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Desert Diamond Casinos & Entertainment

<div><div><div><div><b>Location</b></div>
 <p></p><div><div><div>DDC - Glendale, AZ</div></div><br>
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<div><div><b>Shift</b></div>
 <p></p><div><div><div>Any</div></div><br>
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<div><div><b>Starting Pay</b></div>
 <p></p><div><div><div>D.O.E.</div></div><br>
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<div><div><b>Category</b></div>
 <p></p><div><div><div>Marketing &amp; Public Relations</div></div><br>
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<div><div><b>Employment Status</b></div>
 <p></p><div><div><div>Full-Time</div></div></div></div></div></div>
<br><div><p>Players Club Shift Supervisor 13458
</p><p>DDC - Glendale, AZ
</p><p></p><p>Job Description:</p><br>
<p></p><div><br>
<div><div><p><b>Position Summary:</b><br>
Under direct supervision of the Players Club Manager, oversees the shift operations of the Player&rsquo;s Club. Players Club Shift Supervisor, elevates the level of guest service for the casino by raising the level of awareness for all specials, promotions, assisting guests in the Rewards Center and/or any other area designated by Players Club Manager or Director of Casino Marketing.</p>
<p><i>This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.</i></p>
<div><b>Essential Duties &amp; Responsibilities:</b><br>
<ul><li>Applies fair and consistent supervision which includes assists in hiring, termination, and disciplinary actions.</li><li>Plans and administers work schedules and assignments for direct reports.</li><li>Assist with the planning and budget preparation for the department.</li><li>Monitors the performance of direct reports, ensuring adherence to Tohono O&rsquo;odham Gaming Enterprise and departmental policies and procedures.</li><li>Coordinates and shares information with other departmental shift supervisors/managers.</li><li>Ensures all bank work procedures are followed and completed accurately.</li><li>Assists in the new team member training.</li><li>Assists in coordination/execution of events/promotions related to the Players Club.</li><li>Communicates on a regular basis with the Players Club Manager regarding operations.</li><li>Reports any problems to the Players Club Manager.</li><li>Provides external information to guests.</li><li>Assures accurate departmental paperwork trails, inventory and maintenance.</li><li>Ensures compliance with all Tohono O&rsquo;odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).</li><li>Ensures that all operational information is transferred to the next Players Club Shift Supervisor to ensure a seamless transition for guests.</li><li>Resolves team member and department concerns on outstanding issues.</li><li>Communicates guest service standards to guests.</li><li>Creates an environment that compliments service.</li><li>Develops techniques for reinforcing guest service relations.</li><li>Delivers ongoing guest service training to Player&rsquo;s Club team members.</li><li>Greets groups brought in as they arrive on buses in the casino and helps them through the Player&rsquo;s Club environment.</li><li>Verifies department logs and summary logs; assigns job duties.</li><li>Reviews and recommends updates for department policies and procedures.</li><li>Contributes to a team effort and accomplishes related results as required.</li><li>Ability to demonstrate and practice outstanding guest service at all times.</li><li>Performs other duties as required.</li><li>Demonstrate Desert Diamond Casino &ldquo;On Brand&rdquo; attitude towards team members &amp; guest at all times.</li><li>Verifies payroll hours and makes corrections or changes.</li></ul></div>
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<p></p><p>Job Requirements:</p><br>
<p></p><div><br>
<div><div><p><b>Minimum Qualifications:</b></p>
<p>Education and Experience:<br>
High School Degree or GED; plus three (3) years experience in casino operations and players club and/or guest service; one (1) year supervisory experience required. Must be 21 years of age or older. No felony, theft, assault or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:</p>
<div>Knowledge, Abilities, Skills, and Certifications:<br>
<ul><li>Knowledge of supervisory techniques.</li><li>Knowledge of player&rsquo;s club and casino operations.</li><li>Knowledge of modern office practices, procedures, and equipment.</li><li>Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.</li><li>Knowledge of principles and practices of public relations, promotions, and marketing in a guest service oriented environment.</li><li>Knowledge of computer utilization in marketing/business operations.</li><li>Ability to write reports and business correspondence.</li><li>Ability to foster a cooperative work environment.</li><li>Ability to work with the public and provide an outstanding experience for guests.</li><li>Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.</li><li>Ability to apply basic mathematical skills.</li><li>Ability to interpret a variety of instructions furnished in written and oral form.</li><li>Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).</li></ul></div>
<p>Physical Demands:<br>
While performing the duties of this job, the team member is regularly required to stand for duration of shift; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.</p>
<p>Work Environment:<br>
Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may be required.</p></div></div></div></div><p></p>

Players Club Shift Supervisor

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Desert Diamond Casinos & Entertainment

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Players Club Shift Supervisor