Urwah Admin

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
We are looking for a Team Lead &ndash; Sales Admin to lead and develop the Sales Admin team, ensure accurate and efficient sales processes, and support seamless partner activation. This role oversees Admin Account Managers and collaborates with Sales, Onboarding, Restaurant Operations, and Inventory Management to maintain data accuracy and deliver an excellent partner experience.
WHAT&rsquo;S ON YOUR PLATE?<ul><li>
Lead and mentor the Sales Admin team, assign and monitor tasks, ensure timely delivery, and provide ongoing coaching to build a culture of accuracy, ownership, and customer focus.</li><li>
Oversee vendor and contract processes, including new contract creation, updates, extensions, terminations, annex preparation, and accurate bank detail management.</li><li>
Manage tablet and SIM operations, including collections, replacements, SIM requests, activations, and coordination with IMU for stock and issue resolution.</li><li>
Support partner activation by coordinating with Sales and related teams, managing switches and new setups, and ensuring fast, proactive handling of all partner admin requests.</li></ul><ul><li>
Ensure data accuracy, identify and improve process gaps, standardize Sales Admin operations across regions, and support centralized operational enhancements.</li><li>
Collaborate with Onboarding, Restaurant Operations, IMU, and Sales Operations leadership to ensure a smooth partner journey and support key projects, including reachability, missing branches, price disparity, ESR validation, NPS, churn validation, and DLD/DLP monitoring.</li></ul>
WHAT DID WE ORDER?<ul><li> 
Bachelor&rsquo;s degree in Business, Operations, or related field.</li><li>
3&ndash;5 years of experience in Sales Operations, Admin Operations, or similar functions.</li><li>
Previous experience in team leadership or supervising a small team is preferred.</li><li>
Strong organizational, analytical, and problem-solving skills.</li><li>
High attention to detail and commitment to accuracy.</li><li>
Proficiency in systems used for contracts, onboarding, or sales processes is a plus.</li></ul></div>

Team Lead Sales Admin

<div>Company Description 
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner. 
Job Description 
ROLE SUMMARY
Inspire and lead team leaders by example (role model) toward achieving self, teams, and organization's main goals; efficiency, effectiveness, and revenues through applying vigorous coaching practice and continuous improvement through process optimization. Ability to set and meet targets, Ability to deliver work with a high degree of accuracy and be attentive to details, and Ability to work with the team and motivate the team. 
WHAT&rsquo;S ON YOUR PLATE?<ul><li>
Support Team Leaders in day-to-day operations to secure complete orders and achieve team members' operations targets.</li><li>
Improve customer experiences and customer satisfaction by assisting team leaders with all required tools and skills for order inquiries, transactions, and complaints resolution.</li><li>
Conduct daily, weekly, and monthly coaching sessions for Team Leaders to identify improvement areas and chart action plan with rigorous follow-up.</li><li>
Review and analyze team leaders&rsquo; performance trends consistently and frequently.</li><li>
Communicate performance results and goals to Team Leaders.</li><li>
Provide feedback and training recommendations.</li><li>
Manage turnover to ensure enough agents are available to meet staffing</li><li>
Manage, review, and analyze service-level performance.</li><li>
Review productivity reports and take corrective action for any team deviation.</li><li>
Support day-to-day work processes in the contact center.</li><li>
Lease and coordinate with the operations support team to ensure a smooth and dynamic operations platform.</li><li>
Leading special projects within the call center to enhance and improve operations dynamics.</li><li>
Collaborate with internal stakeholders in order to provide support in managing offers and campaigns to ensure the timely completion of tasks.</li><li>
Attend daily, weekly, and monthly business review meetings</li><li>
Attend monthly business review meetings with shared services to align business goals.</li><li>
Review and analyze team performance reports and take corrective action.</li></ul> 
Qualifications 
WHAT DID WE ORDER?<ul><li>
3-5 years of full-time professional experience in the call center is a must.</li><li>
2 years of experience as a supervisor/ team leader is a must.</li><li>
Lean Six Sigma Yellow Belt certification is required.</li><li>
The capability of using Microsoft Office products.</li><li>
Advanced English (written and spoken)</li><li>
Project management knowledge.</li><li>
Time Management Skills.</li><li>
Analytical and Problem-Solving Skills.</li><li>
Communication Skills (Written and Verbal).</li><li>
Strong leadership skills</li><li>
Customer Service Skills, Organizing Skills.</li><li>
A Bachelor's degree is a must.</li><li>
Flexibility with rotational shifts.</li></ul></div>

Supervisor Operations

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description<ul><li> 
Responsible for the operations of the store end to -end operation: Staffing &amp; scheduling, Ordering, Inbound receiving, stocking, Pick orders, pack orders, expense control within set operational standards</li><li>
Coordinating and supervising store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, &hellip;)</li><li>
Ensure efficient utilization of pickers with multi tasking role in order to optimize UTRs</li><li>
Ordering / Store replenishment: Ensure proper stock in stores (No OOS or OVS) by assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment</li><li>
Inventory management: Ensuring effective stock control function and practices. Implementation of inventory process to ensure adequate stock levels and accurate inventory</li><li>
Inbound receiving: Accurate receiving of orders as per policies &amp; SOP</li><li>
Outbound: Efficient and accurate picking and packing of customer orders, as per SOP</li><li>
Constantly monitor fulfillment processes and recommend improvements to increase productivity and profits.</li><li>
To supervise assigned store, ensure profitability, provide good service and ensure development of employees</li><li>
Managing store personnel ensuring effective use of resources and meeting service level standards</li><li>
Monitoring, managing and controlling costs against the budget, maximizing cost effectiveness of stores operations</li><li>
Ensuring implementation of actions pertinent to store-related shrinkages</li><li>
Ensuring that equipment, infrastructure, etc. in stores are used properly and, at all times, maintained in good condition</li><li>
Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally</li><li>
Discussing with the Ops manager stores' issues/problems and propose solutions</li><li>
Supervise all the maintenance internal activities and / third party suppliers.</li><li>
Ensuring appropriate and safe use of material handling equipment</li></ul> 
Qualifications<ul><li> 
You have at least 5-7 years of experience in supermarket or warehouse</li><li>
You are someone energized by the unknown and look forward to learning each day on the job.</li><li>
Good communication skills, and always like to be hands-on with several tools.</li><li>
Additionally, you have robust interpersonal and intercultural skills.</li><li>
Language skills: Fluent English and Arabic would be highly advantageous.</li></ul></div>

Store Supervisor

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
We&rsquo;re looking for a passionate, creative and results-driven Sr. Specialist Marcom to support the marketing strategy and growth campaign development for Qatar. In this role, you will be responsible for planning &amp; developing marketing campaigns that drive customer acquisitions and improve customer retention. You will also be leading the execution and go-to-market of 360-degree campaigns as well as targeted CRM promotions.
What&rsquo;s on your plate?<ul><li>
Handles the execution of the 360 brand campaigns and ensures that all the required teams are fully aligned on all the deliverables to be done to meet deadlines.</li><li>
Responsible for polishing the brand image in its different angles through communication: Riders, Brand tone, brand offering and character... etc</li><li>
Facilitating &amp; ensuring proper execution of all the campaign requirements, while continuously monitoring the campaign performance &amp; exposure. Also, must take the necessary steps to ensure the campaign reaches the maximum exposure and performance while its running.</li><li>
Handles media planning of all 360 campaigns to ensure balanced exposure with high impact to achieve the campaign objective.</li><li>
Maintains constant taps on brand KPIs and sets the strategy/next steps to maintain them all on high scoring levels.</li><li>
Ensures timely post campaign performance reports are with the marketing manager, enclosed with proper readings, strategy and next steps.</li><li>
Ensure there&rsquo;s a good inventory of giveaways and branding material for vendors and marketing activations.</li><li>
Supporting with the planning of all CSR/PR related communication material.</li><li>
Supervise the brand responses on social media &amp; ensure all inquiries and complaints are attended to by the addressable teams in a timely manner.</li><li>
Sets up a brainstorming session to continuously share engaging content that reflects the brand image and character.</li><li>
Supervises the Social media coordinator and ensures that all his/her outputs match the quality standards when it comes to social media moderation, content creation and briefings.</li><li>
Is the secondary POC for Macro influencers and handles the major complaints and feedback that is received with the required teams.</li><li>
Weekly social media monitoring of the competitors&rsquo; &amp; the brand&rsquo;s performance.</li><li>
Planning all brand-related performance marketing campaigns and submitting briefs in a timely manner to ensure smooth operations.</li><li>
Handles the on-ground activations with all the hired suppliers to ensure everything is delivered as agreed with the marketing manager, handles the invitation management (prepares, delivers and secures RSVP), prepares event branding and set up, prepares and sets up the giveaways and supports the overall event agenda.</li><li>
Continuously keeps the taps on important local events to push on brand presence during the important ones.</li><li>
Takes charge of event branding and communication whenever an event is planned.</li><li>
Responsible for double-checking the price offers shared by the vendors to control cost and quality.</li><li>
Responsible for ensuring proper financial documentation of invoices, PQs and supporting reports received.</li></ul> 
Qualifications<ul><li> 
Minimum 5 years of experience in consumer marketing, e-commerce, online services, or related experience with a proven record of delivering work with measurable results.</li><li>
Strong project management and stakeholder management skills.</li><li>
Analytical mindset with strong attention to detail and swift execution</li><li>
Ownership Skills: a highly motivated and proactive individual. Willing to roll up their sleeves and go the extra mile to drive results.</li><li>
Experience in campaign management, preferably CRM / CVM in an e-commerce company.</li><li>
Ability to establish priorities and communicate expectations, working with others to push projects to completion.</li></ul></div>

Sr. Specialist Marcom

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
The Division Manager role will lead the category managers and oversee a major business unit. Role will be accountable for the financial performance of their division, lead a team of Category Managers, and be responsible for setting the strategic direction across assortment, pricing, promotions, and supplier relationships. The role requires leadership of large teams, strategic thinking, and strong cross-functional influence. 

 
What&rsquo;s On Your Plate?<ul><li>
Lead and manage a team of Category Managers across one commercial division (Food &amp; FMCG, Non-Food, or Fresh Food).</li><li>
Own the P&amp;L performance of the division, managing a business portfolio exceeding &euro;100M annually.</li><li>
Set the strategic direction for assortment, pricing, and promotional plans to align with company goals and customer experience standards.</li><li>
Build and maintain strategic-level relationships with key suppliers and industry partners to position tMart as a preferred commercial partner.</li><li>
Develop and upskill the category management team, ensuring consistency in execution and alignment with commercial best practices.</li><li>
Oversee implementation of core commercial levers and ensure alignment with company policies, value proposition, and customer experience.</li><li>
Monitor market trends, supplier investments, and customer behavior to identify and capture business opportunities.</li><li>
Represent the division in cross-functional leadership forums and collaborate with Supply Chain, Marketing, and Operations teams to drive execution.</li><li>
Act as a role model and champion for commercial excellence within the organization.</li><li>
Safeguard customer experience while maximizing supplier contributions and commercial returns.</li></ul> 

Qualifications 
What Did We Order?<ul><li>
10+ years of experience in commercial functions within retail, e-commerce, or FMCG sectors.</li><li>
Proven track record in managing P&amp;L and driving commercial performance at scale.</li><li>
Strong leadership experience managing category teams or commercial departments.</li><li>
Excellent understanding of pricing, assortment, and promotion strategies.</li><li>
Experience in strategic supplier management and senior-level negotiations.</li><li>
Financial and business acumen to translate data into actionable plans.</li><li>
Strong communication, people development, and stakeholder management skills.</li></ul></div>

Sr. Manager Commercial

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
We are looking for an enthusiastic and motivated project management professional with strong analytical skills to support performance projects,. This role will report to the Project Manager - Sales and will assist in shaping, evaluating, and reporting on the company's strategic projects, which drive growth and enhance partner retention. This role will interface with cross-functional and local teams to ensure the successful execution of projects through data-driven decision-making, improving profitability, streamlining operations, and enhancing partner experiences.
What&rsquo;s On Your Plate?<ul><li>
Assist in developing project scope, timelines, and objectives, involving all relevant stakeholders to ensure feasibility and collaboration.</li><li>
Support the coordination of internal resources for the successful execution of project deliverables.</li><li>
Help communicate project timelines and expectations to stakeholders effectively.</li><li>
Engage in strong communication across functions and assist in developing and applying project management standards, tools, and systematic processes.</li><li>
Report on project progress, build tools to support the reporting, and update local stakeholders on outcomes, challenges, and opportunities.</li></ul>
Project Focus:<ul><li>
Analyze Business Growth: Focus on evaluating the growth of our business, with particular attention to Sales team performance and restaurant inventory.</li><li>
Forecasting and Collaboration: Work closely with other functions to develop accurate forecasts for vendor acquisition, churn, retention, and overall performance.</li><li>
Market and Vendor Analysis: Conduct in-depth analysis of market trends, competitive landscapes, and vendor insights to uncover growth opportunities and create strategies to expand our inventory.</li><li>
Data-Driven Insights: Utilize data analytics and customer insights to understand vendor behavior, identify gaps, and develop targeted tactics to improve retention rates and reduce churn.</li><li>
Performance Monitoring: Continuously monitor KPIs and metrics to track the effectiveness of initiatives, ensuring we maximize the impact on inventory growth and identify areas for further improvement.</li><li>
Churn Vendors Reactivations : Reactivating churned vendors to contribute to the growth of our inventory</li></ul>
What Did We Order?<ul><li>
Bachelor&rsquo;s Degree from a reputed institution in a related field.</li><li>
1-3 years of professional experience within the food delivery, e-commerce, or management consulting industries (Experience in subscription-focused business is a plus).</li><li>
Familiarity with data tools: SQL, Looker, etc.is a plus</li><li>
Strong analytical and communication skills (both verbal and written).</li><li>
Experience with PowerPoint and Excel and/or Google Slides/Sheets.</li><li>
Proven problem-solving skills, including structuring problems, performing detailed analysis, and translating data into actionable insights.</li><li>
Some experience in stakeholder management, relationship management, or similar roles within the food tech industry or related sectors.</li><li>
Experience working with cross-functional teams is a plus.</li></ul></div>

Specialist Sales Projects - Alexandria

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description<div> 
What&rsquo;s on your plate? 
<ul><li>Performance management on NCR for sales team through weekly reporting and visibility to all the sales team on target vs achievement.</li><li>Develop product trade marketing strategies (pricing, sales pitch, discounts, channel plan etc.)</li><li>Work cross-functionally to lead strategic projects around long term product and partner strategy around revenue initiatives that span all Talabat entities.</li><li>Work cross-functionally with product, sales, finance, legal, and to maintain and launch new products, Marketing the business analytics expertise to proactively identify and realize opportunities to increase revenue and performance among our partners.</li><li>Extend sponsored ads expertise and best practices to the sales teams across the region to positively impact all new advertisers to the platform Serve as the 'voice of the customer', developing insights internally and externally, conducting assessments of market trends &amp; developing business cases that guide development prioritization.</li><li>Weekly product training schedule for NCR for all AMs/TLs.</li><li>Responsible for optimizing our NCR performance by influencing the bonus KPIs Dashboard reporting of country-level of NCR Advanced MS Office skills, google slides, google sheet NCR championship for across sales team creating competition in the NCR product training: 30%.</li></ul>
 
What did we order? 

 
<ul><li>Bachelor&rsquo;s degree in business administration, marketing management Minimum 2-3 years experience in sales, advertisement revenue products in a retail organization.</li><li>Strong analytical mindset, using data to substantiate business cases and strategic conclusions.</li><li>Ability to work in a self-directed, fast-paced &amp; results-oriented work environment.</li><li>Exhibit a strong track record of on-time project delivery for large, cross-functional projects, preferably in mobile platforms or E-commerce domains.</li><li>Demonstrate excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.</li><li>Show a capability to create a strong business and technical vision and drive a team towards that vision.</li><li>Demonstrate strong execution abilities by identifying, evaluating, tracking and mitigating issues and risks.</li><li>Drive effective teamwork, communication, collaboration and commitment across multiple groups with competing priorities</li></ul></div></div>

Specialist NCR

Join Delivery Hero and explore 42   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.