Qureos Mentor

DLF Hospitality

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 PURPOSE
 
 
 
 To lead end-to-end development, renovation, and operations of a multi-city club portfolio, ensuring world-class member experiences, profitable F&amp;B operations, asset upkeep, and sustainable growth. The role is responsible for driving operational excellence, overseeing large-scale renovations and habitability projects, managing cross-functional teams, and strengthening membership and resident engagement across existing and new clubs.
 
 
 
 
 
 KEY ORGANIZATIONAL RELATIONSHIPS
 
 
 
 
 Reports to
 
 : AVP &ndash; Operations &amp; Maintenance
 
 
 
 Reporting Roles:
 
 
 
 Operations Manager, F&amp;B Head, Engineering &amp; Maintenance Teams, Finance/Procurement, HR, Sales, Security teams
 
 
 
 Interacts with
 
 :
 
 <ul>
 <li>
 
 External:
 
 PMC &amp; Contractors, Kitchen Consultants, Equipment Vendors, Local Authorities, Auditors, Resident Associations, Strategic Partners
 </li>
 <li>
 
 Internal:
 
 Senior Leadership, Business Unit Heads, Procurement, Legal, HR, Operations, Sales &amp; Marketing, Staff
 </li>
 </ul>
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 Drive Operational Excellence
 
 
 
 &bull; Oversee day-to-day operations of a multi-club portfolio across multiple cities, ensuring consistency in service standards, safety, hygiene, and brand experience.
 
 
 &bull; Support and guide Club Operations Managers in achieving operational, financial, and member satisfaction targets.
 
 
 &bull; Establish SOPs, service benchmarks, and performance dashboards across clubs.
 
 
 
 
 
 Applied Learning
 
 
 
 &bull; Lead renovation and redevelopment projects, ensuring readiness for resident habitability and enhanced member usage.
 
 
 &bull; Coordinate with design, projects, and finance teams to ensure timely delivery, cost control, and quality execution.
 
 
 &bull; Oversee transition from project completion to operational readiness and member onboarding.
 
 
 &bull; Leverage strong F&amp;B background to elevate dining concepts, menu engineering, service design, and profitability.
 
 
 &bull; Drive distinctive F&amp;B experiences across restaurants, bars, banquets, and club events.
 
 
 &bull; Strengthen end-to-end membership experience&mdash;from acquisition and onboarding to engagement, retention, and loyalty.
 
 
 
 
 
 People Management
 
 
 
 &bull; Lead and develop multi-disciplinary teams across operations, F&amp;B, engineering, and customer relations.
 
 
 &bull; Build high-performance cultures with clear accountability, succession planning, and training pathways.
 
 
 &bull; Manage large-format club teams, ensuring engagement, capability building, and service excellence.
 
 
 
 
 
 Business &amp; Financial Acumen
 
 
 
 &bull; Own maintenance, upkeep, and lifecycle management budgets across the club portfolio, ensuring optimal utilization of capex and OPEX.
 
 
 &bull; Ensure optimal utilization of CAPEX and OPEX while maintaining premium asset standards.
 
 
 &bull; Work closely with Finance on budgeting, forecasting, cost controls, and ROI tracking.
 
 
 
 
 
 Leadership
 
 
 
 &bull; Act as a key interface for resident communities and investors, ensuring alignment with club vision and service expectations.
 
 
 &bull; Lead and develop multi-disciplinary teams across operations, F&amp;B, engineering, and maintenance.
 
 
 &bull; Build high-performance cultures with clear accountability, succession planning, training, and development programs.
 
 
 &bull; Address escalations, feedback, and governance matter with professionalism and transparency.
 
 
 
 
 
 Compliance &amp; Governance
 
 
 
 &bull; Ensure adherence to statutory norms, safety standards, licenses, and local regulations.
 
 
 &bull; Implement robust risk management, audit compliance, and asset protection practices.
 
 
 &bull; Uphold ethical operations and brand integrity across all clubs.
 
 
 
 
 
 Occupational Health &amp; Safety Responsibilities
 
 
 
 &bull; Ensure safe operations, infrastructure compliance, and emergency preparedness across clubs.
 
 
 &bull; Safeguard member, resident, and organizational data and assets.
 
 
 &bull; Promote a strong culture of safety, ethics, and preventive risk management.
 
 
 
 
 
 JOB REQUIREMENTS / HIRING PROFILE
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in hospitality management, Hotel Management, Business Administration, or related field
 </li>
 <li>
 Master&rsquo;s degree (MBA / Hospitality / Operations) preferred
 </li>
 </ul>
 
 
 WORK EXPERIENCE
 
 
 <ul>
 <li>
 12&ndash;18 years of progressive experience in club, hospitality, or luxury lifestyle operations
 </li>
 <li>
 Minimum 5&ndash;7 years in senior leadership roles managing multi-unit operations and large teams
 </li>
 </ul>
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General Manager - Clubs Development & Operations

Join DLF Hospitality and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DLF Hospitality

ABOUT_COMPANY

General Manager - Clubs Development & Operations