Urwah Admin

Deliveroo

<div>
 
 About The Role
 
 
 
 
 Location - Hyderabad Based (3 days in our office)
 
 
 
 As a Payroll Analyst you will be responsible for administering end-to-end payroll operations across our India Market. You&rsquo;ll partner with HR, Finance, and external vendors to ensure accurate, compliant, and timely payroll delivery while driving continuous process improvement and automation within our Workday payroll ecosystem.
 
 
 This is an individual contributor role requiring strong technical expertise in Indian payroll legislation, statutory compliance, and employee taxation. You&rsquo;ll act as the regional payroll subject matter expert (SME), supporting regional expansion and ensuring governance and accuracy across all payroll cycles.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Lead the end-to-end India payroll process from data preparation and validation to review and final sign-off, ensuring accuracy and compliance with statutory and internal requirements.
 </li>
 <li>
 Support other Payroll entities within the team where necessary outside of India.
 </li>
 <li>
 Oversee vendor management for outsourced payroll processing using our outsourced payroll provider Cloudpay, maintain SLAs, and control checks.
 </li>
 <li>
 Collaborate cross-functionally with HR, Finance, and Legal to ensure seamless data flow and payroll accuracy.
 </li>
 <li>
 Stay up to date with Indian statutory changes (PF, ESI, Income Tax, LWF, Gratuity, Bonus Act, etc.) and ensure all payroll processes and systems reflect current regulations.
 </li>
 <li>
 Ensure timely remittance and filing of all statutory contributions and returns (PF, PT, TDS, etc.).
 </li>
 <li>
 Drive process optimization by identifying automation opportunities and implementing best practices for scalability and efficiency.
 </li>
 <li>
 Act as SME for Cloudpay payroll in India &mdash; supporting system enhancements, testing, and integration projects.
 </li>
 <li>
 Prepare and reconcile payroll-related journals and reports for Finance; ensure audit readiness and compliance with internal controls.
 </li>
 <li>
 Provide mentorship to junior payroll analysts or coordinators, fostering a culture of excellence and continuous learning.
 </li>
 <li>
 Support regional/global payroll initiatives, ensuring alignment with Deliveroo&rsquo;s broader payroll strategy.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Payroll experience, including significant exposure to India payroll processing and statutory compliance.
 </li>
 <li>
 Deep knowledge of Indian payroll legislation, including TDS, PF, ESI, Gratuity, and Bonus Act.
 </li>
 <li>
 Experience with Workday/Cloudpay is preferred but not essential.
 </li>
 <li>
 Proven ability to manage vendor relationships and ensure data integrity across multiple systems.
 </li>
 <li>
 Excellent analytical and problem-solving skills with high attention to detail.
 </li>
 <li>
 Strong communication and stakeholder management skills across functions and levels.
 </li>
 <li>
 Demonstrated ability to lead payroll improvement initiatives and contribute to system and process design.
 </li>
 <li>
 Advanced Excel skills; ability to perform complex reconciliations and analyses.
 
 
 </li>
 </ul>
 
 Why Deliveroo
 
 
 
 Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
 
 
 We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
 
 
 
 Workplace &amp; Benefits
 
 
 
 At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
 
 
 
 Diversity
 
 
 
 At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
 
 
 We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
</div>

Payroll Analyst - India

<div>
 
 The Team
 
 
 
 As Deliveroo scales rapidly, we&rsquo;re looking for Engineering Managers to lead, build, and grow teams of world-class engineers. Our teams are solving unique and difficult problems and you will be responsible for their technical execution and impact through ambiguity.
 
 
 We're looking for Engineering Managers to manage both local and remote teams, with management experience at all levels of experience, from managing one or two teams to leading at a group level.
 
 
 This role is based in our Hyderabad office, with the requirement to be in the office at least 3 days a week. You will report into a Senior Engineering Manager or Engineering Director.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 As a manager you will lead one or more teams of Backend, iOS, Android and/or Web Engineers
 </li>
 <li>
 Contribute to product strategy, set project goals and continue to support and mentor your team
 </li>
 <li>
 Guide technical strategy of your team
 </li>
 <li>
 Enable your team to hit targets for group-level goals and metrics
 </li>
 <li>
 Contribute to code reviews and be willing to write code, if needed
 </li>
 <li>
 Build dashboards (DataDog, snowflake, looker, etc), if needed
 </li>
 <li>
 Grow a diverse, accomplished group of engineers, gaining fantastic exposure to scaling a tech team at a unique pace
 </li>
 <li>
 Create a learning environment for your team and act as a mentor for engineers and up and coming leaders
 </li>
 <li>
 Become instrumental in improving and implementing processes and values that scale
 </li>
 <li>
 Provide technical mentorship to engineers building and deploying large-scale projects internationally
 </li>
 <li>
 Work with teams across product, design, operations, and more
 
 
 </li>
 </ul>
 
 Expectations
 
 
 
 <ul>
 <li>
 Experience as a line manager to a team, with at least 2 years of people management experience as an Engineering Manager
 </li>
 <li>
 Experience as a Software Engineer building user-focused products at pace
 </li>
 <li>
 Experience collaborating with managers, peers, and directs, with a mentality to encourage your team to improve their code
 </li>
 <li>
 Experience taking your team through performance reviews and goal setting, offering advice and setting your team up for success
 </li>
 <li>
 Experience building a team
 
 
 </li>
 </ul>
 
 Why Deliveroo
 
 
 
 Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
 
 
 We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
 
 
 
 Workplace &amp; Benefits
 
 
 
 At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
 
 
 
 Diversity
 
 
 
 At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
 
 
 We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
</div>

Engineering Manager

<div>Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Purpose of Job:
Leading the new restaurant experience efforts to increase the engagement of the partners with the company.
Understanding their specific needs and value proposition to tailor strategies that will help them grow their business on the platform.
Main Responsibilities:<ul><li>
Guiding the newly onboarded restaurant partners during their first 56 days on their Deliveroo journey. Setting them up for success by educating them on our ways of working and tools, along with our best practices.</li><li>
Working with newly onboarded restaurants and managing challenging situations by demonstrating empathy and understanding towards rx partners</li><li>
Ability to manage and prioritise a call list, schedule follow up calls as required, and log the outcome of each call.</li><li>
Acting on ad hoc tasks with clear instructions from leads / management in a timely manner</li><li>
Demonstrates strong attention to detail and always provides rx partners with accurate information</li><li>
Uses tools to drive efficiencies through proper documentation</li><li>
Ability to upsell and tailors calls based on the rx partner's position</li><li>
Building trust &amp; relationships with new restaurants to ensure they succeed on Deliveroo</li><li>
Providing clear communication to resolve rx partners queries</li><li>
Adherence to best practice and ways of working, representing Deliveroo professionally</li></ul>
Requirements:<ul><li>
Education (BSc/BA in business or related field)</li><li>
Experience (up to 2 years of experience in commercial/account management roles)</li><li>
Skillset:<ul><li>
Experience in relationship management / customer service</li><li>
Excellent communication</li><li>
Comfortable with trying new processes and able to charter new ones</li><li>
Solid analytical skills, attention to detail</li><li>
Problem solving and organisation</li><li>
Ability to work under pressure &amp; in a fast paced environment</li></ul></li><li>
Has a proficient understanding and usage of company tools including Salesforce, Google Sheets, Admin, Restaurant Hub and other tools that directly impact their scope of work.</li><li>
Characteristics, self-starter capable of driving yourself to your targets</li><li>
Arabic is a plus</li></ul>
Workplace &amp; Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don&rsquo;t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.</div>

New Partner Experience Agent

<div>Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Purpose of Job:
Leading the New Partner Experience (NPX) Team for UAE, including Restaurants, Grocers and Retailers
Supporting and directing team&rsquo;s efforts to increase the engagement of the partners with the company.
Understanding our Partners&rsquo; specific needs and enhancing value proposition to tailor strategies that will help them grow their business on the platform. Manage escalations from Partners and supporting internal reporting of efficiency, results, trends and KPIs
Main Responsibilities:<ul><li>
Support NPX Associates during day-to-day tasks, including weekly or bi-weekly 1:1s with the team</li><li>
Monitor and improve Team efficiency in terms of amount of journeys handled, duration of calls, performance monitoring. Report results in a timely manner to SMB Lead</li><li>
Review and improve NPX agents&rsquo; ability to manage and prioritise a call list, schedule follow up calls as required, and log the outcome of each call.</li><li>
Ability to directly interact with Partners in case of escalations or need</li><li>
Acting on ad hoc tasks with clear instructions from leads / management in a timely manner</li><li>
Demonstrates strong attention to detail while internally reporting on NPX results, team efficiency and KPIs</li><li>
Uses tools to drive efficiencies through proper documentation</li><li>
Providing clear communication to resolve rx partners queries</li><li>
Adherence to best practice and ways of working, representing Deliveroo professionally</li></ul>
KPIs:<ul><li>
Average of NPX Agent&rsquo;s achievement (70%)</li><li>
Discretionary (30%)</li></ul>
Requirements:<ul><li>
Education (BSc/BA in business or related field)</li><li>
Experience of 2+ years in commercial/account management support roles (Account executive, Partner Support, Partner Ops roles)</li><li>
Past experience in managing a Team is preferred</li><li>
Skillset:<ul><li>
Experience in relationship management / customer service</li><li>
Excellent communication</li><li>
Comfortable with trying new processes and able to charter new ones</li><li>
Solid analytical skills, attention to detail</li><li>
Problem solving and organisation</li><li>
Ability to work under pressure &amp; in a fast paced environment</li></ul></li><li>
Has a proficient understanding and usage of company tools including Salesforce, Google Sheets, Admin, Restaurant Hub and other tools that directly impact their scope of work.</li><li>
Characteristics: self-starter capable of driving yourself to your targets</li></ul>
Workplace &amp; Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don&rsquo;t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.</div>

New Partner Experience Lead - UAE

<div>About the team
The Marketing Team is responsible for driving brand, customer and business growth across the UAE, KW and Qatar. We do this by developing marketing strategies and programs to build awareness, create demand, optimize traffic, and continually improve our brand experience customers to deliver growth for the business. We apply research, analyze performance metrics, and provide product and industry expertise and understanding of customer behavior to inform and refine the business&rsquo; marketing strategy and execution. We develop content, manage, and deliver targeted merchandising and promotional activities. We apply customer-centric methodologies to improve our brand experience for customers. We drive marketing excellence by measuring efficiency and effectiveness of activities. We deliver improvements in the process to scale delivery.
What you'll be doing
The Marketing Partnerships Specialist will support the Head of Marketing Partnerships in rolling out Deliveroo&rsquo;s marketing partnerships strategy, specifically they will<ul><li>
be responsible for the end-to-end planning, management and execution of integrated marketing partnership campaigns.</li><li>
collaborate closely with Global teams, local marketing peers as well as commercial and legal teams to execute partnership initiatives.</li><li>
implement integrated marketing partnership campaigns with a creative mindset based on industry insights, competitive landscape, partners&rsquo; objectives and user behaviour</li><li>
maintain a strong relationship with partners day-to-day POCs</li><li>
support the Head of Marketing Partnerships through lead generation, negotiation, contract preparation to collaborating closely with internal teams to roll out campaign</li><li>
build and maintain trackers to perform periodic and post-campaign analyses that would be used to inform future strategies</li></ul>
Requirements
The successful candidate will have experience with business development, management of external relationships, and coordinating cross-functional internal and external projects.<ul><li>
Minimum of 5+ years work experience of which 3-4+ years of Partnerships, Business Development or Account Management experience</li><li>
Proven capability in multi-channel marketing program management, data-informed decision making processes and performance-based marketing approach</li><li>
Highly collaborative and possesses excellent communication skills with a passion for building strong relationships. Proven experience to influence, motivate and manage external stakeholders as well as internal teams</li><li>
Entrepreneurial minded, able to articulate new ideas and influence others to gain support</li><li>
Strong learning agility, comfortable dealing with fast paced environments</li><li>
Strong negotiator &amp; executor</li><li>
Not afraid to get your hands dirty</li><li>
Attention to detail</li><li>
Good written &amp; spoken English, Arabic language skills a Must</li><li>
Knowledge of ME Region preferred</li></ul>
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace &amp; Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.</div>

Marketing Partnership Operations Specialist

<div>Deliveroo
Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think about food. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our Hop, Grocery, Editions, Signature &amp; Plus businesses.
We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!
Deliveroo HOP
Deliveroo HOP launched in September 2021 and is Deliveroo&rsquo;s speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes - from the weekly shop, to a last minute dinner party or a late night snack. Working with trusted grocers, Deliveroo Hop promises to bring customers the very best products at lightning speed.
The team behind Deliveroo HOP are building a network of stores across London, the UK and International markets. Each delivery store is staffed with a team who have been specially trained to manage the operations efficiently as well as pick and pack orders in record time, with Deliveroo&rsquo;s 100,000 strong rider network completing all deliveries.
We&rsquo;re looking for people with an exceptional drive and entrepreneurial spirit to join the team at Deliveroo Hop and help us build the leading speedy grocery delivery service. Hungry to win? This is an exciting time to join the Deliveroo HOP team within the broader Deliveroo organisation - we&rsquo;re only just getting started!
The Role
The role of the Multi-Site Manager is to drive the highest performance possible within their respective cluster of sites. This includes maximising customer satisfaction, optimising productivity and achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage.
The Multi-Site Manager must also create a positive and cooperative working environment for all colleagues, develop and train team members to the highest standard, and ensure at all times that their operation remains safe, legal and compliant.
What You&rsquo;ll be Doing<ul><li>
Plan your work week most effectively splitting time between your respective sites to ensure you are having the greatest impact possible whilst ensuring compliance to company work expectations (e.g. weekend working, late night working, time spent on site).</li><li>
Lead through your respective teams, working closely with the Assistant Manager in your respective sites (2-4), to achieve all company objectives and goals. This will require an ability to lead effectively at a distance whilst also remaining willing and able to get stuck in!</li><li>
Lead in accordance with the Deliveroo values and ensure your team follows suit. Act as a People Manager for all our staff colleagues and support them throughout their organisational life cycle. This includes the requirement to manage HR/ER cases.</li><li>
Recruit and onboard HOP team members within your respective remit.</li><li>
Develop, train and motivate all employees to achieve ambitious targets</li><li>
Demonstrate operational excellence by meeting KPI targets across your respective sites constantly seeking to improve.</li><li>
Minimise wastage within your respective sites by supervising regular stock counts, inventory management and supervising stock rotation.</li><li>
Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership.</li><li>
Drive strong standards within your sites, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment.</li><li>
Be responsible for ensuring compliance with all Health &amp; Safety and Due Diligence measures in place for the operation. Ensure all product recalls and withdrawals are actioned as per company guidelines.</li><li>
Complete high quality schedules for your respective sites adhering to company labour targets and working time directive requirements. Supervise accurate timekeeping and manage team holiday entitlements in the most effective way.</li><li>
Carry out regular Health &amp; Safety checks, including completion of requisite internal audits to monitor compliance to standards.</li><li>
Host and participate in relevant meetings.</li><li>
Monitor customer feedback seeking opportunities to improve the customer experience.</li><li>
Maintain good relations to uphold Deliveroo&rsquo;s positive reputation with all external parties, e.g.neighbours, landlords, contractors.</li><li>
Liaise with your various counterparts across the business to improve overall operational performance.</li><li>
Participate and/or lead projects, initiatives and activities to improve the operating model and achieve company objectives</li></ul>
Requirements<ul><li>
Minimum of 3-4 years of grocery experience</li><li>
A good understanding and track record in managing and influencing the P&amp;L and KPIs performance of your business</li></ul><ul><li>
Capability and track record for project management</li><li>
Possess a commercial acumen with an ability to identify opportunities to grow Order Volume &amp; Gross Merchandise Value (GMV)</li></ul><ul><li>
Great knowledge of food safety and health and safety compliance requirements</li><li>
Previous experience in leading a team, including recruiting, training, and developing team members</li><li>
Can demonstrate excellent communication skills, both verbally and written</li><li>
Highly organised individual with exceptional attention to detail who has the ability to apply project management skills to tackle various challenges</li><li>
Tech-savvy and comfortable working with numbers and using data to inform your decisions (experience with Looker preferred)</li><li>
&lsquo;Can do, never give up&rsquo; attitude and the desire to grow and succeed with one of the world's fastest growing food-tech companies</li><li>
Ability and willingness to travel between multiple locations on a regular basis, including overnight stays</li><li>
Able to comply to company working expectations (e.g. weekend and late night working)</li><li>
Flexible working night shifts , rotational weekends and overseeing activities across three distinct HOP sites within Dubai.</li></ul>
Workplace &amp; Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don&rsquo;t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.</div>

Warehouse Manager

<div>
 
 Deliveroo
 
 
 
 Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think about food. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our Hop, Grocery, Editions, Signature &amp; Plus businesses.
 
 
 We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!
 
 
 
 Deliveroo HOP
 
 
 
 Deliveroo HOP launched in September 2021 and is Deliveroo&rsquo;s speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes - from the weekly shop, to a last minute dinner party or a late night snack. Working with trusted grocers, Deliveroo Hop promises to bring customers the very best products at lightning speed.
 
 
 The team behind Deliveroo HOP are building a network of stores across London, the UK and International markets. Each delivery store is staffed with a team who have been specially trained to manage the operations efficiently as well as pick and pack orders in record time, with Deliveroo&rsquo;s 100,000 strong rider network completing all deliveries.
 
 
 We&rsquo;re looking for people with an exceptional drive and entrepreneurial spirit to join the team at Deliveroo Hop and help us build the leading speedy grocery delivery service. Hungry to win? This is an exciting time to join the Deliveroo HOP team within the broader Deliveroo organisation - we&rsquo;re only just getting started!
 
 
 
 The Role
 
 
 
 The role of the Multi-Site Manager is to drive the highest performance possible within their respective cluster of sites. This includes maximising customer satisfaction, optimising productivity and achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage.
 
 
 The Multi-Site Manager must also create a positive and cooperative working environment for all colleagues, develop and train team members to the highest standard, and ensure at all times that their operation remains safe, legal and compliant.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Plan your work week most effectively splitting time between your respective sites to ensure you are having the greatest impact possible whilst ensuring compliance to company work expectations (e.g. weekend working, late night working, time spent on site).
 </li>
 <li>
 Lead through your respective teams, working closely with the Assistant Manager in your respective sites (2-4), to achieve all company objectives and goals. This will require an ability to lead effectively at a distance whilst also remaining willing and able to get stuck in!
 </li>
 <li>
 Lead in accordance with the Deliveroo values and ensure your team follows suit. Act as a People Manager for all our staff colleagues and support them throughout their organisational life cycle. This includes the requirement to manage HR/ER cases.
 </li>
 <li>
 Recruit and onboard HOP team members within your respective remit.
 </li>
 <li>
 Develop, train and motivate all employees to achieve ambitious targets
 </li>
 <li>
 Demonstrate operational excellence by meeting KPI targets across your respective sites constantly seeking to improve.
 </li>
 <li>
 Minimise wastage within your respective sites by supervising regular stock counts, inventory management and supervising stock rotation.
 </li>
 <li>
 Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership.
 </li>
 <li>
 Drive strong standards within your sites, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment.
 </li>
 <li>
 Be responsible for ensuring compliance with all Health &amp; Safety and Due Diligence measures in place for the operation. Ensure all product recalls and withdrawals are actioned as per company guidelines.
 </li>
 <li>
 Complete high quality schedules for your respective sites adhering to company labour targets and working time directive requirements. Supervise accurate timekeeping and manage team holiday entitlements in the most effective way.
 </li>
 <li>
 Carry out regular Health &amp; Safety checks, including completion of requisite internal audits to monitor compliance to standards.
 </li>
 <li>
 Host and participate in relevant meetings.
 </li>
 <li>
 Monitor customer feedback seeking opportunities to improve the customer experience.
 </li>
 <li>
 Maintain good relations to uphold Deliveroo&rsquo;s positive reputation with all external parties, e.g.neighbours, landlords, contractors.
 </li>
 <li>
 Liaise with your various counterparts across the business to improve overall operational performance.
 </li>
 <li>
 Participate and/or lead projects, initiatives and activities to improve the operating model and achieve company objectives
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum of 3-4 years of grocery experience
 </li>
 <li>
 A good understanding and track record in managing and influencing the P&amp;L and KPIs performance of your business
 </li>
 <li>
 Capability and track record for project management
 </li>
 <li>
 Possess a commercial acumen with an ability to identify opportunities to grow Order Volume &amp; Gross Merchandise Value (GMV)
 </li>
 <li>
 Great knowledge of food safety and health and safety compliance requirements
 </li>
 <li>
 Previous experience in leading a team, including recruiting, training, and developing team members
 </li>
 <li>
 Can demonstrate excellent communication skills, both verbally and written
 </li>
 <li>
 Highly organised individual with exceptional attention to detail who has the ability to apply project management skills to tackle various challenges
 </li>
 <li>
 Tech-savvy and comfortable working with numbers and using data to inform your decisions (experience with Looker preferred)
 </li>
 <li>
 &lsquo;Can do, never give up&rsquo; attitude and the desire to grow and succeed with one of the world's fastest growing food-tech companies
 </li>
 <li>
 Ability and willingness to travel between multiple locations on a regular basis, including overnight stays
 </li>
 <li>
 Able to comply to company working expectations (e.g. weekend and late night working)
 </li>
 <li>
 Flexible working night shifts , rotational weekends and overseeing activities across three distinct HOP sites within Dubai.
 
 
 </li>
 </ul>
 
 Workplace &amp; Benefits
 
 
 
 At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
 
 
 
 Diversity
 
 
 
 We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don&rsquo;t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
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Join Deliveroo and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Deliveroo

ABOUT_COMPANY

Payroll Analyst - India

Engineering Manager

New Partner Experience Agent

New Partner Experience Lead - UAE

Marketing Partnership Operations Specialist

Warehouse Manager

Warehouse Manager