Urwah Admin

dnata

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 Job Purpose
 
 
 
 dnata is one of the world&rsquo;s largest air and travel services providers; offering ground handling, cargo, travel and catering &amp; retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
 
 
 As a
 
 Zipline Operator
 
 you will drive and guide tourists through the dessert and wadis in the UAE, responsible for the comfort, safety and general well-being of passengers and vehicles. Where required responsible for overseeing the daily operation, safety checks, and guest experience of our desert zipline attraction.
 
 
 
 In This Role You Will
 
 
 
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 Co-ordinate and have prior meetings with the Arabian Adventures (AA) Safari Supervisor to understand and ensure the requirements to deliver the quality of service to exceed the expectations and to coordinate on a daily basis the allocation of jobs with regards to the requirements of the bookings.
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 Work with Safari Supervisor to establish, develop, update and maintain a Safari Operations Procedures Manual covering all areas of operations ensuring that policies, procedures, product, safety and emergency information etc. is available in order to ensure a total quality environment within the camps.
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 Liaise with the Supervisor in relation to written guest complaints received with regard to Safari experiences, ensuring that each case is objectively investigated and timely feedback.
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 Identify problem areas and proactively plan, organise and co-ordinate all resources.
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 Ensure checking of vehicles mechanics and cleanliness prior to start of safari and ensure appropriate equipment are carried at all times. Record and maintain the safari cars utilisation in a logbook to record mileage and maintenance of cars.
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 Checking the good state of cleanliness of material prior to start of safari / overnight safari (sleeping bags, mattresses etc)
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 Promote the positive image of AA by innovative and practical approach during various weather conditions, in order to conduct safaris safely and at a high standard.
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 Specific to Zipline, ability to manage and execute daily checklists, including maintenance checklist, Harness inspection checklist. Safety equipment audits and checks.
 
 
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 Qualification
 
 
 
 To be considered for the role, you must meet the below requirements:
 
 
 
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 Minimum 2 years&rsquo; experience in harnessing for zipline or high ropes activities
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 Basic knowledge of vehicle mechanics is needed
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 A good knowledge of the UAE&rsquo;s culture, heritage, wildlife (flora &amp; fauna), local hotels &amp; service industry. First Aid &amp; Safety procedures.
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 Proven ability to work independently with minimum amount of supervision
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 Strong communication skills
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 Computer literate and able to use Office Applications
 
 
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 </ul>
 
 
 Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.
 
 
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
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Zipline Operator – (12 Months Temporary Contract)

<div>
 
 Job Purpose
 
 
 
 dnata is one of the world&rsquo;s largest air and travel services providers; offering ground handling, cargo, travel and catering &amp; retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
 
 
 As Lead Business Improvement Associate you will delivers Cargo business solutions as per the business process/requirements. Assesses the effectiveness of the changed process and the usage of tools while continuously focusing on improving the process and tools based on business demand and industry trend.
 
 
 
 In This Role You Will
 
 
 
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 Ensures availability of Systems and all automated interfaces (with vendor or in-house developed systems) to achieve operational targets and the highest levels of service delivery in line with Operational requirements.
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 Evaluates the usage of the tool&amp; solution by the user community and highlights the non-compliance and area of improvements.
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 Supports Managers in sourcing tools required to meet our objective and Conducts Proof of Concept.
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 Supports direct reports in defining the roll out plan and ensure the changes are rolled out across the warehouse and other facilities.
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 Approves and certifies the product post successful User Acceptance Testing for product implementation in production live operations. Participates in Configuration of the product readiness for Production roll out.
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 Leads and drives the Improved Business/Systems processes in dnata Cargo to ensure Cargo operational requirements are met and serviced to the highest possible standards and in a cost efficient manner.
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 Administers co-ordinates and synergises the cargo systems with operational requirements and trends in order to achieve required performance efficiencies. Benchmarks systems, service level agreements, work instructions, services and processes against other leading products in the industry ensuring dnata cargo is always at par if not better.
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 Understands the changes recommended by External customers and conduct feasibility study on those ensuring the same are incorporated for the benefit of all members.
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 Accountable for the efficient management &amp; scheduling of changes in Business/System process ensuring availability of Systems and all automated interfaces to achieve operational targets.
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 Assists in Conducting Process audit and assess system processes to ensure the same are in line with Service level Agreements, Standard Operating Procedures, and any Gaps identified to be analysed and adequate processes need to be implemented to address deviations. Alternatively new changes a per industry guidelines to be implemented.
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 Collaborates with the team and support Operations in attending to any Critical Process/System issues as and when needed.
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 Ensures cases / complaints registered by Internal &amp; external customers are resolved within the agreed SLA norms.
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 Assists the Business Technology Improvement Controller in analysis of changes / recommendations to support the implementation process.
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 Recommends preventive measures by analysing cases and issues reported around Systems, tools and interfaces.
 
 
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 </ul>
 Qualification
 
 
 To be considered for this role, you should meet the below requirements:
 
 
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 Degree in Supply chain management, Logistics or operational management.
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 Experience of 4-6 years relevant post qualification experience in Cargo handling Systems/Environment
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 Comprehensive knowledge of Supply Chain, Air Cargo Industry and Warehouse.
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 Ability to understand, communicate and translate Business/Operational processes into System Requirements
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 Analytical ability to engage in testing interface level information between systems (agents and airlines)
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 Proficient Data collection and analysis Skills
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 Good English written and spoken communication
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 Proficient Presentation and Facilitation Skills
 
 
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 </ul>
 Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what&rsquo;s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
</div>

Lead Business Improvement Associate

<div>
 
 Job Purpose
 
 
 
 dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering &amp; retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world&rsquo;s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we&rsquo;d love to have you onboard.
 
 
 The
 
 Commercial Manager
 
 will plan and manage the commercial relationship, sales pipeline and contracts cycle with existing and new customers ensuring all operational, commercial, legal and financial requirements are well defined, in the interest of the group as whole as well as specific stakeholders. You will act as the primary and dedicated point of contact for our customers and will also provide direct support to the Commercial Team to deliver global tenders and network opportunities, contract health checks and customer account management through various research studies, data analysis and market studies. The role is based full-time in our Dubai office.
 
 
 
 In This Role, You Will
 
 
 
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 Support in developing and implementing a commercial strategy, sales and marketing strategy and customer profitability analysis for the assigned region or global travel partnerships.
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 Manage and negotiate commercial requests for new and existing customers by acting as the point of contact, identify and propose a unique selling proposition maximising the benefits, be accountable for a smooth operational and commercial implementation.
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 Develop financial business models, cases, and recommendations for each negotiation, establishing the detailed cost of operations at product/service level, and ensure costs are validated on a regular basis.
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 Manage the contract cycle as per the department process and negotiate the new agreement ensuring contractual, financial and legal compliance. Collaborate with the operations to identify any deviation and align commercial with manpower and operations. Identify any potential revenue leakage and propose solutions to mitigate the loss or revenue, monitor the new contract implementation.
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 Negotiate the Service Level Agreement in line with the commercial strategy to protect the company&rsquo;s interests through a collaborative approach with both customer airlines and dnata business units.
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 Actively leverage and drive the customer relationship to upsell and cross sell our services by promoting our products portfolio to meet financial targets and in line with the agreed strategy.
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 Update and maintain Salesforce CRM (customer relationship management) with all relevant information pertaining to the customers, including sales pipeline and contracts cycle.
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 Develop any required marketing support in cooperation with Corporate Communication department to continuously promote our product offering demonstrating dnata as a leader in the industry. Personalise customer engagement through campaigns management.
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 Promote and support safety initiatives and strategy to maintain a safe working environment.
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 Negotiate with customers on the contracts and agreements to ensure optimum price with the best quality in line with dnata standards.
 
 
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 </ul>
 Qualification
 
 
 
 To be considered for the role, you must meet the below requirements:
 
 
 
 <ul>
 <li>
 Bachelors degree or Honours
 </li>
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 Minimum 8 to 10 years of experience in sales or account management, ideally with contract negotiation exposure in a large organisation
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 Must have relevant industry experience preferably within ground handling airport operations travel management engineering or ancillary revenue orientated organisation.
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 Must have led teams or handled cross functional relationships
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 Strong business acumen and financial management skills.
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 Must have sound background in building Business strategy and planning
 
 
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 </ul>
 
 You Will Have An Edge If You Have
 
 
 
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 <li>
 Knowledge of IATA SGHA (Standard Ground Handling Agreement) standards
 
 
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 </ul>
 At dnata part of Emirates Group were committed to providing our employees with opportunities to grow and develop in their careers So if you are looking for a challenging and rewarding opportunity apply today and join our team.
 
 
 
 Recruitment Process and Timeline
 
 
 
 dnata part of Emirates Group is an international organisation with employees from over 170 nationalities we encourage applications from across the globe Your application journey begins by applying via our Careers website Please ensure your CV is up to date for our talent acquisition team to review your profile If you meet the criteria of the role you will then be invited to complete a HireVue video interview to share more about your experience and your career aspirations If you are shortlisted you will then be invited to interview with our hiring managers If you are successful your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what&rsquo;s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
</div>

Commercial Manager, dnata Airport Operations UAE

Join dnata and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

dnata

ABOUT_COMPANY

Zipline Operator – (12 Months Temporary Contract)

Lead Business Improvement Associate

Commercial Manager, dnata Airport Operations UAE