Qureos Mentor

Diligente Technologies

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 Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about helping our customers succeed and are looking for a dedicated
 
 Customer Success Analyst
 
 to join our team and help drive user satisfaction, retention, and long-term growth.
 
 
 
 
 
 
 Role Overview
 
 
 
 As a Customer Success Analyst, you&rsquo;ll be the part of the customer success team to help create knowledge base, FAQ&rsquo;s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You&rsquo;ll play a key role in onboarding, support, customer education, and renewal strategies.
 
 
 
 
 
 
 Key Responsibilities
 
 
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 Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices.
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 Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction.
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 Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content.
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 Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders).
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 Monitor key customer health metrics and take action on churn risks or upsell opportunities.
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 Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience.
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 Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms.
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 Requirements
 
 
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 Bachelor&rsquo;s degree in business, Communications, Marketing, or related field.
 </li>
 <li>
 
 2+ years of experience
 
 in a Customer Success, Account Management, or Customer Support role at a SaaS company.
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 Demonstrated experience setting up and managing customer-facing knowledge bases and educational content.
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 Proven ability to craft engaging and strategic customer success emails and campaigns.
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 Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement.
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 Experience with HubSpot
 
 CRM or similar tools is highly preferred.
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 Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus.
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 Will be working US Pacific Standard Time.
 
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 </ul>
 
 
 
 
 
 What We Offer
 
 
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 Competitive salary and performance-based bonuses
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 Flexible work environment
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 Professional development opportunities
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 Health and wellness benefits
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 A collaborative, mission-driven team
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 </ul>
 
 
</div>

Customer Success Analyst

Join Diligente Technologies and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Diligente Technologies

ABOUT_COMPANY

Customer Success Analyst