Qureos Mentor

Diebold Nixdorf

<div><p>Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
</p><p>Provides day-to-day technical support to employees and system / end users for infrastructure, internal systems and desktop hardware and software. Addresses and resolves failures, problems and questions relating to the operation of workstations, laptops, websites, software, peripherals, telephony, mobile devices and other equipment. Ensures optimal operation and business continuity.</p></div>
<br><div><ul><li>Gains familiarity with Helpdesk and related IT and technical support concepts, practices and methodologies.
</li><li>With guidance, performs a range of routine support duties, including: Assisting with provision of first line user support.
</li><li>Supporting the use of remote access tools and services for end users.
</li><li>Troubleshooting hardware, software and connectivity issues.
</li><li>Installing basic hardware and software.
</li><li>Assisting with installation and update of anti-virus software, and with decontamination of infected systems.
</li><li>Gathering and recording system inventory data.
</li><li>Escalates complex problems to higher level of expertise within organization.
</li><li>Keeps customers updated on ticket status ensuring the ticket is managed to closure.
</li><li>Learns and complies with DN Helpdesk, IT, peripheral and related connectivity and security policies and procedures.
</li><li>Assists with special projects as assigned.</li></ul></div>
<br><div><p><b>Required Qualifications
</b></p><ul><li>Diploma or equivalent work experience required.
</li><li>Minimum of 0-3 years of relevant experience or equivalent combination of education and experience in Helpdesk Support.
</li><li>Good business English skills (Written and spoken).
</li></ul><p>#LI-KB1</p></div>

Associate Helpdesk Support Analyst

<div><p>Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
</p><p>Develops, maintains and manages enterprise application standards and systems, including database, network and hosting solutions. Drives the development of detailed configuration parameters, custom extensions, workflow and integration solutions. Coordinates with technical / engineering teams to ensure solutions are designed to operate in highly available and reliable environments.</p></div>
<br><div><ul><li>Support the implementation and configuration of Procurement modules (Supplier Portal, Supplier Management, Procurement contracts, Purchasing) and Oracle Fusion inventory.
</li><li>Configure system settings, workflows, and security to meet business requirements.
</li><li>Customize and extend the application as needed to align with business processes.
</li><li>Collaborate with business stakeholders to gather requirements and document business processes.
</li><li>Conduct gap analysis and provide solutions that meet the needs of the business.
</li><li>Develop functional specifications and design documents for custom solutions.
</li><li>Collaborate with technical teams to design and implement Purchasing integrations between Oracle Cloud and legacy ERP systems.
</li><li>Develop and execute test plans, scripts, and scenarios to ensure system functionality meets business requirements.
</li><li>Conduct training sessions for end-users/suppliers and support teams on the functionality and use of Oracle Cloud Supplier Portal.
</li><li>Troubleshoot and resolve configuration and performance issues.
</li><li>Monitor system performance and user feedback to identify opportunities for improvement.
</li><li>Stay updated with Oracle Cloud updates and new features to continuously enhance the Supplier Portal.
</li><li>Collaborate with cross-functional teams, including finance, IT, and supply chain, to ensure cohesive solution delivery.</li></ul></div>
<br><div><p><b>Required Qualifications
</b></p><ul><li>Seeking an Oracle Fusion SCM analyst with 7+ years of experience working with Oracle Cloud
</li><li>Proven experience (7+ years) as an Oracle Procurement expert, with firsthand experience in Oracle Procurement Cloud
</li><li>Work independently and manage multiple task assignments in a challenging environment.
</li><li>Resolve problems in a timely and effective manner, involving project managers and executive management as appropriate.
</li><li>Collaborate with cross-functional teams to integrate Oracle Supply Chain with other Oracle Cloud applications and legacy systems.
</li><li>Provide ongoing support and troubleshooting post-implementation, ensuring the smooth operation of Oracle Supply Planning Cloud solutions.
</li><li>Develop custom reports and dashboards to provide visibility into key supply chain metrics.
</li><li>Create detailed documentation, including functional specifications, configuration guides, and user manuals.
</li><li>Experience with Oracle Cloud integration with Automation anywhere (Robotic Process Automation) is a plus.
</li><li>Strong understanding of procurement processes, procurement-to-pay cycle, and supply chain management.
</li><li>Expertise in configuring and implementing Oracle Procurement modules (e.g., Purchasing, Supplier Portal, Contracts, Sourcing) and Oracle Fusion inventory.
</li><li>Proficiency in SQL, PL/SQL, and other relevant tools for data extraction and reporting.
</li><li>Experience with integration tools and middleware (e.g., Oracle Integration Cloud, SOA Suite) is a plus.
</li><li>Effective communication and presentation skills, with the ability to effectively engage with stakeholders at all levels.
</li></ul><p>#LI-PS1</p></div>

Advanced Enterprise Applications Analyst (Oracle Fusion, SCM, Supplier Portal)

Join Diebold Nixdorf and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Diebold Nixdorf

ABOUT_COMPANY

Associate Helpdesk Support Analyst

Advanced Enterprise Applications Analyst (Oracle Fusion, SCM, Supplier Portal)