Qureos Mentor

DLF Hospitality

<div>
 
 
 PURPOSE
 
 
 
 This job description highlights the key responsibilities in supporting the HR strategy, operational management, and talent development, while ensuring alignment with business goals and a positive organizational culture.
 
 
 
 
 
 
 REPORTS TO
 
 
 <ul>
 <li>
 Business Head |Vice President &ndash; Human Resources
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 </ul>
 
 
 REPORTING ROLES
 
 
 <ul>
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 Deputy Manager &ndash; HR| Assistant Manager &ndash; HR| Executive/Supervisor/Associate &ndash; HR| HR Interns
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 </ul>
 
 
 INTERACTS WITH
 
 
 <ul>
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 External &ndash; Recruitment agencies, Government authorities, Training Partners, Vendors, Consultants, Auditors.
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 Internal &ndash; Senior Leadership, Functional Heads, Managers, Supervisors, Rank &amp; File Associates, Interns, and Contractual Staff.
 </li>
 </ul>
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 Operational Excellence
 
 
 <ul>
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 Drive excellence across end-to-end HR operations including hiring, onboarding, HRIS, attendance, policy implementation and offboarding.
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 Ensure high standards of accuracy in HR documentation, payroll inputs, and statutory compliance through rigorous data integrity.
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 Oversee administration functions including staff amenities, transport, lockers, ID cards, and grievance redressal mechanisms.
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 </ul>
 
 
 
 
 
 Applied Learning
 
 
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 Seeks and makes the most of learning opportunities to improve performance of self and/or others.
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 Design and deliver HR-led learning sessions on key workplace themes such as HR Induction, Code of Conduct, Labor Laws etc.
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 Track training completions, feedback scores, and effectiveness using post-training assessments.
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 </ul>
 
 
 
 
 
 People Management
 
 
 <ul>
 <li>
 Serve as the first point of contact for employee relations, ensuring empathetic, confidential, and professional resolution with executive presence.
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 Drive talent and performance management through structured appraisals, feedback reviews, and development initiatives aligned with succession planning.
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 Conduct exit interviews, analyze attrition trends, gather insights on employee engagement survey scores and provide actionable recommendations to enhance retention and employee engagement.
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 Monitor workplace gender diversity metrics and recommend initiatives to strengthen belongingness and equal opportunity.
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 </ul>
 
 
 
 
 
 Business &amp; Financial Acumen
 
 
 <ul>
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 Forecast and plan manpower requirements based on operational needs and business forecasts.
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 Monitor HR budgets, including hiring costs, employee welfare expenses and administrative overheads.
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 Present monthly HR dashboards include headcount, attrition, training, recruitment status, and cost metrics.
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 Coordinate with finance and audit teams for statutory and internal HR audits, PF/ESI inspections, etc.
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 </ul>
 
 
 Leadership
 
 
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 <li>
 Collaborate with Club GMs/VPs and corporate leadership to align people&rsquo;s strategy with broader business objectives and brand values.
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 <li>
 Lead key HR initiatives, including policy rollout, HR digitization, and employee engagement frameworks that foster a high-performance culture.
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 Mentor and develop team members while upholding discretion, integrity, and the highest standards of professional ethics.
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 </ul>
 
 
 
 
 
 Culture &amp; Brand Ambassador
 
 
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 Champion the employer brand through meaningful onboarding experiences, engagement initiatives, and employee touchpoints.
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 Create a work environment that fosters inclusion, belonging, recognition, and wellness.
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 Lead employee engagement initiatives, including R&amp;R programs, theme days, surveys, birthday celebrations, and internal communication.
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 </ul>
 
 
 
 
 
 Managing Legal and Compliance Practices
 
 
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 Ensure compliance with local labour laws and maintain secure employee and medical records, auditing documentation, and adhering to privacy and safety regulations.
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 Manage workers' compensation claims, employment audits, and background verification processes as per company policy.
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 Communicate key workplace policies and ensure compliance through structured onboarding and periodic reviews.
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 </ul>
 
 
 
 
 
 Occupational Health &amp; Safety Responsibilities
 
 
 <ul>
 <li>
 Champion the implementation and enforcement of OH&amp;S standards across all operational areas.
 </li>
 <li>
 Monitor safety risks, conduct regular safety drills, and update emergency response plans.
 </li>
 <li>
 Ensure department heads and teams are trained in HSSE protocols, fire safety, and first aid readiness.
 </li>
 <li>
 Record and investigate incidents, enforce preventive measures, and ensure continuous improvement in safety practices.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS
 
 
 <ul>
 <li>
 Degree from an accredited university in Human Resource Management, Business Administration or equivalent.
 </li>
 </ul>
 
 
 WORK EXPERIENCE
 
 
 <ul>
 <li>
 10 years of proven experience in HR operations and employee engagement, ideally within hospitality, premium retail, or service-led environments
 </li>
 </ul>
 
 
 
 
 To know more, apply on: DLF Hospitality Official Website
 
</div>

Human Resources Manager

<div>
 
 
 PURPOSE:
 
 
 
 This job description outlines the key responsibilities of the Club Manager in overseeing all aspects of our Super Luxury Club Operations, ensuring excellence in service delivery, operational efficiency, and business growth. The role involves leading cross-functional teams, driving high standards across departments, enhancing guest experiences, and ensuring seamless coordination between operational units to achieve strategic objectives and uphold the brand values.
 
 
 
 
 
 
 KEY ORGANIZATIONAL RELATIONSHIPS
 
 
 
 
 Reports to
 
 : General Manager - Services
 
 
 
 Reporting Roles:
 
 F&amp;B Manager | Housekeeping Head | Engineering Head | Recreation Head | Spa Head
 
 
 
 Interacts with
 
 :
 
 <ul>
 <li>
 External - Members/Guests, Vendors, Service Providers, Regulatory Authorities
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 Internal - Functional Heads, Department Managers, Supervisors, Staff
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 </ul>
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 Drive Operational Excellence
 
 
 <ul>
 <li>
 Oversee the day-to-day functioning of all operational departments including F&amp;B, Front Office, Housekeeping, Engineering to ensure smooth and seamless operations.
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 Implement SOPs and quality assurance standards aligned with luxury hospitality benchmarks.
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 Drive operational KPIs focused on service delivery, efficiency, member satisfaction, and cost optimization.
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 Lead operational readiness for special events, audits, and crisis management planning.
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 </ul>
 
 
 Applied Learning
 
 
 <ul>
 <li>
 Promote a culture of continuous learning and improvement through hands-on coaching and knowledge sharing.
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 <li>
 Ensure department heads conduct structured training and operational walk-throughs.
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 Monitor effectiveness of training outcomes and reinforce application through regular assessments and feedback.
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 Support cross-training across departments to build agility and multi-skilled teams.
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 </ul>
 
 
 Leadership
 
 
 <ul>
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 Represent the club's vision and brand values through decisive leadership and strong executive presence.
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 Collaborate with the General Manager and senior stakeholders to drive strategic priorities.
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 Inspire operational leaders through clarity of direction, recognition, and development pathways.
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 Lead by example with professionalism, agility, and ethical leadership in all decisions.
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 </ul>
 
 
 People Management
 
 
 <ul>
 <li>
 Supervise and mentor department heads to ensure team effectiveness and service excellence.
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 Implement performance management systems, succession planning, and employee engagement initiatives.
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 Foster a collaborative culture through regular inter-departmental alignment meetings.
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 Drive accountability, feedback, and recognition frameworks across operations teams.
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 </ul>
 
 
 Business &amp; Financial Acumen
 
 
 <ul>
 <li>
 Monitor financial performance across operational departments through P&amp;L reviews, forecasting, and budget tracking.
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 Drive cost control, procurement optimization, and resource allocation aligned with business goals.
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 Leverage data and reporting tools for operational planning and revenue-enhancing initiatives.
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 Contribute to capital planning, maintenance budgeting, and investment decisions in collaboration with leadership.
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 </ul>
 
 
 Compliance &amp; Risk Management
 
 
 <ul>
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 Ensure strict adherence to all statutory regulations including FSSAI, HACCP, fire safety, and labour laws.
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 Lead internal operational audits and drive resolution of non-compliance issues.
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 Identify operational risks and implement preventive and corrective measures.
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 Maintain robust documentation, vendor compliance records, and audit trails for all departments.
 </li>
 </ul>
 
 
 Occupational Health &amp; Safety Responsibilities
 
 
 <ul>
 <li>
 Champion the implementation and enforcement of OH&amp;S standards across all operational areas.
 </li>
 <li>
 Monitor safety risks, conduct regular safety drills, and update emergency response plans.
 </li>
 <li>
 Ensure department heads and teams are trained in HSSE protocols, fire safety, and first aid readiness.
 </li>
 <li>
 Record and investigate incidents, enforce preventive measures, and ensure continuous improvement in safety practices.
 </li>
 </ul>
 
 
 
 
 
 JOB REQUIREMENTS / HIRING PROFILE
 
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 <ul>
 <li>
 Degree/Diploma from an accredited university in Hotel Management, Hotel Administration / Business Management from a reputed institute.
 </li>
 </ul>
 
 
 WORK EXPERIENCE
 
 
 <ul>
 <li>
 12+ years of progressive experience in hospitality operations, with at least 3&ndash;5 years in a leadership role (With experience in handling Food &amp; Beverage Service Operations).
 </li>
 <li>
 Prior experience in luxury hotels, clubs, or high-end hospitality environments is essential.
 </li>
 </ul>
</div>

Assistant General Manager- Club Operations

Join DLF Hospitality and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DLF Hospitality

ABOUT_COMPANY

Human Resources Manager

Assistant General Manager- Club Operations