Urwah Admin

Delivery Hero

<div>Company Description 
Yemeksepeti is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
The Virtual Account Management (VAM) Performance Lead will lead a team managing longtail accounts. This role is focused on optimizing account performance, driving advertising revenue, and increasing deal value from longtail vendors. The ideal candidate will bring strategic insight, data-driven decision-making, and operational excellence to create scalable solutions that maximize value for vendors and the business. 
What&rsquo;s on the menu: - Major responsibilities 
1. Revenue Growth and Optimization:<ul><li>
Develop and execute strategies to drive advertising revenue from longtail accounts.</li><li>
Identify opportunities to increase Average Revenue Per Account (ARPA) through upselling, cross-selling, and tailored promotional campaigns.</li><li>
Analyze vendor performance and implement initiatives to increase deal value and partnership longevity.</li></ul>
2. Team Leadership and Management:<ul><li>
Lead and oversee Virtual Account Management teams in BPOs.</li><li>
Set clear performance objectives for BPOs and ensure alignment with company goals.</li><li>
Foster a high-performing, collaborative team culture focused on delivering value to both vendors and the company.</li></ul>
4. Data-Driven Decision Making:<ul><li>
Leverage analytics to segment longtail accounts, prioritize outreach, and design targeted campaigns.</li><li>
Monitor KPIs such as revenue growth, Deal value, and penetration to measure success.</li><li>
Generate insights from performance data to guide strategic decision-making and resource allocation.</li></ul>
5. Stakeholder Collaboration:<ul><li>
Partner with Process Design, Analytics, and Growth teams to design and implement value-adding initiatives for longtail accounts.</li><li>
Act as the central point of contact for VAM-related topics between the BPO and Pandora, ensuring alignment with company-wide objectives.</li></ul> 

Qualifications 
<ul><li>
Minimum 7 years of work experience in account management, business development, or revenue generation roles in technology, e-commerce, or FMCG industry</li><li>
Proven experience in BPO or shared service centers, and process design is required.</li><li>
Prior experience working in a regional team, and managing stakeholders across APAC markets is a plus</li><li>
Self-motivated, with a strong sense of ownership over projects and organizational goals</li><li>
Willingness to learn, with a desire to understand all aspects of driving growth for the business</li><li>
Ability to communicate and collaborate effectively with a diverse range of people and job functions</li><li>
Good team spirit with the ability to work independently and efficiently to deliver useful business insights</li><li>
Project management skills, with the ability to manage multiple projects simultaneously and prioritize organizational need</li></ul> 

Additional Information 
<ul><li>
A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years!</li><li>
A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach!</li><li>
Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership!</li><li>
Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!)</li><li>
A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday!</li><li>
Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited!</li><li>
A comprehensive private health insurance that will never let you down when you need it!</li><li>
The Yemeksepeti family! Always smiling and high communication skills!</li><li>
A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks!</li></ul><div></div>
Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni</div>

Virtual Account Management Performance Manager

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
What's On Our Plate?<ul><li>
Managing day-to-day operations.</li><li>
Manage rider related escalations and resolutions.</li><li>
Monitor and improve Rider Performance and Compliance.</li><li>
Lead Rider Recruitment for the allocated zones.</li><li>
Manage rider roster with proper allocation of shifts/breaks/off-days etc</li><li>
Groom rider quality (behaviour, appearance, professionalism, presentational etc).</li><li>
Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance.</li><li>
Setting up a performance improvement plan to improve performance of low performing riders.</li><li>
Reduce rider complaints originating from customers and/or vendors.</li><li>
Monitor riders performance on individual level and responsible for coaching/warning riders.</li></ul> 
Qualifications 
What Did We Order<ul><li>
2&ndash;3 years of experience in Logistics, Customer Support, or Operations.</li><li>
Bachelor&rsquo;s degree in Logistics, Business Administration, or a related field.</li><li>
Proficiency in Google Suite and strong data entry, retrieval, and analysis skills.</li><li>
Fluent in both languages Arabic and English. Urdu is a plus.</li><li>
Strong interpersonal and communication skills with the ability to collaborate effectively.</li><li>
Analytical thinker with problem-solving skills and a results-driven mindset.</li><li>
Ability to multitask and perform well in a fast-paced environment.</li></ul></div>

Team Lead Rider On Ground Ops

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
We&rsquo;re seeking a strategic and results-driven Team Lead - Key Account Management to lead a team of Key Account Managers responsible for driving growth, performance, and long-term success across a portfolio of top-tier partners in the UAE. In this role, you will set and execute the commercial strategy, manage key relationships, and ensure that your team delivers exceptional outcomes for both partners and the business.
This is a high-impact leadership position ideal for someone who thrives in a fast-paced, cross-functional environment and has a passion for developing people, driving strategy, and delivering measurable results.
What's On Your Plate:
Strategic Account Management &amp; Growth:<ul><li>
Lead commercial strategy across the team&rsquo;s portfolio, identify and activate growth levers, optimize vendor performance, and drive profitability.</li><li>
Design and execute strategic initiatives across the city, ranging from onboarding and engagement to performance optimization and retention.</li><li>
Develop and oversee tailored growth plans and strategic roadmaps for high-priority accounts, ensuring long-term partner success and alignment with company objectives.</li></ul>
Project Leadership:<ul><li>
Identify and address operational or structural gaps in the partner lifecycle by initiating and managing strategic projects across teams (e.g., Marketing, Product, Finance, and Logistics).</li><li>
Collaborate with internal stakeholders to pilot innovative solutions, implement scalable processes, and deliver value-added services to strategic partners.</li><li>
Serve as the voice of key partners within the organization, influencing product development and process improvements to better meet their evolving needs.</li></ul>
Team Development &amp; Performance:<ul><li>
Lead and mentor a team of Key Account Managers, driving performance across a diverse portfolio of top-tier partners.</li><li>
Define and implement the commercial strategy across the team&rsquo;s portfolio, identifying and activating key growth levers to drive revenue and profitability.</li><li>
Drive strategic thinking and customer-centricity within the team.</li><li>
Set clear goals, provide actionable feedback, and support professional development</li></ul>
Data-driven Decision Making:<ul><li>
Analyze business data, performance dashboards, and market trends to identify risks and opportunities across accounts.</li><li>
Translate insights into action plans that improve partner performance and team efficiency.</li><li>
Build and present performance reports and strategic recommendations to senior leadership, including the City Head and cross-functional stakeholders.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree in Business Sales, Strategy, or a related field.</li><li>
6-8 years of experience in account management, strategic partnerships, or commercial roles, with at least 1&ndash;2 years of team leadership.</li><li>
Strong track record in owning strategic projects, building cross-functional alignment, and delivering results.</li><li>
Analytical thinker with a solid understanding of business data, dashboards, and performance metrics.</li><li>
Excellent communication and relationship-building skills.</li><li>
Self-starter with strong project management capabilities and attention to detail.</li><li>
Experience in e-commerce, food delivery, or tech is a strong advantage.</li><li>
Proficiency in CRM tools (e.g., Salesforce) and Excel or data dashboards.</li></ul></div>

Team Lead Key Account Management

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
As an Account Management Team Lead, you will coach a team of account managers to build long-term successful relationships with their partners. Also, you will lead by example through managing your own portfolio of partners and growing their business and tabalat.
Key Responsibilities<ul><li>
Manage critical partners with a high degree of complexity.</li><li>
Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships.</li><li>
Ensure daily, weekly, and month targets are on track and work with each team member to ensure high efficiency and effectiveness..</li><li>
Ongoing training and development for your team.</li><li>
Maintain granular reporting on team performance</li><li>
Set clear expectations, provide guidance, and ensure the professional development of team members.</li><li>
Develop and implement account management strategies to maximize partner success and revenue</li><li>
Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.</li><li>
Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.</li><li>
Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.</li><li>
Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.</li><li>
Prepare regular reports on team and account performance for senior management.</li><li>
Identify opportunities for process optimization and contribute to the development of best practices.</li><li>
Drive pipeline and attainment against team&rsquo;s goals</li></ul> 

Qualifications 
<ul><li>
Have a passion for sales</li><li>
5+ years of experience, ideally in sales, account management, or related experience.</li><li>
You excel in a transactional deal cycle</li><li>
High level of ownership and dedication.</li><li>
You show creative sales tactics to engage with prospects.</li><li>
Experience using CRM (Salesforce) and Google Apps.</li></ul> 

Additional Information 
Join Our Vibrant Team at Fakhro Tower - Where Work Meets Innovation and Fun!<ul><li>
Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.</li><li>
Diverse &amp; Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone&rsquo;s welcome in our inclusive environment.</li><li>
Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.</li><li>
Fun &amp; Community: Our company events, cultural outings, and sports activities aren&rsquo;t just fun; they&rsquo;re a way to bond with our amazing team.</li><li>
Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we&rsquo;ve got perks that make every day better.</li><li>
Health &amp; Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.</li></ul></div>

Team Lead Account Management

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Role Summary
The Sr. Team Lead Rider is a critical lead role responsible for overseeing front-line onboarding and compliance operations across the UAE. This position ensures that every rider entering the fleet meets mandated requirements, while simultaneously maintaining operational throughput, audit readiness, and compliance integrity. 
The role requires strong leadership, the ability to balance speed with accuracy, and a commitment to continuous process improvement.
What&rsquo;s On Your Plate?<ul><li>
Lead and manage the daily operations of rider onboarding and compliance functions across multiple cities.</li><li>
Develop, implement, and monitor processes to ensure seamless onboarding and timely compliance with all mandated documents.</li><li>
Establish KPIs and regularly monitor progress to maintain onboarding velocity without compromising compliance accuracy.</li><li>
Anticipate potential backlogs or risks and proactively implement solutions to mitigate audit exposure or operational delays.</li><li>
Provide regular reporting, analysis, and recommendations to senior leadership to enhance onboarding and compliance outcomes.</li><li>
Supervise and coach the Onboarding Lead and Compliance Admin to achieve high-quality performance standards.</li><li>
Partner with internal stakeholders (Legal, Operations, HR, City Logistics teams) and external 3PLs to resolve bottlenecks and ensure smooth collaboration.</li></ul> 
Qualifications 
What Did We Order?
Education &amp; Experience<ul><li>
Bachelor&rsquo;s Degree required; Master&rsquo;s preferred.</li><li>
2&ndash;3 years of experience in large-scale operations, ideally in last-mile delivery, e-commerce, or mobility tech.</li><li>
Demonstrated experience managing senior operations staff and cross-functional projects.</li></ul>
Core Competencies<ul><li>
Operational Leadership &amp; Strategic Foresight: Ability to drive day-to-day execution while shaping long-term direction.</li><li>
Analytical Mindset: Skilled in leveraging data and dashboards not only to measure performance but also to translate insights into action.</li><li>
Stakeholder Management: Proven ability to influence, align, and build trust across teams and with external partners.</li><li>
People &amp; Process Development: Passion for coaching teams, building scalable frameworks, and raising the bar for compliance and operational excellence in a high-growth, fast-paced environment.</li></ul></div>

Sr. Team Lead Rider

<div>Company Description 
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
Here at talabat, we are building a high-performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi-great place to work award winner. 
Job Description 
The strategy team within talabat is a small, multicultural team of ex-consultants and industry veterans. As a Senior Analyst, you will work on a wide range of high-priority projects. In this role, you will get to work on challenging business and analytical problems - where to grow, how to grow, how is a strategic initiative performing, and providing data-driven feedback on the direction of the initiative.
Working with stakeholders from different parts of the business, you can expect exposure to different aspects of talabat and interact with the senior leadership at talabat.
Maint tasks:<ul><li>
Analyze and measure the strategic growth of our new ventures projects.</li><li>
Work with the team to implement innovative strategies to drive the success of new business opportunities, define success metrics and identify new paths of growth..</li><li>
Improve reporting and data visibility for faster and more effective decision-making, keeping up with the dynamic and fast nature of talabat operations to always provide the best solutions.</li><li>
Provide reliable and comprehensible data-backed assessment on the performance of initiatives and direction in terms of sustainable growth.</li><li>
Work alongside a team of professionals in a collaborative environment and support the team's overall growth.</li><li>
Work under fast-paced conditions, with the ability to adapt to changing business requirements.</li><li>
Collaborate with cross-functional teams to achieve goals.</li></ul> 
Qualifications<ul><li> 
3-5+ years of professional experience in a strategy role within the food delivery, e-commerce, or management consulting industries</li><li>
Strong track record of problem-solving, including structuring problems, performing detailed analysis, and translating data into actionable insights.</li><li>
Strong track record of developing and implementing successful strategic initiatives.</li><li>
Demonstrated experience in market analysis, competitive intelligence, and business planning.</li><li>
Strong analytical and communication skills (both verbal and written) &ndash; comfortable with PowerPoint and Excel And/ Or Google Slides/ Sheets.</li><li>
Experience working closely with teams across the organization, including Sales, Operations, Marketing, and Technology, to ensure alignment and successful execution of strategic initiatives.</li><li>
Experience with SQL and visualization tools such as Tableau, Power BI, Looker, etc. is a good to have</li></ul> 
Additional Information 
As part of the talabat team:<ul><li>
You have the opportunity to be based in our specially designed collaborative work space in City Walk.</li><li>
You will also experience exciting opportunities for professional and personal growth and recognition.</li><li>
Monthly talabat credit to spend in the app, however you want</li><li>
Parental leave</li><li>
Working with the team, building the fastest-growing, largest and most valuable network of online food ordering services.</li><li>
Our colleagues at talabat come from every corner of the globe, working in diverse, cross-cultural teams.</li><li>
Enjoy fresh fruits, cereals, beverages, tea, and discounts at our Everyday Roastery cafe next door</li><li>
Take a break in our wellbeing room, music room or take in the views of the Dubai Downtown Skyline on our roof terrace!</li><li>
Sponsored healthcare and gym membership</li></ul></div>

Sr. Specialist Strategy

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Role Summary: 
As a rider acquisition specialist in talabat, you will have the chance to grow our freelancers project in different business areas and understand the core strategies underlying logistics, operations, marketing, problem solving and analysis. You will be responsible for handling the core of our business which is our freelancers and their onboarding side. The rider acquisition specialist will mainly be handling key day-to-day activities that will assist us to grow the freelancers' share, ensure the quality of onboarding performance, and quality of the freelancers supply. 
What's on your plate?<ul><li>
Maintaining day-to-day records of supply growth, performance, and quality with regular analysis and reporting of findings</li><li>
Freelancers recruitment through different channels</li><li>
 Troubleshooting supply problems, analyses, and reporting of the issues, solving, and assisting in the implementation of solutions.</li><li>
Monitoring SLAs for problem resolutions for new joiners.</li><li>
 Daily riders contact to follow up on all the above.</li><li>
Be the owner of the top city level KPIs for city mobility of people and mobility of things. Responsible for managing the city supply trends, reliability, fulfillment, completion, and retention etc.</li><li>
Coordinate internally with operations/marketing teams to develop acquisition channels for the smooth and efficient functioning of the same.</li><li>
Plan supply requirements in advance and manage fleet trends.</li><li>
Manage rider&rsquo;s retention and reactivation to achieve supply requirements.</li><li>
Run campaigns to fulfill our FL's pipeline &amp; analysis for these campaigns</li></ul> 

Qualifications 
What did we order?<ul><li>Bachelor&rsquo;s Degree in Logistics or any other related field</li><li>2-4 years of experience in operations</li><li>Time Management Skills</li><li>Decision Making Skills</li><li>Fluent in both languages Arabic and English</li><li>Communication skills (Written and Verbal)</li><li>Excel Skills</li></ul></div>

Specialist Logistics Supply & Acquisition

Join Delivery Hero and explore 45   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.