Qureos Mentor

dnata Travel Group

<div>
 
 Job Purpose
 
 
 
 dnata Travel Group, represents the travel division of dnata, one of the world&rsquo;s largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider.
 
 
 As a Travel Consultant, you will be a front-line staff member, part of a 24/7 team, who has to provide clients and potential clients a superior and consistent quality of travel services. You will be required to sell Airline tickets, travel related products and give travel related information while proactively servicing our customers via various channels (retail, phone, WhatsApp, email), supporting them with queries, amendments, pro-active disruption management and travel bookings. The main focus is to convert maximum number of enquiries into sales through efficient and friendly customer service.
 
 
 In this role, you will;
 
 
 <ul>
 <li>
 Provide the highest standard of customer service to all clients whether Retail, Government or Corporate, using all tools that are made available. Attend all customer queries in a timely and appropriate manner.
 </li>
 <li>
 Build valuable relationships with your customers &amp; suppliers, ensuring your tone of voice, language and contact are in line with our brand guidelines and ensure a positive result for our clients.
 </li>
 <li>
 Offer products, services, and loyalty programmes that are contracted by dnata Travel and offer information on destination and product to all customers to ensure that it meets their travel requirements.
 </li>
 <li>
 Maximise the sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize revenue. Drive additional ancillary revenue through the sale of tours, excursions and activities.
 </li>
 <li>
 Inform customers about mandatory requirements covering their journey such as passport, visa, health and Insurance requirements as well as other details such as check-in place and time.
 </li>
 <li>
 Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.
 </li>
 <li>
 Listen to our customers carefully, understanding their exact needs and requirements, wow them through our surprise and delight service. Put things right when things go wrong, ensuring that our customers leave with only a positive experience of us.
 </li>
 <li>
 Ensure that all forms of contact are handled quickly and with a friendly `can-do attitude, whilst achieving and exceeding service &amp; sales performance targets against key performance indicators.
 </li>
 <li>
 Adhere to all of the set standards of our customer feedback program, and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team.
 
 
 </li>
 </ul>
 Qualification
 
 
 To be considered for this role, you must meet the below requirements;
 
 
 <ul>
 <li>
 Experience in commercial/Sales/Reservations/Ticketing/ Travel &amp; Tourism/ Customer Service.
 </li>
 <li>
 Someone who really understands the importance of exceptional customer experiences and exceeding our customers' expectations.
 </li>
 <li>
 A confident communicator with proven persuasive and influencing skills.
 </li>
 <li>
 Thrives on a busy service and sales environment and self-motivated to achieve performance &amp; business targets.
 </li>
 <li>
 Positive attitude and enjoys working as part of a team.
 </li>
 <li>
 A flexible approach with the ability to adapt to different people, customers, challenges and ways of working.
 </li>
 <li>
 Someone who wants to keep developing and able to take accountability for their own learning.
 </li>
 <li>
 Ability to really listen to the customer, quickly identify their needs and think ahead to anticipate them.
 </li>
 <li>
 Excellent attention to detail and understands the impact of errors on the business and customer.
 </li>
 <li>
 IT literate and quick to learn.
 </li>
 <li>
 Flexibility to work shifts, including evenings, weekends and public holidays.
 
 
 </li>
 </ul>
 Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
</div>

Travel Consultant - dnata Bahrain

<div>
 
 Job Purpose
 
 
 
 dnata Travel Group, represents the travel division of dnata, one of the world&rsquo;s largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider
 
 
 As a Travel Consultant, you will be a front-line staff member, part of a 24/7 team, who has to provide clients and potential clients a superior and consistent quality of travel services. You will be required to sell Airline tickets, travel related products and give travel related information while proactively servicing our customers via various channels (retail, phone, WhatsApp, email), supporting them with queries, amendments, pro-active disruption management and travel bookings. The main focus is to convert maximum number of enquiries into sales through efficient and friendly customer service.
 
 
 In this role, you will;
 
 
 <ul>
 <li>
 Provide the highest standard of customer service to all clients whether Retail, Government or Corporate, using all tools that are made available. Attend all customer queries in a timely and appropriate manner.
 </li>
 <li>
 Build valuable relationships with your customers &amp; suppliers, ensuring your tone of voice, language and contact are in line with our brand guidelines and ensure a positive result for our clients.
 </li>
 <li>
 Offer products, services, and loyalty programmes that are contracted by dnata Travel and offer information on destination and product to all customers to ensure that it meets their travel requirements.
 </li>
 <li>
 Maximise the sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize revenue. Drive additional ancillary revenue through the sale of tours, excursions and activities.
 </li>
 <li>
 Inform customers about mandatory requirements covering their journey such as passport, visa, health and Insurance requirements as well as other details such as check-in place and time.
 </li>
 <li>
 Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.
 </li>
 <li>
 Listen to our customers carefully, understanding their exact needs and requirements, wow them through our surprise and delight service. Put things right when things go wrong, ensuring that our customers leave with only a positive experience of us.
 </li>
 <li>
 Ensure that all forms of contact are handled quickly and with a friendly `can-do attitude, whilst achieving and exceeding service &amp; sales performance targets against key performance indicators.
 </li>
 <li>
 Adhere to all of the set standards of our customer feedback program, and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team.
 
 
 </li>
 </ul>
 Qualification
 
 
 To be considered for this role, you must meet the below requirements;
 
 
 <ul>
 <li>
 Experience in commercial/Sales/Reservations/Ticketing/ Travel &amp; Tourism/ Customer Service.
 </li>
 <li>
 Someone who really understands the importance of exceptional customer experiences and exceeding our customers' expectations.
 </li>
 <li>
 A confident communicator with proven persuasive and influencing skills.
 </li>
 <li>
 Thrives on a busy service and sales environment and self-motivated to achieve performance &amp; business targets.
 </li>
 <li>
 Positive attitude and enjoys working as part of a team.
 </li>
 <li>
 A flexible approach with the ability to adapt to different people, customers, challenges and ways of working.
 </li>
 <li>
 Someone who wants to keep developing and able to take accountability for their own learning.
 </li>
 <li>
 Ability to really listen to the customer, quickly identify their needs and think ahead to anticipate them.
 </li>
 <li>
 Excellent attention to detail and understands the impact of errors on the business and customer.
 </li>
 <li>
 IT literate and quick to learn.
 </li>
 <li>
 Flexibility to work shifts, including evenings, weekends and public holidays.
 
 
 </li>
 </ul>
 Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
</div>

Travel Consultant - Dnata Corporate Travel

<div>
 
 Looking to grow your career in travel and aviation services?
 
 
 
 About us:
 
 
 
 dnata is world&rsquo;s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world.
 
 
 As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a wide range of quality and safe ground handling, cargo, travel, catering, and retail services in 35 countries across 6 continents, contributing to a memorable travel experience in the air and on the ground. If it&rsquo;s part of the journey, it&rsquo;s part of the portfolio.
 
 
 From a five-employee team, dnata has grown to become a global name, providing ground handling, cargo, premium services, catering &amp; retail, and travel services to its customers across the globe.
 
 
 
 
 
 Job Purpose: Reporting to the Reservation &amp; Sales Supervisor, the jobholder will directly interact with clients and potential clients to provide superior and consistent quality of travel services. S/He will handle complex transactions and advise clients on the finer points of difficult itineraries as well as provide them efficient travel solutions and up to date information.
 
 
 Job Outline
 
 
  Provide the highest standard of customer service to corporate clients using the applications and systems made available by the company to ensure error free itineraries and travel arrangements that maximise customer satisfaction as well as revenues for dnata.
 
 
  Engage the customer and sell dnata Travel products to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues.
 
 
  Make travel related arrangements (reservations, issue tickets, Visa) for clients while ensuring that all relevant airline / hotel rules and regulations have been complied with, and that the product delivered is commensurate with client requirements and expectations.
 
 
  Inform customers about mandatory requirements covering their journey such as passport, visa, health and insurance requirements as well as other details such as check-in arrangements and baggage allowance.
 
 
  Maintain an excellent working relationship with clients through accurate and complete update of all areas of the client profiles. All details communicated to clients including fare quotes shall be updated in system.
 
 
  Handle refunds in line with department procedures and guidelines ensuring that refunds are processed accurately without delay.
 
 
  Read, assimilate and implement all changes to computers systems, airline fares, schedules and other relevant procedures, filing if necessary relevant information/material for reference, to deliver an unrivaled service to clients.
 
 
  Assist the Reservation and Sales Supervisor in closing sales at the end of day, banking monies received, and in providing reports on service and sales as and when required by the senior management. Provide assistance and guidance in the training of junior staff.
 
 
  Ensure all revenue documents issued are correctly reported on a daily basis, in the back office system to enable accurate invoicing by the accounts department. Any discrepancies/issues that may arise should be escalated to the supervisor.
 
 
  Manage close working relationships with contracting and operation teams.
 
 
 Critical Competencies
 
 
  Customer service orientation
 
 
  Initiative and commitment to achieve
 
 
  Attention to detail and quality
 
 
  Organising for results
 
 
  Effective communication
 
 
  Interpersonal ability
 
 
 Qualifications / Skills / Experience
 
 
  University degree in business or related discipline.
 
 
  Minimum of 4 years front line travel experience as a reservation/sales agent.
 
 
  IATA/UFTAA certification.
 
 
  Knowledge of fare construction and ticketing with good knowledge of Computerised Reservation Systems (CRS) MARS/Galileo/Sabre/Amadeus.
 
 
  Strong verbal and written English is a must.
 
 
  Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.
 
 
  Knowledge of world wise visa for corporate
 
 
  Interpersonal ability, telephone and customer service skills.
 
 
  Previous experience / awareness of the Indian market in airline / travel industry would
 
</div>

Travel Consultant

<div>
 
 Job Purpose
 
 
 
 dnata Travel Group, represents the travel division of dnata, one of the world&rsquo;s largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider.
 
 
 As a Reservations and Sales Supervisor, you will be responsible to lead a team of employees by providing operational, supervisory support and specialised business expertise daily, using relevant motivational, training, management and communication techniques to achieve the department's customer service and revenue targets.
 
 
 In this role, you will;
 
 
 <ul>
 <li>
 Deploy
 </li>
 <ul>
 <li>
 Ensure implementation of all sales policies and procedures including the use of point of sale and dedicated Airline Systems. These should include the accurate and complete update of the master database and all areas of client profiles in point of sale applications
 </li>
 <li>
 Plan efficient resources to comprehensively cover the office or Airline counters, keeping in mind language requirements, operational peak periods etc.
 </li>
 <li>
 Based on Business requirements, identify and evaluate potential feasibility for on-boarding new clients/Low Cost Carriers (LCC) through Airline B2B or API connectivity. Work towards implementation and integration into dnata Point Of Sale (POS) applications
 </li>
 </ul>
 <li>
 Lead
 </li>
 <ul>
 <li>
 Ensure employees are trained and coached to provide great customer service, upselling and cross selling all dnata travel products including day to day and Project based activities
 </li>
 <li>
 Make Travel related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have been complied with, and that the product delivered is in line with client requirements and expectations
 </li>
 <li>
 Monitor and analyse sales performance of the office regularly against assigned targets and keep the team's efforts focused on productive activities so that targets are achieved using established sales promotion techniques
 </li>
 <li>
 Identify areas of development, provide feedback at regular intervals to team members and ensure they are equipped to provide professional support at all times
 </li>
 <li>
 Conduct performance reviews for the team, ensuring that objectives and development plans are clearly defined
 </li>
 <li>
 Maintain effective working relationships with internal departments and Airlines ensuring Service Level Agreements (SLAs) are constantly met
 </li>
 </ul>
 <li>
 Execute
 </li>
 <ul>
 <li>
 Control, maintain records and provide reports of all revenue accountable documents. These could include tickets and MCO's ensuring all utilised documents are correctly reported in the back office system at the end of the day/shift, to facilitate accurate invoicing
 </li>
 <li>
 Responsible for the safe keeping of all accountable documents and cash in the unit and ensure that any Petty Cash allocated to the office is accounted for correctly and cash collected promptly banked
 </li>
 <li>
 Identify training requirements, maintain records and nominate staff for suitable training, to ensure they are equipped to provide a professional service at all times. Provide on-job training to new joiners and regularly conduct briefings to update the team on necessary operational changes and latest promotions, changes in airline trends, new products and services
 </li>
 <li>
 Ensure that all the day to day requests/ escalations received either from internal/external stakeholders are logged, objectively investigated as per agreed SLAs and recommendations made to the line manager or corrective action is taken. Monitor the quality of service delivered in the unit to ensure customer satisfaction and loyalty
 </li>
 <li>
 Review and implement SOPs and KPIs in the department, based on our standard customer requirements, regulatory and industry standards, Quality Management Systems and departmental objectives and policies. Ensure any new workflow changes are documented in the existing SOP
 
 </li>
 </ul>
 </ul>
 Qualification
 
 
 To be considered for this role, you must meet the below requirements;
 
 
 <ul>
 <li>
 A minimum of 1 year of supervisory experience
 </li>
 <li>
 Advanced fares and ticketing certificate from IATA or equivalent
 </li>
 <li>
 Knowledge of dnata front Office system/Airline Reservation systems
 </li>
 <li>
 Knowledge of world geography and major carrier networks to facilitate quick itinerary planning
 </li>
 <li>
 Ability to tailor tour packages (FITs and Groups) to any part of the world
 </li>
 <li>
 In depth knowledge of the local UAE travel market in general and Dubai in particular
 </li>
 <li>
 Interpersonal ability, team management, telephone and customer service skills
 </li>
 <li>
 Proficient in MS Office applications
 
 
 </li>
 </ul>
 Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
</div>

Reservations & Sales Supervisor - dnata Bahrain

Join dnata Travel Group and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

dnata Travel Group

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Travel Consultant - dnata Bahrain

Travel Consultant - Dnata Corporate Travel

Travel Consultant

Reservations & Sales Supervisor - dnata Bahrain