Qureos Mentor

Department Of Family And Protective Services

<div><div>The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.</div><div></div><div><b><br>
What You Get Beyond Your Paycheck</b></div><div>
When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don&rsquo;t match&mdash;often adding hundreds of dollars each month to what you take home or save.</div><div></div><div><br>
Here&rsquo;s what you get as a full-time employee:</div><ul><li><b>
100% paid health insurance</b> for you, and 50% paid for eligible family members&mdash;saving you hundreds every month in out-of-pocket medical costs</li><li><b>
Retirement plans</b> with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans</li><li><b>
Paid vacation, holidays, and sick leave</b> so you can recharge and take care of life outside work (that&rsquo;s time off you&rsquo;re actually paid for)</li><li><b>
Optional dental, vision, and life insurance</b>&mdash;at rates much lower than most private plans</li><li><b>
Flexible spending accounts</b> for added tax savings on health and dependent care</li><li><b>
Employee discounts</b> on things like gym memberships, electronics, and entertainment</li></ul><div></div><div><br>
You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.</div><div>
You can see all the details here: ERS recruitment brochure</div><p></p><p><b><br>
Functional Title: </b>Human Services Technician<br>
<b>Job Title: </b>CPI INV Unit HST I<br>
<b>Agency: </b>Dept of Family &amp; Protectve Svc<br>
<b>Department: </b>CPS Investigations Region 3E<br>
<b>Posting Number: </b>17119<br>
<b>Closing Date: </b>06/01/2026<br>
<b>Posting Audience: </b>Internal and External<br>
<b>Occupational Category: </b>Protective Services<br>
<b>Salary Range: </b>$3,007.34<b> </b>- $3,946.25<br>
<b>Pay Frequency: </b>Monthly<br>
<b>Salary Group: </b>TEXAS-A-11<br>
<b>Shift: </b>Day<br>
<b>Additional Shift:</b><br>
<b>Telework: </b>Not Eligible for Telework<br>
<b>Travel: </b>Up to 75%<br>
<b>Regular/Temporary: </b>Regular<br>
<b>Full Time/Part Time: </b>Full time<br>
<b>FLSA Exempt/Non-Exempt:</b> Nonexempt<br>
<b>Facility Location:</b>
<br>
<b>Job Location City:</b> DALLAS<br>
<b>Job Location Address:</b> 5351 SAMUELL BLVD<br>
<b>Other Locations:</b>
<br>
<b>MOS Codes:</b> No military equivalent</p><br>
<div><b>
Brief Job Description:</b></div><div></div><p><br>
This position functions as an assistant to agency staff and supervisors in providing human services families involved in Child Protective Investigations (CPI) cases, including transportation and documentation of services provided. It also includes supervising visitations between parents and children and providing various clerical functions. The position interacts routinely with Texas Department of Family and Protective Services (DFPS) staff, representatives from various organizations, and the general public.<br>
<br>
To learn more DFPS, please click here.</p><p><b>
Essential Job Functions (EJFs):</b></p><ul><li>
Provides transportation for clients to and from appointments as requested by caseworkers and/or Unit Supervisor.</li><li>
Observes and/or supervises parent and child visits.
</li><li>Completes appropriate forms and documentation concerning client contact including data entry into IMPACT and other agency systems.</li><li>
Maintain out-going paper and/or electronic appointment calendar for scheduling requests made by caseworkers/supervisor.
</li><li>Performs other duties as assigned and required to maintain unit operations including performing various clerical duties such as typing, filing, faxing, copying, answering/receiving telephone inquiries, etc.</li><li>
Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.</li><li>
Attends work regularly in accordance with agency leave policy.</li></ul><div><b>
Knowledge, Skills and Abilities (KSAs):</b></div><br>
<p></p><ul><li>
Knowledge of Child Protective Investigations
</li><li>Knowledge of community resources</li><li>
Ability to communicate effectively verbally and in writing.</li><li>
Ability to follow instructions.</li><li>
Ability to get work effectively with others.</li><li>
Ability to effectively supervise children of various ages.</li><li>
Ability to operate a personal computer, several software packages, and basic office equipment.</li><li>
Ability to work in an office supporting several staff members.</li></ul><div><b>
Registrations, Licensure Requirements or Certifications:</b></div><p>
This position requires use of the applicant's personal motor vehicle to complete job functions.</p><p><br>
</p><div>Applicants for positions must have a reliable motor vehicle, and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance and license.</div><div></div><div><b><br>
Initial Screening Criteria:</b></div><br>
<div></div><ul><li>
Graduation from high school or equivalent.</li><li>
One-year full-time social services, clerical, secretarial, administrative support, general office, or FPS experience.</li></ul><p>
Acceptable Substitutions:</p><ul><li>
Thirty semester hours from an accredited college or university.</li></ul><p><b>
Additional Information:</b>
</p><p>Human Service Technicians may be required to work together with DFPS caseworkers in providing supervision of children without placement (CWOP). Children can vary in age, but primarily the population that will be worked with is children that can range from 10 to 17 years of age. Responsibilities of the position include assisting the DFPS caseworker with monitoring children and ensuring needs are met during their office or community location stay to include: safety, food, hygiene, education and entertainment/recreational activities. This could require working outside of the normal work schedule. If so, overtime compensation may be earned.
</p><p>Factors such as education and experience may be considered when establishing the starting salary for employees coming from other state agencies within Texas.</p><p>
This role requires frequent travel to homes and offices both within and outside your assigned region. Reliable transportation and a strong willingness to travel are essential, as you can expect to be on the road about 75% of the time. While much of your travel will be local, there will be instances&mdash;including last-minute situations&mdash;where you&rsquo;ll need to go outside your assigned counties, sometimes with little notice. Some overnight travel is also required as cases demand. Flexibility is critical, as our mission to protect the most vulnerable means you must be ready to serve clients wherever and whenever you are needed.</p><p></p><p><br>
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.</p><p>
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor&rsquo;s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.</p><p>
Applicants selected for hire must pass a background check and if applicable a driver&rsquo;s record check.</p><p>
State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.</p><p>
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.</p><p>
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .</p><p>
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.</p></div>

Human Services Technician

<div><div>The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.</div><div></div><div><b><br>
What You Get Beyond Your Paycheck</b></div><div>
When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don&rsquo;t match&mdash;often adding hundreds of dollars each month to what you take home or save.</div><div></div><div><br>
Here&rsquo;s what you get as a full-time employee:</div><ul><li><b>
100% paid health insurance</b> for you, and 50% paid for eligible family members&mdash;saving you hundreds every month in out-of-pocket medical costs</li><li><b>
Retirement plans</b> with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans</li><li><b>
Paid vacation, holidays, and sick leave</b> so you can recharge and take care of life outside work (that&rsquo;s time off you&rsquo;re actually paid for)</li><li><b>
Optional dental, vision, and life insurance</b>&mdash;at rates much lower than most private plans</li><li><b>
Flexible spending accounts</b> for added tax savings on health and dependent care</li><li><b>
Employee discounts</b> on things like gym memberships, electronics, and entertainment</li></ul><div></div><div><br>
You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.</div><div>
You can see all the details here: ERS recruitment brochure</div><p></p><p><b><br>
Functional Title: </b>Human Services Technician<br>
<b>Job Title: </b>CPS CVS Unit HST I<br>
<b>Agency: </b>Dept of Family &amp; Protectve Svc<br>
<b>Department: </b>Region 7 CPS Dir Del - CVS<br>
<b>Posting Number: </b>17114<br>
<b>Closing Date: </b>06/01/2026<br>
<b>Posting Audience: </b>Internal and External<br>
<b>Occupational Category: </b>Protective Services<br>
<b>Salary Range: </b>$3,007.34<b> </b>- $3,946.25<br>
<b>Pay Frequency: </b>Monthly<br>
<b>Salary Group: </b>TEXAS-A-11<br>
<b>Shift: </b>Day<br>
<b>Additional Shift: </b>Days (First)<br>
<b>Telework: </b>Not Eligible for Telework<br>
<b>Travel: </b>Up to 75%<br>
<b>Regular/Temporary: </b>Regular<br>
<b>Full Time/Part Time: </b>Full time<br>
<b>FLSA Exempt/Non-Exempt:</b> Nonexempt<br>
<b>Facility Location:</b>
<br>
<b>Job Location City:</b> AUSTIN<br>
<b>Job Location Address:</b> 1340 AIRPORT COMMERCE DR BLDG 5, STE 525<br>
<b>Other Locations:</b>
<br>
<b>MOS Codes:</b> No military equivalent</p><br>
<div><b>
Functional Title</b></div><div><b><br>
</b></div><div>Human Services Technician</div><div><b><br>
</b></div><div><b>Brief Job Description:</b></div><div></div><div><br>
This position functions as an assistant to agency staff and supervisors in providing human services to families involved in Child Protective Services (CPS) cases, including transportation and documentation of services provided. It also includes supervising visitations between parents and children and providing various clerical functions. The position interacts routinely with Texas Department of Family and Protective Services staff, representatives from various organizations, and the general public.</div><div></div><div><br>
To learn more DFPS, please click here.</div><div><b><br>
Essential Job Functions (EJFs):</b></div><br>
<div></div><ul><li>
Provides transportation for clients to and from appointments as requested by caseworkers and/or Unit Supervisor.</li><li>
Observes and/or supervises parent and child visits.
</li><li>Completes appropriate forms and documentation concerning client contact including data entry into IMPACT and other agency systems.</li><li>
Maintain out-going paper and/or electronic appointment calendar for scheduling requests made by caseworkers/supervisor.
</li><li>Performs other duties as assigned and required to maintain unit operations including performing various clerical duties such as typing, filing, faxing, copying, answering/receiving telephone inquiries, etc.</li><li>
Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.</li><li>
Attends work regularly in accordance with agency leave policy.</li></ul><div></div><div><b><br>
Knowledge, Skills and Abilities (KSAs):</b></div><br>
<p></p><ul><li>
Knowledge of Child Protective Services
</li><li>Knowledge of community resources</li><li>
Ability to communicate effectively verbally and in writing.</li><li>
Ability to follow instructions.</li><li>
Ability to get work effectively with others.</li><li>
Ability to effectively supervise children of various ages.</li><li>
Ability to operate a personal computer, several software packages, and basic office equipment.</li><li>
Ability to work in an office supporting several staff members.</li></ul><div><b>
Registrations, Licensure Requirements or Certifications:</b></div><div></div><p><br>
This position requires use of the applicant's personal motor vehicle to complete job functions.</p><p><br>
</p><div>Applicants for positions must have a reliable motor vehicle, and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance and license.</div><div></div><div><b><br>
Initial Screening Criteria:</b></div><br>
<div></div><ul><li>
Graduation from high school or equivalent.</li><li>
One-year full-time social services, clerical, secretarial, administrative support, general office, or FPS experience.</li></ul><p>
Acceptable Substitutions:</p><ul><li>
Thirty semester hours from an accredited college or university.</li></ul><div><b>
Additional Information:</b></div><div></div><p><br>
Human Service Technicians may be required to work together with DFPS caseworkers in providing supervision of children without placement (CWOP). Children can vary in age, but primarily the population that will be worked with is children that can range from 10 to 17 years of age. Responsibilities of the position include assisting the DFPS caseworker with monitoring children and ensuring needs are met during their office or community location stay to include: safety, food, hygiene, education and entertainment/recreational activities. This could require working outside of the normal work schedule. If so, overtime compensation may be earned.
</p><p>Factors such as education and experience may be considered when establishing the starting salary for employees coming from other state agencies within Texas.</p><p>
This role requires frequent travel to homes and offices both within and outside your assigned region. Reliable transportation and a strong willingness to travel are essential, as you can expect to be on the road about 75% of the time. While much of your travel will be local, there will be instances&mdash;including last-minute situations&mdash;where you&rsquo;ll need to go outside your assigned counties, sometimes with little notice. Some overnight travel is also required as cases demand. Flexibility is critical, as our mission to protect the most vulnerable means you must be ready to serve clients wherever and whenever you are needed.</p><p></p><p><br>
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.</p><p>
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor&rsquo;s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.</p><p>
Applicants selected for hire must pass a background check and if applicable a driver&rsquo;s record check.</p><p>
State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.</p><p>
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.</p><p>
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .</p><p>
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.</p></div>

<div><div>The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.</div><div></div><div><b><br>
What You Get Beyond Your Paycheck</b></div><div>
When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don&rsquo;t match&mdash;often adding hundreds of dollars each month to what you take home or save.</div><div></div><div><br>
Here&rsquo;s what you get as a full-time employee:</div><ul><li><b>
100% paid health insurance</b> for you, and 50% paid for eligible family members&mdash;saving you hundreds every month in out-of-pocket medical costs</li><li><b>
Retirement plans</b> with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans</li><li><b>
Paid vacation, holidays, and sick leave</b> so you can recharge and take care of life outside work (that&rsquo;s time off you&rsquo;re actually paid for)</li><li><b>
Optional dental, vision, and life insurance</b>&mdash;at rates much lower than most private plans</li><li><b>
Flexible spending accounts</b> for added tax savings on health and dependent care</li><li><b>
Employee discounts</b> on things like gym memberships, electronics, and entertainment</li></ul><div></div><div><br>
You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.</div><div>
You can see all the details here: ERS recruitment brochure</div><p></p><p><b><br>
Functional Title: </b>CPI Investigation Worker Trainee<br>
<b>Job Title: </b>CPI INV Trainee Spec I<br>
<b>Agency: </b>Dept of Family &amp; Protectve Svc<br>
<b>Department: </b>CPS Investigations Region 3W<br>
<b>Posting Number: </b>15855<br>
<b>Closing Date: </b>04/27/2026<br>
<b>Posting Audience: </b>Internal and External<br>
<b>Occupational Category: </b>Protective Services<br>
<b>Salary Range: </b>$3,816.65<b> </b>- $5,372.41<br>
<b>Pay Frequency: </b>Monthly<br>
<b>Salary Group: </b>TEXAS-B-17<br>
<b>Shift: </b>Day<br>
<b>Additional Shift:</b><br>
<b>Telework: </b>Not Eligible for Telework<br>
<b>Travel: </b>Up to 75%<br>
<b>Regular/Temporary: </b>Regular<br>
<b>Full Time/Part Time: </b>Full time<br>
<b>FLSA Exempt/Non-Exempt:</b> Nonexempt<br>
<b>Facility Location:</b>
<br>
<b>Job Location City:</b> FORT WORTH<br>
<b>Job Location Address:</b> 3609 MARQUITA DRIVE<br>
<b>Other Locations:</b> Fort Worth; Arlington<br>
<b>MOS Codes:</b> 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1<br>
5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12</p><br>
<p><b>
Brief Job Description:
</b></p><p>Child Protective Investigations (CPI) Investigators investigate claims of child abuse and neglect. They have the difficult task of figuring out what happened and predicting what will happen in the future. CPI receives and investigates reports of abuse and neglect 24 hours per day, every day of the year.</p><p></p><p><br>
A CPI investigation includes interviewing and gathering information to see if abuse or neglect happened and if intervention is necessary. The investigator considers both risk and safety issues and may recommend services for the child and family to reduce the risk of further abuse or neglect.</p><p></p><p><br>
HELP US MAKE A DIFFERENCE:</p><p></p><p><br>
To explore more of what Investigation Specialists do, click here.</p><p>
For a realistic job preview of this position and to learn more DFPS, please click here. You will also have access to a self-assessment that will help you determine if this type of work is something that is a good fit for you.
</p><p>DFPS is committed to its employees' professional development and ongoing success and offers the DFPS Certification Program to enhance skills and advance careers within our organization. The program is tailored specifically for DFPS employees, provides the opportunity to earn additional compensation through a supportive learning environment that fosters growth and innovation, and equips participants with the knowledge and skills needed to deepen their expertise in their respective role.</p><p></p><p><b><br>
Essential Job Functions (EJFs):</b></p><br>
<p></p><ul><li>
Responds quickly in crisis situations involving children who may be in an abusive or neglectful situation. Sometimes these situations can be dangerous.
</li><li>Conducts forensic investigations of reports of abuse/neglect to children to determine if abuse or neglect occurred and conducts assessments to determine the current or future risk of harm to children.</li><li>
Observes children for signs of any harm and assess the signs to determine if they are the result of abuse or neglect. This could involve children with serious injuries and child fatalities.</li><li>
Interviews people in the case such as the parents, caregivers, person who reports the concern, family members, and others familiar with the family situation. This may include medical staff, teachers, law enforcement, etc.</li><li>
Assesses child safety and takes the necessary actions to protect the child as appropriate. This could include removing a child from their family.</li><li>
Talks frankly and objectively with families about matters they may consider personal and private, such as parenting decisions and actions, sexual abuse, income, money management, and personal relationships.</li><li>
Determines action to be taken to remove or to reduce an immediate threat to the safety of a child to include working with families to identify family members who can assist with keeping the child safe, testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources.</li><li>
Documents all relevant and appropriate information gathered during the investigation and completes all required forms accurately and in a timely manner.</li><li>
Gathers family and kinship information to support the child in a placement, should the child be placed in DFPS custody.
</li><li>Participates in a regular on-call rotation that requires response to situations of abuse/neglect after normal business hours including overnight and weekend.</li><li>
Develops and maintains effective working relationships with law enforcement officials, judicial officials, legal resources, medical professionals, and the community.</li><li>
Works under constant deadlines that require prioritizing tasks and the ability to work flexible hours.</li><li>
Maintains a balance of objectivity and empathy for families living in stressful and crisis situations.</li><li>
Attends and participates in training/meetings/staffings.</li><li>
Performs other duties as assigned and required to maintain unit operations.</li><li>
Promotes and demonstrates appropriate respect for cultural diversity and competency among coworkers and all work-related contacts.</li><li>
Attends work regularly in accordance with agency leave policy.</li></ul><p></p><p><b><br>
Knowledge, Skills and Abilities (KSAs):</b></p><br>
<p></p><ul><li>
Knowledge of child development</li><li>
Knowledge of family dynamics</li><li>
Skill in effective verbal and written communication</li><li>
Skill in establishing and maintaining effective working relationships</li><li>
Skill in problem solving techniques</li></ul><ul><li>
Ability to operate a personal computer</li><li>
Ability to travel and attend child and family visits as well as other work related appointments and meetings after 5pm</li><li>
Ability to be on call on a rotating basis and work irregular hours</li><li>
Ability to work in an emotion-filled environment and which may require conducting home visits in isolated or high crime areas and may involve exposure to substandard and unsanitary living conditions</li></ul><p></p><p><b><br>
Registrations, Licensure Requirements or Certifications:</b></p><p></p><p><br>
This position requires use of the applicant's personal motor vehicle to complete job functions.</p><p></p><p><br>
Applicants for positions must have a reliable motor vehicle and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance and license.</p><p></p><p><b><br>
Initial Screening Criteria:</b></p><p></p><p><br>
Child Protective Investigations Specialist I: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience.</p><p><br>
</p><p>Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations.</p><p></p><p><br>
Child Protective Investigations Specialist II: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as a Child Protective Investigations Specialist I for 9 months AND have received Child Protective Services Specialist Certification OR currently employed as a Child Protective Investigations Specialist II or Child Protective Services Specialist II in Texas Department of Family and Protective Services OR previously employed as a Child Protective Investigations Specialist II or Child Protective Services</p><p>
Specialist II in Texas Department of Family and Protective Services.</p><p></p><p><br>
Child Investigations Specialist III: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as a Child Protective Investigations Specialist II for 9 months AND have received Advanced Child Protective Services Specialist Certification OR currently employed as a Child Protective Investigations Specialist III or Child Protective Services Specialist III in Texas Department of Family and Protective Services OR previously employed as a Child Protective Investigations Specialist III or Child Protective Services Specialist III in Texas Department of Family and Protective Services.</p><p></p><p><br>
Child Investigations Specialist IV: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as a Child Protective Investigations Specialist III for 24 months AND have received Senior Advanced Child Protective Services Specialist Certification OR currently employed as a Child Protective Investigations Specialist IV or Child Protective Services Specialist IV in Texas Department of Family and Protective Services OR previously employed as a Child Protective Investigations Specialist IV or Child Protective Services Specialist IV in Texas Department of Family and Protective Services.</p><p></p><p><b><br>
Preferred Criteria</b></p><br>
<p></p><ul><li>
Degree in Social Work, Human Services (Psychology, Sociology, Child &amp; Family Studies, or Counseling), or Criminal Justice.</li><li>
Prior work experience in human services, social work, mental health, legal, or criminal justice such as parole/probation or related fields.</li><li>
Bilingual (English/Spanish) preferred.</li><li>
Typing and writing proficiency or writing-related experience/education.</li></ul><p></p><p><b><br>
Additional Information:</b></p><p></p><p><br>
This position may be filled at any level from a Child Protective Investigations Specialist I to a Child Protective Investigations Specialist IV. Factors such as education and experience may be considered when establishing the starting salary.</p><p></p><p><br>
Applicants selected for this position are also eligible to receive a $416.66 monthly increase in addition to the base salary. Applicants hired into an investigative position will receive this increase the first of the month following 120 days of tenure. Once employed, the incumbent must remain in an investigative position to continue to receive the additional pay. If you leave Family Investigations or AR and return within the last 12-months, the INV stipend is given immediately. All other situations must wait the 120 days to receive the INV stipend.</p><p></p><p><br>
This position will be in a mobile unit which means the majority of the work will be conducted using mobile technology, such as a tablet, while away from the office. Being mobile requires working independently yet still being responsive to supervision and your assigned unit.</p><p></p><p><br>
Newly hired DFPS employees in eligible positions will be assigned a DFPS cellular phone.</p><p></p><p><br>
Learn about the essential COMPETENCIES required/acquired during the first few months of employment here: DFPS - CPS Practice Guides &amp; Core Competencies</p><p></p><p><br>
PHYSICAL REQUIREMENTS:</p><p></p><p><br>
These requirements are not exhaustive, and additional job related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements. These are typical requirements; however, reasonable accommodations are possible.</p><p></p><p><br>
Physical Activities: He/she is frequently asked to stand, hear and talk; he/she is occasionally asked to climb.</p><p></p><p><br>
Physical Demands: The incumbent typically performs work that requires him/her to exert up to 20 pounds occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.</p><p></p><p><br>
Visual Requirements: The incumbent must be able to see objects clearly at 20 inches or less, and at 20 or more feet. In addition, he/she must be able to adjust his/her eyes to bring objects into focus, distinguish colors, see objects in his/her peripheral vision, and see objects in three dimensions.</p><p></p><p><br>
Working Conditions: He/she typically works in a mobile environment (the majority of work is performed outside of the office environment) and is exposed occasionally to adverse environmental conditions including, but not necessarily limited to, extreme heat, wetness and humidity, chemicals, close quarters, gases and heights.</p><p></p><p><br>
This role requires frequent travel to homes and offices both within and outside your assigned region. Reliable transportation and a strong willingness to travel are essential, as you can expect to be on the road about 60% of the time. While much of your travel will be local, there will be instances&mdash;including last-minute situations&mdash;where you&rsquo;ll need to go outside your assigned counties, sometimes with little notice. Some overnight travel is also required, especially during initial training held outside your area and as cases demand. Flexibility is critical, as our mission to protect the most vulnerable means you must be ready to serve clients wherever and whenever you are needed.</p><p></p><p><br>
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.</p><p>
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor&rsquo;s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.</p><p>
Applicants selected for hire must pass a background check and if applicable a driver&rsquo;s record check.</p><p>
State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.</p><p>
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.</p><p>
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .</p><p>
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.</p></div>

CPI Investigation Worker Trainee

<div><div>The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.</div><div></div><div><b><br>
What You Get Beyond Your Paycheck</b></div><div>
When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don&rsquo;t match&mdash;often adding hundreds of dollars each month to what you take home or save.</div><div></div><div><br>
Here&rsquo;s what you get as a full-time employee:</div><ul><li><b>
100% paid health insurance</b> for you, and 50% paid for eligible family members&mdash;saving you hundreds every month in out-of-pocket medical costs</li><li><b>
Retirement plans</b> with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans</li><li><b>
Paid vacation, holidays, and sick leave</b> so you can recharge and take care of life outside work (that&rsquo;s time off you&rsquo;re actually paid for)</li><li><b>
Optional dental, vision, and life insurance</b>&mdash;at rates much lower than most private plans</li><li><b>
Flexible spending accounts</b> for added tax savings on health and dependent care</li><li><b>
Employee discounts</b> on things like gym memberships, electronics, and entertainment</li></ul><div></div><div><br>
You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.</div><div>
You can see all the details here: ERS recruitment brochure</div><p></p><p><b><br>
Functional Title: </b>CPI Investigation Worker Trainee<br>
<b>Job Title: </b>CPI INV Trainee Spec I<br>
<b>Agency: </b>Dept of Family &amp; Protectve Svc<br>
<b>Department: </b>CPS Investigations Region 3E<br>
<b>Posting Number: </b>15857<br>
<b>Closing Date: </b>05/13/2026<br>
<b>Posting Audience: </b>Internal and External<br>
<b>Occupational Category: </b>Protective Services<br>
<b>Salary Range: </b>$3,816.65<b> </b>- $5,372.41<br>
<b>Pay Frequency: </b>Monthly<br>
<b>Salary Group: </b>TEXAS-B-17<br>
<b>Shift: </b>Day<br>
<b>Additional Shift:</b><br>
<b>Telework: </b>Not Eligible for Telework<br>
<b>Travel: </b>Up to 75%<br>
<b>Regular/Temporary: </b>Regular<br>
<b>Full Time/Part Time: </b>Full time<br>
<b>FLSA Exempt/Non-Exempt:</b> Nonexempt<br>
<b>Facility Location:</b>
<br>
<b>Job Location City:</b> DALLAS<br>
<b>Job Location Address:</b> 7950 ELMBROOK DR<br>
<b>Other Locations:</b>
<br>
<b>MOS Codes:</b> 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1<br>
5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12</p><br>
<p><b>
This requisition will be utilized to fill positions with two alternative schedules:</b></p><p><b>
1) Wednesday - Sunday 4:00pm-1:00am</b></p><p><b>
2) Friday -Tuesday 5:00pm-2:00am.</b></p><p></p><div><p><br>
Child Protective Investigations (CPI) Investigators investigate claims of child abuse and neglect. They have the difficult task of figuring out what happened and predicting what will happen in the future. CPI receives and investigates reports of abuse and neglect 24 hours per day, every day of the year.</p><div></div><div><br>
A CPI investigation includes interviewing and gathering information to see if abuse or neglect happened and if intervention is necessary. The investigator considers both risk and safety issues and may recommend services for the child and family to reduce the risk of further abuse or neglect.</div><div></div><div><br>
HELP US MAKE A DIFFERENCE:</div><div></div><div><br>
To explore more of what Investigation Specialists do, click here.</div><p>
For a realistic job preview of this position and to learn more DFPS, please click here. You will also have access to a self-assessment that will help you determine if this type of work is something that is a good fit for you.</p><p>
DFPS is committed to its employees' professional development and ongoing success and offers the DFPS Certification Program to enhance skills and advance careers within our organization. The program is tailored specifically for DFPS employees, provides the opportunity to earn additional compensation through a supportive learning environment that fosters growth and innovation, and equips participants with the knowledge and skills needed to deepen their expertise in their respective role.</p><div></div><h1 class="jobSectionHeader"><b><br>
Essential Job Functions (EJFs):</b></h1><br>
<div></div><ul><li>
Responds quickly in crisis situations involving children who may be in an abusive or neglectful situation. Sometimes these situations can be dangerous.</li><li>
Conducts forensic investigations of reports of abuse/neglect to children to determine if abuse or neglect occurred and conducts assessments to determine the current or future risk of harm to children.</li></ul></div><div><ul><li>
Observes children for signs of any harm and assess the signs to determine if they are the result of abuse or neglect. This could involve children with serious injuries and child fatalities.</li><li>
Interviews people in the case such as the parents, caregivers, person who reports the concern, family members, and others familiar with the family situation. This may include medical staff, teachers, law enforcement, etc.</li><li>
Assesses child safety and takes the necessary actions to protect the child as appropriate. This could include removing a child from their family.</li><li>
Talks frankly and objectively with families about matters they may consider personal and private, such as parenting decisions and actions, sexual abuse, income, money management, and personal relationships.</li><li>
Determines action to be taken to remove or to reduce an immediate threat to the safety of a child to include working with families to identify family members who can assist with keeping the child safe, testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources.</li><li>
Documents all relevant and appropriate information gathered during the investigation and completes all required forms accurately and in a timely manner.</li><li>
Gathers family and kinship information to support the child in a placement, should the child be placed in DFPS custody.</li><li>
Participates in a regular on-call rotation that requires response to situations of abuse/neglect after normal business hours including overnight and weekend.</li><li>
Develops and maintains effective working relationships with law enforcement officials, judicial officials, legal resources, medical professionals, and the community.</li><li>
Works under constant deadlines that require prioritizing tasks and the ability to work flexible hours.</li><li>
Maintains a balance of objectivity and empathy for families living in stressful and crisis situations.</li><li>
Attends and participates in training/meetings/staffings.</li><li>
Performs other duties as assigned and required to maintain unit operations.</li><li>
Promotes and demonstrates appropriate respect for cultural diversity and competency among coworkers and all work-related contacts.</li><li>
Attends work regularly in accordance with agency leave policy.</li></ul><div></div><h1 class="jobSectionHeader"><b><br>
Knowledge, Skills and Abilities (KSAs):</b></h1><br>
<div></div><ul><li>
Knowledge of child development</li><li>
Knowledge of family dynamics</li></ul></div><div><ul><li>
Skill in effective verbal and written communication</li><li>
Skill in establishing and maintaining effective working relationships</li><li>
Skill in problem solving techniques</li><li>
Ability to operate a personal computer</li><li>
Ability to travel and attend child and family visits as well as other work related appointments and meetings after 5pm</li><li>
Ability to be on call on a rotating basis and work irregular hours</li><li>
Ability to work in an emotion-filled environment and which may require conducting home visits in isolated or high crime areas and may involve exposure to substandard and unsanitary living conditions</li></ul><div></div><h1 class="jobSectionHeader"><b><br>
Registrations, Licensure Requirements or Certifications:</b></h1><div></div><p><br>
This position requires use of the applicant's personal motor vehicle to complete job functions.</p><div></div><div><br>
Applicants for positions must have a reliable motor vehicle and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance and license.</div><div></div><h1 class="jobSectionHeader"><b><br>
Initial Screening Criteria:</b></h1><div></div><p><br>
Child Protective Investigations Specialist I: An accredited Bachelor's</p><p>
degree <b>OR </b>accredited Associate's degree plus two (2) years of relevant work experience <b>OR </b>60 accredited college credit hours plus two (2) years relevant work experience <b>OR </b>90 accredited college credit hours plus one (1) year of relevant work experience.</p><div></div><div><br>
Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations.</div><div></div><div><br>
Child Protective Investigations Specialist II: An accredited Bachelor's</div><p>
degree <b>OR </b>accredited Associate's degree plus two (2) years of relevant work experience <b>OR </b>60 accredited college credit hours plus two (2) years relevant work experience <b>OR </b>90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at- risk populations. Employed as a Child Protective Investigations Specialist I for 9 months AND have received Child Protective Services Specialist Certification OR currently employed as a Child Protective Investigations Specialist II or Child Protective Services Specialist II in Texas Department of Family and Protective Services OR previously employed as a Child Protective Investigations Specialist II or Child Protective Services</p></div><div><div>
Specialist II in Texas Department of Family and Protective Services.</div><div></div><div><br>
Child Investigations Specialist III: An accredited Bachelor's</div><p>
degree <b>OR </b>accredited Associate's degree plus two (2) years of relevant work experience <b>OR </b>60 accredited college credit hours plus two (2) years relevant work experience <b>OR </b>90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at- risk populations. Employed as a Child Protective Investigations Specialist II for 9 months AND have received Advanced Child Protective Services Specialist Certification OR currently employed as a Child Protective Investigations Specialist III or Child Protective Services Specialist III in Texas Department of Family and Protective Services OR previously employed as a Child Protective Investigations Specialist III or Child Protective Services Specialist III in Texas Department of Family and Protective Services.</p><div></div><div><br>
Child Investigations Specialist IV: An accredited Bachelor's</div><p>
degree <b>OR </b>accredited Associate's degree plus two (2) years of relevant work experience <b>OR </b>60 accredited college credit hours plus two (2) years relevant work experience <b>OR </b>90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at- risk populations. Employed as a Child Protective Investigations Specialist III for 24 months AND have received Senior Advanced Child Protective Services Specialist Certification OR currently employed as a Child Protective Investigations Specialist IV or Child Protective Services Specialist IV in Texas Department of Family and Protective Services OR previously employed as a Child Protective Investigations Specialist IV or Child Protective Services Specialist IV in Texas Department of Family and Protective Services.</p><div></div><h1 class="jobSectionHeader"><b><br>
Preferred Criteria</b></h1><div></div><ul><li><div><br>
<ul><li>
Degree in Social Work, Human Services (Psychology, Sociology, Child &amp; Family Studies, or Counseling), or Criminal Justice.</li></ul></div></li></ul></div><p></p><div><ul><li><div><br>
<ul><li>
Prior work experience in human services, social work, mental health, legal, or criminal justice such as parole/probation or related fields.</li><li>
Bilingual (English/Spanish) preferred.</li><li>
Typing and writing proficiency or writing-related experience/education.</li></ul></div></li></ul><div></div><h1 class="jobSectionHeader"><b><br>
Additional Information:</b></h1><div></div><p><br>
This position may be filled at any level from a Child Protective Investigations Specialist I to a Child Protective Investigations Specialist IV. Factors such as education and experience may be considered when establishing the starting salary.</p><div></div><div><br>
Applicants selected for this position are also eligible to receive a $416.66 monthly increase in addition to the base salary. Applicants hired into an investigative position will receive this increase the first of the month following 120 days of tenure. Once employed, the incumbent must remain in an investigative position to continue to receive the additional pay. If you leave Family Investigations or AR and return within the last 12-months, the INV stipend is given immediately. All other situations must wait the 120 days to receive the INV stipend.</div><div></div><div><br>
This position will be in a mobile unit which means the majority of the work will be conducted using mobile technology, such as a tablet, while away from the office. Being mobile requires working independently yet still being responsive to supervision and your assigned unit.</div><div></div><div><br>
Newly hired DFPS employees in eligible positions will be assigned a DFPS cellular phone.</div><div></div><div><br>
Learn about the essential COMPETENCIES required/acquired during the first few months of employment here: DFPS - CPS Practice Guides &amp; Core Competencies</div><div></div><p><br>
PHYSICAL REQUIREMENTS:</p><div></div><div><br>
These requirements are not exhaustive, and additional job related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements. These</div></div><p></p><p><br>
are typical requirements; however, reasonable accommodations are possible.</p><div></div><div><br>
Physical Activities: He/she is frequently asked to stand, hear and talk; he/she is occasionally asked to climb.</div><div></div><div><br>
Physical Demands: The incumbent typically performs work that requires him/her to exert up to 20 pounds occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.</div><div></div><div><br>
Visual Requirements: The incumbent must be able to see objects clearly at 20 inches or less, and at 20 or more feet. In addition, he/she must be able to adjust his/her eyes to bring objects into focus, distinguish colors, see objects in his/her peripheral vision, and see objects in three dimensions.</div><div></div><div><br>
Working Conditions: He/she typically works in a mobile environment (the majority of work is performed outside of the office environment) and is exposed occasionally to adverse environmental conditions including, but not necessarily limited to, extreme heat, wetness and humidity, chemicals, close quarters, gases and heights.</div><div></div><div><br>
This role requires frequent travel to homes and offices both within and outside your assigned region. Reliable transportation and a strong willingness to travel are essential, as you can expect to be on the road about 60% of the time. While much of your travel will be local, there will be instances&mdash;including last-minute situations&mdash;where you&rsquo;ll need to go outside your assigned counties, sometimes with little notice. Some overnight travel is also required, especially during initial training held outside your area and as cases demand. Flexibility is critical, as our mission to protect the most vulnerable means you must be ready to serve clients wherever and whenever you are needed.</div><p></p><p><br>
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.</p><p>
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor&rsquo;s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.</p><p>
Applicants selected for hire must pass a background check and if applicable a driver&rsquo;s record check.</p><p>
State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.</p><p>
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.</p><p>
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .</p><p>
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.</p></div>

<div><div>The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.</div><div></div><div><b><br>
What You Get Beyond Your Paycheck</b></div><div>
When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don&rsquo;t match&mdash;often adding hundreds of dollars each month to what you take home or save.</div><div></div><div><br>
Here&rsquo;s what you get as a full-time employee:</div><ul><li><b>
100% paid health insurance</b> for you, and 50% paid for eligible family members&mdash;saving you hundreds every month in out-of-pocket medical costs</li><li><b>
Retirement plans</b> with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans</li><li><b>
Paid vacation, holidays, and sick leave</b> so you can recharge and take care of life outside work (that&rsquo;s time off you&rsquo;re actually paid for)</li><li><b>
Optional dental, vision, and life insurance</b>&mdash;at rates much lower than most private plans</li><li><b>
Flexible spending accounts</b> for added tax savings on health and dependent care</li><li><b>
Employee discounts</b> on things like gym memberships, electronics, and entertainment</li></ul><div></div><div><br>
You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.</div><div>
You can see all the details here: ERS recruitment brochure</div><p></p><p><b><br>
Functional Title: </b>CPI Investigation Worker Trainee<br>
<b>Job Title: </b>CPI INV Trainee Spec I<br>
<b>Agency: </b>Dept of Family &amp; Protectve Svc<br>
<b>Department: </b>CPS Investigations Region 10<br>
<b>Posting Number: </b>15852<br>
<b>Closing Date: </b>04/27/2026<br>
<b>Posting Audience: </b>Internal and External<br>
<b>Occupational Category: </b>Protective Services<br>
<b>Salary Range: </b>$3,816.65<b> </b>- $5,372.41<br>
<b>Pay Frequency: </b>Monthly<br>
<b>Salary Group: </b>TEXAS-B-17<br>
<b>Shift: </b>Day<br>
<b>Additional Shift:</b><br>
<b>Telework: </b>Not Eligible for Telework<br>
<b>Travel: </b>Up to 75%<br>
<b>Regular/Temporary: </b>Regular<br>
<b>Full Time/Part Time: </b>Full time<br>
<b>FLSA Exempt/Non-Exempt:</b> Nonexempt<br>
<b>Facility Location:</b>
<br>
<b>Job Location City:</b> EL PASO<br>
<b>Job Location Address:</b> 7400 DIANA DR<br>
<b>Other Locations:</b>
<br>
<b>MOS Codes:</b> 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1<br>
5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12</p><br>
<div><b>
Brief Job Description:</b></div><div></div><div><br>
Child Protective Investigations (CPI) Investigators investigate claims of child abuse and neglect. They have the difficult task of figuring out what happened and predicting what will happen in the future. CPI receives and investigates reports of abuse and neglect 24 hours per day, every day of the year.</div><div><br>
</div><div>A CPI investigation includes interviewing and gathering information to see if abuse or neglect happened and if intervention is necessary. The investigator considers both risk and safety issues and may recommend services for the child and family to reduce the risk of further abuse or neglect.</div><div></div><div><br>
HELP US MAKE A DIFFERENCE:</div><div></div><p><br>
To explore more of what Investigation Specialists do, click here.</p><p>
For a realistic job preview of this position and to learn more DFPS, please click here. You will also have access to a self-assessment that will help you determine if this type of work is something that is a good fit for you.
</p><div>DFPS is committed to its employees' professional development and ongoing success and offers the DFPS Certification Program to enhance skills and advance careers within our organization. The program is tailored specifically for DFPS employees, provides the opportunity to earn additional compensation through a supportive learning environment that fosters growth and innovation, and equips participants with the knowledge and skills needed to deepen their expertise in their respective role.</div><div></div><div><b><br>
Essential Job Functions (EJFs):</b></div><br>
<div></div><ul><li>
Responds quickly in crisis situations involving children who may be in an abusive or neglectful situation. Sometimes these situations can be dangerous.
</li><li>Conducts forensic investigations of reports of abuse/neglect to children to determine if abuse or neglect occurred and conducts assessments to determine the current or future risk of harm to children.</li><li>
Observes children for signs of any harm and assess the signs to determine if they are the result of abuse or neglect. This could involve children with serious injuries and child fatalities.</li><li>
Interviews people in the case such as the parents, caregivers, person who reports the concern, family members, and others familiar with the family situation. This may include medical staff, teachers, law enforcement, etc.</li><li>
Assesses child safety and takes the necessary actions to protect the child as appropriate. This could include removing a child from their family.
</li><li>Talks frankly and objectively with families about matters they may consider personal and private, such as parenting decisions and actions, sexual abuse, income, money management, and personal relationships.</li><li>
Determines action to be taken to remove or to reduce an immediate threat to the safety of a child to include working with families to identify family members who can assist with keeping the child safe, testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources.</li><li>
Documents all relevant and appropriate information gathered during the investigation and completes all required forms accurately and in a timely manner.</li><li>
Gathers family and kinship information to support the child in a placement, should the child be placed in DFPS custody.
</li><li>Participates in a regular on-call rotation that requires response to situations of abuse/neglect after normal business hours including overnight and weekend.</li><li>
Develops and maintains effective working relationships with law enforcement officials, judicial officials, legal resources, medical professionals, and the community.
</li><li>Works under constant deadlines that require prioritizing tasks and the ability to work flexible hours.
</li><li>Maintains a balance of objectivity and empathy for families living in stressful and crisis situations.</li><li>
Attends and participates in training/meetings/staffings.
</li><li>Performs other duties as assigned and required to maintain unit operations.
</li><li>Promotes and demonstrates appropriate respect for cultural diversity and competency among coworkers and all work-related contacts.
</li><li>Attends work regularly in accordance with agency leave policy.</li></ul><div></div><div><b><br>
Knowledge, Skills and Abilities (KSAs):</b></div><br>
<div></div><ul><li>
Knowledge of child development</li><li>
Knowledge of family dynamics</li><li>
Skill in effective verbal and written communication</li><li>
Skill in establishing and maintaining effective working relationships</li><li>
Skill in problem solving techniques</li></ul><ul><li>
Ability to operate a personal computer</li><li>
Ability to travel and attend child and family visits as well as other work related appointments and meetings after 5pm</li><li>
Ability to be on call on a rotating basis and work irregular hours</li><li>
Ability to work in an emotion-filled environment and which may require conducting home visits in isolated or high crime areas and may involve exposure to substandard and unsanitary living conditions</li></ul><div></div><div><b><br>
Registrations, Licensure Requirements or Certifications:</b></div><div></div><div><br>
This position requires use of the applicant's personal motor vehicle to complete job functions.</div><div></div><div><br>
Applicants for positions must have a reliable motor vehicle and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance and license.</div><div></div><div><b><br>
Initial Screening Criteria:</b></div><div></div><div><br>
Child Protective Investigations Specialist I: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience.</div><div><br>
</div><div>Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations.</div><div></div><div><br>
Child Protective Investigations Specialist II: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as a Child Protective Investigations Specialist I for 9 months AND have received Child Protective Services Specialist Certification OR currently employed as a Child Protective Investigations Specialist II or Child Protective Services Specialist II in Texas Department of Family and Protective Services OR previously employed as a Child Protective Investigations Specialist II or Child Protective Services
</div><div>Specialist II in Texas Department of Family and Protective Services.</div><div></div><div><br>
Child Investigations Specialist III: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as a Child Protective Investigations Specialist II for 9 months AND have received Advanced Child Protective Services Specialist Certification OR currently employed as a Child Protective Investigations Specialist III or Child Protective Services Specialist III in Texas Department of Family and Protective Services OR previously employed as a Child Protective Investigations Specialist III or Child Protective Services Specialist III in Texas Department of Family and Protective Services.</div><div></div><div><br>
Child Investigations Specialist IV: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as a Child Protective Investigations Specialist III for 24 months AND have received Senior Advanced Child Protective Services Specialist Certification OR currently employed as a Child Protective Investigations Specialist IV or Child Protective Services Specialist IV in Texas Department of Family and Protective Services OR previously employed as a Child Protective Investigations Specialist IV or Child Protective Services Specialist IV in Texas Department of Family and Protective Services.</div><div></div><div><b><br>
Preferred Criteria</b></div><br>
<div></div><ul><li>
Degree in Social Work, Human Services (Psychology, Sociology, Child &amp; Family Studies, or Counseling), or Criminal Justice.</li><li>
Prior work experience in human services, social work, mental health, legal, or criminal justice such as parole/probation or related fields.</li><li>
Bilingual (English/Spanish) preferred.</li><li>
Typing and writing proficiency or writing-related experience/education.</li></ul><div></div><div><b><br>
Additional Information:</b></div><div></div><div><br>
This position may be filled at any level from a Child Protective Investigations Specialist I to a Child Protective Investigations Specialist IV. Factors such as education and experience may be considered when establishing the starting salary.</div><div><br>
</div><div>Applicants selected for this position are also eligible to receive a $416.66 monthly increase in addition to the base salary. Applicants hired into an investigative position will receive this increase the first of the month following 120 days of tenure. Once employed, the incumbent must remain in an investigative position to continue to receive the additional pay. If you leave Family Investigations or AR and return within the last 12-months, the INV stipend is given immediately. All other situations must wait the 120 days to receive the INV stipend.</div><div></div><div><br>
This position will be in a mobile unit which means the majority of the work will be conducted using mobile technology, such as a tablet, while away from the office. Being mobile requires working independently yet still being responsive to supervision and your assigned unit.</div><div><br>
</div><div>Newly hired DFPS employees in eligible positions will be assigned a DFPS cellular phone.</div><div><br>
</div><p>Learn about the essential COMPETENCIES required/acquired during the first few months of employment here: DFPS - CPS Practice Guides &amp; Core Competencies</p><div></div><div><br>
PHYSICAL REQUIREMENTS:</div><div></div><div><br>
These requirements are not exhaustive, and additional job related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements. These are typical requirements; however, reasonable accommodations are possible.</div><div></div><div><br>
Physical Activities: He/she is frequently asked to stand, hear and talk; he/she is occasionally asked to climb.</div><div></div><div><br>
Physical Demands: The incumbent typically performs work that requires him/her to exert up to 20 pounds occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.</div><div></div><div><br>
Visual Requirements: The incumbent must be able to see objects clearly at 20 inches or less, and at 20 or more feet. In addition, he/she must be able to adjust his/her eyes to bring objects into focus, distinguish colors, see objects in his/her peripheral vision, and see objects in three dimensions.</div><div></div><div><br>
Working Conditions: He/she typically works in a mobile environment (the majority of work is performed outside of the office environment) and is exposed occasionally to adverse environmental conditions including, but not necessarily limited to, extreme heat, wetness and humidity, chemicals, close quarters, gases and heights.</div><div></div><p><br>
This role requires frequent travel to homes and offices both within and outside your assigned region. Reliable transportation and a strong willingness to travel are essential, as you can expect to be on the road about 60% of the time. While much of your travel will be local, there will be instances&mdash;including last-minute situations&mdash;where you&rsquo;ll need to go outside your assigned counties, sometimes with little notice. Some overnight travel is also required, especially during initial training held outside your area and as cases demand. Flexibility is critical, as our mission to protect the most vulnerable means you must be ready to serve clients wherever and whenever you are needed.</p><p></p><p><br>
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.</p><p>
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor&rsquo;s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.</p><p>
Applicants selected for hire must pass a background check and if applicable a driver&rsquo;s record check.</p><p>
State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.</p><p>
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.</p><p>
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .</p><p>
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.</p></div>

<div><div>The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.</div><div></div><div><b><br>
What You Get Beyond Your Paycheck</b></div><div>
When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don&rsquo;t match&mdash;often adding hundreds of dollars each month to what you take home or save.</div><div></div><div><br>
Here&rsquo;s what you get as a full-time employee:</div><ul><li><b>
100% paid health insurance</b> for you, and 50% paid for eligible family members&mdash;saving you hundreds every month in out-of-pocket medical costs</li><li><b>
Retirement plans</b> with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans</li><li><b>
Paid vacation, holidays, and sick leave</b> so you can recharge and take care of life outside work (that&rsquo;s time off you&rsquo;re actually paid for)</li><li><b>
Optional dental, vision, and life insurance</b>&mdash;at rates much lower than most private plans</li><li><b>
Flexible spending accounts</b> for added tax savings on health and dependent care</li><li><b>
Employee discounts</b> on things like gym memberships, electronics, and entertainment</li></ul><div></div><div><br>
You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.</div><div>
You can see all the details here: ERS recruitment brochure</div><p></p><p><b><br>
Functional Title: </b>APS Investigator Specialist<br>
<b>Job Title: </b>APS INV Specialist I<br>
<b>Agency: </b>Dept of Family &amp; Protectve Svc<br>
<b>Department: </b>Region 5 APS In-Home Dir Del<br>
<b>Posting Number: </b>15890<br>
<b>Closing Date: </b>05/13/2026<br>
<b>Posting Audience: </b>Internal and External<br>
<b>Occupational Category: </b>Protective Services<br>
<b>Salary Range: </b>$3,816.65<b> </b>- $5,372.41<br>
<b>Pay Frequency: </b>Monthly<br>
<b>Salary Group: </b>TEXAS-B-17<br>
<b>Shift: </b>Day<br>
<b>Additional Shift:</b><br>
<b>Telework: </b>Not Eligible for Telework<br>
<b>Travel: </b>Up to 75%<br>
<b>Regular/Temporary: </b>Regular<br>
<b>Full Time/Part Time: </b>Full time<br>
<b>FLSA Exempt/Non-Exempt:</b> Nonexempt<br>
<b>Facility Location:</b>
<br>
<b>Job Location City:</b> ORANGE<br>
<b>Job Location Address:</b> 2220 GLORIA DR<br>
<b>Other Locations:</b>
<br>
<b>MOS Codes:</b> 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1<br>
5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12</p><br>
<div><b>
Brief Job Description:</b></div><div></div><p><br>
An APS Investigator Specialist protects the elderly and adults with disabilities who are unable to protect themselves. An APS Investigator Specialist has a very challenging job that can be stressful at times &ndash;but there are few occupations that offer more opportunities to learn new things about families, your community and yourself.<br>
<br>
Newly hired employees holding a Master's Degree in Social Work qualify for an automatic starting salary increase of 6.8%.<br>
<br>
HELP US MAKE A DIFFERENCE:</p><p>
To explore more of what Adult Protective Services Investigators do, click here.</p><p>
For a realistic job preview of this position and to learn more DFPS, please click here. You will also have access to a self-assessment that will help you determine if this type of work is something that is a good fit for you.
</p><div>DFPS is committed to its employees' professional development and ongoing success and offers the DFPS Certification Program to enhance skills and advance careers within our organization. The program is tailored specifically for DFPS employees, provides the opportunity to earn additional compensation through a supportive learning environment that fosters growth and innovation, and equips participants with the knowledge and skills needed to deepen their expertise in their respective role.</div><div></div><div><b><br>
Essential Job Functions (EJFs):</b></div><br>
<div></div><ul><li>
Investigates reports of abuse, neglect or exploitation of elderly or disabled adults to assess the urgency of the problem by interviewing clients, family members and other to gather social, functional, physical and mental- emotional information for evaluation.</li><li>
Provides services after normal working hours and on weekends to maintain 24 hour coverage, including receiving reports of alleged abuse, neglect or exploitation.</li><li>
Determines temporary or long-term action to be taken to remove or lessen an immediate threat to the life or health of an adult protective services client to include counseling clients and caregivers, providing information and referral services, testifying in court to seek emergency protective services, finding alternate housing when necessary, and providing on-going services.</li><li>
Develops individualized service plans to meet the needs of the adult protective services client and maintains detailed documentation on each case.</li><li>
Makes presentations and participates in community awareness and related activities to inform the public about the program.</li><li>
Prepares routine, statistical, and special reports for management.</li><li>
Serves in lead capacity in absence of supervisor.</li><li>
Performs other duties as assigned and required to maintain unit operations.</li><li>
Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.</li><li>
Attends work regularly in accordance with agency leave policy.</li></ul><div></div><div><b><br>
Knowledge, Skills and Abilities (KSAs):</b></div><br>
<p></p><ul><li>
Knowledge of agency policies, procedures, and standards.</li><li>
Knowledge of Texas laws relating to adult protective services.</li><li>
Knowledge of gerontology and the dynamics of the aging process.</li><li>
Knowledge of special problems of the aged and disabled.</li><li>
Knowledge of crisis intervention techniques and skills.</li><li>
Knowledge of differing cultures/ethnic groups and values.</li><li>
Skill in establishing and maintaining effective working relationships.</li><li>
Skill in effective verbal and written communication.</li><li>
Ability to work effectively with difficult abuse/neglect complaints.</li><li>
Ability to empathize and provide encouragement to disabled adults and the elderly and to help them meet particular needs and alleviate problems.</li><li>
Ability to operate a personal computer and various software packages.</li><li>
Ability to operate standard office equipment including fax and copy machines.</li><li>
Ability to make home visits in isolated or high crime areas that may involve exposure to substandard and unsanitary living conditions.</li><li>
Ability to be on call in order to receive reports of abuse, neglect, and exploitation.</li><li>
Ability to work with violent and dangerous individuals.</li></ul><div></div><div><b><br>
Registrations, Licensure Requirements or Certifications:</b></div><div></div><p><br>
This position requires use of the applicant's personal motor vehicle to complete job functions.</p><div>
Applicants for positions must have a reliable motor vehicle and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance, and license.</div><div></div><div><b><br>
Initial Screening Criteria:</b></div><div></div><p><br>
Adult Protective Services Investigator Specialist I: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations.</p><p>
Adult Protective Services Investigator Specialist II: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as an Adult Protective Services Investigator Specialist I for 9 months AND have received Adult Protective Services Investigator Specialist Certification OR currently employed as an Adult Protective Services Investigator Specialist II in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator Specialist II in Texas Department of Family and Protective Services.</p><p>
Adult Protective Services Investigator Specialist III: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as an Adult Protective Services Investigator Specialist II for 9 months AND have received Advanced Adult Protective Services Investigator Specialist Certification OR currently employed as a Adult Protective Services Investigator Specialist III in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator Specialist III in Texas Department of Family and Protective Services.</p><p>
Adult Protective Services Investigator Specialist IV: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as an Adult Protective Services Investigator Specialist III for 24 months AND have received Senior Adult Protective Services Investigator Specialist Certification OR currently employed as an Adult Protective Services Investigator Specialist IV in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator Specialist IV in Texas Department of Family and Protective Services.</p><div></div><div><b><br>
Preferred Criteria</b></div><br>
<div></div><ul><li>
Completion of coursework or a degree in Social Work, Criminal Justice, Sociology, Counseling, Education, or a related field.</li><li>
Experience working in a government agency, nonprofit, or school providing support to individuals or families in need, including children, adults, older adults, or people with disabilities.</li><li>
Prior experience in case management, investigations, law enforcement, or courtroom testimony related to protective services, social services, or family and adult welfare.</li><li>
Experience conducting interviews or assessments with individuals or families regarding highly sensitive matters.</li></ul><div></div><div><b><br>
Additional Information:</b></div><div></div><p><br>
This position may be filled at any level from an APS Specialist I to APS Specialist IV. Factors such as education and experience may be considered when establishing the starting salary; however, the starting salary for this position may not exceed the maximum of the pay group.
</p><p>PHYSICAL REQUIREMENTS:</p><p>
These requirements are not exhaustive, and additional job related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements. These are typical requirements; however, reasonable accommodations are possible.</p><div>
Physical Activities: He/she is frequently asked to stand, hear, and talk; he/she is occasionally asked to climb.</div><div><br>
</div><div>Physical Demands: The incumbent typically performs work that requires him/her to exert up to 20 pounds occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.</div><div></div><div><br>
Visual Requirements: The incumbent must be able to see objects clearly at 20 inches or less, and at 20 or more feet. In addition, he/she must be able to adjust his/her eyes to bring objects into focus, distinguish colors, see objects in his/her peripheral vision, and see objects in three dimensions.</div><div></div><div><br>
Working Conditions: He/she typically works in a mobile environment (the majority of work is performed outside of the office environment) and is exposed occasionally to adverse environmental conditions including, but not necessarily limited to, extreme heat, wetness and humidity, chemicals, close quarters, gases and heights.</div><div></div><p><br>
The APS Professional Education Program reimburses eligible staff for the cost of tuition and fees up to $10,500 per fiscal year. An applicant must be an APS employee and must have one year of full-time continuous APS employment before the date of the application is due. To be eligible, you must be enrolled in a bachelor&rsquo;s or master&rsquo;s program that is relevant to APS work and any position within APS can apply.
</p><p>Business-related travel is reimbursed at the state-approved mileage rate and according to DFPS policy.</p><p>
APS Investigator Specialists are mobile caseworkers. Mobile casework is not the same as working from home. APS Investigator Specialists spend the majority of their workday &ldquo;in the field&rdquo; conducting home visits to interview clients and alleged perpetrators. Although each workday may begin and end at home, APS Investigator Specialists are expected to be in the field making visits and engaging the community every day.
</p><p>This role requires frequent travel to homes and offices both within and outside your assigned region. Reliable transportation and a strong willingness to travel are essential, as you can expect to be on the road about 60% of the time. While much of your travel will be local, there will be instances&mdash;including last-minute situations&mdash;where you&rsquo;ll need to go outside your assigned counties, sometimes with little notice. Some overnight travel is also required, especially during initial training held outside your area and as cases demand. Flexibility is critical, as our mission to protect the most vulnerable means you must be ready to serve clients wherever and whenever you are needed.</p><p></p><p><br>
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.</p><p>
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor&rsquo;s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.</p><p>
Applicants selected for hire must pass a background check and if applicable a driver&rsquo;s record check.</p><p>
State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.</p><p>
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.</p><p>
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .</p><p>
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.</p></div>

APS Investigator Specialist

<div><div>The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.</div><div></div><div><b><br>
What You Get Beyond Your Paycheck</b></div><div>
When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don&rsquo;t match&mdash;often adding hundreds of dollars each month to what you take home or save.</div><div></div><div><br>
Here&rsquo;s what you get as a full-time employee:</div><ul><li><b>
100% paid health insurance</b> for you, and 50% paid for eligible family members&mdash;saving you hundreds every month in out-of-pocket medical costs</li><li><b>
Retirement plans</b> with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans</li><li><b>
Paid vacation, holidays, and sick leave</b> so you can recharge and take care of life outside work (that&rsquo;s time off you&rsquo;re actually paid for)</li><li><b>
Optional dental, vision, and life insurance</b>&mdash;at rates much lower than most private plans</li><li><b>
Flexible spending accounts</b> for added tax savings on health and dependent care</li><li><b>
Employee discounts</b> on things like gym memberships, electronics, and entertainment</li></ul><div></div><div><br>
You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.</div><div>
You can see all the details here: ERS recruitment brochure</div><p></p><p><b><br>
Functional Title: </b>APS Investigator Specialist<br>
<b>Job Title: </b>APS INV Specialist III<br>
<b>Agency: </b>Dept of Family &amp; Protectve Svc<br>
<b>Department: </b>Region 5 APS In-Home Dir Del<br>
<b>Posting Number: </b>15859<br>
<b>Closing Date: </b>05/13/2026<br>
<b>Posting Audience: </b>Internal and External<br>
<b>Occupational Category: </b>Protective Services<br>
<b>Salary Range: </b>$4,408.14<b> </b>- $6,335.66<br>
<b>Pay Frequency: </b>Monthly<br>
<b>Salary Group: </b>TEXAS-B-19<br>
<b>Shift: </b>Day<br>
<b>Additional Shift:</b><br>
<b>Telework:</b><br>
<b>Travel: </b>Up to 75%<br>
<b>Regular/Temporary: </b>Regular<br>
<b>Full Time/Part Time: </b>Full time<br>
<b>FLSA Exempt/Non-Exempt:</b> Nonexempt<br>
<b>Facility Location:</b>
<br>
<b>Job Location City:</b> NACOGDOCHES<br>
<b>Job Location Address:</b> 2027 N STALLINGS<br>
<b>Other Locations:</b> Hemphill<br>
<b>MOS Codes:</b> 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1<br>
5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12</p><br>
<div><b>
Brief Job Description:</b></div><div></div><div><b><br>
THIS POSITION WILL BE HOUSED IN HEMPHILL. COVERAGE AREAS INCLUDE NACOGDOCHES, ANGELINA, SHELBY, AND SABINE COUNTIES.</b></div><div></div><p><br>
An APS Investigator Specialist protects the elderly and adults with disabilities who are unable to protect themselves. An APS Investigator Specialist has a very challenging job that can be stressful at times &ndash;but there are few occupations that offer more opportunities to learn new things about families, your community and yourself.<br>
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Newly hired employees holding a Master's Degree in Social Work qualify for an automatic starting salary increase of 6.8%.<br>
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HELP US MAKE A DIFFERENCE:</p><p>
To explore more of what Adult Protective Services Investigators do, click here.</p><p>
For a realistic job preview of this position and to learn more DFPS, please click here. You will also have access to a self-assessment that will help you determine if this type of work is something that is a good fit for you.
</p><div>DFPS is committed to its employees' professional development and ongoing success and offers the DFPS Certification Program to enhance skills and advance careers within our organization. The program is tailored specifically for DFPS employees, provides the opportunity to earn additional compensation through a supportive learning environment that fosters growth and innovation, and equips participants with the knowledge and skills needed to deepen their expertise in their respective role.</div><div></div><div><b><br>
Essential Job Functions (EJFs):</b></div><br>
<div></div><ul><li>
Investigates reports of abuse, neglect or exploitation of elderly or disabled adults to assess the urgency of the problem by interviewing clients, family members and other to gather social, functional, physical and mental- emotional information for evaluation.</li><li>
Provides services after normal working hours and on weekends to maintain 24 hour coverage, including receiving reports of alleged abuse, neglect or exploitation.</li><li>
Determines temporary or long-term action to be taken to remove or lessen an immediate threat to the life or health of an adult protective services client to include counseling clients and caregivers, providing information and referral services, testifying in court to seek emergency protective services, finding alternate housing when necessary, and providing on-going services.</li><li>
Develops individualized service plans to meet the needs of the adult protective services client and maintains detailed documentation on each case.</li><li>
Makes presentations and participates in community awareness and related activities to inform the public about the program.</li><li>
Prepares routine, statistical, and special reports for management.</li><li>
Serves in lead capacity in absence of supervisor.</li><li>
Performs other duties as assigned and required to maintain unit operations.</li><li>
Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.</li><li>
Attends work regularly in accordance with agency leave policy.</li></ul><div></div><div><b><br>
Knowledge, Skills and Abilities (KSAs):</b></div><br>
<p></p><ul><li>
Knowledge of agency policies, procedures, and standards.</li><li>
Knowledge of Texas laws relating to adult protective services.</li><li>
Knowledge of gerontology and the dynamics of the aging process.</li><li>
Knowledge of special problems of the aged and disabled.</li><li>
Knowledge of crisis intervention techniques and skills.</li><li>
Knowledge of differing cultures/ethnic groups and values.</li><li>
Skill in establishing and maintaining effective working relationships.</li><li>
Skill in effective verbal and written communication.</li><li>
Ability to work effectively with difficult abuse/neglect complaints.</li><li>
Ability to empathize and provide encouragement to disabled adults and the elderly and to help them meet particular needs and alleviate problems.</li><li>
Ability to operate a personal computer and various software packages.</li><li>
Ability to operate standard office equipment including fax and copy machines.</li><li>
Ability to make home visits in isolated or high crime areas that may involve exposure to substandard and unsanitary living conditions.</li><li>
Ability to be on call in order to receive reports of abuse, neglect, and exploitation.</li><li>
Ability to work with violent and dangerous individuals.</li></ul><div></div><div><b><br>
Registrations, Licensure Requirements or Certifications:</b></div><div></div><p><br>
This position requires use of the applicant's personal motor vehicle to complete job functions.</p><div>
Applicants for positions must have a reliable motor vehicle and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance, and license.</div><div></div><div><b><br>
Initial Screening Criteria:</b></div><div></div><p><br>
Adult Protective Services Investigator Specialist I: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations.</p><p>
Adult Protective Services Investigator Specialist II: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as an Adult Protective Services Investigator Specialist I for 9 months AND have received Adult Protective Services Investigator Specialist Certification OR currently employed as an Adult Protective Services Investigator Specialist II in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator Specialist II in Texas Department of Family and Protective Services.</p><p>
Adult Protective Services Investigator Specialist III: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as an Adult Protective Services Investigator Specialist II for 9 months AND have received Advanced Adult Protective Services Investigator Specialist Certification OR currently employed as a Adult Protective Services Investigator Specialist III in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator Specialist III in Texas Department of Family and Protective Services.</p><p>
Adult Protective Services Investigator Specialist IV: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as an Adult Protective Services Investigator Specialist III for 24 months AND have received Senior Adult Protective Services Investigator Specialist Certification OR currently employed as an Adult Protective Services Investigator Specialist IV in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator Specialist IV in Texas Department of Family and Protective Services.</p><div></div><div><b><br>
Preferred Criteria</b></div><br>
<div></div><ul><li>
Completion of coursework or a degree in Social Work, Criminal Justice, Sociology, Counseling, Education, or a related field.</li><li>
Experience working in a government agency, nonprofit, or school providing support to individuals or families in need, including children, adults, older adults, or people with disabilities.</li><li>
Prior experience in case management, investigations, law enforcement, or courtroom testimony related to protective services, social services, or family and adult welfare.</li><li>
Experience conducting interviews or assessments with individuals or families regarding highly sensitive matters.</li></ul><div></div><div><b><br>
Additional Information:</b></div><div></div><p><b><br>
This position may be filled at any level from an APS Specialist I to APS Specialist IV</b><b>.</b> Factors such as education and experience may be considered when establishing the starting salary; however, the starting salary for this position may not exceed the maximum of the pay group.</p><p>
PHYSICAL REQUIREMENT:</p><p>
These requirements are not exhaustive, and additional job related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements. These are typical requirements; however, reasonable accommodations are possible.</p><div>
Physical Activities: He/she is frequently asked to stand, hear, and talk; he/she is occasionally asked to climb.</div><div><br>
</div><div>Physical Demands: The incumbent typically performs work that requires him/her to exert up to 20 pounds occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.</div><div></div><div><br>
Visual Requirements: The incumbent must be able to see objects clearly at 20 inches or less, and at 20 or more feet. In addition, he/she must be able to adjust his/her eyes to bring objects into focus, distinguish colors, see objects in his/her peripheral vision, and see objects in three dimensions.</div><div></div><div><br>
Working Conditions: He/she typically works in a mobile environment (the majority of work is performed outside of the office environment) and is exposed occasionally to adverse environmental conditions including, but not necessarily limited to, extreme heat, wetness and humidity, chemicals, close quarters, gases and heights.</div><div></div><p><br>
The APS Professional Education Program reimburses eligible staff for the cost of tuition and fees up to $10,500 per fiscal year. An applicant must be an APS employee and must have one year of full-time continuous APS employment before the date of the application is due. To be eligible, you must be enrolled in a bachelor&rsquo;s or master&rsquo;s program that is relevant to APS work and any position within APS can apply.
</p><p>Business-related travel is reimbursed at the state-approved mileage rate and according to DFPS policy.</p><p>
APS Investigator Specialists are mobile caseworkers. Mobile casework is not the same as working from home. APS Investigator Specialists spend the majority of their workday &ldquo;in the field&rdquo; conducting home visits to interview clients and alleged perpetrators. Although each workday may begin and end at home, APS Investigator Specialists are expected to be in the field making visits and engaging the community every day.
</p><p>This role requires frequent travel to homes and offices both within and outside your assigned region. Reliable transportation and a strong willingness to travel are essential, as you can expect to be on the road about 60% of the time. While much of your travel will be local, there will be instances&mdash;including last-minute situations&mdash;where you&rsquo;ll need to go outside your assigned counties, sometimes with little notice. Some overnight travel is also required, especially during initial training held outside your area and as cases demand. Flexibility is critical, as our mission to protect the most vulnerable means you must be ready to serve clients wherever and whenever you are needed.</p><p></p><p><br>
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.</p><p>
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor&rsquo;s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.</p><p>
Applicants selected for hire must pass a background check and if applicable a driver&rsquo;s record check.</p><p>
State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.</p><p>
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.</p><p>
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .</p><p>
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.</p></div>

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