Qureos Mentor

Dengage

<div>
 
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are actively actively seeking talented and experienced Technical Support Advisor for our growing support department.
 
 As a Technical Support Advisor (TSA), you will play a crucial role in welcoming new clients, facilitating seamless setup, and fostering strong client relationships. You will act as a liaison between our company and clients, ensuring that our technical solutions meet their needs and objectives.
 
 
 
 
 Responsibilities:
 
 
 
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 You are the first line of contact for all technical queries
 
 
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 You will provide professional and understandable answers and solutions
 
 
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 You will analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, among other things.
 
 
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 You will take part in the client onboarding process to ensure clients are set up correctly from a technical aspect.
 
 
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 You will closely work with the account management team to resolve technical issues facing their clients in a timely manner and recognize where you need to escalate to the level 2 team.
 
 
 
 
 
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 Requirements
 
 
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 Strong interpersonal skills with the ability to work effectively with diverse clients and team members.
 
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 Exceptional problem-solving abilities with a focus on efficiency.
 
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 Effective communication skills, both verbal and written, to engage with stakeholders at all levels.
 
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 Proactive attitude with a commitment to learning and professional growth.
 
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 Ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment.
 
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 Collaborative mindset with the capacity to work independently and within a team.
 
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 Working knowledge of SQL, Javascript, Databases, APIs, and HTML.
 
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 Previous experience in technical support or integration roles, preferably in a client-facing capacity.
 
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 Demonstrated history of successful client issue resolution.
 
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 Graduation degree preferred in a relevant field such as Computer Science, or IT.
 
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 Proficiency in English is a must.
 
 
 
 
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 </ul>
 Benefits
 
 
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
 D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members
 
 
 
 
</div>

Technical Support Advisor- Pakistan

<div>
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 
 We are looking for a reliable and hands-on Manager &ndash; Finance &amp; Operations to support Finance Director in managing end-to-end financial reporting, bookkeeping, and tax compliance across global entities. The role also oversees select operational and administrative tasks in Pakistan such as invoice dispatch, vendor coordination, and procurement.
 
 
 
 
 This position requires a strong finance background, solid understanding of Pakistan&rsquo;s taxation framework, and the ability to handle cross-functional coordination in a hybrid, fast-paced environment.
 
 
 
 
 Tasks summary:
 
 
 Finance &amp; Accounting (70%)
 
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 Lead bookkeeping, reconciliations, and financial reporting for global entities
 
 
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 Prepare and maintain accurate monthly and quarterly financial statements in coordination with the Finance Director.
 
 
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 Manage vendor payments, expense reports, and supporting documentation across multiple entities.
 
 
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 Handle Pakistan EOBI, Gratuity and taxation matters &mdash; including income tax, sales tax, withholding tax, and submission of returns.
 
 
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 Support corporate compliance activities, such as maintaining statutory records and ensuring timely filings.
 
 
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 Liaise with external auditors, tax advisors, and internal teams for financial audits and regulatory submissions.
 
 
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 Contribute to continuous improvement of financial processes, controls, and documentation standards.
 
 
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 </ul>
 Operations &amp; Administration (30%)
 
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 Coordinate document handling, and courier operations within Pakistan.
 
 
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 Oversee procurement and vendor coordination for local operational requirements.
 
 
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 Maintain structured records of contracts and administrative documentation, ensuring traceability and compliance.
 
 
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 Handle day-to-day non-finance communication with clients, partners, and service providers.
 
 
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 Support HR, sales, and other teams with operational follow-ups and checklists.
 
 
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 </ul>
 Act as a reliable point of contact for admin/logistics tasks and team coordination.
 
 
 
 Requirements
 
 
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 5+ years of relevant experience in operations, administration, or office coordination (with exposure to accounting tasks preferred).
 
 
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 Bachelor&rsquo;s degree in Business Administration, Accounting, or a related field.
 
 
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 Strong attention to detail with a structured approach to record keeping.
 
 
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 Good communication skills to engage with clients, vendors, and cross-functional teams.
 
 
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 Proficiency in Google Workspace, MS Excel, and basic accounting tools.
 
 
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 Ability to multitask, prioritize, and meet deadlines consistently.
 
 
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 Problem-solving mindset with reliability to follow through on routine tasks.
 
 
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 People-friendly, dependable, and highly organized with a can-do attitude.
 
 
 
 
 
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 Benefits
 
 
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
 D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members
 
 
 
 
</div>

Finance and Operations Manager - Karachi

<div>
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 
 
 
 Key Responsibilities
 
 :
 
 
 <ul>
 <li>
 
 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
 
 </li>
 <li>
 
 Relationship Management
 
 : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
 
 </li>
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 Customer Health Monitoring
 
 : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
 
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 Issue Resolution
 
 : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
 
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 Training and Education
 
 : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
 
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 Renewals &amp; Upselling
 
 : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
 
 </li>
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 Customer Advocacy
 
 : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
 
 </li>
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 Metrics and Reporting
 
 : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
 
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 Churn Prevention
 
 : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
 
 
 
 
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 </ul>
 Requirements
 
 
 <ul>
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 Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
 
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 Strong understanding of SaaS business models and customer success principles.
 
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 Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 
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 Ability to analyze customer data, identify trends, and proactively offer solutions.
 
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 Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
 
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 Problem-solving mindset with the ability to navigate complex customer issues.
 
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 Strong organizational and multitasking skills with a focus on details.
 
 </li>
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 Bachelor's degree in Business, Marketing, or related field (preferred).
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 </li>
 <li>
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 </li>
 <li>
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
 </li>
 </ul>
 
 D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
 
</div>

Customer Success Manager- Karachi

<div>
 
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 
 
 
 Key Responsibilities
 
 :
 
 <ul>
 <li>
 
 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
 
 </li>
 <li>
 
 Relationship Management
 
 : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
 
 </li>
 <li>
 
 Customer Health Monitoring
 
 : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
 
 </li>
 <li>
 
 Issue Resolution
 
 : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
 
 </li>
 <li>
 
 Training and Education
 
 : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
 
 </li>
 <li>
 
 Renewals &amp; Upselling
 
 : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
 
 </li>
 <li>
 
 Customer Advocacy
 
 : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
 
 </li>
 <li>
 
 Metrics and Reporting
 
 : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
 
 </li>
 <li>
 
 Churn Prevention
 
 : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Proven Minimum 4 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
 
 </li>
 <li>
 Strong understanding of SaaS business models and customer success principles.
 
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 
 </li>
 <li>
 Ability to analyze customer data, identify trends, and proactively offer solutions.
 
 </li>
 <li>
 Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
 
 </li>
 <li>
 Problem-solving mindset with the ability to navigate complex customer issues.
 
 </li>
 <li>
 Strong organizational and multitasking skills with a focus on details.
 
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field (preferred).
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 Growth Opportunities
 
 : Access to professional development and career growth within a rapidly expanding SaaS company.
 
 </li>
 <li>
 
 Collaborative Culture
 
 
 :
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 </li>
 <li>
 
 Competitive Benefits
 
 
 :
 
 
 
 Enjoy a comprehensive benefits package.
 
 
 
 </li>
 </ul>
 
 D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
</div>

Customer Success Manager- Pakistan

<div>
 
 D.Engage is a leading SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 
 
 We are seeking a dynamic and motivated Talent Acquisition Specialist to join us. The ideal candidate will have almost 2 to 3 years of experience in talent acquisition, preferably within the SaaS or IT industry. If you are enthusiastic about learning and growth, and passionate about finding top talent to join our vibrant team, we want to hear from you!
 
 
 
 
 
 Note: Candidates based in Lahore and Islamabad can also apply.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
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 End-to-End Recruitment:
 
 Manage the full recruitment cycle for tech and non-tech roles, including job postings, candidate sourcing, interviewing, and offer negotiation.
 
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 Sourcing and Talent Pipeline:
 
 Utilize innovative sourcing methods to identify and engage high-quality candidates. Build and maintain a pipeline of potential talent in different countries.
 
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 Collaboration:
 
 Partner with hiring managers to understand role requirements and team dynamics. Provide guidance and support throughout the recruitment process.
 
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 Candidate Experience
 
 : Ensure a positive candidate experience by maintaining clear communication, providing timely feedback, and facilitating smooth transitions.
 
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 Market Research:
 
 Stay up-to-date with industry trends and competitor practices to enhance recruitment strategies and attract top talent.
 
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 Continuous Learning:
 
 Embrace opportunities for professional development and apply new knowledge to improve recruitment processes and strategies.
 
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 HR Support:
 
 You will also be required to perform HR-related tasks as and when needed to support the overall functioning of the HR department.
 
 
 
 
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 </ul>
 Requirements
 
 
 <ul>
 <li>
 
 Experience: 2
 
 +years of experience in talent acquisition or recruitment for both technical and non-technical roles, preferably within the SaaS or IT industry.
 
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 International Recruitment:
 
 The applicant must have international hiring experience.
 
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 Education:
 
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 
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 Skills:
 
 Strong understanding of recruitment best practices, excellent communication and interpersonal skills, and proficiency with Applicant Tracking Systems (ATS) and other recruitment tools.
 
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 Passion:
 
 Genuine enthusiasm for learning and growing within the field of HR and talent acquisition.
 
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 Adaptability:
 
 Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
 
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 Hybrid Working:
 
 This role offers the flexibility to work remotely while requiring you to join our office two to three times per week. You will maintain a strong connection with the team through virtual collaboration tools and regular online meetings. Please note that the position may transition to fully onsite in the future (if required).
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 
 
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 
 
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package
 
 
 
 
 
 
 
 
 
 
 D.Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
 
</div>

Talent Acquisition Specialist