Qureos Mentor

DISA Global Solutions

<p><b>Position Summary:</b> The <b>Spanish AR Collections Specialist</b> for DISA is responsible for all aspects of the collections process; including contacting <b>Spanish</b> and <b>English</b> speaking customers for payments in US; following-up; resolving payment or any billing issues. The Spanish AR Collections Specialist works with multiple internal teams (e.g.; Account Management; Account Receivable; Client Services) to achieve objectives. Provide administrative assistance to the reporting manager/team and support for special projects. Activities of the Spanish AR Collections Specialist also include developing knowledge of the department; company and industry; managing an assigned portfolio of customers; facilitating collection processes; working closely with Account Management to coordinate the proper course of action; facilitating the write-off process for delinquent AR; participating in organizational activities; and representing DISA within the industry.</p><p>Essential functions and responsibilities:</p><ul><li>Meet daily collection contact requirement as defined by Supervisor.</li><li>Identifies delinquent accounts and works to resolve issues timely.</li><li>Reviews status of delinquent accounts and initiates collection action by contacting each customer for payment.</li><li>Contacts assigned clients at least once a week through phone, email, or mail to collect payment, determine the reason for overdue payments.</li><li>Perform skip tracing to locate customer information that has not been provided; and placing follow-up calls if payments are not received.</li><li>Research disputed delinquent account balances and provides additional information and backup data to facilitate payment for the client when necessary.</li><li>Manages an assigned portfolio of customers by developing and maintaining relationships with assigned customers; proactively reviewing customer accounts for discrepancies; e-mailing service team members to make adjustments to customer accounts; making timely calls to customers based on previous successes; answering calls and e-mails from customers to reach a resolution on invoices; tracking customer payment history to identify trends and issues; and discussing trends and issues with management to optimize payment plans.</li><li>Makes record of all communications with clients in ERP System.</li><li>Facilitates credit and payment processes by processing and maintaining logs for ACH and checks that arrive via shared drives and banking portals.</li><li>Maintaining an accurate log of daily transactions for the future monthly reconciliation process.</li><li>Initiates account closure procedure when necessary.</li><li>Collaborates with the Client Services Department to settle collections issues and finalize credit/debit memos</li><li>Answer team phone tree calls and assist clients as needed.</li><li>Upload client invoice to portals monthly timely as needed.</li><li>Notifies the Collections Supervisor of potential collection problems proactively and identifies accounts that need to be sent to a collection agency.</li><li>Participates in organizational activities by compiling information for the audit group upon request.</li><li>Participating in discussions with leadership and management (e.g., monthly/weekly/daily meetings)</li><li>Performs other related duties as assigned.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: Up to &#8377;800,000.00 per year</p><p>Benefits:</p><ul><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Provident Fund</li></ul><p>Application Question(s):</p><ul><li>Do you have experience in AR International Voice process? (Calling/contacting English &amp; Spanish clients based in US/Canada/UK via emails and phone calls)</li><li>Are you comfortable to work in US shifts? ie 6pm-3am IST</li><li>What is your notice period?</li><li>What is your current/last drawn CTC in LPA? (mention only fixed component)</li><li>What is your expected CTC in LPA?</li><li>Do you have a minimum of 2 - 3 years of relevant International Accounts Receivables B2B US collections experience including Spanish for the above role? If more than above, please mention the total experience.</li><li>What is the highest level of education you have completed &amp; in which stream?</li></ul><p>Experience:</p><ul><li>Spanish collections: 3 years (Preferred)</li></ul>

Spanish AR Collections Specialist

<div><div>DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year.</div><div></div><div>
DISA is proud to be a &ldquo;Top Workplaces&rdquo; award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.</div><div></div><div>
Position Summary:</div><div>
We are seeking a skilled Content Writer to create accurate, on brand content that supports DISA&rsquo;s communications, marketing, and education goals. In this role, you will produce content for blogs, website copy, internal and external communications, employee spotlights, newsletters, and edit various marketing collateral. You will collaborate directly with subject matter experts to translate complex topics into clear, polished, and SEO friendly copy that reflects DISA&rsquo;s voice. The ideal candidate combines strong writing and editing skills with initiative, organization, and a service mindset.</div><div></div><div>
Essential Functions:</div><ul><li><div>
Own the Communications Calendar</div><ul><li><div>
Maintain an organized, up to date calendar covering blogs, RTBs, spotlights, and basic internal or external communications.</div></li><li><div>
Keep work ahead of deadlines and proactively prevent backlog.</div></li></ul></li><li><div>
Plan, Write, and Edit High Quality Content</div><ul><li><div>
Draft and edit blogs, articles, landing page copy, email copy, talking points, and short internal announcements.</div></li><li><div>
Ensure every piece meets brand voice, style, and accuracy standards, including proper terminology (e.g., DOT, FMCSA, drug testing, backgrounds, occupational health, and related topics).</div></li><li><div>
Serve as a second set of eyes to catch errors before SME or leadership review.</div></li></ul></li><li><div>
Publish Blog Content Consistently</div><ul><li><div>
Publish 3 high quality blog posts per week and maintain a blog queue at least 1 month ahead.</div></li><li><div>
Build and maintain a library of evergreen, pre-approved topics in partnership with SMEs.</div></li><li><div>
Repurpose content for RTBs, newsletters, and other channels when appropriate.</div></li><li><div>
Collaborate with SMEs to clarify nuance and ensure accuracy.</div></li></ul></li><li><div>
Cross Functional Collaboration</div><ul><li><div>
Partner with stakeholders in HR, Benefits, Product, Operations, Sales, and Compliance to gather input and manage approvals.</div></li><li><div>
Provide timely status updates and set clear expectations regarding deliverables.</div></li></ul></li><li><div>
Collateral Support</div><ul><li><div>
Edit and review brochures, flyers, PowerPoint slides, and other materials for clarity, consistency, and brand alignment.</div></li></ul></li><li><div>
Optimize for Search and Distribution</div><ul><li><div>
Work with SEO team to implement SEO best practices to content.</div></li><li><div>
Coordinate with the web or marketing team to ensure on site implementation in the CMS and to track performance.</div></li></ul></li></ul><div>
Use of AI Tools</div><ul><li><div>
Approved tools, including ChatGPT, may be used for ideation and first pass outlines.</div></li><li><div>
All output must be rewritten, fact checked, and tailored to DISA&rsquo;s tone and standards.</div></li><li><div>
Copy and paste use of AI generated text without significant editing and verification is not acceptable and must follow DISA&rsquo;s AI policy.</div></li></ul><div>
Success Indicators at 12 Months</div><ul><li><div>
Independently manages the communications calendar and routine communications with minimal supervision.</div></li><li><div>
Publishes 3 blogs per week with a consistent 1-month content buffer.</div></li><li><div>
Produces clean, accurate drafts that require only mid-level review before SME or leadership approval.</div></li><li><div>
Earns trust SMEs and department leaders as a reliable partner who delivers on time.</div></li><li><div>
Proactively identifies content gaps and proposes solutions that improve clarity, structure, and results.</div></li></ul><div></div><div>
Key Skills and Experience:</div><ul><li><div>
High school diploma or GED required. Associate&rsquo;s or Bachelor&rsquo;s degree in Communications, Journalism, English, Marketing, or related field preferred, or equivalent experience.</div></li><li><div>
3+ years of professional writing or editing experience in B2B, compliance, healthcare, transportation, or safety industries preferred.</div></li><li><div>
Organized, self-starter who can handle multiple priorities and deadlines.</div></li><li><div>
Demonstrated ability to translate complex topics into clear, accurate, and engaging content.</div></li><li><div>
Strong editing and proofreading skills with meticulous attention to detail.</div></li><li><div>
Excellent communication and collaboration skills. Comfortable interviewing SMEs and managing approvals.</div></li></ul><div>
Ideal Attitude and Mindset</div><ul><li><div>
Self-starter mentality and bias for action.</div></li><li><div>
Curious and coachable with a drive to learn the industry.</div></li><li><div>
Ownership and accountability for deadlines and quality.</div></li><li><div>
Collaborative spirit and service mindset with partners across the business.</div></li><li><div>
Comfort with ambiguity and the ability to create clarity with stakeholders.</div></li></ul><div></div><div>
Work Schedule:</div><div>
Monday - Friday, 8 am to 5 pm CST</div><div></div><div>
Physical Requirements:<br>
<ul><li>While performing the duties of this job the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift-up to 15lbs.(occasionally).</li></ul>
<br>
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div>
Benefits:</div><ul><li><div>
Personal and sick paid time off.</div></li><li><div>
401(k) with a highly competitive match.</div></li><li><div>
11 paid holidays.</div></li><li><div>
Medical, dental, and vision.</div></li><li><div>
Group life insurance, HSA or FSA.</div></li><li><div>
Employee Assistance Program.</div></li><li><div>
Educational Assistance Program.</div></li></ul><div></div><div>
The pay range for this position is listed below. Your actual pay rate will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at Recruitment.Recruitment@disa.com.</div><div></div><div>
Job Pay Range</div>
65000-75000<div></div><div>
EOE/M/F/Vet/Disability</div></div>

Content Writer

Join DISA Global Solutions and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DISA Global Solutions

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Spanish AR Collections Specialist

Content Writer