Qureos Mentor

Diebold Nixdorf

Coordinate with internal development, technical consultants, and managed services teams to deliver solutions within agreed SLAs and performance targets.
Lead end-to-end project delivery for software, systems integration and manages services projects across multiple streams including business analysis, technical design, development, , field services and rollout.
Facilitate clear scope definition, planning, prioritization, and change management in alignment with client expectations and contractual obligations.
Engage with customers, partners, and subcontractors to ensure alignment on requirements, integration points, compatibility, and release readiness.
Monitor and control project scope, timelines, resources, and budget (based on predefined man-days or BOQ frameworks), ensuring timely escalation and risk mitigation.
Provide project management support across the full lifecycle, including estimating resource needs, cost forecasting, scheduling, execution tracking, and delivery assurance.
Coordinate with development and support teams to ensure technical tasks and issues are resolved effectively and with high stakeholder satisfaction.
Assure customer satisfaction through timely and quality delivery of services, system integrations, and managed deliverables as outlined in the contract.
Maintain effective communication and strong working relationships with cross-functional teams, vendors, and external stakeholders.
Track project performance, report KPIs, and provide regular updates on progress, status, and any risks or blockers to internal and external stakeholders.
Contribute to continuous improvement by participating in team discussions, proposing enhancements, and staying updated on existing and new software solutions.
Demonstrate functional understanding of the software portfolio to facilitate meaningful discussions and solutioning with stakeholders across business and technical domains.

Client Project Manager

<div>Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
As Client Project Manager within Diebold Nixdorf&rsquo;s Retail Software &amp; Services division, you will lead complex software integration and managed service delivery projects across the fuel and convenience retail sector. You will oversee the implementation, coordination, and lifecycle management of retail software solutions in alignment with service contracts, SLAs, and customer expectations.
This role requires a deep understanding of software delivery, systems integration, and managed services in retail environments, with hands-on collaboration across products, engineering, customer, and partner teams.</div>
 <div><ul><li>Coordinate with internal development, technical consultants, and managed services teams to deliver solutions within agreed SLAs and performance targets.
</li><li>Lead end-to-end project delivery for software, systems integration and manages services projects across multiple streams including business analysis, technical design, development, , field services and rollout.
</li><li>Facilitate clear scope definition, planning, prioritization, and change management in alignment with client expectations and contractual obligations.
</li><li>Engage with customers, partners, and subcontractors to ensure alignment on requirements, integration points, compatibility, and release readiness.
</li><li>Monitor and control project scope, timelines, resources, and budget (based on predefined man-days or BOQ frameworks), ensuring timely escalation and risk mitigation.
</li><li>Provide project management support across the full lifecycle, including estimating resource needs, cost forecasting, scheduling, execution tracking, and delivery assurance.
</li><li>Coordinate with development and support teams to ensure technical tasks and issues are resolved effectively and with high stakeholder satisfaction.
</li><li>Assure customer satisfaction through timely and quality delivery of services, system integrations, and managed deliverables as outlined in the contract.
</li><li>Maintain effective communication and strong working relationships with cross-functional teams, vendors, and external stakeholders.
</li><li>Track project performance, report KPIs, and provide regular updates on progress, status, and any risks or blockers to internal and external stakeholders.
</li><li>Contribute to continuous improvement by participating in team discussions, proposing enhancements, and staying updated on existing and new software solutions.
</li><li>Demonstrate functional understanding of the software portfolio to facilitate meaningful discussions and solutioning with stakeholders across business and technical domains.</li></ul></div>
 <div>Required Qualifications
<ul><li>Bachelor&rsquo;s degree in computer sciences or equivalent work experience required.
</li><li>Minimum of 5 years of experience in project management ideally in retail
</li><li>Good technical knowledge on different Software and Database technologies
</li><li>Good technical knowledge on IT environment landscape and integrated solutions.
</li><li>Experience working in Agile environment.
</li><li>Good business English skills (written and spoken)
</li><li>Good knowledge in Payment Solutions
</li></ul>Preferred Qualifications
<ul><li>Bonus: Projects portfolio Retail Sector
</li><li>Good to have Agile Scrum Certification / Training
</li><li>Strong knowledge of retail software systems - POS, BOS, Payments, and interfaces.
</li><li>Arabic is nice to have.
</li></ul>#LI-PM1 #LI-Hybrid</div>

<div>The Associate Maintenance and Support Engineer is responsible for defect fixing, building knowledge of our business, and considered a SME for certain areas of our products to assist regional teams and end customers.
Engineer has to be familiar with the entire software development lifecycle. Engineer has to be familiar with the entire Defect fixing lifecycle and working with multiple stakeholders like customers, partners, product development team etc.
Our culture encourages not only knowledge building and best practice sharing, but also gives the opportunity to provide feedback for continuous improvement.</div>
 <div>Estimation
<ul><li>Assesses the required efforts and timelines for all M&amp;S activities as input for the overall SLA
</li><li>Produces and reviews estimates of time to spend on issues as input to the overall technical and cost estimation of the engagement.
</li></ul>Support Request
<ul><li>Ensures the proper intake, analysis and follow up on support requests, in line with DN M&amp;S processes and SLA&rsquo;s for the engagement.
</li><li>Ownership of the right set up of environment and assists other associates to configure their own for the engagement
</li></ul>Problem Management
<ul><li>Assures requests are account for in SLA, in order to assure timely and effective resolution of customers&rsquo; requests for the engagement.
</li></ul>Incident Management and Reporting
<ul><li>Ensures the identification, recording and classification of problems of high complexity and high impact, investigates and diagnoses identified problems to propose and implement changes for resolution of the incident.
</li><li>Ensures appropriate, comprehensive and timely reporting of the team and provides early escalation of any issue that may affect the engagement.
</li></ul>Resolution Management
<ul><li>Ensures the identification, recording and classification of problems of high complexity and high impact, investigates and diagnoses identified problems to propose and implement changes for resolution of the incident.
</li><li>Ensures appropriate, comprehensive and timely reporting of incidents for the team and provides early escalation of any issue that may affect the engagement.
</li></ul>Change Request Management
<ul><li>Provides solution and estimation of the change request
</li><li>Formulates and resolutions to change requests in order to propose adequate and timely solutions to the customers
</li><li>Ensures DN up-dates and fixes as well as (minor) change requests are timely and correctly integrated in the customers environment
</li></ul>Documentation
<ul><li>Documents and validates tickets, ensure technical documents follow DN aspects
</li><li>Ensures the usage of KEDB / FAQs and release notes by all team members in the engagement.
</li></ul>Optimization &amp; Improvement
<ul><li>Ensures DN up-dates and fixes are timely and correctly integrated in the customers environment
</li><li>Provides on-site deep technical support in customer environments, if required.
</li><li>Organizes and deliver trainings for product, tools, processes and technical advices for other team members
</li></ul>Methods &amp; Best Practices
<ul><li>Ensures all best practices and methods are followed as per DN standards.
</li><li>Creates reusable components
</li></ul>Proposes and implement best practices in collaboration with the M&amp;S practice</div>
 <div>Required Qualifications
<ul><li>Bachelor or Master's Degree in Computer Science, Computer/Software Engineering, or equivalent
</li><li>0-3 years&rsquo; experience
</li><li>Good understanding on java and related tools and maintenance experience(Defect Fixing) with respect to same.
</li><li>Significant troubleshooting/analysis experience with Client/Server Software Applications.
</li><li>Troubleshooting Experience with Oracle Databases /Postgre(SQL acceptable alternative)
</li><li>Experience personally handling technical/ticket escalations from customers.
</li><li>Exposure to atlassian suite, Jira, Confluence and bitbucket.
</li><li>Should have experience on working with Webservices, Rest and SOAP API's.
</li><li>Ready to work in Hybrid mode (Offices (Mumbai/Hyderabad) /WFH) &amp; 24/7 on-call mode.
</li><li>Very strong English.
</li><li>Possible travel to customer site.
</li><li>High level of accountability.
</li>Excellent Communication skills 
<li>
</li></ul>Nice to Have &ndash;
<ul><li>Banking/ATM/EFT/Base24 experience
</li><li>Hands on experience with Dockers containers, Kafka Queuing and Kubernetes orchestrations
</li></ul>#LI-KB1</div>

Associate Maintenance and Support Engineer

Join Diebold Nixdorf and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Diebold Nixdorf

ABOUT_COMPANY

Client Project Manager

Client Project Manager

Associate Maintenance and Support Engineer