Qureos Mentor

DK Infoway

Job description:We are seeking a Customer Support Executive with a strong understanding of the diamond and jewelry industry to manage customer interactions, provide expert assistance, and ensure seamless service. The ideal candidate will have excellent communication skills, in-depth knowledge of diamonds (4Cs, certification, grading), and the ability to handle client inquiries efficiently.Key Responsibilities:<ul><li>Handle inbound and outbound calls, emails, and chat to assist customers with inquiries related to diamonds, jewelry, and orders.</li><li>Provide expert guidance on diamond specifications, grading, certifications (GIA, IGI, etc.), pricing, and availability.</li><li>Coordinate with the sales, logistics, and production teams to resolve customer issues promptly.</li><li>Assist clients with order tracking, returns, exchanges, and after-sales support.</li><li>Maintain accurate records of customer interactions in CRM software.</li><li>Educate customers on company policies, warranty details, and care instructions.</li><li>Handle complaints and escalations professionally to maintain customer satisfaction.</li><li>Gather customer feedback to help improve service quality and processes.</li><li>Support marketing and sales teams with follow-ups and lead nurturing.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Business, Commerce, or related field.</li><li>1&ndash;3 years of experience in customer support, preferably in the diamond or jewelry sector.</li><li>Strong knowledge of diamond grading standards (4Cs) and jewelry industry terminology.</li><li>Excellent verbal and written communication skills in English (and local language, if applicable).</li><li>Proficiency with CRM systems, MS Office, and basic reporting tools.</li><li>Ability to handle high-pressure situations with professionalism and empathy.</li><li>Strong problem-solving and multitasking abilities.</li></ul>Preferred Qualifications:<ul><li>Certification in diamond grading (e.g., GIA, IGI) is an added advantage.</li><li>Experience working in B2B or B2C jewelry businesses.</li></ul>Job Type: Full-timePay: &#8377;10,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Leave encashment</li></ul>Work Location: In person

Customer Support Executive

Join DK Infoway and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DK Infoway

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Customer Support Executive