Qureos Mentor

DHL Supply Chain

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 Job Purpose
 
 
 
 Develop and administer customer service plans and programs to provide best-in-class services to customers and enhance customer satisfaction in line with business strategy, objectives, group guidelines, and policies.
 
 
 Key Responsibilities
 
 
 
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 Execute customer service plans and programs for the assigned geography/business area.
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 Support customer service initiatives to enhance customer satisfaction.
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 Monitor the application of customer service processes and procedures.
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 Analyze the cost and effectiveness of customer service initiatives.
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 Contribute to process and system improvements.
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 Monitor and improve call center scorecards.
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 Provide guidance on customer service matters.
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 Respond to and resolve escalated customer inquiries.
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 Identify customer needs and support commercial opportunities.
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 Promote customer service capability development and upskilling.
 
 
 
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 </ul>
 Stakeholder Management
 
 
 
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 Collaborate with internal departments and external service providers.
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 Build strong cross-functional relationships.
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 Understand customer and stakeholder requirements.
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 Provide technical guidance to managers and employees.
 
 
 
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 </ul>
 Management Responsibility
 
 
 
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 Individual contributor role.
 
 
 
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 </ul>
 
 Skills
 
 
 
 
 <ul>
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 Customer Relationship Management (CRM)
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 Operations Management
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 Quality Control
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 Budgeting &amp; Forecasting
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 Customer Satisfaction
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 Call Center Operations
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 Account Management
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 Stakeholder Management
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 Project Management
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 Influencing &amp; Facilitation
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 Presentation &amp; Storytelling
 
 
 
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 </ul>
 
 Qualifications
 
 
 
 
 Education:
 
 Bachelor's Degree or equivalent qualification
 
 
 
 Experience:
 
 More than 4 years
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Customer Service Specialist

Join DHL Supply Chain and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DHL Supply Chain

About Company

Customer Service Specialist