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 Monitoring SKU performance and optimising the range;
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 Deep dive category performance vs plan and define and execute plans to drive improvement and sustainable growth;
 
 
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 </ul>
 
 
 Vendor Management
 
 
 
 
 <ul>
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 Develop and manage relationships with local and international grocery suppliers;
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 Negotiate contracts and agreements with vendors to ensure favourable terms and service levels;
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 Analyse vendor performance and take corrective actions to improve service and quality.
 </li>
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 Manage vendor compliance and ensure adherence to regulatory requirements.
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 Work closely with the in-stock team to source new products and maintain inventory levels.
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 Resolve vendor-related issues and disputes and escalations including invoice, payment and account reconciliation with the vendors.
 </li>
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 Monitor market trends and competitor activities to identify new vendor &amp; range opportunities.
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 Drive media spend with vendors on the platform to promote products and enhance visibility.
 
 
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 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3+ years experience in vendor/category management or buying function (grocery experience would be a benefit but not requirement);
 </li>
 <li>
 An analytical and problem-solving mindset used to evaluate vendor and category performance and identify areas for improvement.
 </li>
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 Good negotiation skills and the ability to build strong partnerships with vendors;
 </li>
 <li>
 Strong communication and interpersonal skills to collaborate with internal teams and resolve vendor-related issues.
 </li>
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 Ability to work in a fast-paced, ambiguous environment and adapt to changing market dynamics;
 </li>
 <li>
 A proactive and results-driven approach to vendor management and procurement;
 </li>
 <li>
 Good knowledge of working on spreadsheets (Excel / Gsheets).
 
 
 </li>
 </ul>
 
 Desirable Requirements
 
 
 
 <ul>
 <li>
 Experience in international FMCG sourcing and sourcing of fresh categories to cater to diversity of offerings is a bonus.
 </li>
 <li>
 Knowledge of BI and data analytic tools like SQL, Tableau, Power BI, etc would be an added advantage.
 
 
 </li>
 </ul>
 
 Why Deliveroo
 
 
 
 Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
 
 
 We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
 
 
 
 Workplace &amp; Benefits
 
 
 
 At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
 
 
 
 Diversity
 
 
 
 At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
 
 
 We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
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Vendor / Category Manager - Deliveroo Hop UAE

Join Deliveroo and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Deliveroo

About Company

Head of Rider Experience, Middle East

Rider Engagement Associate, Dubai (UAE National)

Vendor / Category Manager - Deliveroo Hop UAE