Abrar Admin

Des Plaines Public Library

<p></p><div><div><div><div><b>Patron Accounts Assistant</b></div></div></div><p><b>
Job Description</b></p><div><div><div><div><div><p>
Full-Time: 37.5 hours/week</p><p>
Schedule: Mondays 8:30am-4:30pm, Tuesdays 1:00pm-9:00pm, Wednesdays, Thursdays, Fridays 9:00am-5:00pm, and every 4th Saturday 8:30am-5:00pm.</p><p>
About the Position:</p><p>
We are seeking a hardworking, self-starter with excellent customer service skills. This key role requires a team player who can prioritize and make judgment calls in a fast-paced environment. The successful candidate will assist customers with their library accounts and materials, help register them for cards and programs, and do outreach throughout the community. Computer literacy is a must!</p><p>
DUTIES:</p><p>
1. Understands and carries out the Library&rsquo;s policies and procedures</p><p>
2. Assists patrons with all matters related to their Library accounts and</p><p>
answers public questions.</p><p>
3. May be responsible for one or more of the following: fulfills interlibrary</p><p>
loan requests and reports statistics; registers public meeting room</p><p>
bookings, maintains the schedule and public calendar, and reports</p><p>
statistics; selects Quick Pick magazine collection and maintains display; and registers and processes special library cards for businesses, nonresidents, and a variety of other types of users.</p><p>
4. Assists and instructs patrons in the use of the self-checks, automated</p><p>
materials handler, copier, and catalog.</p><p>
5. Registers patrons for library cards, library programs, and other services such as voter registration and tax preparation appointments.</p><p>
6. Checks materials in and out, renews items, and sorts and routes materials.</p><p>
7. Answers Library directional and procedural questions and general</p><p>
community-related questions. Refers patrons to appropriate staff for</p><p>
assistance when necessary.</p><p>
8. Promotes Library card signup at in-person visits to local schools and</p><p>
community events.</p><p>
9. Reconciles patron accounts and takes payment for damaged and lost items.</p><p>
10. Prepares daily cash deposit and cash register drawer for opening on the following day.</p><p>
11. Accepts donations for the Friends of the Library and processes purchases from the on-going book sale.</p><p>
12. Maintains public holds area, Quick Pick collections, and new Video Game collection, including shelving and straightening.</p><p>
13. Compiles statistical data.</p><p>
14. May attend appropriate meetings, workshops, and conferences.</p><p>
15. May prepare weekly desk schedule.</p><p>
16. Performs a variety of clerical tasks.</p><p>
17. Performs other duties as assigned.</p><p></p><p><br>
MINIMUM QUALIFICATIONS:</p><p>
1. Two years college preferred.</p><p>
2. Two years library experience or two years retail customer service</p><p>
experience.</p><p>
3. Available to work evenings and weekends.</p><p></p><p><br>
Starting Salary: $35,100 - $48,750 annually DOQ</p><p>
Benefits:</p><ul><li>
Vacation accrual</li><li>
Holiday pay</li><li>
Sick accrual</li><li>
IMRF Pension Plan</li><li>
Mission Square Pre of Roth 457</li><li>
Medical, Dental and Vision Insurance</li><li>
Life Insurance</li><li>
Employee Assistance Program</li></ul></div></div></div></div></div></div>

Patron Accounts Assistant

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Des Plaines Public Library

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Patron Accounts Assistant