Qureos Mentor

Devolyt Technologies Private Limited

*SFCC Support Engineer**Experience: 3 Years**Remote | Shift-based Support Model (D2C E-commerce)**Role Summary*As a Junior SFCC Support Engineer (OMS), you will work as part of the support teammanaging post-order workflows in a high-volume, multi-regional Salesforce CommerceCloud (SFRA) and OMS environment. Your role is to monitor and support order flow issues,assist in integration troubleshooting, and ensure orders move seamlessly between SFCC,OMS, ERP (Oracle), and fulfilment systems.Responsibilities&#61623; Monitor and support order lifecycle events such as order capture, payment, fulfilment,cancellations, and returns.&#61623; Assist in resolving L1 issues related to payment gateway (Braintree), tax (Avalara),and order sync errors.&#61623; Track and investigate order failures originating from SFCC storefronts using OCAPIlogs and SFCC Business Manager.&#61623; Escalate complex OMS, OCI, and integration issues to Senior Engineers anddocument findings.&#61623; Collaborate with Customer Service and QA teams to validate and close post-orderissues.&#61623; Help validate warranty and appeasement flows triggered from Service Cloud agents.&#61623; Create and maintain basic support documentation and known error records.Technical Skills&#61623; Understanding of Salesforce Commerce Cloud (SFRA) architecture and OCAPI-based interactions.&#61623; Awareness of Salesforce OMS and OCI modules, including order visibility andfulfilment stages.&#61623; Basic experience with tools like Postman, JSON viewers, and Salesforce DebugLogs.&#61623; Comfortable using ticketing systems, support dashboards, and basic log parsing.&#61623; Knowledge of D2C e-commerce operations and fulfilment workflows is a plus.Soft Skills&#61623; Curiosity to learn and adapt within a multi-system, high-volume E-commerceenvironment.&#61623; Strong communication and collaboration abilities to work with globally distributedteams.&#61623; Detail-oriented mindset with willingness to follow runbooks and SOPs diligently.Preferred (Nice-to-Have)&#61623; Exposure to Salesforce Order Management System (OMS) workflows.&#61623; Basic knowledge of OCAPI/SCAPI, inventory sync, and order cancellation flows.&#61623; Understanding of Service Cloud and Order on Behalf (OOBO) use cases.Certifications (Optional but Advantageous)&#61623; Salesforce Order Management Accredited Professional&#61623; Salesforce B2C Commerce Developer (Trailhead modules or certifications)Job Types: Full-time, Contractual / Temporary Contract length: 6 monthsPay: &#8377;120,000.00 - &#8377;130,000.00 per yearBenefits:<ul><li>Work from home</li></ul>Work Location: Remote

SFCC Support Engineer

Join Devolyt Technologies Private Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Devolyt Technologies Private Limited

ABOUT_COMPANY

SFCC Support Engineer