Qureos Mentor

dnata Travel Group

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 Job Purpose
 
 
 
 dnata Travel Group represents the travel division of dnata one of the worlds largest air and travel services providers Consisting of more than20 leading international travel brands we are proud to serve our global customer base as a leading award-winning travel services provider.
 
 
 
 
 
 As
 
 Manager Business Process Improvement
 
 , you will lead strategic initiatives that enhance operational efficiency, streamline business processes, and drive performance excellence. You will provide leadership in optimizing workflows, and implementing best practices, ensuring the business operates at peak efficiency, whilst having a data-driven approach, strong cross functional collaboration, and the ability to influence change at all levels of the organization. This is a full-time role and is based in our Dubai office.
 
 
 
 
 
 
 In This Role, You Will
 
 
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 Assess and redesign business processes to eliminate inefficiencies and improve scalability.
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 Define and track key performance indicators (KPIs) to measure operational success using Business Intelligence and Data Analytics.
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 Develop frameworks and governance models to ensure consistent execution of current and future operational strategies.
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 Contribute to effective budgeting and collaborate with Workforce Management and Global Operations teams to optimize operational effectiveness initiatives.
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 Oversee the implementation of new processes, tools, and systems that enhance efficiency.
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 Manage process improvement and automation projects across multiple functions.
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 Provide guidance and training to operational teams to enhance capabilities in process optimization.
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 Act as a strategic advisor to senior leadership on operational improvements and process optimization.
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 Lead cross-functional teams in designing and executing large-scale transformation initiatives and champion a culture of continuous improvement, operational agility, and innovation.
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 Benchmark and include best industry practices and influence key stakeholders to understand and adopt best practices, digital solutions, and automation.
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 Lead and motivate a team ensuring efficient implementation of business strategies. Develop staff through performance management setting clear objectives to achieve optimal performance. Conduct regular reviews of monthly KPI performance reports to ensure all staff are performance managed to the appropriate levels.
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 Monitor and analyse operational performance, ensuring sustained improvements and business impact.
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 Deliver executive-level reports and insights on operational effectiveness and key initiatives.
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 Qualification
 
 
 
 To be considered for the role, you must meet the below requirements:
 
 
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 Bachelor's degree or Honours in business, operations, IT or a related field.
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 Minimum 10+ Years of experience in operations, process improvement, or business transformation.
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 Experience in fast-paced, complex environments, preferably in manufacturing, planning, FMCG, retail, or financial services.
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 Proven record in driving efficiency, cost reduction, and large-scale transformation.
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 Strong background in data analytics, automation, performance monitoring and data-driven decision-making to improve efficiency.
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 Ability to influence senior stakeholders and cross-functional teams.
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 Experienced Project Manager with process optimization expertise in Lean, Six Sigma, and automation.
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 Strategic thinking in aligning operational strategies with business goals.
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 Ability to leverage digital tools for operational excellence.
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 You Will Have An Edge, If You Have
 
 
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 5+ years in a leadership role, fostering a culture of continuous improvement.
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 Risk &amp; Compliance awareness ensuring adherence to safety and regulatory standards.
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 At dnata part of Emirates Group were committed to providing our employees with opportunities to grow and develop in their careers So if you're looking for a challenging and rewarding opportunity apply today and join our team.
 
 
 
 
 
 
 Recruitment Process and Timeline
 
 
 
 dnata part of Emirates Group is an international organisation with employees from over 170 nationalities we encourage applications from across the globe Your application journey begins by applying via our Careers website Please ensure your CV is up to date for our talent acquisition team to review your profile If you meet the criteria of the role you will then be invited to complete a HireVue video interview to share more about your experience and your career aspirations If you are shortlisted you will then be invited to interview with our hiring managers If you are successful your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role.
 
 
 
 
 
 
 Salary &amp; benefits
 
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website - www.emirates.com/careers
 
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Manager Business Process Improvement, dnata TRavel

<div>
 
 Job Purpose
 
 
 
 dnata Travel Group, represents the travel division of dnata, one of the world&rsquo;s largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider.
 
 
 As a Reservations and Sales Supervisor, you will be responsible to lead a team of employees by providing operational, supervisory support and specialised business expertise daily, using relevant motivational, training, management and communication techniques to achieve the department's customer service and revenue targets.
 
 
 In this role, you will;
 
 
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 Deploy
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 Ensure implementation of all sales policies and procedures including the use of point of sale and dedicated Airline Systems. These should include the accurate and complete update of the master database and all areas of client profiles in point of sale applications
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 Plan efficient resources to comprehensively cover the office or Airline counters, keeping in mind language requirements, operational peak periods etc.
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 Based on Business requirements, identify and evaluate potential feasibility for on-boarding new clients/Low Cost Carriers (LCC) through Airline B2B or API connectivity. Work towards implementation and integration into dnata Point Of Sale (POS) applications
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 Lead
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 Ensure employees are trained and coached to provide great customer service, upselling and cross selling all dnata travel products including day to day and Project based activities
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 Make Travel related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have been complied with, and that the product delivered is in line with client requirements and expectations
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 Monitor and analyse sales performance of the office regularly against assigned targets and keep the team's efforts focused on productive activities so that targets are achieved using established sales promotion techniques
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 Identify areas of development, provide feedback at regular intervals to team members and ensure they are equipped to provide professional support at all times
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 Conduct performance reviews for the team, ensuring that objectives and development plans are clearly defined
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 Maintain effective working relationships with internal departments and Airlines ensuring Service Level Agreements (SLAs) are constantly met
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 Execute
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 Control, maintain records and provide reports of all revenue accountable documents. These could include tickets and MCO's ensuring all utilised documents are correctly reported in the back office system at the end of the day/shift, to facilitate accurate invoicing
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 Responsible for the safe keeping of all accountable documents and cash in the unit and ensure that any Petty Cash allocated to the office is accounted for correctly and cash collected promptly banked
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 Identify training requirements, maintain records and nominate staff for suitable training, to ensure they are equipped to provide a professional service at all times. Provide on-job training to new joiners and regularly conduct briefings to update the team on necessary operational changes and latest promotions, changes in airline trends, new products and services
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 Ensure that all the day to day requests/ escalations received either from internal/external stakeholders are logged, objectively investigated as per agreed SLAs and recommendations made to the line manager or corrective action is taken. Monitor the quality of service delivered in the unit to ensure customer satisfaction and loyalty
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 Review and implement SOPs and KPIs in the department, based on our standard customer requirements, regulatory and industry standards, Quality Management Systems and departmental objectives and policies. Ensure any new workflow changes are documented in the existing SOP
 
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 Qualification
 
 
 To be considered for this role, you must meet the below requirements;
 
 
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 A minimum of 1 year of supervisory experience
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 Advanced fares and ticketing certificate from IATA or equivalent
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 Knowledge of dnata front Office system/Airline Reservation systems
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 Knowledge of world geography and major carrier networks to facilitate quick itinerary planning
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 Ability to tailor tour packages (FITs and Groups) to any part of the world
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 In depth knowledge of the local UAE travel market in general and Dubai in particular
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 Interpersonal ability, team management, telephone and customer service skills
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 Proficient in MS Office applications
 
 
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 Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
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Reservations & Sales Supervisor - Dnata Corporate Travel

<div>
 
 Job Purpose
 
 
 
 dnata Travel Group, represents the travel division of dnata, one of the world&rsquo;s largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider
 
 
 As a Travel Consultant, you will be a front-line staff member, part of a 24/7 team, who has to provide clients and potential clients a superior and consistent quality of travel services. You will be required to sell Airline tickets, travel related products and give travel related information while proactively servicing our customers via various channels (retail, phone, WhatsApp, email), supporting them with queries, amendments, pro-active disruption management and travel bookings. The main focus is to convert maximum number of enquiries into sales through efficient and friendly customer service.
 
 
 In this role, you will;
 
 
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 Provide the highest standard of customer service to all clients whether Retail, Government or Corporate, using all tools that are made available. Attend all customer queries in a timely and appropriate manner.
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 Build valuable relationships with your customers &amp; suppliers, ensuring your tone of voice, language and contact are in line with our brand guidelines and ensure a positive result for our clients.
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 Offer products, services, and loyalty programmes that are contracted by dnata Travel and offer information on destination and product to all customers to ensure that it meets their travel requirements.
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 Maximise the sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize revenue. Drive additional ancillary revenue through the sale of tours, excursions and activities.
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 Inform customers about mandatory requirements covering their journey such as passport, visa, health and Insurance requirements as well as other details such as check-in place and time.
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 Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.
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 Listen to our customers carefully, understanding their exact needs and requirements, wow them through our surprise and delight service. Put things right when things go wrong, ensuring that our customers leave with only a positive experience of us.
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 Ensure that all forms of contact are handled quickly and with a friendly `can-do attitude, whilst achieving and exceeding service &amp; sales performance targets against key performance indicators.
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 Adhere to all of the set standards of our customer feedback program, and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team.
 
 
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 Qualification
 
 
 To be considered for this role, you must meet the below requirements;
 
 
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 Experience in commercial/Sales/Reservations/Ticketing/ Travel &amp; Tourism/ Customer Service.
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 Someone who really understands the importance of exceptional customer experiences and exceeding our customers' expectations.
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 A confident communicator with proven persuasive and influencing skills.
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 Thrives on a busy service and sales environment and self-motivated to achieve performance &amp; business targets.
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 Positive attitude and enjoys working as part of a team.
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 A flexible approach with the ability to adapt to different people, customers, challenges and ways of working.
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 Someone who wants to keep developing and able to take accountability for their own learning.
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 Ability to really listen to the customer, quickly identify their needs and think ahead to anticipate them.
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 Excellent attention to detail and understands the impact of errors on the business and customer.
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 IT literate and quick to learn.
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 Flexibility to work shifts, including evenings, weekends and public holidays.
 
 
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 Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
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Travel Consultant - Dnata Corporate Travel

Join dnata Travel Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

dnata Travel Group

ABOUT_COMPANY

Manager Business Process Improvement, dnata TRavel

Reservations & Sales Supervisor - Dnata Corporate Travel

Travel Consultant - Dnata Corporate Travel