Urwah Admin

Deliveroo

<div>Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo&rsquo;s marketplace - shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand - this is the team for you.
The Role
We&rsquo;re looking for a Head of Account Management to join our Kuwait team. In this role, you&rsquo;ll be leading Deliveroo&rsquo;s Account Management team, tasked with managing Kuwait&rsquo;s best restaurants and chains, and developing the partnerships we have with restaurant partners. You will be joining one of the fastest-growing start-ups globally, surrounded by a top-notch team of enthusiastic self-starters who are passionate about delivering a fantastic service and contributing to the exciting journey that Deliveroo is on.
This role requires an aggressive sales individual who can build solid relationships with all types of personalities in the F&amp;B industry. It will also require the person to be able to lead, develop, mentor, and coach a large team of managers and associates. Ultimately, this person is responsible for maintaining and expanding our market leadership and solidifying our restaurant relationships.
What You'll Be Doing
Here&rsquo;s what your day-to-day might look like:<ul><li>
Lead our Account Management strategy in Kuwait</li><li>
Facilitate and lead meetings with high-profile F&amp;B groups for new business, renegotiations, or relationship management;</li><li>
Own relationships with key restaurant industry stakeholders, with a focus on building relationships and increasing profitability</li><li>
Build up Deliveroo&rsquo;s image and reputation as an established and valued leader in the Kuwaiti F&amp;B industry</li><li>
Managing a large portfolio of restaurants, driving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential</li><li>
Coordinate with cross-functional departments to engage support for activities aimed to drive business growth and ensure operational efficiency (Marketing, Operations, Customer Service, Corporate)</li><li>
Manage a team of talented account managers</li><li>
Motivate the team to meet aggressive targets</li><li>
Represent Deliveroo in F&amp;B industry events</li><li>
Adhere to internal processes to streamline administrative support</li><li>
Build up Deliveroo&rsquo;s image and reputation as an established and valued leader in Kuwait&rsquo;s F&amp;B industry.</li></ul>
What You'll Need to Thrive
Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:<ul><li>
5+ years of work experience</li><li>
You&rsquo;ll be a self-starter, capable of driving yourself to your team's targets.</li><li>
Strong analytical and organisational skills</li><li>
Strong sales skills and track record of account management success</li><li>
History of exceeding revenue targets</li><li>
Recent experience leading a team</li><li>
Strong knowledge of the restaurant industry is a plus</li><li>
Experience in a high-growth business environment or start-up is a plus</li><li>
You must be outgoing and a strong communicator, whether face-to-face, through phone, or via email</li><li>
Excellent attention to detail</li><li>
Demonstrate experience using Microsoft Office tools and related project/program management applications to drive best practices</li><li>
Fluent in English and Arabic</li></ul>
Why Join Us?
At Deliveroo, you&rsquo;ll do work that matters, solving real-world problems in a three-sided marketplace that&rsquo;s constantly evolving.
We&rsquo;re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
Make a visible impact every day 
Your work directly improves experiences for customers, partners and riders. 
Learn fast in an entrepreneurial environment 
Work close to the market with autonomy, pace and real responsibility. 
Build a career, not just a role 
Stretch yourself, develop new skills and grow as the business evolves. 
Deliver together in an inclusive culture 
Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine&mdash;our interview typically includes 3-4 stages. Find more about how we hire here.
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we&rsquo;re unlocking new possibilities as one global team.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We&rsquo;re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you&rsquo;ll have the opportunity to let us know once you&rsquo;ve submitted your application. We&rsquo;ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you&rsquo;re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we&rsquo;d love to hear from you!</div>

Head of Account Management - Kuwait

<div>
 
 ME Rider Operations
 
 
 
 
 The team
 
 
 
 The Rider Engagement team sits within Rider Operations and is responsible for delivering a market-leading proposition for the UAE rider fleet. The team focuses on improving rider experience, engagement, and retention through initiatives such as rider communications, in-person events, perks and partnerships, and intel gathering &amp; reporting.
 
 
 
 The role
 
 
 
 The Rider Engagement Associate will support the execution of rider commercial perks and partnerships, road safety initiatives, and seasonal engagement campaigns across the UAE. The role will grow to take ownership of specific workstreams related to these initiatives and will report directly to the Middle East Rider Engagement Manager.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Identify and pursue impactful rider benefit partnerships (e.g. grocers, restaurants, and bike service shops) to strengthen Deliveroo&rsquo;s non-monetary rider proposition in the UAE.
 </li>
 <li>
 Support the creation and rollout of engaging rider communications and campaigns.
 </li>
 <li>
 Support the planning and execution of rider road safety programmes, including hosting workshops and collaborating with internal and external stakeholders such as local authorities and the Public Affairs team.
 </li>
 <li>
 Track and report on the success of initiatives (e.g. rider satisfaction and redemption rates).
 </li>
 <li>
 Organise and execute in-person rider activities and events, such as rider Iftars during Ramadan and heat-relief campaigns during the summer months.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in Operations, Partnerships, Sales, Marketing &amp; Community Engagement.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field
 </li>
 <li>
 Strong written and verbal communication skills in English and Arabic
 </li>
 <li>
 Ability &amp; interest to craft clear and engaging communications for rider campaigns
 </li>
 <li>
 Comfortable conducting market research and external outreach
 </li>
 <li>
 Experience coordinating events, workshops, or engagement initiatives is a plus
 </li>
 <li>
 Proficient in Google Workspace tools and Excel/Sheets, with experience in Canva or similar design tools as a plus.
 </li>
 <li>
 Must hold a UAE Passport and Family Book
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 At Deliveroo, You&rsquo;ll Do Work That Matters, Solving Real-world Problems In a Three-sided Marketplace That&rsquo;s Constantly Evolving. We&rsquo;re Food Lovers, Problem Solvers, Community Builders And More, Brought Together By a Shared Drive To Make Things Better. Working Here You Can Expect To
 
 
 
 🔧 Make a visible impact every day
 
 
 
 Your work directly improves experiences for customers, partners and riders.
 
 
 
 🌱 Learn fast in an entrepreneurial environment
 
 
 
 Work close to the market with autonomy, pace and real responsibility.
 
 
 
 🧠 Build a career, not just a role
 
 
 
 Stretch yourself, develop new skills and grow as the business evolves.
 
 
 
 🌎 Deliver together in an inclusive culture
 
 
 
 Collaborative, values-driven teams that support how you work best.
 
 
 We aim to create a fair process that lets your skills shine&mdash;our interview typically includes 3-4 stages. Find more about how we hire here.
 
 
 
 Our Global Structure
 
 
 
 Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we&rsquo;re unlocking new possibilities as one global team.
 
 
 
 Diversity, Equity and Inclusion
 
 
 
 At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We&rsquo;re committed to fostering an environment where everyone can do their best work and feel they belong.
 
 
 We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
 
 
 If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you&rsquo;ll have the opportunity to let us know once you&rsquo;ve submitted your application. We&rsquo;ll share details on how to request support so we can ensure you have a fair and equitable experience.
 
 
 If you&rsquo;re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we&rsquo;d love to hear from you!
</div>

Rider Engagement Associate, Dubai (UAE National)

<div>Rider Engagement Associate, Dubai (UAE National)
ME Rider Operations
The team
The Rider Engagement team sits within Rider Operations and is responsible for delivering a market-leading proposition for the UAE rider fleet. The team focuses on improving rider experience, engagement, and retention through initiatives such as rider communications, in-person events, perks and partnerships, and intel gathering &amp; reporting.
 
 
The role
The Rider Engagement Associate will support the execution of rider commercial perks and partnerships, road safety initiatives, and seasonal engagement campaigns across the UAE. The role will grow to take ownership of specific workstreams related to these initiatives and will report directly to the Middle East Rider Engagement Manager. 
 
What you&rsquo;ll be doing<ul><li>
Identify and pursue impactful rider benefit partnerships (e.g. grocers, restaurants, and bike service shops) to strengthen Deliveroo&rsquo;s non-monetary rider proposition in the UAE.</li><li>
Support the creation and rollout of engaging rider communications and campaigns.</li><li>
Support the planning and execution of rider road safety programmes, including hosting workshops and collaborating with internal and external stakeholders such as local authorities and the Public Affairs team.</li><li>
Track and report on the success of initiatives (e.g. rider satisfaction and redemption rates).</li><li>
Organise and execute in-person rider activities and events, such as rider Iftars during Ramadan and heat-relief campaigns during the summer months.</li></ul>
Requirements<ul><li>
1&ndash;3 years of experience in Operations, Partnerships, Sales, Marketing &amp; Community Engagement.</li><li>
Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field</li><li>
Strong written and verbal communication skills in English and Arabic</li><li>
Ability &amp; interest to craft clear and engaging communications for rider campaigns</li><li>
Comfortable conducting market research and external outreach</li><li>
Experience coordinating events, workshops, or engagement initiatives is a plus</li><li>
Proficient in Google Workspace tools and Excel/Sheets, with experience in Canva or similar design tools as a plus.</li><li>
Must hold a UAE Passport and Family Book</li></ul>
Why Join Us? 
At Deliveroo, You&rsquo;ll Do Work That Matters, Solving Real-world Problems In a Three-sided Marketplace That&rsquo;s Constantly Evolving. We&rsquo;re Food Lovers, Problem Solvers, Community Builders And More, Brought Together By a Shared Drive To Make Things Better. Working Here You Can Expect To
Make a visible impact every day
Your work directly improves experiences for customers, partners and riders.
Learn fast in an entrepreneurial environment
Work close to the market with autonomy, pace and real responsibility.
Build a career, not just a role
Stretch yourself, develop new skills and grow as the business evolves.
Deliver together in an inclusive culture
Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine&mdash;our interview typically includes 3-4 stages. Find more about how we hire here.
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we&rsquo;re unlocking new possibilities as one global team.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We&rsquo;re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you&rsquo;ll have the opportunity to let us know once you&rsquo;ve submitted your application. We&rsquo;ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you&rsquo;re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we&rsquo;d love to hear from you!</div>

<div>
 Senior Operations Manager, Rider Performance (Middle East)
 
 
 Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Operations team is the heart of Deliveroo&mdash;ensuring our three-sided marketplace runs safely, fairly, and efficiently. From designing robust policies to navigating complex regulatory landscapes and scaling global frameworks, we solve high-stakes challenges that protect our community. If you thrive in fast-paced environments, possess strong operational grit, and want to build trust in a global brand&mdash;this is the team for you.
 
 
 We&rsquo;re looking for a
 
 Senior Operations Manager, Rider Performance
 
 to join our
 
 Middle East
 
 team. Reporting to the Director of Operations (Middle East), you will be responsible for building the frameworks and systems that ensure our rider network in the UAE, Kuwait, and Qatar operates at an elite level while helping riders optimise their earnings.
 
 
 Get to know our Operations team &mdash; what drives us, how we work, and what you can expect.
 
 
 What You&rsquo;ll Be Doing
 
 
 You&rsquo;ll be joining the
 
 Middle East Rider Operations
 
 team. Operating in a hyper-growth environment, you will solve complex logistics problems by leveraging data to ensure we always have the best-performing riders on the road.
 
 
 
 Here&rsquo;s What Your Day-to-day Might Look Like
 
 
 
 <ul>
 <li>
 Framework Development: Build effective, scalable, and efficient systems to centralise and manage rider performance across three distinct Middle Eastern markets.
 </li>
 <li>
 Strategic Resource Allocation: Design and recommend incentive strategies and resource plans to tackle specific performance gaps or network health issues.
 </li>
 <li>
 Performance Tracking: Monitor key metrics and "unusual" data trends, conducting deep-dives to uncover root causes and preserve the health of the logistics network.
 </li>
 <li>
 Budget Management: Work closely with the wider Rider Ops team to ensure performance initiatives and incentive structures operate within defined budgets.
 </li>
 <li>
 Stakeholder Reporting: Provide regular, concise, and high-impact updates on rider performance to senior leadership and global HQ teams.
 </li>
 <li>
 Cross-Functional Collaboration: Partner with HQ Ops, Product, and Tech to implement new features or tools that improve the experience for riders, restaurants, and customers.
 
 
 </li>
 </ul>
 What You&rsquo;ll Need to Thrive
 
 
 Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
 
 
 <ul>
 <li>
 Analytical Mastery: 6+ years of experience in data analytics, consulting, or engineering. You are highly comfortable with large datasets and proficient in SQL and Python.
 </li>
 <li>
 Problem-Solving Grit: A proven track record of solving tough, complex problems in a high-growth startup or similar fast-paced environment.
 </li>
 <li>
 Ownership Mindset: You take full responsibility for your area, demonstrating the curiosity to diagnose unusual outcomes and the drive to fix them.
 </li>
 <li>
 Process Engineering: Experience building scalable tools and structured change methodologies; you enjoy working in and refining process-driven environments.
 </li>
 <li>
 Communication &amp; Influence: Excellent stakeholder management skills, with the ability to translate complex data into clear strategic recommendations.
 </li>
 <li>
 Agility: Comfortable handling multiple high-priority workstreams simultaneously, both individually and as part of a regional team.
 
 
 </li>
 </ul>
 Why Join Us?
 
 
 At Deliveroo, You&rsquo;ll Do Work That Matters, Solving Real-world Problems In a Three-sided Marketplace That&rsquo;s Constantly Evolving. We&rsquo;re Food Lovers, Problem Solvers, Community Builders And More, Brought Together By a Shared Drive To Make Things Better. Working Here You Can Expect To
 
 
 🔧
 
 Make a visible impact every day
 
 
 
 Your work directly improves experiences for customers, partners and riders.
 
 
 🌱
 
 Learn fast in an entrepreneurial environment
 
 
 
 Work close to the market with autonomy, pace and real responsibility.
 
 
 🧠
 
 Build a career, not just a role
 
 
 
 Stretch yourself, develop new skills and grow as the business evolves.
 
 
 🌎
 
 Deliver together in an inclusive culture
 
 
 
 Collaborative, values-driven teams that support how you work best.
 
 
 We aim to create a fair process that lets your skills shine&mdash;our interview typically includes 3-4 stages. Find more about how we hire here.
 
 
 Our Global Structure
 
 
 Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we&rsquo;re unlocking new possibilities as one global team.
 
 
 Diversity, Equity and Inclusion
 
 
 At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We&rsquo;re committed to fostering an environment where everyone can do their best work and feel they belong.
 
 
 We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
 
 
 If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you&rsquo;ll have the opportunity to let us know once you&rsquo;ve submitted your application. We&rsquo;ll share details on how to request support so we can ensure you have a fair and equitable experience.
 
 
 If you&rsquo;re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we&rsquo;d love to hear from you!
</div>

Senior Operations Manager - Rider Performance

<div>
 Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our People team are the architects of a great workplace where brilliant minds come together to do their best work. From discovering diverse talent and nurturing future leaders, to creating spaces that spark collaboration and crafting rewards that celebrate success - we're passionate about building a culture where everyone can thrive.
 
 
 We&rsquo;re looking for a Workplace Associate to join our Dubai team. In this role, you&rsquo;ll ensure the smooth operation of our UAE office while creating an engaging and enjoyable place to work for our employees.
 
 
 Get to know our People team &mdash; what drives us, how we work, and what you can expect.
 
 
 What You&rsquo;ll Be Doing
 
 
 You&rsquo;ll be joining the Workplace Operations team. We focus on creating environments that inspire productivity and community, ensuring our physical spaces reflect our vibrant culture.
 
 
 
 Here&rsquo;s What Your Day-to-day Might Look Like
 
 
 
 
 Executive Support
 
 
 
 <ul>
 <li>
 Strategic Scheduling: Manage complex, multi-timezone calendars and high-priority meeting logistics.
 </li>
 <li>
 Travel &amp; Expense Oversight: Coordinate end-to-end international travel itineraries and seamless expense management.
 </li>
 <li>
 Executive Briefing: Prepare agendas, presentations, and briefing materials; track minutes and action items for leadership.
 </li>
 <li>
 Stakeholder Liaison: Act as the primary gatekeeper and point of contact between executives and internal/external stakeholders.
 </li>
 <li>
 Event &amp; Culture Support: Lead the logistics for leadership off-sites, town halls, and confidential employee engagement activities.
 </li>
 <li>
 Information Integrity: Handle sensitive and confidential data with absolute discretion and professional judgment.
 
 
 </li>
 </ul>
 
 Workplace Associate
 
 
 
 <ul>
 <li>
 Facility Oversight: Manage daily office operations, including pantry, supplies, and site cleanliness standards.
 </li>
 <li>
 Maintenance &amp; Safety: Lead preventive and reactive maintenance, ensuring all site audits and safety SOPs are met.
 </li>
 <li>
 Vendor Management: Act as the primary lead for cleaning and maintenance vendors, ensuring strict SLA adherence.
 </li>
 <li>
 Resource Control: Manage inventory tracking, procurement, and cost-control for all office equipment.
 </li>
 <li>
 Employee Experience: Coordinate onboarding logistics (desks/access) and workplace engagement events.
 
 
 </li>
 </ul>
 What You&rsquo;ll Need to Thrive
 
 
 
 Essential
 
 
 
 <ul>
 <li>
 Administrative Expertise: Proven ability to manage office operations or administrative functions in a fast-paced environment.
 </li>
 <li>
 Operational Autonomy: A fast learner with the ability to think critically and deliver results with minimal supervision.
 </li>
 <li>
 Technical Proficiency: Strong understanding of G-Suite and digital tools for budget tracking and document management.
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills in English to coordinate with global stakeholders and local vendors.
 </li>
 <li>
 Legal Requirement: Must hold a UAE passport and Family Book (Khulasat Al Qaid).
 
 
 </li>
 </ul>
 Why Join Us?
 
 
 At Deliveroo, You&rsquo;ll Do Work That Matters, Solving Real-world Problems In a Three-sided Marketplace That&rsquo;s Constantly Evolving. We&rsquo;re Food Lovers, Problem Solvers, Community Builders And More, Brought Together By a Shared Drive To Make Things Better. Working Here You Can Expect To
 
 
 🔧
 
 Make a visible impact every day
 
 
 
 Your work directly improves experiences for customers, partners and riders.
 
 
 🌱
 
 Learn fast in an entrepreneurial environment
 
 
 
 Work close to the market with autonomy, pace and real responsibility.
 
 
 🧠
 
 Build a career, not just a role
 
 
 
 Stretch yourself, develop new skills and grow as the business evolves.
 
 
 🌎
 
 Deliver together in an inclusive culture
 
 
 
 Collaborative, values-driven teams that support how you work best.
 
 
 We aim to create a fair process that lets your skills shine&mdash;our interview typically includes 3-4 stages. Find more about how we hire here.
 
 
 Our Global Structure
 
 
 Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we&rsquo;re unlocking new possibilities as one global team.
 
 
 Diversity, Equity and Inclusion
 
 
 At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We&rsquo;re committed to fostering an environment where everyone can do their best work and feel they belong.
 
 
 We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
 
 
 If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you&rsquo;ll have the opportunity to let us know once you&rsquo;ve submitted your application. We&rsquo;ll share details on how to request support so we can ensure you have a fair and equitable experience.
 
 
 If you&rsquo;re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we&rsquo;d love to hear from you!
</div>

EA & Workplace Associate - UAE National

<div><h1 class="jobSectionHeader">Sales Operations Analyst - UAE National</h1>
We are looking for a detail oriented and structured Sales Operations Analyst to own Sales Lead Data Quality, ensuring the accuracy, cleanliness, and completeness of our lead pipeline before it is handed over to the Sales team.
This role is critical to improving lead quality, increasing sales productivity, and minimizing time spent on invalid or duplicate records. You will serve as the first layer of validation, ensuring the team focuses only on high quality, verified opportunities that are ready for outreach.<h2 class="jobSectionHeader">
What You&rsquo;ll Be Adding</h2>
Here&rsquo;s what your day-to-day might look like:<ul><li>
Validate and clean large lead datasets sourced from external and internal sources</li><li>
Identify and remove duplicate, invalid, or outdated records to ensure high quality lead pool and ensure relevant CRM updates are made in a timely manner</li><li>
Conduct periodic checks of CRM hygiene and lead on ensuring data hygiene is maintained</li><li>
Support the commercial team on ad‑hoc requests, with a focus on improving productivity, data enrichment and help enhance the customer experience</li><li>
Provide basic reporting on lead pool quality and validation status</li></ul><h2 class="jobSectionHeader">
What You&rsquo;ll Need to Thrive</h2><ul><li>
UAE National (Emirati)</li></ul><ul><li>
Based in Dubai</li><li>
Strong attention to detail and high level of accuracy</li><li>
Structured, organized, and process driven</li><li>
Analytical mindset with the ability to spot inconsistencies in data</li><li>
Comfortable working with Google Sheets or Excel including formulas and data manipulation</li><li>
Able to manage repetitive tasks while maintaining quality</li><li>
Fluent in English</li></ul><h2 class="jobSectionHeader">
Why Join Us?</h2>
At Deliveroo, you&rsquo;ll do work that matters, solving real-world problems in a three-sided marketplace that&rsquo;s constantly evolving.
We&rsquo;re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
Make a visible impact every day
Your work directly improves experiences for customers, partners and riders.
Learn fast in an entrepreneurial environment
Work close to the market with autonomy, pace and real responsibility.
Build a career, not just a role
Stretch yourself, develop new skills and grow as the business evolves.
Deliver together in an inclusive culture
Collaborative, values-driven teams that support how you work best.<h2 class="jobSectionHeader">
Our Global Structure</h2>
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we&rsquo;re unlocking new possibilities as one global team.<h2 class="jobSectionHeader">
Diversity, Equity and Inclusion</h2>
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We&rsquo;re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you&rsquo;ll have the opportunity to let us know once you&rsquo;ve submitted your application. We&rsquo;ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you&rsquo;re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we&rsquo;d love to hear from you!</div>

Sales Operations Analyst - UAE National

<div>Deliveroo Middle East | Marketing Team
The Marketing Team is responsible for driving brand, customer and business growth across Kuwait. We do this by developing marketing strategies and programs to build awareness, create demand, optimize traffic, and continually improve our brand experience customers to deliver growth for the business. We apply research, analyze performance metrics, and provide product and industry expertise and understanding of customer behaviour to inform and refine the business&rsquo; marketing strategy and execution. We develop content, manage, and deliver targeted merchandising and promotional activities. We apply customer-centric methodologies to improve our brand experience for customers. We drive marketing excellence by measuring efficiency and effectiveness of activities. We deliver improvements in the process to scale delivery.
About the Role
We are looking for a Marketing Specialist to support Restaurant marketing in Kuwait. This role will work closely and collaboratively with our global counterparts, commercial teams, product teams, other local marketing leads and our restaurant partners to deliver best-in-class co-marketing and promotional programs to deliver business results. The successful candidate will have experience in working in fast-paced environments with proven capabilities to navigate ambiguity and multi-task. S/he will be experienced in managing co-marketing campaigns and have a broad knowledge and understanding of restaurant marketing channel mix. S/he also needs to be a strong communicator, skilled negotiator, and enthusiastic problem solver who can earn trust and possess a strong sense of accountability to deliver results.
Key Responsibilities<ul><li>
Restaurant Marketing Program Deployment &amp; Optimization | Assist in planning and execution of annual restaurant marketing plans to drive customer value perception and incremental customers and orders.</li><li>
Deliver high profile marketing innovation with restaurant partners. Execute efficient &amp; effective multi-restaurant promotions. Execute best-in-class &ldquo;painting the town teal&rdquo; restaurant visibility initiatives across both physical and digital spaces.</li><li>
Achieve execution excellence with meticulous program management skills and attention to details.</li><li>
Work with the other internal teams to define &amp; execute optimum restaurant marketing strategy, aligning on channels strategy and budget allocation.</li><li>
Define campaigns KPIs, monitor, and report on their performance, and share learnings with the local and global teams teams.</li></ul>
Marketing Competency<ul><li>
Develops and executes marketing programs with minimal manager oversight, managing multiple projects effectively at the same time.</li><li>
Proposes new ideas, concepts, or features with confidence, providing supporting data and projected ROI.</li><li>
Proactively collaborate with other teams to align promotion execution.</li><li>
Demonstrates relentlessly high standards in campaign development and deployment.</li><li>
Identifies program and process improvement opportunities and does not only rely on existing ways of doing things.</li><li>
When presented with issues or opportunities, formulate a plan of action with an aggressive but realistic timeline and engage with relevant stakeholders early in the process to help facilitate action.</li><li>
Dives deep to ensure data integrity by validating with alternate data sources, by comparing results to expectations and to previous experiments, and by quickly identifying anomalies and gaps.</li></ul>
Qualifications<ul><li>
5+ years of experience in marketing, preferably in the FMCG or F&amp;B field.</li><li>
Proven capability in multi-channel marketing strategies and deployment, data-informed decision making processes and performance-based marketing approach.</li><li>
Highly collaborative and possesses excellent communication skills with a passion for building strong relationships. Proven experience to influence, motivate and manage external stakeholders as well as internal teams</li><li>
Able to articulate new ideas and influence others to gain support.</li><li>
Strong learning agility, comfortable dealing with fast paced environments, able to prioritise high impact activities and keep complicated projects moving forwards.</li><li>
Self-starter, creative and analytical problem-solver that delivers results quickly and efficiently.</li><li>
Knowledge of B2B2C marketing and good knowledge of the Kuwait F&amp;B scene.</li><li>
Good written &amp; spoken English and Arabic</li><li>
Comfortable with advanced Google Sheets / Excel, data dashboards and capable of data mining to perform analysis to develop / enhance marketing programs.</li><li>
Proven ability to think strategically with an understanding of long-term business vision balanced with short-term realism</li><li>
Highly detail-oriented with the ability to ensure precision and consistency across tasks.</li><li>
Comfortable working with numbers, including budget management.</li><li>
Candidates with eCommerce and / or restaurant marketing experience will be prioritised.</li><li>
Experience in marketing for multi-vendor platforms (e.g. eComm sites, hotel booking sites, travel booking sites, payment platforms etc&hellip;), or other relevant categories a plus</li><li>
Able to work under pressure and tight timelines</li></ul>
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace &amp; Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.</div>

Restaurant Marketing Specialist, Kuwaiti National

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About Company

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Restaurant Marketing Specialist, Kuwaiti National