Qureos Mentor

Derma Tech Poly Clinic L.L.C

Role SummaryYou will be the clinic&rsquo;s first point of contact&mdash;converting inquiries from phone, WhatsApp, website, and social channels into confirmed appointments and paid treatments. This is a sales-driven role that blends consultative communication, product knowledge, and disciplined follow-up to hit monthly booking and revenue targets.Key Responsibilities<ul><li>Inbound &amp; Outbound Sales</li><li>Answer calls/WhatsApp quickly, qualify leads, recommend treatments, handle objections, and close bookings.</li><li>Proactively follow up with warm leads, no-shows, and past patients for reactivation and upsell.</li><li>Appointment Booking &amp; Pipeline Management</li><li>Schedule, reschedule, and confirm appointments; manage waitlists; reduce cancellations and no-shows.</li><li>Maintain accurate lead stages, notes, and tags in the clinic CRM.</li><li>Consultative Guidance</li><li>Explain treatment benefits, pre-/post-care basics, pricing, and packages clearly and compliantly.</li><li>Cross-sell/upsell relevant add-ons and packages aligned to patient concerns and budget.</li><li>Documentation &amp; Compliance</li><li>Adhere to DHA guidance on claims and patient communications; use approved scripts only.</li><li>Capture required patient details accurately; protect patient privacy and data at all times.</li><li>Service Quality</li><li>Meet speed-to-lead SLAs; ensure every interaction is empathetic, professional, and brand-consistent.</li><li>Collect feedback, escalate complaints, and share insights to improve campaigns and offers.</li><li>Collaboration</li><li>Coordinate with front desk, nursing/doctors, and marketing to ensure smooth patient journeys.</li><li>Update the team on promotion changes, stock, and calendar availability.</li></ul>Required Qualifications<ul><li>1&ndash;3 years&rsquo; experience in call center sales, telesales, or front-desk sales (healthcare or beauty/aesthetics preferred).</li><li>Strong spoken and written English; proficiency in Arabic is highly preferred.</li><li>Proven track record of meeting or exceeding monthly sales/booking targets.</li><li>Confident objection handling, needs assessment, and package/plan recommendation skills.</li><li>Comfortable with CRM systems, WhatsApp Business, and basic Google Workspace (Sheets/Docs).</li><li>Flexible to work shifts, evenings, weekends, and holidays as needed.</li></ul>Nice to Have<ul><li>Knowledge of common aesthetic treatments (e.g., Laser Hair Removal&mdash;Deka Motus Pro, HIFU, PRP/PRF, Skin Boosters, IV Drips).</li><li>Experience with PBX/softphone systems and queue handling.</li><li>Familiarity with lead sources (Meta/Google Ads), &ldquo;speed-to-lead,&rdquo; and re-engagement strategies.</li></ul>Job Type: Full-timePay: From AED2,000.00 per month

Call Center Agent / Sales

Join Derma Tech Poly Clinic L.L.C and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Derma Tech Poly Clinic L.L.C

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Call Center Agent / Sales