Qureos Mentor

Devdort

CONTACT CENTER REPRESENTATIVE (VOICE PROCESS)WHAT WE OFFER<ul><li>Transportation allowance</li><li>Canteen Subsidy</li><li>Health Insurance</li><li>Tuition Reimbursement</li><li>Incentive components campaign wise</li><li>Work Life Balance Initiatives</li><li>Rewards &amp; Recognition</li><li>Internal movement through IJP</li></ul>WHAT YOU&rsquo;LL BE DOING<ul><li>Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.</li><li>Handle all issues with diplomacy, tact, and respect.</li><li>Provide quality service to clients through thorough knowledge of products and services.</li><li>Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.</li><li>Enter data into computer database system.</li><li>Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.</li><li>Build strong relationships with Team Leader and team members.</li></ul>WE EXPECT YOU TO HAVE<ul><li>Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals.</li><li>Proficient in Customer Service.</li><li>Knowledge of record management procedures &amp; processes (is a plus).</li><li>Experience of at least 3 years in Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.</li><li>Effective analytical, problem-solving, and decision-making skills.</li><li>Effective organizational skills.</li><li>Ability to access and research multiple sources of data.</li><li>Must pass pre-hire exam with 90% or higher.</li><li>Ability to multitask and work under pressure.</li><li>Strong attention to detail and critical thinking skills.</li><li>Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules including days, nights, weekends, holidays, etc.</li><li>Must be able to work in a team-oriented, high demand and fast-paced environment.</li><li>Clear and effective communication skills in English while being able to communicate clearly, confidently, and politely.</li></ul>Job Types: Full-time, PermanentPay: &#8377;25,000.00 - &#8377;32,000.00 per monthBenefits:<ul><li>Commuter assistance</li><li>Health insurance</li><li>Internet reimbursement</li><li>Life insurance</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>Do you have experience of US/UK Voice Process?</li><li>Are you comfortable with Rotational Shifts including Night Shift ? (cab facility available)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Vadodara, Gujarat (Preferred)</li></ul>Work Location: In person

Process Analyst (Voice)

Join Devdort and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Devdort

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Process Analyst (Voice)