Qureos Mentor

Deluxe

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 Job
 
 
 Account Coordinator- Subtitling Client Services
 
 
 
 Description
 
 
 
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 Designation: Accounts Coordinator/ Client Services Executive
 
 
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 Roles And Responsibilities
 
 
 
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 Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.
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 Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects.
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 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
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 Create, maintain and communicate to client project timelines and budgets.
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 Prepare and communicate pricing quotes and estimates with client.
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 Ensure Billing and Revenue Tracking is maintained weekly.
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 Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations.
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 Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.
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 Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions.
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 Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department.
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 Working with Account Coordinators to ensure day to day production is running effectively.
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 Ensure Account Coordinators maintain a current and accurate understanding of all work-in-progress that has been initiated.
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 Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required.
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 Provide feedback/guidance to Account Coordinators to ensure team performs as expected.
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 Provide regular guidance to teams to ensure daily objectives are being met, both with internal operation teams and client requests.
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 Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
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 Forecast and track key account metrics.
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 Communicate regularly with client regarding project performance metrics.
 
 
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 Create and implement department policies and procedures (SOP and SLAs) ensuring Deluxe delivers high quality and on-time deliverables.
 
 
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 Initiate corrective action process as needed.
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 Collaborate with Production Teams to meet deadlines, find efficiencies, resolve issues, and determine resource needs to meet/exceed client expectations.
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 May be responsible for educating and advising client about new services offered.
 
 
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 Note
 
 
 
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 This is client interaction role and not Finance &amp; Accounts role.
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 Transport - free pick-up and drop facility from your residence to work and back.
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 Meals - Breakfast, Lunch and dinner will be served in the facility.
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 Candidate should be open for Night shift.
 
 
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Account Coordinator- Subtitling Client Services

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Account Coordinator- Subtitling Client Services