Qureos Mentor

Dirt Busters House Cleaning

Dirt Busters is one of Arizona&rsquo;s fastest-growing residential cleaning companies, serving 880+ recurring customers.We are seeking a hands-on, player/coach Customer Experience, Sales &amp; Support Manager who thrives on both doing and leading. This role is the glue between customers, sales, and field support. You will:<ul><li>Personally take escalation and cancellation calls.</li><li>De-escalate upset customers and save accounts.</li><li>Drive sales, upsells, and net customer growth.</li><li>Personally sell turning leads into recurring customers</li><li>Support techs in urgent field situations.</li><li>Coach a small CSR and sales team by example.</li><li>Simplify processes, reduce chaos, and implement automations to make us more efficient as we scale.</li></ul>This is not a &ldquo;sit-back manager&rdquo; role. You will be on the phones daily, while also building and improving the team and systems around you.Key ResponsibilitiesCustomer Experience &amp; Retention<ul><li>Personally handle cancellation calls, upset customers, and escalations.</li><li>Use empathy and problem-solving to de-escalate and retain customers.</li><li>Coach CSR team members to handle routine customer concerns with confidence.</li><li>Track cancel saves and attrition rates weekly.</li><li>Own review generation and referral campaigns</li></ul>Sales &amp; Revenue Growth<ul><li>Manage and personally work the sales pipeline.</li><li>Ensure rapid lead follow-up (speed-to-lead) and strong conversion rates.</li><li>Upsell add-ons and upgrades for recurring customers.</li><li>Train and coach Sales Rep(s) to follow scripts, close deals, and upsell effectively.</li><li>Track KPIs: lead response time, conversion %, upsell revenue</li></ul>Technician Support<ul><li>Be the first line of support for field technicians (lockouts, reschedules, urgent customer issues).</li><li>Solve issues directly or escalate quickly to scheduling/ops when needed.</li><li>Ensure techs feel supported and communication is logged clearly in CRM</li></ul>Process &amp; Chaos Reduction<ul><li>Audit current workflows across sales, support, and retention.</li><li>Identify recurring breakdowns and simplify processes.</li><li>Partner with CIO to build automations (GoHighLevel, HubSpot, etc.) that reduce missed follow-ups and improve efficiency.</li></ul>Social Media Support<ul><li>Post light content: before/after photos, customer shout-outs, employee highlights.</li><li>Keep social presence fun, authentic, and consistent (no ad campaigns required).</li></ul>What Success Looks Like<ul><li>Cancel saves increasing; fewer customers lost.</li><li>Net customer count growing monthly.</li><li>Sales conversion rates improving.</li><li>Upsell/add-on revenue consistently increasing.</li><li>Field technicians feel supported with fewer escalations.</li><li>CSRs become more capable and confident under coaching.</li><li>Chaos reduced: smoother communication, better workflows, working automations.</li></ul>Qualifications<ul><li>3+ years managing sales or CSR teams in a service-based business.</li><li>Proven experience handling cancellation calls, de-escalating upset customers, and saving accounts.</li><li>Strong phone presence &mdash; confident and persuasive.</li><li>Track record of owning company-level metrics like attrition % and sales growth (not just personal quotas).</li><li>Experience building automations in GoHighLevel, HubSpot, ServiceTitan, or similar tools.</li><li>Strong leadership: able to coach, train, and hold a team accountable.</li><li>Tech-savvy and comfortable in CRM, Slack, and multi-channel communication.</li><li>Growth mindset &mdash; thrives in a busy, scaling environment.</li></ul>Compensation &amp; Growth Path<ul><li>Base Salary: $60,000</li><li>Bonus: Up to $20,000 annually, based on net customer growth, sales, and revenue.</li><li>On-Target Earnings: $80,000</li><li>Growth Path: As Dirt Busters scales, this role grows into CX Director, managing multiple CSRs, Sales Reps, and retention functions.</li></ul>Job Type: Full-timePay: $60,000.00 - $80,000.00 per yearBenefits:<ul><li>Work from home</li></ul>Work Location: Remote

Customer Experience, Sales & Support Manager

Join Dirt Busters House Cleaning and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dirt Busters House Cleaning

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Customer Experience, Sales & Support Manager