Qureos Mentor

Deluxe

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 About the Company
 
 
 
 As the world&rsquo;s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&amp;T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. For more information, please visit
 
 www.bydeluxe.com
 
 
 
 
 
 
 
 Position Summary
 
 
 
 Monitoring and overseeing the overall functioning and performance of the QC department, with regards to daily operations and personnel development. Focus on maintaining a quality yield of over 98% and 100% on-time delivery. Ensuring team functions at an ideal capacity between full time and freelance staff to manage peak volumes; and monitor benchmarks. Innovate and improve process thereby ensuring overall cost reduction and improved efficiency and quality gains. To motivate and keep high team morale and positive attitude towards work
 
 
 
 
 
 
 Outcomes and Accomplishments
 
 
 
 As an Assistant Manager, you are required to:
 
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 Directly responsible for 2 to 3 Team Leads who will internal see 25 to 30 editors
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 Ensure implementation of quality producers. This includes roll out of new procedures, keeping the team updated on client specifications
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 Collaborate with other departments regarding policies and procedures
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 Involvement in QA research and feedback. Channeling internally and externally through:
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 -timely follow-up with individuals or/ and the team to ensure the issue at hand is fully addressed and understood
 
 
 -Suggest corrective and preventive actions.
 
 
 -Analyzing error trends and using the data to ensure the targeted group has received the required refresher/training
 
 
 -To improve the overall quality of deliverables by the team and come up with initiatives that increase overall quality and productivity
 
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 Identify areas of improvement in team by:
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 -Regularly review and analyze error trends and other quality issues and implement corrective and preventive solutions
 
 
 -Regularly review the QC procedures they are up to date
 
 
 -Improve efficiency
 
 
 -Encourage and implement automation
 
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 Ensure the team is updated on the latest software updates and collaborate with the Process Lead/SME to suggest improvements
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 Represent the QC team in relevant meetings and calls
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 Team metrics and data organization:
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 -To maintain the teams&rsquo; metrics and present them at monthly performance reviews
 
 
 -Ensure this data is used to display current performance and to ensure adequate capacity for projected volumes
 
 
 -To share this data with team management and the team to improve overall performance
 
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 Training and Documentation: Work with trainers and documentation representatives and management:
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 </ul>
 
 -Organize the training plan for new recruits
 
 
 -Schedule refresher training for the team
 
 
 -Ensure all QC documentations are up to date
 
 
 -Assess documents on a quarterly basis to ensure they are in accordance with Deluxe, client and department expectation
 
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 Enforcement:
 </li>
 </ul>
 
 -Ensure all relevant trackers are accurately updated by the team
 
 
 -Ensure that Team Leads are accurate and prompt with their task
 
 
 -To also ensure that established procedures are followed by the team and enforced regularly by the Team Leads
 
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 Be involved in business continuity and succession planning, ensuring the next generation of leaders are well groomed, think and act in the desire fashion:
 </li>
 </ul>
 
 -To chart out team members&rsquo; growth in the company, along with Team Leads and managers, and plan for future growth and numbers, promotions, etc, and groom them in accordance with this plan
 
 
 -Work with senior employees individually, if possible, on projects that can bring out their strengths and allow them to develop
 
 
 -Monitor how Team Leads plan their tasks and provide guidance on delegation of tasks and grooming, when required
 
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 <li>
 To ensure smooth and effective communication within the team
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 Maintain discipline within the team with respect to schedule adherence
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 To motivate the team and ensure high morale. Work with Leads, managers, and HR, to assure employee engagement are heard and addressed
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 Conduct annual appraisals of the three Team Leads and participate in the appraisals of team members by the leads
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 Recognize and reward team members&rsquo; accomplishments, through various award nominations
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 To groom backups to take for all tasks
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 </ul>
 
 
 
 
 
 
 What You Bring:
 
 
 
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 <li>
 You are a team player
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 You will be able to think logically, critically, and independently, considering all potential scenarios
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 You can look at the bigger picture and identify and solve potential problems before they arise
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 You have leadership qualities
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 You are a tactful objective and fair during problem assessment
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 You can work and stay focused under pressure
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 You can give constructive feedback and simultaneously encourage and motivate the team
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 Act as a mentor or a guide to TLs and others and coach them to handle their own tasks better
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 Your focus is on improving the process and increasing efficiency
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 </ul>
 
 
 
 
 
 **Candidates should be flexiable to work in any shift and ready to work from our office location Bangalore (Bellandur)**
 
 
</div>

Assistant Manager, Quality Control

<div>
 Job
 
 
 Account Coordinator- Subtitling Client Services
 
 
 
 Description
 
 
 
 <ul>
 <li>
 Designation: Accounts Coordinator/ Client Services Executive
 
 
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 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.
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 Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects.
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 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
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 Create, maintain and communicate to client project timelines and budgets.
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 Prepare and communicate pricing quotes and estimates with client.
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 Ensure Billing and Revenue Tracking is maintained weekly.
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 Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations.
 </li>
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 Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.
 </li>
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 Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions.
 </li>
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 Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department.
 </li>
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 Working with Account Coordinators to ensure day to day production is running effectively.
 </li>
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 Ensure Account Coordinators maintain a current and accurate understanding of all work-in-progress that has been initiated.
 </li>
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 Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required.
 </li>
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 Provide feedback/guidance to Account Coordinators to ensure team performs as expected.
 </li>
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 Provide regular guidance to teams to ensure daily objectives are being met, both with internal operation teams and client requests.
 </li>
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 Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
 </li>
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 Forecast and track key account metrics.
 </li>
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 Communicate regularly with client regarding project performance metrics.
 
 
 </li>
 </ul>
 Create and implement department policies and procedures (SOP and SLAs) ensuring Deluxe delivers high quality and on-time deliverables.
 
 
 <ul>
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 Initiate corrective action process as needed.
 </li>
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 Collaborate with Production Teams to meet deadlines, find efficiencies, resolve issues, and determine resource needs to meet/exceed client expectations.
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 May be responsible for educating and advising client about new services offered.
 
 
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 </ul>
 
 Note
 
 
 
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 This is client interaction role and not Finance &amp; Accounts role.
 </li>
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 Transport - free pick-up and drop facility from your residence to work and back.
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 Meals - Breakfast, Lunch and dinner will be served in the facility.
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 Candidate should be open for Night shift.
 
 
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 </ul>
 has context menu
</div>

Account Coordinator- Subtitling Client Services

Join Deluxe and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Deluxe

ABOUT_COMPANY

Assistant Manager, Quality Control

Account Coordinator- Subtitling Client Services