Urwah Admin

Deluxe Holiday Homes

<div>Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 850+ properties and employ a dedicated team of over 300+ professionals.
About the Role: 
As a Support Executive at Deluxe Holiday Homes you will be responsible for maintaining positive relationships with property owners, ensuring their needs are met, and coordinating communication between owners and our team.
Responsibilities:<ul><li>
Address a wide range of inquiries from property owners, covering financial matters, utility services, expenses, payouts, banking procedures, listings, portal functionality, pricing structures, availability, property inventory, and access card management.</li><li>
Provide owners with thorough and precise information, ensuring clarity and accuracy in responses.</li><li>
Handle inquiries and concerns promptly and courteously via phone calls and messaging platforms.</li><li>
Respond to owner queries via email in a timely manner, maintaining a professional tone and addressing all aspects of their inquiries.</li><li>
Log unresolved queries, generate tickets, and ensure timely follow-up to ensure all owner concerns are addressed efficiently.</li><li>
Gather pertinent information from potential property owners, facilitating the acquisition process.</li><li>
Utilize platforms like HubSpot to record and manage deals and relevant information effectively.</li><li>
Coordinate with various departments to fulfill owner requests, collaborating closely with maintenance, housekeeping, reservations, inventory, operations, and other relevant teams to resolve issues promptly.</li><li>
Manage the escalation process for unresolved issues, ensuring a swift and satisfactory resolution.</li><li>
Generate detailed reports summarizing owner interactions and issue resolutions, providing insights for continuous improvement.</li><li>
Adapt to evolving responsibilities as required by the role and organizational needs, remaining flexible and proactive in addressing challenges.</li><li>
Fulfill any additional duties assigned by management, contributing to the overall efficiency and effectiveness of owner relations operations.</li></ul> 
Benefits<ul><li>
Competitive salary Package;</li><li>
Medical Insurance Plan;</li><li>
Air Ticket Allowance;</li><li>
Comprehensive training and support;</li><li>
A dynamic and supportive working environment;</li><li>
A great working environment;</li></ul> 
Requirement:<ul><li>
Bachelor degree or related field of study</li><li>
Excellent communication skills in English and Russian , both verbal and written.</li><li>
Strong customer service orientation with the ability to handle inquiries professionally.</li><li>
Proficiency in using CRM software like HubSpot or similar platforms.</li><li>
Ability to multitask, prioritize, and work under pressure.</li><li>
Collaborative attitude and willingness to work with cross-functional teams.</li><li>
Attention to detail and problem-solving skills.</li><li>
Previous experience in a similar role or industry is advantageous.</li></ul>
If you're passionate about fostering strong owner relations and are interested in joining our team at Deluxe Holiday Homes, we invite you to apply and embark on this journey together</div>

Owners Support Executive (Russian Speakers)

<div>Deluxe Holiday Homes is one of the Middle East&rsquo;s largest vacation&#8209;rental and property&#8209;management operators. The Group manages 800 + holiday homes, runs real&#8209;estate brokerage, maintenance, interior design, warehousing, fleet, and wellness units, and employs 250 + staff in the UAE. Our values: Integrity, Empathy, Professionalism, Dedication, Transparency. 
About the role:
We are looking for a detail-oriented and results-driven Accountant to join our Finance team. The ideal candidate will have a strong grasp of accounting principles, hands-on experience with financial reporting, and the ability to manage day-to-day accounting operations with precision and integrity. 
Job Responsibilities:
<ul><li>Manage and reconcile petty cash for assigned departments and entities.</li><li>
Process payments for utilities and service charges via approved platforms (e.g., PEMO).</li><li>
Record and post various payment transactions, including utilities, fleet expenses, and payment gateway receipts, in the financial systems.</li><li>
Handle and account for petty cash transactions across different company divisions.</li><li>
Maintain accurate records of cash security deposit transactions in the Property Management System (PMS).</li><li>
Support the finance team with payment processing and basic bookkeeping tasks as required.</li></ul><ul><li> 
Bachelor&rsquo;s degree in Accounting, Finance, or a related field</li><li>
Minimum 2-4 years of proven experience in an accounting role, preferably within the hospitality, real estate, or property management industry</li><li>
Solid knowledge of accounting regulations and standards (e.g., IFRS)</li><li>
Proficiency in accounting software and MS Excel</li><li>
Strong attention to detail and organizational skills</li><li>
Excellent analytical and problem-solving abilities</li><li>
Ability to manage multiple tasks and meet deadlines</li><li>
Strong communication skills, both written and verbal</li></ul></div>

Accountant

<div>Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 680+ properties and employ a dedicated team of over 240+ professionals. 
About the Role: 
As a Maintenance Coordinator you will play a pivotal role in ensuring the smooth functioning of the maintenance department by overseeing various tasks including procurement, scheduling, coordination with third-party contractors, and maintaining records. 
Responsibilities:<ul><li>
Coordinate with the procurement department to order necessary maintenance materials and supplies.</li><li>
Maintain accurate records of inventory levels and ensure timely reordering to avoid shortages.</li><li>
Receive, inspect, and organize incoming materials and supplies.</li><li>
Ensure that materials are stored safely and efficiently, complying with company standards and regulations.</li><li>
Arrange work or shift schedules for the maintenance team to ensure coverage and optimal performance.</li><li>
Monitor the progress of maintenance tasks and adjust schedules as needed to meet operational demands.</li><li>
Coordinate with other departments to prioritize maintenance tasks and minimize downtime.</li><li>
Communicate effectively with the maintenance team, procurement department, and other stakeholders to ensure smooth operations.</li><li>
Prepare and submit regular reports on maintenance activities, material usage, financial reports and team performance.</li><li>
Address any issues or concerns promptly and escalate to the Maintenance Manager when necessary.</li><li>
Ensure that all maintenance activities comply with company policies, industry standards, and regulatory requirements.</li><li>
Maintain accurate and up-to-date maintenance records, including work orders, equipment logs, and inventory lists.</li><li>
Assist in the preparation of the maintenance budget and monitor expenses to stay within budgetary constraints.</li><li>
Support the Maintenance Manager in various administrative tasks as needed.</li><li>
Coordinating security passes for building access</li><li>
Liaising with third-party contractors as necessary</li><li>
Capturing before-and-after pictures of completed tasks.</li></ul>
Benefits<ul><li>
Competitive salary Package;</li><li>
Medical Insurance Plan;</li><li>
Air Ticket Allowance;</li><li>
Comprehensive training and support;</li><li>
A dynamic and supportive working environment;</li><li>
A great working environment;</li></ul> 
Requirements:<ul><li>
Diploma or equivalent; a degree in a related field is a plus.</li><li>
Proven experience in maintenance coordination, FM Coordinator or a similar role.</li><li>
Strong knowledge of maintenance procedures, equipment, and safety practices.</li><li>
Excellent organizational and time management skills.</li><li>
Proficient in using maintenance management software and other relevant computer applications.</li><li>
Strong communication and interpersonal skills.</li><li>
Should possess a strong understanding of Dubai's locations.</li><li>
Ability to work independently and as part of a team.</li><li>
Attention to detail and problem-solving skills.</li></ul> 
If you believe you're a perfect fit for the opportunity to collaborate with Deluxe Holiday Homes, we encourage you to apply and join our team.</div>

Maintenance Coordinator (Facility Management Operations)

<div>Position Overview
The Onboarding &amp; Inventory Administrator plays a critical role in supporting the property onboarding process under the Holiday Homes program. This position ensures that inspection reports are accurately translated into quotations, manages warehouse stock movements, oversees delivery tracking, and maintains unified pricing across platforms. Additionally, the Administrator serves as the primary point of contact for interior design clients not enrolling in the Holiday Home program, while managing all associated documentation and administrative tasks.
Key Responsibilities<ul><li>
Quotation &amp; Inspection Report Management</li></ul><ul><li>
Review inspection reports to identify missing or required items for each property before onboarding.</li><li>
Communicate and coordinate with the Project Manager and Interior Designers to accurately define the scope of items that need to be quoted.</li><li>
Generate accurate quotations based on inspection findings and team inputs, ensuring no items are overlooked.</li><li>
Coordinate with the Procurement Team to identify and confirm prices for items that fall outside the normal warehouse scope.</li><li>
Ensure quotations are aligned with approved price lists and company standards.</li></ul>
2. Warehouse &amp; Delivery Coordination<ul><li>
Manage the release of stock from the warehouse to properties scheduled for onboarding.</li><li>
Prepare delivery notes for all dispatches and ensure timely tracking.</li><li>
Cross-check that all items listed in quotations are successfully delivered and installed at the unit.</li></ul>
3. Inventory &amp; Pricing Control<ul><li>
Regularly review and update inventory pricing to maintain unified, standardized pricing across all company platforms.</li><li>
Flag discrepancies and coordinate with relevant teams to correct pricing inconsistencies.</li></ul>
4. Client Relations (Interior Design Projects)<ul><li>
Act as the main point of contact for clients requesting interior design services without enrolling in the Holiday Home program.</li><li>
Coordinate communication between clients and the design team to ensure smooth handling of external projects.</li></ul>
5. Documentation &amp; Administrative Work<ul><li>
Maintain accurate records of quotations, delivery notes, stock releases, and invoices.</li><li>
Organize and archive all paperwork and electronic documentation for easy retrieval.</li><li>
Ensure compliance with company filing and documentation policies.</li></ul>
Benefits:<ul><li>
Competitive salary
</li><li>medical insurance</li><li>
A dynamic, growth&#8209;oriented culture where you will build the compliance framework from the ground up</li></ul> 
Requirements &amp; Skills<ul><li>
Proven experience in administrative, operations, or procurement roles (experience in property management, real estate, or hospitality is a plus).</li><li>
Proficiency in Google Workspace (specifically Google Sheets), PMS/ERP systems, ClickUp, and other project management tools.</li><li>
Strong communication and coordination skills, with a client-oriented approach.</li><li>
Keen attention to detail and high sense of responsibility.</li><li>
Strong organizational and time management skills.</li><li>
Ability to manage multiple tasks simultaneously under tight deadlines.</li></ul>
KPIs (Key Performance Indicators)<ul><li>
Accuracy and timeliness of quotations prepared.</li><li>
Percentage of successful deliveries completed without missing items.</li><li>
Consistency of pricing across platforms.</li><li>
Client satisfaction in external interior design projects.</li><li>
Compliance with documentation and filing standards.</li></ul></div>

Onboarding and Inventory Administrator

Join Deluxe Holiday Homes and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Deluxe Holiday Homes

ABOUT_COMPANY

Owners Support Executive (Russian Speakers)

Accountant

Maintenance Coordinator (Facility Management Operations)

Onboarding and Inventory Administrator