Urwah Admin

Delivery Hero

<div>Company Description 
Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
We are looking for an Account Manager to join our team in Oman and be part of our growth. You will be responsible for developing the business through partner restaurants in-person and maintaining long-term relationships through regular calls and emails. You will also manage existing accounts and handle menu photos, promotions, advertisement sales, renegotiation and transmission methods optimization as well as other special account management ad hoc projects as per standards set.<ul><li>
Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.</li><li>
Maintain continuous business relationships with clients/ restaurants via in-person visits, regular phone calls and emails.</li><li>
Provide excellent service and support by regular calling in order to build strong relationships and resolve operational issues between clients/ restaurants and companies.</li><li>
Make sure that the menus of the clients are up to date at all times.</li><li>
Optimize the restaurant content (MOA, delivery time).</li><li>
Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.</li><li>
Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners and newsletter.</li><li>
Generate food coupons, promotions and vouchers from existing restaurants.</li><li>
Convince clients/restaurants to the brand promotion of Talabat pictures.</li><li>
Transmission method optimization: Convincing client/restaurant to implement track order feature and changing the transmission method to WLA.</li><li>
Convince the restaurant to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).</li><li>
Encourage restaurants to subscribe to the online payment gateway.</li><li>
Coordinate with the restaurant, if the restaurant is live or active on the Talabat, checking and resolving the reason, such as shutdown or stopped delivery.</li><li>
Communicate with Management by providing regular CRM updates via SalesForce.com, Contact reports, activity reports 30 days plan, and attending/contributing to Sales and Marketing team conference calls and updates.</li><li>
Maintain accurate records of all sales and prospecting activities including: 
<ul><li>Closed sales</li><li>Follow-up activities</li><li>Sales expense report</li><li>Increased sales report after placing promotions, vouchers and coupons</li><li>Restaurant analysis sheet</li><li>Account management report</li></ul></li></ul> 

Qualifications 
Preferred candidates will have:<ul><li>
Fluency in both languages Arabic and English is a must</li><li>
Bachelor&rsquo;s Degree in Business Administration or any other related field</li><li>
Minimum of 5+ years&rsquo; experience in B2B Sales / Account Management</li><li>
Proficient Data Analysis, Excel &amp; Reporting Skills</li><li>
Negotiation &amp; Stakeholder Management Skills</li><li>
Ability to meet deadlines and be flexible in working</li><li>
Confident communication skills (Written and Verbal)</li></ul> 

Additional Information 
Join Our Vibrant Team in Oman - Where Work Meets Innovation and Fun!<ul><li>
Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.</li><li>
Diverse &amp; Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone&rsquo;s welcome in our inclusive environment.</li><li>
Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.</li><li>
Fun &amp; Community: Our company events, cultural outings, and sports activities aren&rsquo;t just fun; they&rsquo;re a way to bond with our amazing team.</li><li>
Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we&rsquo;ve got perks that make every day better.</li><li>
Health &amp; Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.</li></ul></div>

Account Manager - Oman

<div>Company Description 
Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform. Our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
We&rsquo;re looking for a Food Safety &amp; Quality Specialist to join the team and focus on growing our own Grocery Store &ldquo;tMart&rdquo;, which is the region&rsquo;s first cloud store concept offering 20-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq! 
 
Responsibilities:<ul><li>
Collaborate with other departments locally and centrally in order to achieve business objectives.</li><li>
Ensure that all employees receive the designated food safety &amp; quality training. Deliver and share the training materials, templates, procedures</li><li>
Conduct Food and health and safety inspections and investigations by compiling and analyzing data of potential hazards, unsafe conditions or environmental concerns and share findings</li><li>
Support in resolving serious customer complaint escalation processes locally.</li><li>
Liaise between operations and legal team as and when required, and is the first POC for support on food safety and quality management.</li><li>
Support in coordination for withdrawals and recalls of products and serious incidents</li><li>
Ensure the execution of all local food safety authority enforcement action is complied with.</li><li>
Monitor regulatory developments with a potential impact on local business entities and initiate internal measures accordingly.</li><li>
Highlight procedures which need to be reviewed with respect to food safety due to operational or regulatory changes locally</li><li>
Supports in food safety and quality of product assortment (own branded and private label), coordinates external laboratory testing, maintains and prepares documentation for food product (product specification and product approvals, labelling, nutritional information, supplier information requests and audits), executes the mystery shopper and product sampling at store level.</li><li>
Provides regular reports to the relevant business stakeholders to support management review and ensure food safety objectives are met.</li><li>
Review Fresh Suppliers customer complaint rate and work with commercial team to improve freshness of our products</li></ul> 

Health &amp; Safety<ul><li>
Executes the H&amp;S inspection programme and be involved in audits and the close-out of corrective actions.</li><li>
Communicates regularly with staff to keep the team informed of H&amp;S priorities.</li><li>
Supports investigations into accidents and other reports (e.g. near misses).</li><li>
Coordinates with local operations and central team to ensure that there is a suitable maintenance plan to safeguard H&amp;S</li><li>
Deliver H&amp;S training, make persuasive presentations by communicating technical information in a non-technical manner appropriate to the audience while maintaining competency records for staff</li></ul> 

Qualifications 
<ul><li>
Degree in food science or related field</li><li>
3+ years of experience managing Food Safety and Quality/ Health and Safety in a large scale retail grocery, foodservice or manufacturing environment</li><li>
Fluent proficiency in English, and preferably Arabic too</li><li>
Demonstrated ability to conduct risk assessments/evaluations and provide recommendations for risk mitigation or hazard identification.</li><li>
Ability to maintain appropriate current knowledge of the HACCP knowledge and H&amp;S Standards</li><li>
Experience leveraging technology to manage process</li><li>
Program management and experience of managing program change across multiple store locations</li><li>
Knowledge of food safety of local/regional laws and regulations and food trading standards</li><li>
Experience interacting and engaging with authorities</li><li>
Demonstrated organizational skills and detailed orientation and ability to manage competing priorities.</li><li>
Maintain effective working relationships and foster teamwork in a diverse work group</li></ul></div>

Specialist Food Safety & Quality

<div>Company Description 
foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
The Manager, Corporate Operations will be responsible for overseeing end-to-end operational excellence across Pan Pakistan supply chain functions, including sourcing, warehousing, and last-mile logistics. This role requires a strategic thinker with strong execution capabilities to optimize costs, improve fulfillment rates, and ensure seamless coordination between internal teams, suppliers, and third-party partners. The ideal candidate will drive process improvements, maintain high service levels, and ensure operational KPIs are consistently achieved while supporting business growth and profitability.
Key Responsibilities:
1. Operations &amp; Supply Chain Management<ul><li>
Lead and manage Pan Pakistan operations, including sourcing, warehousing, and last-mile logistics to ensure efficient and seamless execution.</li><li>
Monitor and maintain a fulfillment rate of 95% or higher across operations.</li><li>
Oversee timely creation and submission of purchase orders to ensure optimal stock availability.</li><li>
Act as the primary point of contact for resolving real-time operational challenges such as stock shortages, capacity constraints, and logistics disruptions.</li></ul>
2. Partner &amp; Vendor Management<ul><li>
Onboard and manage warehouse partners to optimize operational costs and efficiency.</li><li>
Establish and align SOPs, payment terms, and best practices with third-party partners.</li><li>
Lead onboarding and performance management of third-party logistics (3PL) partners to ensure:</li><li>
99% customer satisfaction rate</li><li>
Operations costs maintained under 2% of GMV</li><li>
Conduct regular visits to suppliers to improve sourcing efficiency, pricing, and fulfillment reliability.</li></ul>
3. Financial &amp; Cost Optimization<ul><li>
Ensure operational costs are controlled and maintained below 2% of GMV.</li><li>
Optimize working capital to ensure liquidity and availability of funds for business investments.</li><li>
Collaborate with internal stakeholders to improve margins through:</li><li>
Strategic sourcing</li><li>
Supplier negotiations (including back margins)</li><li>
Monitoring account-level profitability</li></ul>
4. Performance Monitoring &amp; Compliance<ul><li>
Track and ensure adherence to all operational KPIs and benchmarks.</li><li>
Ensure strict compliance with Standard Operating Procedures (SOPs) across all operational functions.</li><li>
Conduct routine audits to ensure inventory accuracy and system alignment.</li><li>
Maintain oversight on recovery updates by coordinating with account managers and ensuring timely follow-ups.</li></ul>
5. Team Leadership &amp; Development<ul><li>
Lead, mentor, and support the operations team to enhance productivity and efficiency.</li><li>
Ensure team members are equipped with the necessary tools, training, and resources.</li><li>
Develop and implement SOPs to streamline workflows and maintain work within operational hours.</li></ul>
6. Process Improvement &amp; Automation<ul><li>
Identify opportunities to improve and automate repetitive operational tasks, including:</li><li>
Drive continuous improvement initiatives to enhance efficiency and reduce manual workload.</li></ul>
7. Client &amp; Stakeholder Engagement<ul><li>
Conduct periodic client visits to understand service gaps and improve customer experience.</li><li>
Maintain strong relationships with suppliers and partners to ensure consistent service quality and competitive pricing.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, Operations, or related field (Master&rsquo;s preferred).</li><li>
5+ years of experience in operations, supply chain, or logistics management.</li><li>
Strong analytical and problem-solving skills with a data-driven approach.</li><li>
Proven ability to manage vendors, logistics partners, and cross-functional teams.</li><li>
Excellent negotiation, communication, and stakeholder management skills.</li><li>
Experience in cost optimization, KPI tracking, and process automation.</li><li>
Ability to thrive in a fast-paced, dynamic environment.</li></ul></div>

Manager, Corporate Operations

<div>Company Description 
foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Job Purpose
The Lead, Finance Insights is responsible for driving financial planning, budgeting, forecasting, performance reporting, management reviews, and strategic financial analysis to support business decision-making. The role partners closely with business leaders and functional stakeholders to deliver financial insights, ensure robust financial governance, and enable achievement of financial targets through effective planning and performance management.
Key Responsibilities:
Financial Planning &amp; Budgeting<ul><li>
Lead the annual budgeting process, including development of timelines, planning assumptions, budgeting templates, and governance frameworks.</li><li>
Coordinate with business and functional stakeholders to gather planning inputs and ensure alignment with strategic objectives.</li><li>
Develop and consolidate bottom-up budgets, including P&amp;L, working capital, cash flow, and capital expenditure plans.</li><li>
Analyze budget submissions, identify risks and opportunities, and recommend gap-closing initiatives.</li><li>
Prepare management presentations and supporting materials for budget review and approval forums.</li></ul>
Forecasting &amp; Financial Performance Management<ul><li>
Manage periodic forecasting cycles, including Monthly and rolling forecasts and Quarterly Targets.</li><li>
Review financial performance against budget, forecast, prior year, and strategic targets.</li><li>
Identify performance gaps, key drivers, risks, and opportunities, and provide actionable recommendations.</li><li>
Support development and monitoring of financial KPIs to improve business performance.</li></ul>
Management Reporting &amp; Business Reviews<ul><li>
Prepare monthly financial reports.</li><li>
Lead financial performance reviews with senior management and business stakeholders.</li><li>
Deliver meaningful financial insights, variance analysis, and commentary to support strategic decision-making.</li><li>
Ensure accuracy, consistency, and timely delivery of management reporting packs.</li></ul>
Financial Analysis &amp; Business Partnering<ul><li>
Conduct ad-hoc financial analyses, business case evaluations, and scenario modeling.</li><li>
Partner with commercial, supply chain, operations, and support functions to evaluate business initiatives and investment opportunities.</li><li>
Support strategic projects and transformation initiatives through financial assessment and performance tracking.</li><li>
Provide recommendations to optimize profitability, cash flow, and resource allocation.</li></ul>
Month-End Close &amp; Financial Governance<ul><li>
Review month-end financial results and validate completeness, accuracy, and consistency of financial information.</li><li>
Perform variance analysis and investigate significant movements in financial performance.</li><li>
Support balance sheet reviews, account reconciliations, and financial control activities.</li><li>
Ensure compliance with internal policies, procedures, and financial governance requirements.</li></ul>
Continuous Improvement<ul><li>
Drive enhancements in planning, forecasting, reporting, and financial analysis processes.</li><li>
Develop and maintain financial models, planning tools, and reporting solutions.</li><li>
Support automation, standardization, and process optimization initiatives across the finance function.</li><li>
Contribute to finance transformation projects and implementation of best practices.</li></ul>
Stakeholder Management<ul><li>
Partner with country leadership, functional heads, regional finance teams, and shared service teams.</li><li>
Facilitate alignment between business objectives and financial targets.</li><li>
Act as a trusted advisor by providing timely financial insights and recommendations. 
</li></ul> 
 
Qualifications 
Qualifications &amp; Experience<ul><li>
Professional qualification such as ACCA, CA or equivalent preferred.</li><li>
5&ndash;8 years of experience in Financial Planning &amp; Analysis, Commercial Finance, Business Finance, or Controlling.</li><li>
Strong experience in budgeting, forecasting, management reporting, and financial modeling.</li><li>
Experience working with senior stakeholders and cross-functional teams.</li></ul>
Skills &amp; Competencies<ul><li>
Strong financial planning and analytical skills.</li><li>
Advanced financial modeling and data analysis capabilities.</li><li>
Excellent business partnering and stakeholder management skills.</li><li>
Strong presentation and communication abilities.</li><li>
Ability to translate financial data into actionable business insights.</li><li>
High attention to detail and problem-solving capability.</li><li>
Proficiency in Excel, financial planning systems, and reporting tools</li></ul> 
Additional Information 
Why Join foodpanda Pakistan?<ul><li>
Our business is focused on growth which offers plenty of opportunities to take ownership, expand your skill set, and accelerate your career</li><li>
Collaborative, high-performing, and diverse team environment</li><li>
Flexible working arrangements, including Friday work-from-home</li><li>
Competitive rewards package, including fuel card, corporate and mobile allowances</li><li>
Comprehensive healthcare coverage, including OPD and IPD benefits</li><li>
Opportunities to learn, grow, and make a meaningful impact in a fast-paced business</li></ul></div>

Lead, Finance Insights

<div>Company Description 
Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Key Responsibilities<ul><li>
Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.</li><li>
Ensure menu quality index, price parity, vendor funded deals, and drive affordability</li><li>
Building new commercial relationships by renewing the existing contacts through offer</li><li>
renegotiating, preferred partnerships, and upselling to new profitability levers</li><li>
Own full performance of your portfolio, from sales performance, to in-store operations, to</li><li>
marketing and growth strategies, and providing every-day support</li><li>
Maintain a regular cadence of in-person meetings with all your partners in your assigned portfolio.</li><li>
Provide excellent and proactive reporting to partners on performance.</li><li>
Negotiate and acquire restaurants on different ads products to help boost their growth.</li><li>
Ensure daily, weekly, and month targets are on track and with your team lead to ensure constant portfolio growth.</li><li>
Maintain granular reporting on your portfolio&rsquo;s performance.</li><li>
Upselling new services to our existing restaurants such as logistics as a service, tPro, and various loyalty programs</li><li>
Automate and digitalize vendor experience by pushing for vendor portal adoption, self service and self booking through talabat vendor dashboard</li></ul>
What did we order?<ul><li>
Have a passion for sales</li><li>
3-4 years of experience, ideally in sales, account management, or related experience.</li><li>
You excel in a transactional deal cycle</li><li>
High level of ownership and dedication.</li><li>
You show creative sales tactics to engage with prospect</li></ul></div>

Account Manager - Alexandria

<div>Company Description 
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner. 
Job Description 
We are looking for Inside Sales Executives to join our Sales team and be part of our growth. If you&rsquo;re hungry for a new adventure, a multinational workplace is waiting for you. 
WHAT&rsquo;S ON YOUR PLATE?<ul><li>
Engage with restaurants and other food-related businesses inquiring about Talabat and drive meaningful conversations to get them to evaluate the full value of what we have to offer.</li><li>
Receive the leads from the lead generation team, engage with them, and convert the leads to sales.</li><li>
Maintain accurate records of all sales and prospecting activities to analyze the sales prospects.</li><li>
Provide future vendors with the best experience by supporting them with timely and accurate information about the onboarding process.</li><li>
Encourage clients/restaurants to upload menu pictures on Talabat.</li><li>
Maintain accurate records of all sales and prospecting activities including Sales calls, Closed sales, and follow-up activities until the restaurant goes live.</li><li>
Partner with the onboarding teams to smoothly bring newly signed partners online.</li><li>
Achieve and consistently exceed sales goals and contact SLAs.</li><li>
Act as an ambassador for Talabat's mission, brand, and product.</li></ul> 
Qualifications 
<ul><li>
University Graduates Only.</li><li>
Experience in sales or any related field is a must.</li><li>
Good to excellent command of the English language.</li><li>
Excellent negotiation and communication skills.</li><li>
Excellent selling skills are a must.</li></ul></div>

Executive Inside Sales

<div>Company Description 
When you think of food delivery in the MENA region, we&rsquo;d be pretty surprised if talabat didn&rsquo;t pop into your mind first! Since delivering our first order in Kuwait in 2004, we&rsquo;ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce. 
Job Description 
As talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMart
We&rsquo;re looking for a Assistant Store Supervisor to join the team and focus on growing our own Grocery Store &ldquo;tMart&rdquo;, which is the region&rsquo;s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!<ul><li> 
Responsible for the operations of the store during his shift, in terms of end to -end operation: managing staff , Ordering, Inbound receiving, stocking, Pick and pack orders</li><li>
Assists Store supervisor to manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, &hellip;)</li><li>
Assists Store supervisor for Ordering / Store replenishment: by Ensure proper stock in stores (No OOS or OVS) and help to assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment</li><li>
Inventory management: Support Store supervisor by Ensuring effective stock control function and practices. Support Implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting Store Stock take &amp; Cycle count based on the agreed schedule</li><li>
Inbound receiving: During his shift , to ensure Accurate receiving of orders as per policies &amp; SOP</li><li>
Outbound: During his shift , to ensure Efficient and accurate picking and packing of customer orders, as per SOP</li><li>
Support Store supervisor by monitoring fulfillment processes and recommend improvements to increase productivity and profits.</li></ul> 
Qualifications<ul><li> 
You have at least 3-5 years of experience in supermarket or restaurant</li><li>
You are someone energized by the unknown and look forward to learning each day on the job.</li><li>
Good communication skills, and always like to be hands-on with several tools.</li><li>
Additionally, you have robust interpersonal and intercultural skills.</li><li>
Language skills: Fluent English and Arabic would be highly advantageous.</li><li>
Help Store supervisor by Ensuring implementation of actions pertinent to store-related shrinkages</li><li>
Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally during his shift</li><li>
Discussing with the Store supervisor all issues/problems and propose solutions</li></ul></div>

Assistant Store Supervisor

Join Delivery Hero and explore 25   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.