Zainab Admin

Dhofar Global

The Role
 We are seeking a dynamic Client Relations Executive to join our team in Riyadh. In this role, you will be the primary point of contact for our valued clients, ensuring excellent service delivery and fostering strong, long-term relationships within the fast-moving consumer goods and hygiene distribution sector. Responsibilities: - Build and maintain strong, long-lasting client relationships. - Serve as the lead point of contact for all client account management matters. - Ensure the timely and successful delivery of our solutions according to client needs and objectives. - Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors. - Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment. - Resolve client issues and complaints swiftly and effectively to maintain high client satisfaction. - Prepare regular reports on client status and performance metrics to management. - Handle pricing and collection with clients after receiving details from sales team - Collaborate with internal teams to improve the client experience and drive customer retention.
 
Requirements
 <ul>
<li>Bachelor’s degree in Business Administration, Marketing, or a related field. - Proven experience in client relations, preferably within FMCG or hygiene distribution sectors. - Excellent communication, interpersonal, and negotiation skills. - Strong problem-solving abilities and customer service orientation. - Ability to manage multiple accounts and meet deadlines in a fast-paced environment. - Fluent in English; proficiency in Arabic is highly desirable. - High level of professionalism and a proactive attitude. - Familiarity with CRM software and MS Office Suite.</li>
</ul>
About the company
 Dhofar Global is a regional key player in hygiene and public health solutions. The company is on a transformation journey to expand its product portfolio and geographic reach to serve customers across borders and industries while maintaining its positioning as a trusted partner in delivering sustainable solutions that enhance lives and lifestyles. Dhofar Global serves organizations in the United Arab Emirates, Oman, and Qatar, ranging from hotels to restaurants, catering suppliers, corporate businesses, cleaning and facility management, to companies in petroleum, aviation, telecom, automotive, healthcare, wellbeing and wellness, and much more. The company is a pioneer in e-commerce and provides comprehensive e-services, designed to empower organizations by simplifying their sourcing lifecycles while fostering meaningful relationships and enabling informed decisions. Its state-of-art e-services allow customers to: - Streamline their operations. - Save time, energy, and money by accessing all necessary information through a single, user-friendly platform and dashboard. - Seamlessly manage orders with personalized product suggestions, exclusive online discounts and promotions, tailored product searches, and customized pricing through quotation requests. - Effortlessly oversee every aspect of their orders, from data collection and placement to automation, shipment tracking, and payment monitoring along with real-time inventory management for efficient stock tracking, preventing overstocking or shortages. Dhofar Global believes that its human resources are its most valuable asset and is proud of the unwavering loyalty of its teams providing the best customer service in the industry.

Client Relations Executive

The Role
 We are seeking a dynamic and detail-oriented HR and Administration Executive to join our team in Riyadh. This role is pivotal in managing human resources functions and administrative operations to support our fast-growing FMCG and hygiene distribution business. The ideal candidate will ensure effective HR practices and smooth administrative processes, contributing to an engaging and efficient workplace environment. Responsibilities: - Oversee recruitment, onboarding, and employee orientation processes to attract and retain top talent. - Assist in gathering employee records, and benefits administration to ensure accuracy and compliance. - Implement HR policies and procedures aligned with company values and legal requirements. - Coordinate training and development programs to enhance employee skills and performance. - Handle day-to-day administrative tasks including office supplies management, vendor coordination, and facilities oversight. - Support performance appraisal processes and employee relations to foster a positive work environment. - Prepare HR reports and maintain accurate documentation for audits and internal reviews. - Ensure compliance with Saudi labor laws and company policies across all HR and administrative functions.
 
Requirements
 <ul>
<li>Bachelor’s degree in Human Resources, Business Administration, or related field. - Proven experience in HR and administration within the FMCG or distribution sector is highly desirable. - Strong knowledge of Saudi labor laws and HR best practices. - Excellent organizational and multitasking abilities with keen attention to detail. - Exceptional communication and interpersonal skills to engage effectively with employees at all levels. - Proficient in HRIS systems and MS Office Suite. - Ability to work independently and as part of a team in a fast-paced environment. - Fluency in English; Arabic language skills are an advantage.</li>
</ul>
About the company
 Dhofar Global is a regional key player in hygiene and public health solutions. The company is on a transformation journey to expand its product portfolio and geographic reach to serve customers across borders and industries while maintaining its positioning as a trusted partner in delivering sustainable solutions that enhance lives and lifestyles. Dhofar Global serves organizations in the United Arab Emirates, Oman, and Qatar, ranging from hotels to restaurants, catering suppliers, corporate businesses, cleaning and facility management, to companies in petroleum, aviation, telecom, automotive, healthcare, wellbeing and wellness, and much more. The company is a pioneer in e-commerce and provides comprehensive e-services, designed to empower organizations by simplifying their sourcing lifecycles while fostering meaningful relationships and enabling informed decisions. Its state-of-art e-services allow customers to: - Streamline their operations. - Save time, energy, and money by accessing all necessary information through a single, user-friendly platform and dashboard. - Seamlessly manage orders with personalized product suggestions, exclusive online discounts and promotions, tailored product searches, and customized pricing through quotation requests. - Effortlessly oversee every aspect of their orders, from data collection and placement to automation, shipment tracking, and payment monitoring along with real-time inventory management for efficient stock tracking, preventing overstocking or shortages. Dhofar Global believes that its human resources are its most valuable asset and is proud of the unwavering loyalty of its teams providing the best customer service in the industry.

HR and Administration Executive

The Role
 The Van Sales Manager is responsible for driving the growth of Dhofar Global’s van sales operations, developing and executing strategic initiatives to enhance market penetration and optimize revenue generation. This role ensures operational efficiency, sales performance, and customer satisfaction while aligning with the company’s overall business objectives. Strategic Sales Growth & Market Expansion • Develop and implement strategies to expand van sales and increase market share within the small-customer segment. • Align van sales objectives with overall company goals in collaboration with the Chief Sales Officer (CSO) and Chief Commercial Officer (CCO). • Drive initiatives to transition traditional clients to e-commerce platforms, working closely with the E-commerce Manager to optimize solutions. Product & Portfolio Management • Oversee and optimize the van sales product portfolio, ensuring a competitive and high-performing range of products. • Work with the Commercial team to introduce new products, discontinue underperforming lines, and diversify offerings. Pricing & Market Positioning • Develop pricing strategies in coordination with CSO and CCO, based on market analysis and competitor benchmarking. • Collaborate with Marketing to position products effectively and maximize revenue and profitability. Sales Operations & Team Leadership • Lead and oversee daily van sales operations, ensuring sales targets are met and exceeded. • Set performance metrics, track progress, and provide coaching to sales teams. • Identify training needs, conduct coaching sessions, and implement best practices in van sales and customer engagement. • Develop a high-performance culture by motivating and mentoring the van sales team. Market Intelligence & Customer Engagement • Conduct market research to analyze trends, competitor activities, and customer needs. • Provide insights and recommendations to the Commercial team to shape sales strategies and product offerings. • Maintain strong relationships with key clients, ensuring high levels of service and satisfaction. Operational & Logistical Efficiency • Optimize van routes, loading processes, and schedules to ensure timely and cost-effective deliveries. • Work closely with Supply Chain teams to improve inventory management and ensure stock accuracy. • Implement measures to enhance van inventory management and product accessibility. Performance Tracking & Reporting • Develop and present regular sales reports and forecasts to the CSO and management team. • Define and track Key Performance Indicators (KPIs) to measure sales effectiveness and optimize strategies. • Leverage data-driven insights to improve sales execution and decision-making. Collaboration & Compliance • Partner with Supply Chain to ensure product availability and maintain quality standards. • Work with Marketing and E-commerce teams to promote van sales and achieve business objectives. • Ensure strict adherence to company policies, industry regulations, and best practices
 
Requirements
 <ul>
<li>Bachelor’s degree in business administration, Sales, Marketing, Logistics, or a related field. • Minimum 7 years of sales experience, with at least 2 years in a managerial role, preferably in van sales, FMCG, or distribution. • Proven track record in meeting and exceeding sales targets. • Strong experience in route optimization, van loading, and logistics planning. • Ability to analyze sales data and apply insights for decision-making. • Experience in training and developing sales teams to achieve performance excellence • Sales & Negotiation: Strong ability to close deals and drive revenue growth. • Leadership & Team Development: Ability to build and lead high-performing sales teams. • Market Insights & Customer Engagement: Understanding of small-customer dynamics and emerging market trends. • Data-Driven Decision Making: Proficiency in sales forecasting, KPI tracking, and performance analysis. • Communication & Presentation: Excellent verbal and written communication skills in English, with the ability to present strategic insights to senior management.</li>
</ul>
About the company
 Dhofar Global is a regional key player in hygiene and public health solutions. The company is on a transformation journey to expand its product portfolio and geographic reach to serve customers across borders and industries while maintaining its positioning as a trusted partner in delivering sustainable solutions that enhance lives and lifestyles. Dhofar Global serves organizations in the United Arab Emirates, Oman, and Qatar, ranging from hotels to restaurants, catering suppliers, corporate businesses, cleaning and facility management, to companies in petroleum, aviation, telecom, automotive, healthcare, wellbeing and wellness, and much more. The company is a pioneer in e-commerce and provides comprehensive e-services, designed to empower organizations by simplifying their sourcing lifecycles while fostering meaningful relationships and enabling informed decisions. Its state-of-art e-services allow customers to: - Streamline their operations. - Save time, energy, and money by accessing all necessary information through a single, user-friendly platform and dashboard. - Seamlessly manage orders with personalized product suggestions, exclusive online discounts and promotions, tailored product searches, and customized pricing through quotation requests. - Effortlessly oversee every aspect of their orders, from data collection and placement to automation, shipment tracking, and payment monitoring along with real-time inventory management for efficient stock tracking, preventing overstocking or shortages. Dhofar Global believes that its human resources are its most valuable asset and is proud of the unwavering loyalty of its teams providing the best customer service in the industry.

Van Sales Manager

Join Dhofar Global and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dhofar Global

ABOUT_COMPANY

Client Relations Executive

HR and Administration Executive

Van Sales Manager