Abrar Admin

Disabled Veteran Solutions

Disabled Veteran Solutions (DVS) is a Service Disabled Veteran Owned Small Business (SDVOSB) that provides comprehensive BPO services within the contact center industry. Their offerings include turnkey front and back office operations, IVR development and hosting, as well as management and HR/PEO services. DVS aims to support supplier diversity credits for contracts while prioritizing meaningful employment for veterans and military families. They focus on delivering tailored solutions that enhance operational performance and customer satisfaction.

<div>
 
 Disabled Veteran Solutions (DVS)
 
 
 
 
 Pay:
 
 $18.92/hour
 
 
 
 Status:
 
 Full-Time Regular (36-40 hours/week)
 
 
 
 Location:
 
 Remote, must reside in PA, TX, or VA.
 
 
 
 About Disabled Veteran Solutions
 
 
 
 Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business (SDVOSB) providing high-quality Business Process Outsourcing (BPO) services. We are committed to excellence, accountability, and service-both to our clients and to the employees who power our success. At DVS, we value professionalism, reliability, and a customer-first mindset.
 
 
 Position Overview
 
 
 The Customer Service Representative (CSR) role is responsible for delivering exceptional customer care and creating sustainable value for customers through phone, email, text, web chat, and case management interactions. This role supports a high-volume tolling services program and requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering accurate, empathetic support.
 
 
 Successful candidates are dependable, tech-savvy, customer-focused, and able to thrive in a structured, performance-driven call center environment.
 
 
 Key Responsibilities
 
 
 
 Customer Interactions May Include, But Are Not Limited To
 
 
 
 <ul>
 <li>
 Reviewing and updating toll account information
 </li>
 <li>
 Processing tolls, violations, and related inquiries
 </li>
 <li>
 Resolving toll charge disputes
 </li>
 <li>
 Assisting with congestion pricing questions
 </li>
 <li>
 Guiding customers through application status checks and walkthroughs
 
 
 </li>
 </ul>
 
 Additional Responsibilities Include
 
 
 
 <ul>
 <li>
 Managing a high volume of inbound inquiries in a timely and professional manner
 </li>
 <li>
 Working suspended customer accounts to bring them current while educating customers on best practices to maintain account standing
 </li>
 <li>
 Identifying different account types (e.g., residency-based, DMV-related) and ensuring proper routing or resolution
 </li>
 <li>
 Creating, documenting, and reviewing service requests accurately
 </li>
 <li>
 Collaborating with internal departments to ensure customer issues are fully resolved
 </li>
 <li>
 Delivering consistently high-quality customer service across all interactions
 
 
 </li>
 </ul>
 Training &amp; Attendance Requirements (Mandatory)
 
 
 Training and nesting (a supervised transition period into live customer interactions) are
 
 100% mandatory
 
 . Attendance is critical to success in this role.
 
 
 <ul>
 <li>
 No time off, late arrivals, or early departures are permitted during training or nesting
 </li>
 <li>
 Failure to meet attendance requirements during training may result in termination
 </li>
 <li>
 Two assessments must be passed during and at the conclusion of training to meet employment requirements
 
 
 </li>
 </ul>
 
 Training Schedule
 
 
 
 <ul>
 <li>
 Training Start: 9/11/2026
 </li>
 <li>
 Training Hours: 8:30 AM - 5:00 PM EST, Monday-Friday
 </li>
 <li>
 Training Duration: Approximately 3 weeks
 
 
 </li>
 </ul>
 Webcam usage is required during training and production. Associates may be asked to be on camera for coaching sessions or team meetings.
 
 
 Work Schedule &amp; Availability
 
 
 <ul>
 <li>
 Open availability required Monday-Sunday
 </li>
 <li>
 Scheduled 5 days per week
 </li>
 <li>
 Every other Saturday required (counted as one of the 5 scheduled days)
 
 
 </li>
 </ul>
 
 Production Hours
 
 
 
 <ul>
 <li>
 Monday-Friday: Between 7:00 AM - 7:30 PM EST
 </li>
 <li>
 Saturday &amp; Sunday: Between 8:00 AM - 2:30 PM EST You WILL be scheduled every other Saturday
 
 
 </li>
 </ul>
 Schedules are based on business needs and may change weekly. Shifts may vary day-to-day. If assigned the last shift of the evening, extended hours may be required based on call volume.
 
 
 Overtime is paid for hours worked over 40 in a workweek.
 
 
 
 Compensation &amp; Benefits
 
 
 
 <ul>
 <li>
 $18.92/hour - Paid Weekly
 </li>
 <li>
 Paid training at the applicable hourly rate
 </li>
 <li>
 Benefits after 90 Day Probationary period is completed
 
 
 </li>
 </ul>
 Equipment &amp; Technical Requirements
 
 
 <ul>
 <li>
 A Company-issued computer and headset will be provided for performing job functions.
 
 
 </li>
 </ul>
 
 Candidates Must Have
 
 
 
 <ul>
 <li>
 Reliable, high-speed internet (hard-wired via Ethernet through DSL or Fiber only; Wi-Fi, in home hotspots, and satellite internet are not permitted)
 </li>
 <li>
 A private, dedicated workspace suitable for remote work
 
 
 </li>
 </ul>
 Candidates will be required to demonstrate computer proficiency through an assessment and a live Microsoft Teams session.
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or GED required
 </li>
 <li>
 Minimum of 6 months customer service experience (call center experience preferred)
 </li>
 <li>
 Strong verbal and written communication skills, MUST be able to read, write, speak and understand English language fluently
 </li>
 <li>
 Basic to advanced computer proficiency and ability to navigate multiple systems required
 </li>
 <li>
 Ability to troubleshoot common technical issues
 </li>
 <li>
 Ability to pass background check and drug screening (no cost to candidate)
 </li>
 <li>
 Professional, dependable, and able to adhere to strict attendance and scheduling requirements
 
 
 </li>
 </ul>
 Additional Employment Information
 
 
 <ul>
 <li>
 This is a full-time position; part-time roles are not available
 </li>
 <li>
 Schedules are assigned based on program needs
 </li>
 <li>
 Lunch and break schedules are assigned and must be adhered to
 
 
 </li>
 </ul>
 Ready to Apply?
 
 
 If you meet the qualifications listed above, you're dependable, customer-focused, and ready to succeed in a structured, remote call center environment, we encourage you to apply today. Join Disabled Veteran Solutions and be part of a mission-driven organization committed to excellence, service, and professional growth.
 
 
 A pre-employment drug screening and criminal background check are required prior to employment.
 
 
 Salary: $18.92 per week
</div>

Customer Service Representative - Technical

<div>Remote Inbound Customer Service Representative (Full-Time) 
Disabled Veteran Solutions (DVS)
Make an Impact Through Meaningful Work
Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, healthhuman services, and state benefits.
This is an opportunity to be part of a mission-driven organization where communication, accuracy, and customer care are essential. As a member of our team, you will serve as a trusted point of contact-providing support, guidance, and resolution to individuals who rely on these services every day.
Start Date: July 20, 2026 
Initial training will take place during your first two weeks.
Position Overview
In this role, you will manage inbound customer interactions and provide timely, accurate support across a variety of service areas. You will be responsible for maintaining a high level of professionalism while ensuring each interaction is handled with care and efficiency.
Responsibilities include:<ul><li>
Answering inbound calls and providing a positive, solution-oriented customer experience</li><li>
Assisting with basic technical troubleshooting and initiating support tickets as needed</li><li>
Scheduling appointments at designated service locations</li><li>
Accurately documenting all customer interactions, including inquiries, concerns, and resolutions</li><li>
Conducting follow-up calls to ensure issues are resolved and customers remain informed</li><li>
Delivering consistent, high-quality service in a structured environment</li></ul>
Required Qualifications
We are looking for individuals who are reliable, detail-oriented, and capable of managing multiple responsibilities in a remote setting.<ul><li>
High school diploma or GED required; additional education preferred</li><li>
Prior customer service experience, particularly in call-driven environments</li><li>
Strong verbal communication skills with the ability to build rapport quickly</li><li>
Ability to troubleshoot basic technical issues independently</li><li>
Comfortable working in a remote environment with minimal supervision</li><li>
Ability to successfully complete an extensive credentialing and background check process</li></ul>
Preferred:<ul><li>
Bilingual (English/Spanish) candidates are strongly encouraged to apply</li></ul>
TechnicalWork Environment Requirements<ul><li>
Reliable high-speed internet connection</li><li>
Private, distraction-free workspace</li><li>
Ability to navigate computer systems efficiently</li><li>
DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset</li></ul>
ScheduleTraining<ul><li>
Training Schedule: 9:00 AM - 4:30 PM EST</li><li>
Regular Schedule - regular schedule set between the hours of 8:00am - 8:00pm - Monday - Friday</li></ul>
Consistent attendance and reliability are essential for success in this role.
Why Join DVS
Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). We are committed to delivering excellence while creating meaningful employment opportunities for Veterans, military families, and professionals seeking purposeful work.
At DVS, you can expect a supportive environment that values performance, encourages growth, and provides opportunities for career advancement.
Build a career where your work matters. Apply today to join the DVS team.</div>

Inbound Customer Service Agent

Join Disabled Veteran Solutions and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Disabled Veteran Solutions

About Company

Customer Service Representative - Technical

Inbound Customer Service Agent

Inbound Customer Service Agent

Inbound Customer Service Agent