Qureos Mentor

DigiFist

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 About DigiFist
 
 
 
 At DigiFist, we design and develop high-quality Shopify themes and digital solutions used by merchants around the world. We&rsquo;re now looking for a Technical Support Engineer to join our growing team in T&uuml;rkiye (ideally Istanbul).
 
 
 
 
 
 You&rsquo;ll be the first point of contact for merchants globally &mdash; answering questions, solving technical issues, and ensuring every customer gets the best possible experience. Beyond troubleshooting, you&rsquo;ll own our technical documentation and monitor key support KPIs to help our team deliver world-class service.
 
 
 
 
 
 This role is not just about fixing problems &mdash; it&rsquo;s about proactively improving customer satisfaction, keeping our documentation accurate and up-to-date, and giving the team clear visibility into the health of our support operations.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
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 Respond to pre-sales and technical questions via our Customer Support Portal, email, and chat.
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 Troubleshoot merchant issues, provide solutions, or escalate to the project management/development teams when needed.
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 Own and maintain all technical documentation, FAQs, and step-by-step guides, ensuring they are always accurate and easy to follow.
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 Monitor and report KPIs related to customer satisfaction, ticket resolution times, documentation freshness, and any other metrics that help us measure and improve performance.
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 Gather and share customer feedback to help improve our themes and processes.
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 Proactively update customers about releases, improvements, and new features.
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 What We&rsquo;re Looking For
 
 
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 Strong problem-solving skills with the ability to think on your feet.
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 Excellent English skills are a must &mdash; both written and verbal.
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 Speaking additional languages is a big plus.
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 Strong technical writing skills are highly valued.
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 Positive, proactive attitude with strong collaboration skills.
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 Strong organizational skills and attention to detail.
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 Experience in IT or e-commerce &mdash; Shopify knowledge is a big plus!
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 Familiarity with customer support, analytics, and project management tools (e.g., Zendesk, ClickUp, Asana) is a plus.
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 Based in T&uuml;rkiye (Istanbul preferred for occasional in-person meetings).
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 Why Join Us
 
 
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 Be part of an innovative Shopify partner agency serving merchants worldwide.
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 Take ownership of a critical area of the business where your insights directly shape customer experience.
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 Work with a collaborative, international team.
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 Opportunities for learning, growth, and specialization in e-commerce technologies.
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 Flexible remote working environment.
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Technical Support Specialist

Join DigiFist and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DigiFist

ABOUT_COMPANY

Technical Support Specialist