Urwah Admin

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
 Role Summary 
This is a regional role that drives performance excellence and revenue optimization across all markets by conducting deep performance analysis and translating insights into clear, actionable recommendations for the retail media function.
This role ensures retail media ad campaigns and overall performance decisions to drive country performance are dependent on data markers and insights. The role elevates campaign effectiveness, partner value, and revenue growth at scale. It requires advanced technical expertise, problem-solving, and insight generation across diverse markets. They will be responsible for developing frameworks, driving optimization standards, and identifying incremental revenue opportunities while ensuring that campaigns deliver measurable value and managing the performance of local teams &amp; identifying areas of improvement that drive impact for the business. 
 
What&rsquo;s On Your Plate?<ul><li>
Provide regional insights to local Retail Media Leads &amp; regional partnerships teams to inform decision-making and improve performance across advertiser segments. 
</li><li>Detect early risks of under-delivery on revenue targets and proactively recommend optimization strategies to ensure delivery. 
</li><li>Drive test-and-learn initiatives and collaborate with Product &amp; Tech teams to pilot new solutions. 
</li><li>Produce regional post-campaign reviews and insights for both advertisers and internal stakeholders, ensuring learnings cascade across markets. 
</li><li>Troubleshoot cross-market campaign issues and escalate to appropriate internal stakeholders when necessary.</li><li>
Identify monetization gaps, revenue leakage, pacing issues, and inventory underutilization.</li><li>
Develop structured deep-dive diagnostics with prioritized action plans for markets.</li><li>
Standardize measurement frameworks across markets</li><li>
Utilize predictive modeling and segmentation analysis to forecast performance and identify growth cohorts.</li><li>
Build and maintain regional dashboards tracking revenue, delivery health, and partner performance.</li><li>
Create executive-ready summaries translating complex data into clear business actions.</li><li>
Ensure KPI definitions and reporting standards are aligned regionally &amp; centrally.</li><li>
Build execution roadmaps with markets around highest-impact opportunities.</li><li>
Drive prioritization and accountability across multiple stakeholders.</li></ul> 

What we ordered<ul><li>
Bachelor&rsquo;s degree in Statistics, Business Analytics, Engineering, Economics, or related field.</li><li>
4-5 years of experience in data analytics, retail media, digital advertising, or e-commerce.</li><li>
Expertise in retail media platforms, programmatic buying, attribution models, and campaign optimization levers.</li><li>
Strong commercial exposure and understanding of revenue drivers. 
Experience in FMCG and/or multi-market environments preferred.</li></ul><ul><li>
Advanced proficiency in Tableau, Power BI, or Looker.</li><li>
Strong Excel/Google Sheets modeling.</li><li>
Ability to interpret complex datasets and translate into actionable insights.</li></ul><ul><li>
Persuasive communicator with the ability to present insights and recommendations to senior stakeholders across markets.</li><li>
Collaborative mindset, experience working with cross-functional and cross-country teams preferred.</li><li>
Strong stakeholder management and project prioritization skills</li><li>
Fluent English speaker required; Arabic language proficiency preferred.</li></ul></div>

Sr. Specialist Retail Media Insight

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
We are looking for a Specialist Vendor Engagement to join our team and be part of our growth. If you&rsquo;re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.
WHAT&rsquo;S ON YOUR PLATE?<ul><li> 
Ensure parity on deals, promotions, discounts in-store level is implemented in Talabat app across all vendors</li><li>
Collaborate with Account manager and Marketing to make sure campaigns are implemented smoothly in accordance with the marketing calendar</li><li>
Ensure all deals, discounts, promotions are accurately visualized in the app (swimlanes, category icons, banners, etc)</li><li>
Collaborate with FMCG/CPG companies to implement exclusive deals for our partners in Talabat.</li><li>
Maximize off take / daily orders through collaboration with vendors on deals, promotions, bundles, discounts.</li></ul><ul><li>
Accurately forecast promotions/bundles and share to all vendor stakeholders to ensure that there will be no out-of-stock incidents</li><li>
Plan in coordination with Account Manager, Key Account Manager, and Marketing to ensure correct visibility and timeline implementation of campaigns.</li><li>
Conduct periodic trade visits to assess new launches, existing promotions, brand activation initiatives and implement them on our platform.</li><li>
Assess each campaign, promotions, discount, bundle, and prepare closing reports for each.</li><li>
Consult with internal (Regional NFV, Local Marketing) and external (Partner Category Managers, Brand Managers, Store Manager/Supervisor, as well as customer insights as necessary to gain information and insights, as well as achieve results that are aligned with corporate and functional objectives.</li><li>
 Aligning with local marketing teams on asset and budget allocation</li><li>
Responsible for sharing insights and data on campaign performance</li><li>
Have a strong ability to analyze data and performance metrics related to user behavior, engagement and conversion on our VLP's.</li><li>
Monitor the performance of in-app banners, swim-lanes, promotions, and other VLP components.</li><li>
Liaising with the content team to perform A/B testing on banners and other app elements to make informed data-driven recommendations on user flows, design, placement, and messaging.</li><li>
Identifies opportunities for additional revenue generation, creates growth projects and supports/project manages the execution.</li></ul> 
WHAT DID WE ORDER?<ul><li>
2- 3 years of experience in Trade Sales in Grocery Retail or FMCG, with trade marketing experience, is a plus.</li><li>
Excellent verbal and written communication skills (outgoing personality)</li><li>
Experience in project management against set deliverables</li><li>
Ability to prioritize and organize workloads independently when required</li><li>
Team player and the ability to work across different multimedia platforms and departments</li><li>
To set own priorities in line with business needs and work constructively within the team and on your own initiative</li><li>
Ability to problem-solve and &lsquo;make things happen</li><li>
Attention to detail</li><li>
Ability to analyze research projects</li><li>
Willingness to learn and develop with the role</li></ul></div>

Specialist Vendor Engagement - Local Shops

<div>Company Description 
When you think of food delivery in the MENA region, we&rsquo;d be pretty surprised if talabat didn&rsquo;t pop into your mind first! Since delivering our first order in Kuwait in 2004, we&rsquo;ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce. 
Job Description 
We&rsquo;re looking for a Specialist Vendor Operations - Key Accounts to join the team and focus on growing our own Non-Food Market Place. 
 
Responsibilities:<ul><li>
Support regional &amp; local operations team to improve operational metrics &amp; setting vendors up for success</li><li>
Resource Planning with Picker store staff; looking at the demand and how this will translate to resources needed</li><li>
Tracking of operational process across markets such as; new vendor onboarding, auditing of catalog clean up, inventory integrations and other local processes</li><li>
Support local markets with processes / initiatives that are outside of BAU tasks</li><li>
Daily review of performance &amp; monitoring of inventory / price updates, identifying any issues and resolving to ensure correct availability &amp; prices</li><li>
Regularly reviewing vendors assortment looking at orders generated &amp; top out of stock worst offenders; sharing market level reports with the local teams</li><li>
Creating basic processes such as device, uniform ordering, etc</li><li>
Market point of contact for any technical or process issues, review incident tickets / providing guidance / solutions immediately</li><li>
Collaborate with market vendor coordinators for best practices and lessons learned</li><li>
Ability to carry out daily checks with limited support, ensuring all local processes are followed and completed</li></ul> 

Qualifications 
<ul><li>
At least 1-2 years of experience in a logistics operational role</li><li>
Strong vendor operational knowledge</li><li>
Demand and resource planning experience</li><li>
Ability to document processes and guidelines</li><li>
Ability to work with data and highlight key insights</li><li>
Confident solving minor issues efficiently, understanding which issues require escalation and proposing documents/changes to mitigate</li><li>
Understanding of grocery operations (advantage)</li></ul></div>

Specialist Vendor Operations

<div>Company Description 
We&rsquo;re looking for a Receiver to join the team and focus on growing our own Grocery Store &ldquo;tMart&rdquo;, which is the region&rsquo;s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq! 
Job Description<ul><li> 
Receiving of all stocks in designated shifts with compliance on all SOPs and checkpoints</li><li>Inspect deliveries for damages and discrepancies</li><li>Ensuring timely completion of put away with the help of pickers</li><li>Clear and maintained aisles with no stock storage in aisles</li><li>Coordinate with suppliers and supervisors to resolve any shipment related issues</li><li>Ensuring the receiving area is always clean and empty for new receiving</li><li>Replenishes items on shelf using FIFO logic</li></ul> 
Qualifications<ul><li> 
You have at least 2-5 years of experience in F&amp;V.</li><li>Solid knowledge of all DC operations, inventory control and basic finance knowledge</li><li>You are someone energized by the unknown and look forward to learning each day on the job.</li><li>Good communication skills and always like to be hands-on with several tools.</li><li>Additionally, you have robust interpersonal and intercultural skills.</li><li>Language Skills: Very Good English would be highly advantageous.</li><li>Computer Skills : Very Good in Excel, ERP System.</li><li>Should Have Quality and Food Safety Related certificate</li></ul></div>

Receiver

<div>Company Description 
foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Delivery Hero is seeking a Manager, Rider Engagement to drive a cohesive rider engagement strategy across APAC, Europe, and T&uuml;rkiye. This role will define global standards while enabling regional and local execution excellence. 
You will sit at the intersection of Operations, Product, Communications, and Data - shaping how we engage, inform, and retain our rider community across diverse regulatory and cultural environments. 
 
This role will serve as the single accountable owner for engagement governance, communication standards, event best practices, and operating model alignment. The objective is to create a scalable, data-driven engagement framework while ensuring local markets have the right team setup, ownership clarity, and capability to execute effectively. 
 
Key Responsibilities 
1. Global Rider Engagement Strategy<ul><li>
Develop and own three brands' cross-regional rider engagement framework.</li><li>
Define engagement maturity tiers and minimum standards across markets.</li><li>
Optimize rider lifecycle touchpoints (onboarding, activation, performance, retention, reactivation).</li><li>
Identify scalable best practices and reduce duplication across regions.</li></ul> 
2. Rider Communications Governance<ul><li>
Establish global communication principles, tone of voice, and governance standards.</li><li>
Improve clarity and consistency of in-app, push, email, and policy communications.</li><li>
Partner with Product, Legal, and Ops to ensure compliant and transparent messaging.</li><li>
Strengthen communication around sensitive topics (performance metrics, redispatch, POD, safety, fraud prevention).</li></ul> 
3. Rider Satisfaction &amp; Performance Analytics (RSAT Ownership)<ul><li>
Lead cross-regional RSAT analysis and standardize measurement methodology.</li><li>
Identify root causes of dissatisfaction and prioritize initiatives.</li><li>
Build structured reporting for senior leadership.</li><li>
Link engagement initiatives to core KPIs (retention, churn, working hours, fill rate, activation, reactivation).</li></ul> 
4. Rider Engagement Events &ndash; Best Practices &amp; ROI<ul><li>
Define global frameworks for rider engagement events (recognition, seasonal campaigns, loyalty initiatives, safety engagement).</li><li>
Develop scalable playbooks covering targeting, budgeting, execution, and measurement.</li><li>
Implement structured experimentation (control vs target group methodology).</li><li>
Establish ROI measurement standards to ensure data-backed investment decisions.</li></ul> 
5. Local Staffing &amp; Operating Model Optimization<ul><li>
Conduct cross-market assessment of rider engagement ownership and resourcing.</li><li>
Evaluate whether markets have the appropriate team structure, capability, and bandwidth.</li><li>
Recommend optimized operating models (centralized, hybrid, or local structures).</li><li>
Clarify role definitions, responsibilities, and governance mechanisms.</li><li>
Support implementation of revised structures where required.</li></ul> 
6. Cross-Regional Leadership &amp; Alignment<ul><li>
Lead structured cross-regional forums for alignment and knowledge sharing.</li><li>
Act as the central bridge between Global and Regional Ops.</li><li>
Influence stakeholders across APAC, EU, and TR without direct authority.</li><li>
Ensure engagement strategy aligns with broader business and operational priorities.</li></ul> 

Qualifications 
<ul><li>
4-6 years of experience in Engagement, Community, Operations, Marketplace, or Marketing roles.</li><li>
Proven experience managing multi-market or global programs.</li><li>
Strong analytical and data storytelling skills.</li><li>
Experience designing scalable frameworks and governance structures.</li><li>
Excellent stakeholder management skills across cultures and time zones.</li><li>
Experience in gig economy, logistics, mobility, or tech marketplace environments preferred.</li></ul> 
Key Competencies<ul><li>
Strategic thinking with operational execution</li><li>
Data-driven decision making</li><li>
Cross-cultural leadership</li><li>
Structured experimentation mindset</li><li>
Clear and empathetic communication</li></ul> 
Success Metrics<ul><li>
Measurable improvement in RSAT across regions.</li><li>
Increased rider retention and reduced churn.</li><li>
Adoption of standardised engagement and communication frameworks.</li><li>
Demonstrated ROI from engagement events and initiatives.</li><li>
Clear, optimized local engagement ownership model across markets.</li><li>
Improved consistency and clarity in rider communications.</li></ul></div>

Manager, Rider Engagement

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
What&rsquo;s on Your Plate?<ul><li>
Work alongside the commercial and logistics teams to reduce the failure rate, restaurant delays, and food preparation times.</li><li>
Work closely with regional vendor performance teams to execute projects, provide inputs and support product and feature launches in order to optimize customers ordering experience.</li><li>
Liaise with account managers in the country and build an end-to-end process for performance optimization, implementation and review.</li><li>
Provide weekly updates to country heads and MDs on projects &amp; performance progress</li></ul>
Stakeholder Management:<ul><li>
Spearhead cross functional collaboration by providing data backed insights to drive platform-wide priorities and goals.</li><li>
Collaborate with commercial, logistics and product teams to improve operational efficiency of our partners by reducing order rejections, restaurant delays, food preparation times, etc., and making sure we always deliver the best service to our customer.</li><li>
Develop and manage project scopes, timelines and objectives, involving all relevant stakeholders and confirming technical feasibility.</li><li>
Communicate complex ideas and data clearly, prepare for potential objections, and effectively persuade senior executives across local markets.</li><li>
Work with local stakeholders as well as regional counterparts to enhance our processes and reporting mechanisms.</li></ul>
Operational Excellence:<ul><li>
Take full ownership of all Vendor Performance KPIs and devise a functional roadmap to achieve monthly / quarterly goals and targets.</li><li>
Leverage data analytics and business intelligence tools to provide actionable insights and improve operational efficiency.</li><li>
Investigate, analyze, and resolve potential issues that deviate from goals, while maintaining optimum levels of logistics efficiency and user experience.</li><li>
Define, implement and monitor procedures together with local teams to improve performance.</li><li>
Lead education efforts to train all internal stakeholders on vendor operations, products and algorithms.</li><li>
Own all vendor products and tools and continuously work with central and local product teams on enhancing performance and experience of existing products, as well as proposing development of new features to support consistent performance improvement.</li><li>
Actively monitor and report on performance in all markets, proactively identifying and addressing bottlenecks or issues ahead of time, and develop short/ long-term strategies to effectively tackle challenges..</li><li>
Launch projects based on business needs and market conditions to drive ongoing sustainable improvement.</li><li>
Manage end-to-end rollouts and changes, aligning with stakeholders and senior management as necessary.</li></ul>
Team Management:<ul><li>
Directly manage a team of 3-5 Specialists / Analysts</li><li>
Set clear goals and objectives for the team, and build a half-yearly roadmap defining OKRs, levers and targets</li></ul> 

Qualifications 
What Did We Order?<ul><li>
Bachelor Degree, MBA is a plus</li><li>
5-8 years of experience in food/grocery tech industry is highly preferred</li><li>
Extensive experience in SQL, Data Analytics tools like tableau, looker etc</li><li>
Strong communication skills, both written and verbal</li><li>
Excellent stakeholder management skills: Experience in dealing with cross-</li><li>
cultural team members and cross-functional teams</li><li>
Ability to analyze data and derive insights from comprehensive data reports</li><li>
Ability to deal with ambiguity, work under pressure, handle stress,</li><li>
An individual contributor who can work in a fast-paced environment with a make it happen attitude</li></ul></div>

Manager Partner Operations - Logistics

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Whats on your plate? 
This role will help drive strategic projects and generate insights for the business. The individual will be working very closely with senior management and be responsible for four main scopes: 
Reporting Business Performance:<ul><li> 
Analyze Data: Dive into talabat&rsquo;s performance metrics, identifying key trends, anomalies, and areas for improvement.</li><li>
Prepare Reports: Create comprehensive and insightful reports for senior management, highlighting key drivers of change and actionable insights.</li><li>
Communicate Findings: Present findings in a clear and concise manner, often translating complex data into understandable recommendations for decision-makers. 
</li></ul>Conducting Analytical Deep Dives:<ul><li> 
Country-Specific Analysis: Perform detailed analyses of different talabat markets, focusing on identifying turnaround opportunities, growth and profitability areas.</li><li>
Cross-Functional Collaboration: Work with various departments to understand and address cross-functional issues impacting business performance.</li><li>
Strategy Development: Develop and recommend strategies based on analysis to improve overall performance and achieve business objectives. 
</li></ul>Special projects:<ul><li> 
Launching new products: Develop business use cases with innovative ideas and bring them to life by working on their implementation, ensuring they align with strategic goals and add value to the business. 
</li></ul>PnL management:<ul><li> 
Budgeting: Collaborate with local teams to develop talabat&rsquo;s yearly budget, setting growth and profitability goals.</li><li>
PnL management: Ensure that budgets are adhered to consistently across the organization and proactively identify and pursue opportunities to exceed financial targets and enhance overall profitability.</li></ul> 
What did we order?<ul><li>
Bachelor's Degree from a reputed institution and in related field (MBA is a plus)</li><li>
5+ years of professional experience within the food delivery, e-commerce or management consulting industries (Past experience in subscription-focused business is a plus)</li><li>
Strong finance acumen; experience in P&amp;L analysis, financial modeling, budgeting, business impact analysis</li><li>
Expertise with data tools: Big Query, SQL, Lookr etc.</li><li>
Strong analytical and communication skills (both verbal and written)</li><li>
Experience with PowerPoint and Excel And/ Or Google Slides/ Sheets.</li><li>
Strong track-record of problem-solving, including structuring problems, performing detailed analysis, and translating data into actionable insights.</li><li>
Proven experience in stakeholder management, relationship management, or similar roles within the food tech industry or related sectors.</li><li>
Experience working closely with cross-functional teams is a plus</li></ul></div>

Manager - Insights & Performance

Join Delivery Hero and explore 37   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.