Urwah Admin

Digitech Outsourcing Solution

About the Role Digitech Outsourcing Solution is seeking a dynamic floor manager who can lead call center operations while also playing a key role in project management. This position goes beyond managing day-to-day floor activities&mdash;it involves coordinating client projects, ensuring deliverables are met, and driving operational excellence across multiple teams.Key Responsibilities Operations &amp; Floor Leadership<ul><li>Supervise daily call center operations across inbound, outbound, chat, and email support.</li><li>Lead and mentor team leads, supervisors, and agents, ensuring productivity and discipline on the floor.</li><li>Monitor KPIs (AHT, CSAT, FRT, resolution rate, and attendance) and implement performance improvement plans.</li><li>Conduct regular floor walks, coaching sessions, and motivational huddles.</li><li>Act as the escalation point for client or operational issues, ensuring quick resolutions.</li></ul>Project &amp; Client Management<ul><li>Oversee execution of client projects from initiation to completion, ensuring SLAs and deliverables are consistently met.</li><li>Work with cross-functional teams (QA, Training, Workforce, IT) to align project goals with operational execution.</li><li>Manage project timelines, resource allocation, and reporting to ensure smooth delivery.</li><li>Prepare performance reports and project updates for senior management and clients.</li><li>Identify risks in ongoing projects and propose actionable solutions.</li></ul>Process Excellence &amp; Continuous Improvement<ul><li>Implement process enhancements to improve efficiency, reduce costs, and increase client satisfaction.</li><li>Ensure adherence to SOPs, compliance standards, and quality benchmarks.</li><li>Drive initiatives for automation, workflow optimization, and agent productivity.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s/Master&rsquo;s degree in business, management, or project management (PMP certification is a plus).</li><li>4&ndash;6 years of BPO/call center experience, with at least 2+ years in a supervisory or managerial capacity.</li><li>Proven track record of leading large teams and managing client projects simultaneously.</li><li>Strong understanding of call center KPIs, workforce planning, and project lifecycles.</li><li>Excellent communication, leadership, and stakeholder management skills.</li><li>Proficiency in MS Office, CRM systems, and project management tools (e.g., Trello, Asana, and MS Project).</li><li>Flexibility to manage rotational shifts (day/night).</li></ul>What We Offer<ul><li>Competitive market-aligned salary.</li><li>Health insurance and paid leave benefits.</li><li>Exposure to multi-client, multi-project environments.</li><li>Growth opportunities with career paths in senior management and project leadership.</li><li>A collaborative, fast-paced work environment where your leadership drives impact.</li></ul>This role is ideal for leaders who can balance floor management and project delivery, ensuring both operational discipline and client success.Job Type: Full-timePay: Rs140,000.00 - Rs150,000.00 per monthWork Location: In person

Floor Manager (International Call Center)

Digitech Outsourcing Solution is looking for an off-page SEO expert.Key Responsibilities:<ul><li>Develop and implement a comprehensive off-page SEO strategy, including backlink analysis and outreach.</li><li>Identify and secure high-quality backlinks from relevant, authoritative websites.</li><li>Manage guest blogging initiatives, including topic ideation and relationship management.</li><li>Perform competitive backlink analysis to identify opportunities and stay ahead of the curve.</li><li>Monitor and report on backlink performance, domain authority, and other key off-page metrics.</li><li>Identify and disavow toxic backlinks to protect the website's authority.</li><li>Stay up-to-date with the latest SEO trends, algorithm changes, and best practices.</li></ul>Qualifications:<ul><li>Proven experience in off-page SEO with a strong portfolio of successful campaigns.</li><li>Experience in the Airbnb or short-term rental industry is a significant plus.</li><li>Deep understanding of backlink analysis tools such as Ahrefs, SEMrush, Moz, and Majestic.</li><li>Excellent written and verbal communication skills for outreach and collaboration.</li><li>Strong analytical skills with the ability to interpret data and make informed decisions.</li></ul>Job Type: Full-timeWork Location: In person

Off page seo expert

Join Digitech Outsourcing Solution and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Digitech Outsourcing Solution

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Floor Manager (International Call Center)

Off page seo expert