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Digital Charter, Inc

<div><h2 class="jobSectionHeader">Senior Business Analyst</h2>

Department: IT | Location: Remote - US East | Type: Full-time 
<h3 class="jobSectionHeader">
About the Role</h3>

Digital Charter is searching for an experienced Senior Business Analyst for a full-time remote position. The ideal candidate will have a strong understanding of Agile methodologies, the Software Development Lifecycle (SDLC), and tools to assess program efficiency and effectiveness. The ideal candidate will also have excellent soft skills, as they will be required to interface with new individuals on a regular basis, ranging from contracted software developers to military generals.

This individual will be responsible for analyzing each program that is assigned to the initiative, evaluating software development methodologies, defining or evolving quality metrics, and gauging overall team performance. 
<h3 class="jobSectionHeader">Requirements</h3>
<h3 class="jobSectionHeader">Essential Duties and Responsibilities</h3>

Perform Discovery Sessions for Each Program Aligned with the Initiative

Understand the Type of Work Being Delivered by Evaluating Contractual Agreements and Program Mission

Review the Statement of Work (SOW) Associated with the Program's Contract

Gather and Document Information on Existing Reporting Mechanisms

Gather and Document Information on Existing Service Level Agreements (SLAs)

Gather and Document Information on Existing Feedback Mechanisms

Gather and Document Information on Existing Software Development Strategies

Gather and Document Information on Existing Agile Methodology and Ceremonies

Analyze the Performance of Development Teams by Analyzing Sprint Performances

Assess the Success of Delivered Software Packages (in Conjunction with Acceptance Testers)

Evaluate the Success of Each Program Aligned with the Initiative

Analyze the Alignment of Delivered Work Based on Contractual Objectives

Independently Evaluate Resource Mix (Team Efficiency)

Analyze Sprint Velocity and Team Consistency

Identify Opportunities to Streamline Performance Metric Tracking

Provide Assessment Reports for Each Program Aligned with the Initiative

Identify Strengths and Weaknesses in Existing Software Development Processes

Identify Strengths and Weaknesses in Overall Vendor Performance

Recommend Strategies to Accelerate Issue Resolution, Optimize Processes, and Enhance Overall Software Performance.

Recommend Strategies for Improving Agile Methodologies

Provide Status Updates on Performance According to Performance Metrics

Qualifications
<h3 class="jobSectionHeader">
Required</h3>

Minimum 6 years of experience in business analysis or a related field, including hands-on support of content management platforms.

Proficiency in generating metrics and reports using project management and data analysis tools (e.g. Atlassian Jira, Microsoft Power BI, Microsoft Planner).

Experience collaborating within Agile development teams and adapting to Agile/Scrum processes.

Demonstrated ability to gather, document, and analyze requirements from diverse stakeholders.

Strong analytical and problem-solving skills with a detail-oriented approach to work.

U.S. Citizenship is required for this position due to government contract requirements and the need for a Public Trust security clearance.

Strong Understanding of Agile Frameworks (Scrum, Kanban, or SAFe)

Proficient in Analyzing Software Development Metrics (e.g., Defect Rates, Velocity, and Cycle Times)

Excellent Problem-Solving and Critical-Thinking Skills

Excellent Verbal and Written Communication Skills (Technical and Non-Technical Audiences)

Strong Understanding of Software Development Lifecycle (SDLC) Processes and Methodologies

Proficient in Cross-Team Communication and Coordination

Excellent Ability to Manage Multiple Projects Simultaneously
<h3 class="jobSectionHeader">
Preferred</h3>

Agile Certified Practitioner (PMI-ACP)

Certified Business Analysis Professional (CBAP)

Certified ScrumMaster (CSM)
<h3 class="jobSectionHeader">
Key Soft Skills</h3>

Communication: Excellent written and verbal communication skills

Initiative: Proactive &amp; Self-Motivation

Attention to Detail: Commitment to accuracy and high-quality work

Team Collaboration: Ability to work effectively in cross-functional teams

Customer-Focus: Commitment to Service Excellence
<h3 class="jobSectionHeader">
Work Experience</h3>

5+ years of experience as a Business Analyst (or Related Role) with Software Development Focus.
<h3 class="jobSectionHeader">
Education</h3>

Bachelor&rsquo;s degree in business administration, information systems, or a related field (required). 

Apply Now at Digital Charter</div>

Senior Business Analyst

<div><h2 class="jobSectionHeader">Agile Program Manager</h2>

Department: IT | Location: Remote - US East | Type: Full-time 
<h3 class="jobSectionHeader">
About the Role</h3>

Digital Charter is searching for an experienced Agile Program Manager for a full-time remote position. The ideal candidate will have a strong background in Agile methodologies, project governance, and portfolio reporting. This role involves establishing and maintaining enterprise Agile methodology standards, ensuring data quality in project tracking, and delivering executive-level portfolio insights. 
<h3 class="jobSectionHeader">Requirements</h3>
<h3 class="jobSectionHeader">Essential Duties and Responsibilities</h3>

Provide Agile governance and program management support with a focus on enterprise governance, data quality assurance, and portfolio-level reporting.

Design, document, and maintain a standardized Agile methodology, including defined artifacts, ceremonies, work definitions, estimation criteria, and a formal cadence for updates with version control.

Implement and maintain standardized Agile metrics derived from Jira to ensure accuracy, traceability, and auditability, covering delivery, sprint, predictability, and quality indicators.

Maintain a comprehensive metrics definition catalog detailing formulas, field requirements, inclusion/exclusion rules, and governance processes for updates.

Conduct Agile assurance and data quality reviews to ensure consistent Jira configuration and proper artifact execution &ndash; including checks on backlog integrity, sprint hygiene, workflow adherence, and estimation practices.

Support a documented OCIO exception process to handle approved deviations from standard Agile practices.

Deliver executive-level portfolio reporting and dashboards tailored to OCIO governance forums, providing early warning indicators, cross-program analysis, and trend insights.

Qualifications
<h3 class="jobSectionHeader">
Required</h3>

Bachelor&rsquo;s degree in Business, Information Technology, or a related field.

Minimum 5 years of experience in Agile project management, program governance, or a related role.

Experience with Agile frameworks (e.g., Scrum) and tools like Jira for project tracking and metric analysis.

Demonstrated ability to develop and enforce Agile methodologies and metrics at an enterprise level.

Excellent data analysis and reporting skills, with experience delivering executive-level portfolio dashboards.

US Citizenship is required for this position due to government contract requirements and the need for a Public Trust security clearance.
<h3 class="jobSectionHeader">
Preferred</h3>

Professional certifications such as PMP, Certified Scrum Master (CSM), or other Agile-related credentials
<h3 class="jobSectionHeader">
Key Soft Skills</h3>

Communication: Excellent written and verbal communication skills

Initiative: Proactive &amp; Self-Motivation

Attention to Detail: Commitment to accuracy and high-quality work

Team Collaboration: Ability to work effectively in cross-functional teams

Customer-Focus: Commitment to Service Excellence
<h3 class="jobSectionHeader">
Work Experience</h3>

At least 5 years of relevant work experience in Agile project management, project governance, or a similar field is required.
<h3 class="jobSectionHeader">
Education</h3>

Bachelor&rsquo;s Degree in Business Administration, Information Technology, or a related field is required. 

Apply Now at Digital Charter</div>

Agile Program Manager

Join Digital Charter, Inc and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Digital Charter, Inc

About Company

Senior Business Analyst

Agile Program Manager