Urwah Admin

Deluxe Holiday Homes

<div>Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 300+ professionals.
We are looking for a highly motivated and experienced English and Arabic speaker UAE National as a Front Desk Receptionist cum Admin with a valid UAE Driving License to join our newly established Fujairah branch (located in Sharm neighborhood, Fujairah).
Note: Our office is situated in the Sharm area of Fujairah. The ideal candidate must possess the ability to commute to and from the office using their own personal vehicle. 
 
Responsibilities<ul><li> 
Welcome guests with a warm and friendly demeanor, ensuring a positive first impression.</li><li>
Handle guest inquiries, requests, and complaints promptly and professionally.</li><li>
Process reservations over the phone, via email, or in-person.</li><li>
Ensure that all reservations have accurate and detailed information.</li><li>
Provide accurate information about our properties, amenities, and local attractions.</li><li>
Assist with general administrative tasks, such as answering phone calls, office supplies procurement, etc.</li><li>
Prepare daily schedule and coordinate with Housekeeping and maintenance teams for daily operations.</li><li>
Coordinate with operations team to ensure guest satisfaction.</li><li>
Other additional admin task assigned by the supervisor.</li></ul>
Benefits<ul><li>
Competitive Salary Package;</li><li>
Medical Insurance Plan;</li><li>
Annual Air Ticket Allowance;</li><li>
A great working environment;</li><li>
Company-provided laptop and SIM card;</li><li>
Comprehensive training and support;</li><li>
Opportunities for professional development and growth within the company.</li></ul> 
Requirements<ul><li>
UAE National with Family Book required.</li><li>
Fluency in Arabic and English, both written and spoken;</li><li>
Must possess a valid UAE driving license;</li><li>
Owning a personal vehicle is mandatory;</li><li>
Possesses excellent communication skills;</li><li>
Strong problem-solving and decision-making abilities;</li></ul>
If you are a friendly and professional individual with a passion for delivering exceptional customer service, we would love to hear from you. Join our team at Deluxe Holiday Homes and be part of creating unforgettable experiences for our guests.</div>

Customer Service cum Front Desk Receptionist (UAE National)

<div>Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 300+ professionals.
About the role: We are seeking a highly motivated and customer-oriented individual to join our Revenue department as a Reservation Sales Agent. In this role, you will be responsible for handling reservations and providing exceptional customer service to our valued guest 
 
Responsibilities:<ul><li>
Conduct outgoing calls to existing guests to offer extension of stays or promotions</li><li>
Approach customers in advance and follow-up about renewals</li><li>
Upselling services to current guests and potential guests who wish to book</li><li>
Respond to booking inquiries (phone call, text message, WhatsApp, email, etc.)</li><li>
Discuss rates when needed with Revenue Manager, BDM to confirm a reservation or extension</li><li>
Establish and handle connections with Travel agencies and other partners for long-term partnership.</li><li>
Arrange face to face viewings and close bookings accordingly</li><li>
Familiarize features and location of each property to answer inquiries more effectively</li><li>
Recording confirmed bookings accurately on the database in PMS</li><li>
Book vacation rentals based on availability and customer preferences</li><li>
Process payments and send confirmations</li><li>
Working closely with Accounts to ensure payments of bookings before confirmation</li><li>
Providing accurate information to potential guests and explaining the rules and regulations for each property before booking confirmation</li><li>
Understanding the clients&rsquo; needs and requirements to offer them the most suitable options for booking</li><li>
Understanding factors for pricing of each property and seeking opportunities to secure bookings</li><li>
Actively get more direct bookings from local portals</li><li>
Provide excellent customer service for potential, incoming, and to returning guests</li><li>
If reservation quote is requested by customer, prepare and provide quote.</li><li>
Answer to guest inquires via OTA channels such as Booking.com, Airbnb, etc.</li><li>
Follow up with guests to receive documents/information prior to their arrival.</li><li>
Process the documents (such as crop the image, upload into the system, etc.).</li><li>
Record guests' information and documents in Company&rsquo;s system as well as DTCM (check ID validity, guest age, etc.)</li><li>
Send email to community / register guests prior their arrival with the building.</li><li>
Constantly coordinate with team members to have issues solved.</li><li>
Work with issue escalation and provide reports as required by management.</li><li>
Conduct any other tasks as assigned by management time to time.</li></ul> 
Benefits:<ul><li>
Competitive Salary Package &amp; commission structure.</li><li>
Medical Insurance Plan.</li><li>
Air Ticket Allowance.</li><li>
A great working environment.</li><li>
Comprehensive training and support.</li><li>
Opportunity to work with multi-cultural environment</li></ul> 
Requirements:<ul><li>
Fluency in (Arabic and English) both written and spoken.</li><li>
Excellent communication and interpersonal skills.</li><li>
Strong attention to detail and organizational abilities.</li><li>
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li><li>
Prior experience in customer service or sales is preferred.</li><li>
Prior experience from Property, Hospitality, Real estate experience preferred but not Required.</li></ul> 
If you are passionate about providing exceptional customer service and have a strong desire to contribute to the success of our Revenue department, we would love to hear from you. Join our team at Deluxe Holiday Homes and be part of a dynamic and growing company.</div>

Reservation / Sales Agent (Arabic Speaker)

<div>Deluxe Holiday Homes is seeking a talented Multi Technician to join our Maintenance department. The ideal candidate will have to undertake the responsibility to preserve the good condition and functionality of premises. You will perform maintenance tasks of great variety such as MEP, HVAC installations, Maintenance, painting, landscaping etc. 
Responsibilities<ul><li>
Conduct all sort of fixes, repairs, replacements including but not limited to electrical, plumbing, carpentry, painting, pool and air conditioner.</li><li>
Responsible for completing basic maintenance work orders as assigned at company managed rental properties or offices.</li><li>
Report work performed, time spent, parts used, and next steps needed if necessary.</li><li>
Responsible for keeping maintenance tools, used vehicle and properties clean, organized and in safe condition while conducting any operation.</li><li>
Maintain and keep log of own inventory. Report all expenses and consumed materials on the superior in proper manner.</li><li>
Prepare or assist in preparing properties to a ready-for-occupancy condition, prepare inspection report when required.</li><li>
Report work performed, time spent, parts used, and next steps needed if necessary.</li><li>
Responsible for keeping maintenance tools, used vehicle and properties clean, organized and in safe condition while conducting any operation.</li><li>
Maintain and update supply inventory. Safeguard all supplies, equipment and tools.</li><li>
Perform other job duties including but not limited to office and interior home maintenance or other property management functions as needed and requested by supervisor.</li><li>
Represents Deluxe Holiday Homes in a professional manner at all times.</li><li>
During emergency to immediately attend to the required property/place (can occur on Friday or during night-time) in order to help prevent the emergency and provide temporary solution (such as water leakage, etc.).</li><li>
Perform any other jobs as assigned by management.</li></ul>
Benefits<ul><li>
Competitive salary package</li><li>
Accommodation and transportation</li><li>
30 days of vacation leave</li><li>
Employment Visa, Health Insurance, Emirates ID</li><li>
An engaged team that works together to deliver without politics.</li></ul>
To excel in this role, you should have a strong technical background and be familiar with various maintenance procedures. You should also possess excellent problem-solving skills and be able to work independently or as part of a team. 
Job Requirements:<ul><li>
Prior experience in a similar maintenance role</li><li>
Knowledge of HVAC and MEP systems</li><li>
Proficiency in basic carpentry and painting techniques</li><li>
Ability to prioritize and manage multiple tasks.</li><li>
Conversational level of English speaking, reading and writing is required.</li><li>
Strong attention to detail</li><li>
Excellent communication and interpersonal skills</li><li>
Must be having Valid UAE Manual Driving License</li></ul>
If you are a motivated individual with a passion for maintenance and a desire to contribute to the success of Deluxe Holiday Homes, we would love to hear from you. Apply now to join our team as a General Technician!</div>

MEP/ Multi Technician (FM Operations)

<div>Role Overview
We are seeking an experienced and proactive Strategic Partnership Manager to lead our broker and agency relationship initiatives. This role is critical in building and nurturing a strong network of real estate professionals to drive consistent landlord lead generation. You will represent Deluxe Holiday Homes in the real estate ecosystem and play a key role in driving business through strategic alliances. 
Key Responsibilities<ul><li>
Identify, onboard, and develop a network of real estate brokers and agencies across Dubai.</li><li>
Effectively communicate Deluxe&rsquo;s value proposition, service offerings, and commission structure to broker partners.</li><li>
Organize and host broker engagement activities, including events, presentations, and regular communication updates.</li><li>
Represent Deluxe at industry events, real estate expos, and developer meet-ups to strengthen broker relationships.</li><li>
Serve as the primary point of contact for all broker-related inquiries and relationship management.</li><li>
Monitor and report on the performance of broker-sourced leads, ensuring accurate tracking and optimization of the partnership program.</li></ul> 
Requirements<ul><li>
Minimum 1 year of experience in real estate partnerships, brokerage, or business development.</li><li>
Demonstrated ability to build and maintain B2B relationships.</li><li>
Excellent negotiation, interpersonal, and communication skills.</li><li>
Strong understanding of Dubai&rsquo;s real estate market.</li><li>
Event coordination or broker engagement experience is a plus.</li><li>
Proficient in CRM tools and reporting.</li><li>
Fluent in English (Arabic is an advantage).</li><li>
Based in Dubai and comfortable with frequent in-person meetings and event attendance.</li></ul> 
Key Performance Indicators (KPIs)<ul><li>
Number of active and engaged broker partnerships.</li><li>
Volume of landlord leads generated through the broker network.</li><li>
Conversion rate and ROI of broker-sourced leads.</li></ul></div>

Strategic Partnership Manager

Join Deluxe Holiday Homes and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Deluxe Holiday Homes

ABOUT_COMPANY

Customer Service cum Front Desk Receptionist (UAE National)

Reservation / Sales Agent (Arabic Speaker)

MEP/ Multi Technician (FM Operations)

Strategic Partnership Manager