Urwah Admin

Delivery Hero

<div>Company Description 
foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
The pandas have embarked on an inspiring journey to serve &ldquo;Meal for Every Table.&rdquo; This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Panda marts, and Passionate Home chefs, all united by the dream of delivering joy through delicious food &amp; more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table.
Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as &ldquo;Senior Executive, Virtual Account Management&rdquo; and play your part in the Commercial Domain.
Responsibilities:<ul><li>
Managing a portfolio of 400+ vendors.</li><li>
Achieving targets for Vendor Operating Hour, Vendor Fail Rate, Offline Hours.</li><li>
Acquisition/Selling: Reaching/calling out to vendors to sell growth products/tools on foodpanda platform. Achieving weekly and monthly targets.</li><li>
Building and maintaining a portfolio of vendors to generate revenue.</li><li>
Account Management/After sales service: Take end to end and complete ownership, be the main point of contact for the assigned accounts and manage their requests and issues. Ensuring 100% vendor satisfaction.</li><li>
Relationship Management: Create long-term relationships with accounts, maximize their return on investment, engagement, and satisfaction.</li><li>
Analysis: Make data-driven decisions to understand the performance of assigned vendors to ensure highest return on investment and better retention.</li><li>
Partner with internal teams: Collaborate closely with, finance, deals, partner care and sales to ensure smooth vendor experience and troubleshooting.</li></ul> 

Qualifications 
<ul><li>
Bachelor's Degree in Business Administration or relevant.</li><li>
Has an acute sense of responsibility and can take full ownership of the function.</li><li>
Must be a hustler, willing to go above and beyond to achieve targets &amp; extend support to the peers.</li><li>
Must exhibit a process-oriented and data-driven approach.</li><li>
Ability to act and behave like a mentor for the team. Showcase compassion, will &amp; humility.</li><li>
You have at least 1 - 2 years&rsquo; experience of managing clients.</li><li>
Strong communication &amp; negotiation skills.</li><li>
Sales experience in, Account management or Sales in FMCG, B2B, E-commerce.</li><li>
Experience with Microsoft Office, especially Excel, or Google equivalents</li></ul> 

Additional Information 
A Little About Us:
We are fast, like mind boggling fast! So if you're someone who loves ever changing goals and loves optimization, you're the right fit for us! 
We love people who can develop things from scratch, own them and then work on improving them.
We love what we do, and we don't rest until we've achieved our targets. So if you're also someone who is driven until the dream is achieved, come join us!</div>

Virtual Account Management (Sales)

<div>Company Description 
WHO ARE WE?
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner. 
ROLE SUMMARY
This role primarily involves managing a team of Photo Editors, Graphic Designers, and the Uploading team to ensure the production of high-quality visual content. The position requires balancing artistic creativity with operational efficiency, driving team performance, and maintaining high standards for visual outputs. Crucially, this role is pivotal in aligning processes, meeting Service Level Agreements (SLAs), and collaborating with various teams to optimize visual content production and management. 
Job Description 
What's on you're plate?
Team Leadership and Creative Direction<ul><li>
Lead and manage the graphics team, providing guidance, feedback, and support to ensure the timely delivery of projects.</li><li>
Direct the production and layout of artwork.</li><li>
Apply artistic creativity within a corporate environment, ensuring visually appealing and consistent content for the menu items and NCR banner designs.</li><li>
Develop team members' performance and technicalities, assuring the team is highly updated with all the newest technical techniques.</li><li>
Collaborate on projects with colleagues, delegate tasks, and check projects for quality and consistency.</li><li>
Work closely with the regional photography team to store and categorize in-house digital assets.</li><li>
Assign tasks to team members, schedule shifts, and ensure team attendance aligns with plans.</li></ul>
Operational and Statistical Management<ul><li>
Ensure SLA achievement aligns with the business plan, maintaining stability and high quality in team output.</li><li>
Monitor and drive team performance, preparing final KPIs and discussing monthly performance.</li><li>
Create and align processes with other teams for mutual Standard Operating Procedures (SOPs).</li><li>
Conduct coaching sessions as needed, supporting team members with operational and technical advice.</li><li>
Work with the teams' function when it's needed for creating designs and videos.</li></ul>
Daily and Monthly Operations<ul><li>
Assure the stability of all team queues on an hourly basis.</li><li>
Assign received projects to team members and monitor the quality of outputs.</li><li>
Conduct live monitoring for quality assurance and daily adherence in alignment with the RTM team.</li><li>
Prioritize tasks based on the situation and provide operational/technical advice.</li><li>
Prepare final KPIs for the team and discuss monthly performance through Connects.</li><li>
Review and modify team targets as needed.</li><li>
Schedule shifts for the two teams, ensuring coverage and efficiency.</li></ul> 
Qualifications<ul><li> 
WHAT DID WE ORDER?</li></ul> 
Experience with Adobe Creative Suite.
Leadership skills and experience managing a team.
Strict attention to detail and prioritization capabilities.
Strong collaboration and problem-solving skills.</div>

Team Lead Visual Content

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
What's On Our Plate?<ul><li>
Managing day-to-day operations.</li><li>
Manage rider related escalations and resolutions.</li><li>
Monitor and improve Rider Performance and Compliance.</li><li>
Lead Rider Recruitment for the allocated zones.</li><li>
Manage rider roster with proper allocation of shifts/breaks/off-days etc</li><li>
Groom rider quality (behaviour, appearance, professionalism, presentational etc).</li><li>
Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance.</li><li>
Setting up a performance improvement plan to improve performance of low performing riders.</li><li>
Reduce rider complaints originating from customers and/or vendors.</li><li>
Monitor riders performance on individual level and responsible for coaching/warning riders.</li></ul> 
Qualifications 
What Did We Order<ul><li>
2&ndash;3 years of experience in Logistics, Customer Support, or Operations.</li><li>
Bachelor&rsquo;s degree in Logistics, Business Administration, or a related field.</li><li>
Proficiency in Google Suite and strong data entry, retrieval, and analysis skills.</li><li>
Fluent in both languages Arabic and English. Urdu is a plus.</li><li>
Strong interpersonal and communication skills with the ability to collaborate effectively.</li><li>
Analytical thinker with problem-solving skills and a results-driven mindset.</li><li>
Ability to multitask and perform well in a fast-paced environment.</li></ul></div>

Team Lead Rider On Ground Ops

<div>Company Description 
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
Here at talabat, we are building a high-performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi-great place to work award winner. 
Job Description 
Role Summary
We&rsquo;re looking for a Sr. Specialist Retail Media Partnership to join the team and focus on growing our own Grocery Store &ldquo;tMart&rdquo;, which is the region&rsquo;s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq! 
What&rsquo;s On Your Plate?<ul><li>
Own talabat mart country trade campaign strategy and calendar in alignment with country commercial lead. 
</li><li>Drive sales of NMR solutions to suppliers and achieve sales targets.</li><li>
Plan, project manage and measure all talabat mart campaigns.</li><li>
Work closely with Category and Grocery Marketing on opportunities to grow sales and surface assortments and promotions.</li><li>
Support in management of creative production for trade-driving campaigns</li><li>
Set up media assets in app inc. campaign landing pages, banners, boosted SKUs</li><li>
Plan and execute tailored and targeted campaigns to drive growth</li><li>
Coordinate between commercial teams and marketing teams to align on featured promotions and products.</li><li>
Proactively recommend and support in the development and implementation of new strategies to boost volume growth, while keeping margins on target</li><li>
Analyze all on-going campaigns, including daily tracking of performance and budget management</li><li>
Execute all aspects of the life-cycle management process.</li><li>
Conduct and implement a competitive intelligence and market insights review process</li><li>
Analyze data sets to identify consumer and market trends, and suggest high impact growth strategies</li><li>
Work with the Marketing team to develop content to drive brand awareness, sessions, new customer acquisition and orders</li><li>
Work with CRM and Performance teams to identify and track campaign success in delivering business objectives, analyze relevant data streams to lead improvements</li></ul> 
Qualifications 
What Did We Order?<ul><li>
At least 3 years of experience in campaign management/ marketing/ category management within E-commerce/ FMCG/ Grocery retailers</li><li>
Good Communication and interpersonal skills</li><li>
Proficiency in MS Excel</li></ul><ul><li>
Proficiency in English Language, Arabic preferred</li><li>
Strong analytical skills, experience with data visualization software is a plus (Looker, Tableau)</li></ul> 
Additional Information 
As part of the talabat team:<ul><li>
You will also experience exciting opportunities for professional and personal growth and recognition.</li><li>
Monthly talabat credit to spend in the app, however you want.</li><li>
Parental leave.</li><li>
Working with the team, building the fastest-growing, largest and most valuable network of online food ordering services.</li><li>
Our colleagues at talabat come from every corner of the globe, working in diverse, cross-cultural teams.</li><li>
Sponsored healthcare and gym membership.</li></ul></div>

Sr. Specialist Retail Media Partnerships

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Role Summary
The Senior Payroll Specialist is responsible for ensuring accurate and compliant payroll processing across assigned countries. This role involves auditing employee records, maintaining payroll data integrity, ensuring adherence to Labor, tax, and social security laws, and supporting continuous improvement in payroll processes and reporting. 
What&rsquo;s On Your Plate?<ul><li>
Employee Data Audit: Review and verify all newly onboarded and status-changed employees in the payroll system to ensure data accuracy and completeness.</li><li>
Master Data Integrity: Audit and maintain employee master data to ensure accuracy in payroll details, personal information, bank accounts, and finance dimensions.</li><li>
Compliance Management: Ensure payroll processing aligns with applicable Labor Law, Tax, and Social Security regulations, as well as company policies for each operating country. Implement any regulatory or policy changes in coordination with technical, functional, People Operations, and Legal teams.</li><li>
Leave Administration: Review and post leave transactions accurately in the payroll system in coordination with HR.</li><li>
End of Service (EOS): Maintain and update end-of-service records in accordance with company policy and legal requirements.</li><li>
Payroll Processing: Review and validate all payroll transactions (including off-cycle and regular runs) processed by the team for accuracy and compliance.</li><li>
Payments Management: Process off-cycle payroll payments through banking channels in line with agreed service level agreements (SLAs).</li><li>
Payroll Review: Audit payroll sheets and reports to ensure efficiency, accuracy, and compliance.</li><li>
Bank Uploads: Upload finalized payroll files to the bank platform for payment release following necessary approvals.</li><li>
General Ledger Reconciliation: Reconcile payroll provision accounts monthly, identify variances, and make necessary adjustments.</li><li>
Posting and Reporting: Post monthly payroll and leave provision entries in the payroll module.</li><li>
MIS &amp; Analytics: Prepare and deliver monthly payroll reports, headcount movement analyses, and other required management information (MIS).</li><li>
System Proficiency: Experienced on Microsoft Dynamics for payroll processing, reporting, and reconciliation activities, ensuring data accuracy and system compliance.</li><li>
Audit Readiness: Support internal and external payroll audits by ensuring complete documentation, process transparency, and timely response to audit queries.</li><li>
Process Improvement: Identify opportunities for payroll process enhancements and report recommendations to the supervisor for implementation.</li></ul> 
Qualifications 
What Did We Order?<ul><li>
Bachelor&rsquo;s degree in accounting, Finance, Business Administration, or a related field.</li><li>
Minimum 5 years of payroll experience, preferably within a multinational or regional organization.</li><li>
Strong understanding of labor law, tax, and social insurance regulations in Egypt and/or MENA countries.</li><li>
Working knowledge of ERP and payroll systems (Microsoft Dynamics and Workday).</li><li>
Proficient in Microsoft Excel and payroll reporting tools.</li><li>
Excellent analytical, communication, and organizational skills.</li><li>
High level of accuracy, confidentiality, and attention to detail.</li></ul></div>

Sr. Specialist Payroll

<div>Company Description 
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
Here at talabat, we are building a high-performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi-great place to work award winner. 
Job Description 
As part of the Commercial team and reporting to the Retail Media Lead, this role is responsible for planning and orchestrating QC campaigns across Partnerships, Commercial, Ad Operations, and Marketing stakeholders. 
The objective is to deliver impactful QC campaigns including seasonal events, product launches (new in-app media assets), regional campaigns, and other initiatives that drive sales and customer growth. 
What's On Your Plate?<ul><li>
Support end-to-end campaign planning and day-to-day coordination across Partnerships, AdOps, and Marketing teams.</li><li>
Maintain and update campaign trackers, ensuring timely collection of inputs from all stakeholders.</li><li>
Assist in preparing campaign briefs, documentation, and performance reports.</li><li>
Facilitate smooth information flow across teams, proactively flagging risks or delays.</li><li>
Collaborate with Regional teams to provide execution updates.</li><li>
Ensure adoption of new in-app product assets and leverage them for campaign visibility.</li><li>
Incorporate inputs from Commercial and Partnerships teams when building partner and seasonal campaigns.</li><li>
Partner with Marketing teams to include campaigns in their communication plans.</li><li>
Ensure campaigns are well executed and build campaign reports for the partnerships and commercial teams.</li></ul> 

Qualifications 
What Did We Order?<ul><li>
BSc degree in Marketing or relevant field related to retail, FMCG, Product and Tech</li><li>
2-4 years of experience</li><li>
E-commerce experience</li><li>
Experience working effectively with cross functional teams at all levels of management.</li><li>
Proven track record in delivering in a complex and fast paced environment</li><li>
Ability to manage multiple projects while maintaining a high level of attention to detail.</li><li>
Ability to build strong relationships and influence cross functionally.</li><li>
Advanced Excel skills, experience with analyzing datasets and delivering actionable insight (experience with Looker, Tableau is a plus).</li><li>
Great deal of understanding the content/e-merchandising and customer funnel</li></ul> 

Additional Information 
As part of the talabat team:<ul><li>
You will also experience exciting opportunities for professional and personal growth and recognition.</li><li>
Monthly talabat credit to spend in the app, however you want.</li><li>
Parental leave.</li><li>
Working with the team, building the fastest-growing, largest and most valuable network of online food ordering services.</li><li>
Our colleagues at talabat come from every corner of the globe, working in diverse, cross-cultural teams.</li><li>
Sponsored healthcare and gym membership.</li></ul></div>

Specialist Retail Media Campaigns

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Role Summary
We&rsquo;re looking for a passionate, creative and results-driven Marketing Specialist to support the marketing strategy and growth campaigns development for Oman. In this role, you will be responsible for planning &amp; developing marketing Quick commerce campaigns that drive customer acquisitions and improve customer retention. You will also be leading the execution and go-to-market of 360 degree campaigns as well as targeted CRM promotions. 
What&rsquo;s On Your Plate?<ul><li>
Work closely with the Growth Marketing Manager, Verticals Marketing, and Regional teams to develop marketing campaigns that deliver on Oman quick commerce growth targets.</li><li>
Support on the development and lead on the execution of 360 degree integrated and CRM campaigns to drive performance objectives (acquisitions/orders) as well as brand objectives (awareness, preference, affinity).</li><li>
Make data driven decisions to choose the right channel mix strategy and target audience to achieve the campaign objectives.</li><li>
Ensure proper campaign go-to-market and act as the &lsquo;project manager&rsquo; and owner of new campaigns by making sure all marketing channels switch on in coordination and all functional teams deliver their parts on time.</li><li>
Track campaign results and report daily performance &amp; spend to control budget and enhance country performance</li><li>
Analyze &amp; demonstrate the effectiveness, incrementality &amp; ROI of different campaigns and tactics, to recommend future improvements and actions.</li><li>
Understand customer behavior through analysis to develop actionable insights.</li></ul> 
Qualifications 
 What did we order?<ul><li>
2+ years of experience in consumer marketing, e-commerce, online services, or related experience with a proven record of delivering work with measurable results.</li><li>
Strong project management, stakeholder management skills.</li><li>
Analytical mindset with strong attention to detail</li><li>
Ownership Skills: a highly motivated and proactive individual. Willing to roll up their sleeves and go the extra mile to drive results.</li><li>
Experience in campaign management.</li><li>
Ability to establish priorities and communicate expectations, working with others to push projects to completion.</li></ul></div>

Specialist Marketing - Growth

Join Delivery Hero and explore 34   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.