Urwah Admin

dnata

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 Job Purpose
 
 
 
 
 dnata
 
 is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. We operate in 38 countries and 136 airports globally.
 
 
 To provide specific engineering assistance to the airlines handled by dnata, as per the Line Maintenance handling Agreement, in order to meet various engineering requirement of the airlines.
 
 
 
 In This Role You Well
 
 
 
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 Provide engineering assistance overseeing Ground Equipment activities (Ground Power Unit, Air Conditioned Unit, Air Start Unit, axle jack, cherry picker, nitrogen trolley, brake cooling units efficiently and safely on a shift basis in order to meet the needs of the Emirates aircraft and other airlines operating through Dubai International Airport and Al Maktoum International Airport.
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 Assist the Aircraft Technician/ Engineers as and when required for specific tasks (including but not limited to arrival &amp; departure headset communication, walk around inspection, refuelling, oil replenishing) upon request from airlines to ensure timely turnaround of the aircraft.
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 Effectively use specialised equipment that may be required as part of checking, testing, replacement or servicing of an aircraft system or component as instructed and supervised by the aircraft engineer.
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 Work independently across the wide geographical spread of the airport, liaising with all necessary parties (including but not limited to the captain, airline representative, aircraft engineer) in order to ensure that all the requests of the airline are provided on time and to ensure maximum customer satisfaction / maximisation of revenue.
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 Strictly comply with all relevant company Standard Operating Procedures, Work Instructions, and Airport Authority Standards and Regulatory requirements. Ensure the safe handling of aircraft/personnel and maintain a complete knowledge of the Airport Authority Standards and Regulations including the safe movement around the aircraft on the ramp and understanding of all signs and road markings.
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 Participate and promote in creating a safety culture in an effort to minimize accidents and highlight deficiencies/failures that can lead to such accidents. Ensure all work locations are kept clean and excellent housekeeping conditions are maintained. This includes being aware and communicating safety shortfalls. To avoid FOD will be vigilant in ensuring work areas (including the ramp), vehicles, stands, lockers and toolboxes are all kept clean.
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 When required assist by undertaking any additional tasks which may be below the job holder?s current highest level of qualification to achieve the department objectives, which may include but is not limited to positioning chocks, monitoring equipment connected to the aircraft.
 
 
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 Qualification
 
 
 
 To be considered for the role, you must meet the below requirements:
 
 
 
 Diploma in Aeronautical Engineering
 
 
 Experience in line maintenance
 
 
 Must have completed an Apprenticeship with an airline or an approved aircraft maintenance organisation or received an equivalent training from Air Force/ Navy.
 
 
 Must possess UAE driving licence / Airport Police Driving licence.
 
 
 Basic knowledge (theory and practical) of Airframe, Power Plant and/or Avionic systems. Technical Equipment.
 
 
 Safety Sensitive Role: Yes
 
 
 Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
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Line maintenance Mechanic

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 Looking to grow your career in travel and aviation services?
 
 
 
 About us:
 
 
 
 dnata is world&rsquo;s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world.
 
 
 As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a wide range of quality and safe ground handling, cargo, travel, catering, and retail services in 35 countries across 6 continents, contributing to a memorable travel experience in the air and on the ground. If it&rsquo;s part of the journey, it&rsquo;s part of the portfolio.
 
 
 From a five-employee team, dnata has grown to become a global name, providing ground handling, cargo, premium services, catering &amp; retail, and travel services to its customers across the globe.
 
 
 
 
 
 dnata India is opening its doors to passionate professionals ready to elevate the customer experience across global operations.
 
 
 If you're skilled, driven, and ready to represent excellence in a fast-paced, collaborative environment, we want to meet you!
 
 
 Send your CV to us or walk-in to engage with our team, explore opportunities in international customer service and travel support, and discover how you can contribute to dnata&rsquo; s world-class service mission.
 
 
 
 
 
 
 Operations Manager &ndash; Contact Centre (Bangalore)
 
 
 
 As
 
 Operations Manager &ndash; Contact Centre
 
 , you will:
 
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 Manage and monitor the smooth running of Contact Centre operations
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 Implement best practice policies and procedures
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 Lead the Contact Centre team to achieve individual and network-wide objectives
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 Oversee daily operations to ensure consistent achievement of goals
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 Coach, manage, develop, and motivate direct-reporting Team Leaders
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 Conduct regular performance reviews with clear objectives and development plans
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 Provide timely feedback to team members and management
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 Analyse call and revenue data to identify trends and implement solutions to improve sales, service, and quality
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 Communicate performance reports to all Contact Centre employees to ensure transparency and understanding
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 Review internal systems, procedures, and processes to enhance operational efficiency
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 Recommend and implement relevant changes for improvement
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 Plan, develop, and launch new programs focused on sales, service, and employee satisfaction
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 Collaborate with training teams to implement development initiatives
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 Ensure training programs lead to measurable improvements and provide feedback on their effectiveness
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 Regularly communicate with global Contact Centres and reservation offices to share best practices
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 Interpret updates from DTS senior management and relay them to operations teams
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 Ensure up-to-date product and service information is available to all staff
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 Develop and guide contingency plans and processes for urgent or unexpected situations
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 Work with the Contact Centre team to ensure emergency guidelines are effective and fit for purpose
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 Qualifications &amp; Requirements
 
 
 
 To be considered for this role, you must have:
 
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 Bachelor&rsquo;s degree or Honours
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 Minimum 5 years of experience in customer service or call centre operations
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 In-depth, demonstrable supervisory experience
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 Working knowledge of Contact Centre and airline industry procedures
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 Excellent knowledge of fares and ticketing courses
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 Strong communication, negotiation, and influencing skills
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 Proficiency in Microsoft Word and Excel
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 Preferred Qualifications:
 
 
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 Experience in coaching and people development
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 UAE market knowledge and experience
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</div>

Operations Manager

Join dnata and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

dnata

ABOUT_COMPANY

Line maintenance Mechanic

Operations Manager