Urwah Admin

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Role Summary: 
We are looking for a Team Lead Account Manager to join our team and be part of our growth. The purpose of this role is to develop the business by leading the team of account managers in building and maintaining long-term relationships with our partners 
 
What&rsquo;s On Your Plate?<ul><li>
Conduct business reviews with accounts and identify business opportunities and business relationships that result in the achievement of increased revenue, profitability, and market share</li><li>
Maintain a continuous business relationship with partners</li><li>
Provide excellent service and support to build strong relationships and resolve operational issues between partners and the company</li></ul> 
Lead the team of Account Managers to:<ul><li>
Ensure that the menus of the clients are up to date at all times</li><li>
Optimize the partner's content (MOA, delivery time)</li><li>
Commission rate renegotiation: -Building new commercial relationships by renewing the existing contacts by renegotiating the offer</li><li>
Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at the client, banners, and newsletters</li><li>
Transmission method optimization: Convincing partners to implement the track order feature and changing the transmission method to WLA</li><li>
Convince partners for promotions and offers</li><li>
Encourage partners to subscribe to the online payment gateway</li><li>
Coordinate with the partners, if active on the Talabat application, check and resolve the issues, such as &ndash;shutdown or stopped delivery</li><li>
Maintain accurate records of all sales and prospecting activities including:</li></ul><ul><li>
Closed sales</li><li>
Follow-up activities</li><li>
Sales expense report</li><li>
Increased sales report after placing promotions, vouchers, and coupons</li><li>
Partner analysis sheet</li><li>
Account management report 
 
What did we offer?</li><li>
Bachelor's degree in Business Administration or any related field.</li><li>
Must have 4-5 years of experience in sales with at least a year in team leading.</li><li>
Experience with building and leading commercial teams.</li><li>
Excellent analytical skills with the ability to collect, track, and analyze large amounts of data.</li><li>
Adaptability and strong problem-solving skills.</li><li>
Commitment to coach and not just manage with a shared goal of building high-performance teams.</li><li>
Comfortable working in a challenging environment.</li></ul></div>

Team Lead Account Management (Upper Egypt)

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Who are we?
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform. 
Role Summary
Responsible for leading and managing the acquisition team. Review potential acquisitions to ensure they are a good fit for the company
What&rsquo;s On Your Plate?<ul><li>
Negotiate contract terms with the partners such as the commission</li><li>
Generate client acquisition plan</li><li>
Monitor the performance of the team in terms of vendor partner acquisition</li><li>
Tracking sales target of the team</li><li>
Acquiring key accounts (international brands) and handling level commission rate</li><li>
Ensure achieving the monthly acquisition target</li><li>
Analyze the competition - strategies, partners, promotions, and performance with reports from the sales force and personal research</li><li>
Maintain accurate records of acquisition</li><li>
Manage the team to ensure that work is properly allocated and completed in a timely and accurate manner</li><li>
Monitor, guide, and manage the team for optimum performance.</li><li>
Collaborate with the team to accomplish all daily tasks on time with a high level of quality</li><li>
Handle communication with the team, live meetings, email correspondence, reporting, etc.</li><li>
Assign and monitor the tasks to complete appropriate work assignments</li><li>
Produce metrics that provide visibility on the progress of work assignments and team performance</li><li>
Management for reporting and support</li><li>
Collaborate with the Marketing, Product development, Call Centre, and Finance team to ensure an effective sales cycle and resolve key issues escalated.</li><li>
Create operational dashboards to show sales insights and performance.</li></ul> 
What Did We Order?<ul><li>
Bachelor&rsquo;s Degree in Business Administration or any other related field</li><li>
Minimum of 3 years of experience within Sales with operational background.</li><li>
Leadership Skills</li><li>
Negotiation Skills</li><li>
Problem Solving Skills</li><li>
Decision Making Skills</li><li>
Planning and Organizing Skills</li><li>
Ability to meet deadlines and be flexible in working</li><li>
Fluent in both languages Arabic and English</li><li>
Communication skills (Written and Verbal)</li><li>
Excel Skills</li></ul></div>

Team Lead Acquisition

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Role Summary
The Senior Payroll Specialist is responsible for ensuring accurate and compliant payroll processing across assigned countries. This role involves auditing employee records, maintaining payroll data integrity, ensuring adherence to Labor, tax, and social security laws, and supporting continuous improvement in payroll processes and reporting. 
What&rsquo;s On Your Plate?<ul><li>
Employee Data Audit: Review and verify all newly onboarded and status-changed employees in the payroll system to ensure data accuracy and completeness.</li><li>
Master Data Integrity: Audit and maintain employee master data to ensure accuracy in payroll details, personal information, bank accounts, and finance dimensions.</li><li>
Compliance Management: Ensure payroll processing aligns with applicable Labor Law, Tax, and Social Security regulations, as well as company policies for each operating country. Implement any regulatory or policy changes in coordination with technical, functional, People Operations, and Legal teams.</li><li>
Leave Administration: Review and post leave transactions accurately in the payroll system in coordination with HR.</li><li>
End of Service (EOS): Maintain and update end-of-service records in accordance with company policy and legal requirements.</li><li>
Payroll Processing: Review and validate all payroll transactions (including off-cycle and regular runs) processed by the team for accuracy and compliance.</li><li>
Payments Management: Process off-cycle payroll payments through banking channels in line with agreed service level agreements (SLAs).</li><li>
Payroll Review: Audit payroll sheets and reports to ensure efficiency, accuracy, and compliance.</li><li>
Bank Uploads: Upload finalized payroll files to the bank platform for payment release following necessary approvals.</li><li>
General Ledger Reconciliation: Reconcile payroll provision accounts monthly, identify variances, and make necessary adjustments.</li><li>
Posting and Reporting: Post monthly payroll and leave provision entries in the payroll module.</li><li>
MIS &amp; Analytics: Prepare and deliver monthly payroll reports, headcount movement analyses, and other required management information (MIS).</li><li>
System Proficiency: Experienced on Microsoft Dynamics for payroll processing, reporting, and reconciliation activities, ensuring data accuracy and system compliance.</li><li>
Audit Readiness: Support internal and external payroll audits by ensuring complete documentation, process transparency, and timely response to audit queries.</li><li>
Process Improvement: Identify opportunities for payroll process enhancements and report recommendations to the supervisor for implementation.</li></ul> 
Qualifications 
What Did We Order?<ul><li>
Bachelor&rsquo;s degree in accounting, Finance, Business Administration, or a related field.</li><li>
Minimum 5 years of payroll experience, preferably within a multinational or regional organization.</li><li>
Strong understanding of labor law, tax, and social insurance regulations in Egypt and/or MENA countries.</li><li>
Working knowledge of ERP and payroll systems (Microsoft Dynamics and Workday).</li><li>
Proficient in Microsoft Excel and payroll reporting tools.</li><li>
Excellent analytical, communication, and organizational skills.</li><li>
High level of accuracy, confidentiality, and attention to detail.</li></ul></div>

Sr. Specialist Payroll

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
As the Senior Analyst &ndash; Fraud Operations, you&rsquo;ll play a key role in safeguarding the company&rsquo;s ecosystem from fraud. You&rsquo;ll monitor fraud KPIs, identify emerging risks, and use data-driven insights to continuously strengthen our fraud prevention systems. Working cross-functionally with Data, Product, Operations, and Finance, you&rsquo;ll drive scalable solutions that protect our customers and ensure a seamless transaction experience. If you are passionate about customer-centric innovation, fraud prevention, and continuous improvement, this role is for you. 
 
 
WHAT&rsquo;S ON YOUR PLATE? 
Fraud Monitoring &amp; Analysis:<ul><li>
Monitor key fraud KPIs daily and identify anomalies through data analysis.</li><li>
Identify and investigate trends and conduct root-cause analysis.</li><li>
Develop a deep understanding of fraud processes, tools, and behaviors across platforms.</li></ul>
Fraud Prevention &amp; System Optimization:<ul><li>
Translate insights into system improvements by applying changes to automated fraud detection rules.</li><li>
Recommend and implement scalable processes that adapt to evolving transaction and fraud patterns.</li><li>
Support the launch of new products and payment methods by providing risk assessments and fraud prevention inputs.</li></ul>
Governance, KPIs &amp; Performance Management:<ul><li>
Own fraud-related KPIs &mdash; define targets, track progress, and ensure goals are met.</li><li>
Define and improve fraud metrics, procedures, and workflows to align with industry best practices.</li><li>
Prepare regular reports and insights to inform leadership decisions on fraud trends and mitigation strategies.</li></ul>
Cross-functional Collaboration &amp; Stakeholder Management:<ul><li>
Act as the subject-matter expert for fraud-related topics across internal teams (Finance, Legal, Product, Marketing, Operations).</li><li>
Communicate technical requirements clearly to Product Managers and collaborate on feature enhancements.</li><li>
Engage with external partners (acquirers, anti-fraud providers) to benchmark, test, and evolve fraud prevention approaches.</li></ul> 
WHAT DID WE ORDER?
Qualifications &amp; Experience:<ul><li>
4-5 years experience in fraud prevention or fraud operations within high-transaction environments (e-commerce, fintech, or similar).</li><li>
Strong analytical skills; ability to process and interpret data from multiple sources and convert insights into actions.</li><li>
Proficiency in SQL or BigQuery required; familiarity with Python or scripting languages is a plus.</li><li>
Demonstrated success in managing KPIs and achieving OKRs.</li><li>
Strong communication and stakeholder management skills with the ability to collaborate globally.</li><li>
Bachelor&rsquo;s degree in Economics, Statistics, Mathematics, Industrial Engineering, or a related field (advanced degree preferred).</li><li>
Ability to thrive in a fast-paced, complex environment, balancing multiple priorities effectively.</li></ul></div>

Sr. Specialist Fraud

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
https://docs.google.com/document/d/1aMc2K-suqylGOQpVNgc_OHNLcvjLG4hlpWUkC7wjsXI/edit?tab=t.0 
 
 
As a Sr. CX Performance Specialist, you will be critical in shaping and optimizing customer policies through deep data analysis and behavioral insights. You will support the CX Operations and Compensation Policy teams by analyzing customer behavior patterns, identifying misuse trends, and evaluating the business impact of compensation-related initiatives. 
 
This role is highly analytical and requires strong skills in Excel and Looker and a data-driven mindset to translate findings into actionable recommendations. You will collaborate closely with cross-functional teams &mdash; including Policy, Product, Data Science, and Finance &mdash; to ensure our compensation strategies are efficient, fair, and aligned with broader CX and business goals. If you are passionate about improving customer experience while balancing cost efficiency and policy integrity, this is an exciting opportunity to make a measurable impact in a dynamic environment. 
 
 
WHAT&rsquo;S ON YOUR PLATE?
Compensation Analysis &amp; Insights<ul><li>
Provide quantitative insights to support CX Operations and Policy teams, helping drive deep-dive analysis on customer behavior across regions and segments.</li><li>
Monitor trends in usage, redemption, misuse, and eligibility to recommend policy refinements.</li><li>
Identify anomalies or patterns of abuse in compensation and refund behaviors.</li><li>
Support A/B testing and experimental design to assess the impact of policy or process changes.</li><li>
Quantify the impact of compensation initiatives on customer retention, order frequency, and cost.</li></ul>
CX &amp; Compensation Performance Monitoring<ul><li>
Track and report on CX and compensation-related KPIs in weekly/monthly business reviews.</li><li>
Build and maintain dashboards that provide real-time visibility into compensation performance and customer behavior.</li><li>
Ensure transparency of key metrics across regions, highlighting risks, improvements, and actions.</li><li>
Partner with markets and product teams to improve data accuracy and tracking mechanisms.</li></ul>
Strategic Compensation Projects &amp; Policy Support<ul><li>
Support the design and implementation of compensation-related initiatives, including business cases for new compensation/ CX interventions or policy updates.</li><li>
Collaborate with Policy, Fraud, and Product teams to evaluate and mitigate misuse or inefficiencies in the current setup.</li><li>
Drive quantitative recommendations that balance customer satisfaction with business efficiency.</li></ul> 
WHAT DID WE ORDER?
Qualifications &amp; Experience:<ul><li>
Bachelor&rsquo;s or Master&rsquo;s in Business, Data Analytics, Economics, Statistics, or a related field.</li><li>
~5 years of experience in data analytics, business intelligence, or performance management &mdash; preferably in e-commerce, CX, or compensation-related roles.</li><li>
Strong proficiency in Excel; ability to manage and analyze large datasets. 
Experience with SQL and BI tools (e.g., Looker, Tableau) is highly preferred. 
Prior experience working with CX or financial performance metrics (retention, frequency, refund behavior, etc.) is a plus.</li></ul>
Skills &amp; Competencies:<ul><li>
Strong analytical and critical thinking skills; comfortable navigating ambiguity and turning data into clear insights.</li><li>
High attention to detail; ability to detect subtle behavioral trends and anomalies.</li><li>
Excellent communication skills; able to present complex findings clearly to non-technical stakeholders.</li><li>
Proactive, self-driven, and capable of working across teams to drive cross-functional alignment.</li><li>
Strong organizational and time management abilities in a fast-paced, deadline-driven environment.</li></ul></div>

Sr. Specialist Customer Experience Operations

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
This role will work closely with the regional and local Quick Commerce teams to improve the order flow and 
handover between Quick Commerce vendors and riders and ensure a seamless, best-in-class customer 
experience.
What&rsquo;s On Your Plate?
Data &amp; Analytics<ul><li>
Leverage data analytics and business intelligence tools to provide actionable insights and improve the operational performance of our Quick Commerce partners.</li><li>
Develop data-driven strategies and solutions from large, complex sets of data.</li><li>
Own all KPI dashboards and build new tools to improve performance visibility.</li></ul>
Stakeholder Management<ul><li>
Cross-department collaboration with the regional and local Quick Commerce teams by providing data-backed recommendations to drive platform-wide priorities and goals.</li><li>
Work alongside the Regional Logistics team to improve the operational efficiency of our partners by reducing order rejections, quick commerce picking and packing delays, and the handover experience of the order to riders.</li><li>
Develop project scopes, timelines, and objectives, involving all relevant stakeholders ensuring technical feasibility.</li></ul>
Operational Excellence<ul><li>
Responsible for monthly/quarterly goals and targets of all countries within the region.</li><li>
Analyze, deep-dive, and find solutions to any potential issue that deviates from goals.</li><li>
Define, implement, and monitor procedures together with local teams to improve performance.</li><li>
Lead weekly/biweekly meetings with the Quick Commerce teams to follow up on the progress of top</li><li>
Track and report performance metrics and SLAs, spot bottlenecks, address them with correct stakeholders, and communicate priorities according to business needs.</li></ul> 

Qualifications 
What Did We Order?<ul><li>
2-3 years of experience in e-commerce operations, logistics field, or management consulting.</li><li>
Strong working knowledge of SQL.</li><li>
Strong communication skills, both written and verbal. Arabic is a plus.</li><li>
Excellent stakeholder management skills: Experience in dealing with members and cross-functional teams.</li><li>
Hands-on attitude and willingness to challenge/improve the status quo</li></ul></div>

Sr. Specialist Logistics Operations

<div>Company Description 
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. 
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. 
Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner. 
Job Description 
Role Summary
As Sr. Manager, Retail Media Growth, you will lead a team of Ads Growth Managers across the MENA region, driving ambitious ad sales targets for talabat&rsquo;s retail media business. Your mission is to unlock revenue from both major and long-tail accounts, ensuring our advertising solutions scale across local markets.
This is a results-oriented role for a strategic, hands-on leader who can inspire a team, execute commercial plans, and grow revenue in a fast-paced, high-growth environment.
What&rsquo;s On Your Plate?<ul><li>
Lead and mentor a team of Ads Growth Managers, setting clear targets and ensuring accountability for regional retail media revenue.</li><li>
Drive ad sales strategy across MENA, balancing focus on high-value accounts with systematic expansion into long-tail local markets.</li><li>
Own regional sales forecasts, pipeline management, and target tracking, ensuring the team meets or exceeds ambitious revenue goals.</li><li>
Develop and implement playbooks, sales enablement materials, and GTM approaches that empower your team to win more business.</li><li>
Collaborate closely with Product, Marketing, and Partnerships to create compelling offerings and campaigns for advertisers.</li><li>
Identify and execute strategic initiatives to expand market penetration, improve account coverage, and maximize advertiser engagement.</li><li>
Partner with local teams to understand market nuances and adapt strategies for different regions and client segments.</li><li>
Continuously analyze performance metrics, uncover trends, and implement data-driven improvements to sales strategies.</li><li>
Bring creativity and commercial instinct to problem-solving, ensuring your team consistently finds opportunities to grow revenue.</li></ul> 
Qualifications 
What Did We Order?<ul><li>
7+ years of experience in sales, business development, or retail media/advertising, with at least 3 years managing a high-performing team.</li><li>
Proven track record of driving significant revenue growth in a multi-market environment.</li><li>
Deep understanding of digital advertising, retail media, or marketplace ecosystems.</li><li>
Strategic thinker with strong execution skills, able to set targets, motivate teams, and deliver results.</li><li>
Excellent stakeholder management skills, with experience collaborating across regional and local teams.</li><li>
Exceptional communication, negotiation, and presentation skills.</li><li>
Data-driven mindset, with the ability to leverage analytics to optimize sales performance.</li><li>
Creative, entrepreneurial approach to solving challenges, particularly in unlocking revenue from long-tail accounts.</li><li>
Comfortable operating in a fast-paced, ambitious environment with high expectations.</li></ul></div>

Sr. Manager Retail Media Growth

Join Delivery Hero and explore 45   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.