Qureos Mentor

Dicetek LLC

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 Merchant Acquiring Risk Analyst is responsible for identifying, assessing, monitoring and mitigating risk associated with fraudulent activities across multiple payments channels. The role involves proactive monitoring of transactions, performing detailed investigations, enhancing fraud detection rules and supporting continuous improvements to strengthen the fraud prevention framework and protect the organization &amp; its customers.
 
 
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 Fraud Monitoring &amp; Analysis
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 Monitor post transaction fraud alerts across payments channels
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 Analyze suspicious transactions and customer behaviour to detect potential fraud patterns
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 Conduct detailed investigations on reported fraudulent cases &amp; prepare incident reports
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 Utilize fraud monitoring tools such as Cybersource and Brighterion for alert handling &amp; rule management.
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 Experience in Payment Gateways
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 Manage activities related to Ecommerce Fraud Acquiring via CyberSource, MPGS &amp; Brighterion platforms.
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 Support fraud rule tuning, configuration and system enhancement to optimize fraud detection and transaction acceptance rates.
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 Work with gateway vendors to test, validate and deploy new fraud management functionalities.
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 Risk Assessment &amp; Control
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 Assess merchant &amp; customer risk profiles during onboarding &amp; ongoing reviews
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 Perform transaction-level risk analysis to identify anomalies or deviations from normal behaviour.
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 Support the development of risk scoring models and rules to enhance fraud detection accuracy
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 Recommend improvements in controls to minimize exposure to operational and fraud risks.
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 Evaluate chargeback trends and identify root causes to recommend preventive controls.
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 Reporting &amp; Documentation
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 Prepare daily, weekly &amp; monthly fraud &amp; risk performance reports.
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 Maintain detailed documentation for all investigations, findings and actions taken
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 Share insights &amp; emerging fraud trends with management.
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 Policy, Compliance &amp; Coordination
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 Ensure adherence to internal risk &amp; compliance policies as well as card scheme mandates
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 Ensure scheme compliance mandates are regularly reviewed to avoid any financial penalties.
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 Liaise with banks, payment processors, law enforcements and other stakeholders for fraud case resolution.
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 Assist in drafting SOPs and control documentation for fraud prevention processes.
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 Continuous Improvement &amp; Training
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 Stay updated with the latest fraud trends, schemes and technologies in the payments ecosystem.
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 Support training initiatives for staff and merchants on fraud awareness and prevention
 
 
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 Experiences
 
 
 
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 Minimum 2 years of experience in fraud prevention, risk analytics or transaction monitoring in Merchant Acquiring Business
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 Strong knowledge of merchant acquiring lifecycle &ndash; onboarding, transaction processing, settlement, dispute management, and reconciliation.
 
 
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 Main Tasks
 
 
 
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 Perform due diligence on new merchants (KYC, business model, financials)
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 Conduct risk profiling and assign risk ratings
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 Identify high risk categories
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 Recommend mitigation controls before approval
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 Monitor merchant transactions for suspicious patterns or anomalies.
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 Recommend rule tuning and control enhancements
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 Analyze chargeback trends by merchant and MCC
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 Identify and mitigate repeated offenders
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 Liaise with Chargeback Unit and scheme partners for resolution
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 Ensure compliance with acquirer risk policy, AML/CFT and scheme rules
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 Maintain proper documentation for risk approvals and exceptions
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 Support internal and external audits by providing required data
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 Participate in policy and framework updates
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</div>

Risk Analyst

<div>
 
 Position Overview
 
 
 
 We are seeking a talented and enthusiastic L2 Technical Support Engineer to join our Technical Support Team. The ideal candidate will be certified in
 
 ITIL, MCSE, CCNA
 
 , and
 
 Office 365
 
 (preferred), and will play a key role in ensuring the continuity, stability and efficiency of our IT services.
 
 
 
 Key Responsibilities
 
 
 
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 Provide network and telecommunication services for internal and external customers in an efficient and timely manner.
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 Deliver IT support aligned with agreed service levels and troubleshoot network, desktop, and infrastructure-related issues.
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 Provide, maintain, and monitor the company's Global desktop computing environment to ensure seamless desktop services.
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 Resolve incidents, service requests, problems, and changes efficiently and within agreed timelines.
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 Ensure accurate and timely communication with internal and external customers, keeping them updated on progress and resolutions.
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 Stay up to date with the latest technology trends and conduct ongoing research and development to provide innovative solutions.
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 Maintain and manage the printing environment in a cost-effective manner while supporting the company's Global green initiatives.
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 Comply with the company's Global IT policies, procedures, and standards in all daily activities.
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 Perform root-cause analysis for recurring issues and recommend long-term preventive solutions.
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 Assist in managing and maintaining servers, storage systems, and network equipment as required.
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 Deploy and configure hardware, software, patches, and updates to ensure optimal performance and security.
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 Monitor system performance, network connectivity, and critical IT services to proactively identify potential issues.
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 Maintain accurate documentation for configurations, troubleshooting steps, asset inventories, and procedures.
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 Collaborate with L1 and L3 teams for escalations and knowledge sharing to improve overall service delivery.
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 Support onboarding and offboarding processes, including device setup, account creation, and access rights management.
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 Ensure endpoint security compliance through antivirus updates, policy enforcement, and vulnerability mitigation.
 
 
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 Required Certifications
 
 
 
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 ITIL
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 MCSE
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 CCNA
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 Office 365 certification (preferred)
 
 
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 Skills &amp; Competencies
 
 
 
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 Strong troubleshooting and analytical skills
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 Excellent communication and customer service abilities
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 Good knowledge of networking, telecommunication systems, and Microsoft technologies
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 Familiarity with ITSM processes
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 Proactive, self-motivated, and keen to stay updated with modern technologies
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</div>

L2 - Technical Support Engineer

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 Key Accountabilities
 
 
 
 
 Organizational Restructuring
 
 
 
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 Assist HRBP team with organizational restructures and working with specialists to implement and oversee changes.
 
 
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 Talent Development and Retention
 
 
 
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 Support HRBP team in ensuring all talent, succession planning and performance information for the customer group is captured and updated
 
 
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 Policies, Systems, Processes &amp; Procedures
 
 
 
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 Support with all ER and HR processes, (For example, conduct Exit Interviews for resigned employees and process resignation letters following the approved process, transfer process, correct reporting lines etc)
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 Support with the tracking of performance management and performance improvement plans for customer group.
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 Liaise with relevant HR specialist teams on successful completion of key HR deliverables such as, but not limited to, annual performance process, distribution of letters, keeping track of recruitments etc.
 
 
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 Continuous Improvement
 
 
 
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 Aid in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
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 Reporting
 
 
 
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 Ensure that all department reports are prepared timely and accurately and meet Group requirements, policies and quality standards.
 
 
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 Conflict of Interest
 
 
 
 The role holder will be expected to assist key stakeholders (primarily: Their Business Line, Compliance Control Room and Group HR) to ensure Conflicts of Interest and Code of Conduct policies and protocols are upheld. The role holder will also partner and advise the aforementioned on; conflicts management, policy, process, procedure and breach escalation, including but not limited to core themes such as; Gifts, Entertainments, Personal Account Dealing, Outside Business Interests/Activities, Material Deals and Information Walls.
 
 
 
 Minimum Qualification
 
 
 
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 Bachelor&rsquo;s degree in Business Administration, Human Resources or related discipline.
 
 
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 Minimum Experience
 
 
 
 2-3 years relevant experience in a similar role.
</div>

HR Business Partner

<div>
 
 Job Description
 
 
 
 We are looking for a versatile Business Analyst capable of handling both technical and business analysis activities, with strong exposure to Open Banking initiatives. The role involves gathering and translating business requirements, supporting API-driven solutions, and ensuring seamless collaboration between technical teams, business stakeholders, and external partners.
 
 
 
 Key Responsibilities
 
 
 
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 Gather, analyze, and document business and technical requirements for Open Banking projects.
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 Work closely with architecture, development, and product teams to translate requirements into technical specifications.
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 Support API design, integration, and testing activities.
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 Conduct gap analysis, process mapping, and impact assessment.
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 Coordinate with external partners, regulators, and internal stakeholders.
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 Assist in UAT planning, execution, and issue resolution.
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 Ensure compliance with Open Banking standards and security guidelines.
 
 
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 Required Skills &amp; Experience
 
 
 
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 Strong experience in both business and technical analysis.
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 Hands-on experience with Open Banking, APIs, and integration projects.
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 Solid understanding of banking processes, digital channels, and regulatory requirements.
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 Proficiency in documentation (BRD, FRD, user stories, process flows).
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 Excellent communication and stakeholder management skills.
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</div>

Business Analyst - Techno Functional

Join to apply for the Data Centre Project Planner role at Dicetek LLC.15 hours ago Be among the first 25 applicants.Job Purpose: To lead and manage project planning and scheduling activities across the lifecycle of hyperscale data center construction. The Construction Planner will be responsible for developing, maintaining, and integrating the project schedule in alignment with client requirements, contractor milestones, and company's internal delivery strategy. This role ensures timely and efficient coordination with Microsoft's Integrated Master Schedule (IMS) and acts as a central planning interface between the company, vendors, and stakeholders.Key Accountabilities:<ul><li>Develop and maintain the master construction schedule using Primavera P6 or MS Project.</li><li>Interface with Microsoft's IMS team, ensuring full schedule alignment and transparency.</li><li>Track progress, monitor key milestones, and analyze variances to highlight critical risks or delays.</li><li>Work with internal and external stakeholders (engineering, procurement, construction, and client teams) to integrate all planning inputs.</li><li>Provide regular schedule updates, forecasts, and what-if analysis to support decision-making.</li><li>Lead planning workshops with contractors and internal teams.</li><li>Ensure schedule adherence to contract requirements and support claims avoidance or resolution.</li><li>Contribute to project reporting including dashboards, progress reports, and executive summaries.</li></ul>Qualifications:<ul><li>Bachelor's degree in Engineering, Construction Management, or related field.</li><li>Planning certification (e.g., PMI-SP, PSP) is a plus.</li></ul>Experience:<ul><li>Minimum 8 years of experience in project planning and scheduling.</li><li>At least 4 years in hyperscale data center construction or large-scale infrastructure projects.</li><li>Hands-on experience with Primavera P6; experience with Microsoft Project and Power BI is an advantage.</li><li>Proven ability to work within fast-track, high-complexity environments with international stakeholders.</li></ul>Skills:<ul><li>Expert knowledge of project planning tools (Primavera P6, MS Project).</li><li>Strong understanding of EPC delivery models and construction sequencing.</li><li>Effective communication and stakeholder management skills.</li><li>Proactive, detail-oriented, and solution-driven.</li><li>Ability to manage and interpret complex data and schedules.</li><li>Familiarity with data center commissioning milestones and integration with IMS.</li></ul> Seniority level <ul><li>Not Applicable</li></ul> Employment type <ul><li>Contract</li></ul> Job function <ul><li>Project Management and Information Technology</li></ul> Industries <ul><li>IT Services and IT Consulting</li></ul>

Data Centre Project Planner

Call Center Agent - Emirati Fresh Graduate We are seeking customer-focused and professional Call Center Agents to join our banking team. The role is responsible for handling inbound and outbound calls, assisting customers with their banking needs, resolving queries, and ensuring excellent customer service while adhering to bank policies and compliance standards. Responsibilities <ul> <li>Handle inbound and outbound calls from customers in a professional and courteous manner.</li> <li>Respond to inquiries related to accounts, transactions, products, and services.</li> <li>Assist customers with digital banking platforms, card services, and loan queries.</li> <li>Record and escalate unresolved issues to the appropriate department.</li> <li>Maintain accurate records of customer interactions in the system.</li> <li>Ensure compliance with banking regulations, policies, and security protocols.</li> <li>Promote bank products and services when appropriate.</li> <li>Meet defined service level agreements (SLAs) and performance targets.</li> </ul> Qualifications & Skills <ul> <li>Bachelor's degree or diploma (preferably in Business, Finance, or related field).</li> <li>Previous experience in a call center or customer service role (banking experience preferred).</li> <li>Strong communication and active listening skills.</li> <li>Ability to handle high call volumes with patience and professionalism.</li> <li>Basic knowledge of banking products and services.</li> <li>Proficiency in MS Office and CRM/call center systems.</li> <li>Multilingual skills (Arabic & English preferred).</li> <li>Strong problem-solving skills and attention to detail.</li> </ul> Job Details <ul> <li>Seniority level: Not Applicable</li> <li>Employment type: Full-time</li> <li>Job function: Other</li> <li>Industry: IT Services and IT Consulting</li> </ul>

Call Center Agent - Emirati Fresh Graduate

Overview Lead Data Management Consultant role at Dicetek LLC. Qualifications <ul><li>Minimum Experience: 5 years' relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the Data Governance and Quality function.</li></ul> Knowledge and Skills <ul><li>Excellent knowledge of Data Governance and Data Quality programs, frameworks, policies, and procedures.</li><li>Experience working on strategic programs and by synthesizing business requirements and priorities with existing organisational capabilities.</li><li>Track record of successfully delivering business value attributed to improved data management practices.</li><li>Good knowledge of SQL or other data manipulation techniques.</li><li>Should have excellent presentation skills.</li></ul> Seniority level <ul><li>Not Applicable</li></ul> Employment type <ul><li>Contract</li></ul> Job function <ul><li>Information Technology</li></ul> Industries <ul><li>IT Services and IT Consulting</li></ul>

Lead Data Management Consultant

Join Dicetek LLC and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.