Urwah Admin

Delivery Hero

<div>Company Description 
About instashop:
instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region. 
With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey. 
Job Description 
About the role: 
As a Senior Customer Service Coordinator you will be responsible for managing the customer&rsquo;s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback. 

Day-to-Day Responsibilities:<ul><li>
Handling calls and messages from customers, partners, and prospects from our inbound channel</li><li>
Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely</li><li>
Act as a role model and mentor to the Associates and Coordinators</li><li>
Responsible for floor support, supporting the team-leader in assisting the team with complex situations</li><li>
Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders</li><li>
Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction</li><li>
Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment</li><li>
Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable</li><li>
Staying up-to-date on company policies and procedures to provide accurate information to customers</li><li>
Participating in initiatives designed to improve customer satisfaction and business performance</li></ul> 

Qualifications 
<ul><li>
High school diploma or equivalent; bachelor's degree preferred.</li><li>
Minimum 3+ years of experience in customer service or call center roles</li></ul>
What you will bring<ul><li>
Ability to multitask and handle high call volumes</li><li>
Effective time management &amp; organizational skills</li><li>
Exceptional interpersonal and problem-solving skills</li><li>
Flexible schedule and open to work on a rotational shift basis, including weekends</li><li>
Genuine care and concern for customer concerns and satisfaction</li><li>
Strong communication skills in English, both verbal and written</li></ul></div>

Customer Service Advisor (instashop)

<div>Company Description 
foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Responsibilities:<ul><li>
Managing a portfolio of all tagged Key Accounts.</li><li>
Closely monitoring tagged key accounts performance end to end.</li><li>
Ensuring key accounts maintain operational and commercial metrics</li><li>
Use data to make day to day decisions on which areas to target.</li><li>
Providing visibility on a day-to-day basis to key account performance and ensuring KPIs threshold are met.</li><li>
Team player</li><li>
50% Field Visits</li></ul> 
Requirements:<ul><li> 
Minimum Bachelor's degree.</li><li>
Vendor Management experience</li><li>
Strong analytical skills with familiarization with data.</li><li>
FMCG &amp; E Commerce industry experience is a plus.</li><li>
At least 3 years of work experience.</li><li>
Driver License</li></ul></div>

Assistant Manager, Accounts

<div>Company Description 
Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
The Sr. Manager Special Projects &amp; Performance role is part of the regional Chief operating office organizational structure. The role involves analyzing talabat&rsquo;s business performance, preparing data-driven insights for senior management, conducting in-depth market analyses to unlock topline and bottomline opportunities, leading special projects, and ensuring talabat is on track to hit PnL targets. The candidate is expected to spend 50% of the time on the ground in our local markets to drive projects and work with teams on execution. 
Reporting Business Performance:<ul><li>
Analyze Data: Dive into talabat&rsquo;s performance metrics, identifying key trends, anomalies, and areas for improvement.</li><li>
Prepare Reports: Create comprehensive and insightful reports for senior management, highlighting key drivers of change and actionable insights.</li><li>
Communicate Findings: Present findings in a clear and concise manner, often translating complex data into understandable recommendations for decision-makers.</li></ul>
Conducting Analytical Deep Dives:<ul><li>
Country-Specific Analysis: Perform detailed analyses of different talabat markets, focusing on identifying turnaround opportunities, growth and profitability areas.</li><li>
Cross-Functional Collaboration: Work with various departments to understand and address cross-functional issues impacting business performance.</li><li>
Strategy Development: Develop and recommend strategies based on analysis to improve overall performance and achieve business objectives.</li></ul> 

Special projects:
<ul><li>Launching new products: Develop business use cases with innovative ideas and bring them to life by working on their implementation, ensuring they align with strategic goals and add value to the business.</li><li>
Leading country turnaround projects to identify key gaps in the markets and working alongside local markets on execution</li></ul>
Driving AI efforts:<ul><li>
Leading AI efforts across all performance teams to identify new use cases to enhance productivity</li></ul>
PnL management:<ul><li>
Budgeting: Collaborate with local teams to develop talabat&rsquo;s yearly budget, setting growth and profitability goals.</li><li>
PnL management: Ensure that budgets are adhered to consistently across the organization and proactively identify and pursue opportunities to exceed financial targets and enhance overall profitability.</li></ul> 
Qualifications 
What did we order?<ul><li>
Thought Leadership ability to drive innovation and impact</li><li>
Analytical Mindset strong problem-solving skills with a focus on data-driven decisions</li><li>
Curiosity, eagerness to learn, explore, and drive creative solutions.</li><li>
Stakeholder Management skilled in engaging and managing diverse stakeholder interests</li><li>
Cross-Functional Collaboration effective in working with teams across different functions to achieve common goals</li><li>
Experience with financial modelling and PnL analysis strongly preferred</li><li>
Experience using SQL, BigQuery, Looker, Tableau strongly preferred</li></ul></div>

Sr. Manager Special Projects & Performance - MENA

<div>Company Description 
Yemeksepeti is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
<ul><li>
Complete restaurant activation processes</li><li>
Escalate and follow up on potential technical issues during the opening phase with relevant teams</li><li>
Conduct onboarding sessions and provide tool training for new restaurants</li><li>
Inform and coordinate with cross-functional and vertical teams regarding other blockers that may impact the opening process</li></ul> 

Qualifications 
<ul><li>
Strong communication skills with restaurant partners, with the ability to build trust and manage expectations effectively</li><li>
Strong training and onboarding skills, with the ability to clearly explain processes, tools, and activation steps to new restaurants</li><li>
Basic understanding of operational KPIs (e.g., AHT, SLA) and performance targets</li><li>
Ability to identify, escalate, and follow up on technical and operational issues during activation and opening phases</li><li>
Ability to follow SOPs and work within structured operational processes</li></ul> 

Additional Information 
<ul><li>
A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years!</li><li>
A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach!</li><li>
Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership!</li><li>
Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!)</li><li>
A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday!</li><li>
Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited!</li><li>
A comprehensive private health insurance that will never let you down when you need it!</li><li>
The Yemeksepeti family! Always smiling and high communication skills!</li><li>
A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks!</li></ul><div></div>
At Yemeksepeti, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.
Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni</div>

Activation Team Agent

<div>Company Description 
Yemeksepeti is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
<ul><li>
Participates in and completes update processes for chain brands</li><li>
Prepares menus for new branches of chain brands</li><li>
Ensures procedures in MMT updates</li><li>
Checks and updates feedback from other teams</li><li>
Supports brand analyses</li><li>
Ensures mail tracking</li></ul> 

Qualifications 
<ul><li>
Ability to accurately perform menu update processes</li><li>
Completes assigned tasks on time and without errors</li><li>
Ability to use basic reporting tools</li><li>
Open to feedback and continuous improvement</li><li>
Communicates clearly and effectively, both verbally and in writing</li><li>
Strong team player with a collaborative mindset</li><li>
Contributes to the chain team through individual performance</li><li>
Ability to manage and follow up on chain-related email communications</li><li>
Able to adapt to high-volume and repetitive workloads</li></ul> 

Additional Information 
<ul><li>
A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years!</li><li>
A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach!</li><li>
Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership!</li><li>
Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!)</li><li>
A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday!</li><li>
Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited!</li><li>
A comprehensive private health insurance that will never let you down when you need it!</li><li>
The Yemeksepeti family! Always smiling and high communication skills!</li><li>
A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks!</li></ul><div></div>
At Yemeksepeti, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.
Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni</div>

AAA Update Agent

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Role Summary: 

 
This role sits within the [Egypt] Retail Media team and is responsible for managing and growing retail media partnerships with CPGs brands and suppliers. The role requires a strong understanding of retail media and performance, ensuring partners unlock measurable growth by leveraging talabat&rsquo;s retail media and data solutions. 
What&rsquo;s On Your Plate?<ul><li>
Partner Relationship Management: Build and strengthen partnerships with Health &amp; Beauty and Pharma suppliers, distributors, and agencies, acting as the trusted advisor for their retail media strategy on talabat.</li><li>
Category Growth Driver: Support our CPG partners in scaling their business through tailored advertising and data-led media strategies.</li><li>
Data &amp; Insights Ownership: Champion adoption of talabat&rsquo;s data solutions, providing insights into consumer behavior, category trends, and competitive positioning to drive smarter investments. 
Campaign Strategy &amp; Optimization: Become an expert in talabat&rsquo;s media solutions, ensuring campaigns deliver high ROAS, brand visibility, and measurable results across both beauty and pharma verticals.</li><li>
Cross-Functional Alignment: Collaborate with talabat Mart and Local Market commercial teams to integrate retail media with broader trade and category initiatives, including product launches, seasonal campaigns, and wellness activations.</li><li>
Business Development &amp; Retention: Drive new media opportunities while expanding existing partnerships to maximize adoption of retail media solutions across health and beauty brands.</li><li>
Activation Management: Oversee flawless execution of partner activations across talabat&rsquo;s marketing and media channels.</li><li>
Industry Expertise: Stay ahead of trends in health, beauty, and pharma e-commerce, ensuring talabat is positioned as a thought leader and trusted retail media partner.</li><li>
Knowledge Sharing: Foster best practice sharing, scaled learnings, and cross-market collaboration within internal teams.</li></ul> 
Qualifications 
What Did We Order?<ul><li>
Bachelor&rsquo;s degree in Marketing, Business, Life Sciences, or a related field.</li><li>
3-5 years of experience in FMCG,, media, or tech (client, distributor, or agency side).</li><li>
E-commerce or retail media background is a plus.</li><li>
Demonstrated ability to deliver against sales and media performance targets.</li><li>
Strong stakeholder management skills across both commercial and regulatory functions.</li><li>
Excellent analytical and data storytelling skills; advanced Excel (Looker/Tableau experience is a plus).</li><li>
Confident presenter with experience engaging senior clients, agencies, and cross-functional stakeholders.</li><li>
Ability to balance strategic thinking with operational execution in a fast-paced environment.</li><li>
Highly organized, detail-oriented, and comfortable managing multiple campaigns simultaneously.</li></ul></div>

Sr. Specialist Retail Media Partnerships

<div>Company Description 
Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Role Summary:
The Sr. Manager Assortment will lead the strategy, performance assessment, and continuous optimization of Tmart&rsquo;s assortment across all operating countries. This is a critical regional role with direct impact on customer acquisition, retention, satisfaction, and overall business profitability.
Assortment is the most influential lever within the organization, shaping customer experience, basket size (ABV), and order frequency. Given its complexity, balancing data-driven insights with market nuances and subjective judgment, this role requires a highly experienced leader capable of driving alignment and execution across multiple stakeholders and markets.
What's On Your Plate:
Assortment Strategy &amp; Performance Management<ul><li>
Own and evaluate the end-to-end performance of Tmart assortment across all countries.</li><li>
Identify assortment gaps and opportunities through deep analysis of customer behavior, sales trends, and category performance.</li><li>
Define and drive assortment optimization strategies to improve key business metrics, including ABV, conversion, and retention.</li><li>
Monitor and assess the performance of newly listed SKUs, recommending country-specific action plans.</li></ul>
Assortment Optimization &amp; Efficiency<ul><li>
Lead assortment rationalization initiatives to improve efficiency, reduce redundancy, and optimize inventory health.</li><li>
Develop and execute strategies for the liquidation of discontinued or slow-moving stock.</li><li>
Leverage search data and customer demand signals to inform assortment planning and expansion.</li></ul>
Category &amp; Product Management<ul><li>
Oversee both front-end (customer-facing) and back-end (inventory and supply) categories.</li><li>
Ensure the right mix of brands, suppliers, and products tailored to each market.</li><li>
Continuously refine category strategies based on performance insights and market dynamics.</li></ul>
Stakeholder Management &amp; Collaboration<ul><li>
Work closely with local commercial heads, category managers, and country teams to align on priorities and execution.</li><li>
Influence and drive focus across countries, ensuring consistent adoption of assortment initiatives.</li><li>
Partner with central teams to implement regional assortment frameworks and best practices.</li></ul>
Data Analysis &amp; Business Impact<ul><li>
Utilize a wide range of data points, including sales velocity, availability, customer relevance, and financial performance, to assess assortment effectiveness.</li><li>
Understand and manage the impact of assortment decisions on P&amp;L, cash flow, and profitability.</li><li>
Drive initiatives that directly influence basket size (ABV) and order volume&mdash;key levers of business success.</li></ul>
Project Leadership &amp; Problem Solving<ul><li>
Lead complex, cross-functional projects that impact customer experience and financial outcomes.</li><li>
Navigate ambiguity and develop actionable solutions for multifaceted assortment challenges.</li><li>
Ensure timely and effective implementation of initiatives across markets.</li></ul> 
Qualifications<ul><li> 
Proven expertise in Category Management, Assortment Strategy, and Range Optimization within grocery, retail, e-commerce, or Q-commerce environments</li><li>
Strong commercial acumen with the ability to translate customer demand, market trends, and supplier dynamics into profitable assortment decisions</li><li>
Advanced data analytics capability with strong command of Excel, SQL, BI tools (Looker, Power BI, Tableau, or similar), and ability to turn data into clear actions</li><li>
Deep understanding of customer behavior, missions, basket dynamics, search demand, and conversion drivers</li><li>
Experience building scalable assortment frameworks across multiple markets, store formats, or clusters</li><li>
Strong grasp of rationalization methodologies, including productivity analysis, duplication removal, substitution logic, and lifecycle management</li><li>
AI fluency with a transformation mindset; able to leverage automation, predictive tools, and emerging technologies to modernize commercial decision-making</li><li>
High ownership mentality with the ability to independently lead ambiguous, high-impact initiatives end-to-end</li><li>
Excellent stakeholder management skills across Commercial, Operations, Supply Chain, Finance, Product, and senior leadership</li><li>
Strong communication and executive storytelling skills; able to simplify complex topics into decision-ready recommendations</li><li>
Fast-paced operator comfortable balancing strategic projects with weekly business performance management</li><li>
Experience in MENA or multi-market regional environments preferred</li></ul> 
Additional Information 
Join Our Vibrant Team in Dubai at City Walk, Where Work Meets Innovation and Fun!<ul><li>
Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.</li><li>
Diverse &amp; Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone&rsquo;s welcome in our inclusive environment.</li><li>
Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.</li><li>
Fun &amp; Community: Our company events, cultural outings, and sports activities aren&rsquo;t just fun; they&rsquo;re a way to bond with our amazing team.</li><li>
Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we&rsquo;ve got perks that make every day better.</li><li>
Health &amp; Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.</li></ul></div>

Sr. Manager Assortment

Join Delivery Hero and explore 55   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.