Qureos Mentor

dnata logistics

<p>Customer Service Agent - AOG Desk </p><ul><li> Follows relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</li><li> Communicating with agents, suppliers, and airlines to coordinate shipment collection/delivery in a timely manner and to keep customers updated on shipment status.</li><li> Quickly and effectively responding to AOG (Aircraft on Ground) requests in accordance with contractual parameters with the client to ensure smooth operation.</li><li>Manage Ad hoc demands from agents, suppliers, and customers efficiently. Will be required to be available for a 24/7 shift pattern.</li><li>Maintain contact with all parties involved throughout the process to ensure that any required aircraft parts are arranged and shipped in accordance with contract and incoterm.</li><li>Negotiating rates and services with agents/airlines/shipping lines and providing quotes to customers/agents as needed.</li><li>Coordinates customer issues with various company functions (such as transportation, logistics, customs clearance, and finance).</li><li>Close collaboration with the customs clearance and transportation teams for shipment clearance, collection, and delivery.</li><li>Ensures that agents&#x27; and third-party invoices have been checked, approved, and paid by coordinating with accounts payable.</li><li>Ensure that the job folders are billed and closed on time.</li><li>Update the shipment milestones in the tracker in accordance with department standards.</li><li>Maintaining a positive, empathetic, and professional attitude toward customers always.</li></ul>

Customer Service Agent - AOG)

<ul><li>Manage the entire relocation process, from initial   planning to execution, ensuring the efficient utilization of company   resources. Work closely with the company&#x27;s crew members and transportation   team to ensure timely and safe delivery of goods to the desired destination.</li><li>Handle  and coordinate with overseas agents and Shipping lines / Air lines for up-to date rates   and customs regulations.</li><li>Prepare  costing for all transactions and services</li><li> Updating  relevant databases monthly and weekly.</li><li>Handle the process in alignment with FIDI requirements.</li><li> Liaise with clients to understand their moving requirements, schedule   services, and coordinate logistics internally to ensure client satisfaction   and address any concerns promptly.</li><li>Maintain 100% compliance and accuracy in inputting all internal   operating systems data in line with the responsibilities of the position.</li><li> Liaise with all third party suppliers when necessary while acting in   the best financial / operational interests of the branch.</li></ul><br/>

Move Coordinator

Join dnata logistics and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

dnata logistics

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Customer Service Agent - AOG)

Move Coordinator