Qureos Mentor

Do it Best Corp.

<div><div><div><div><b>Accounts Receivable Representative</b></div>
<div>Level: Hourly</div>
<div>Location: Fort Wayne, IN</div>
<div>Division / Company: Finance/Do It Best
</div><div>Reports to: AR Supervisor</div><br>
<div></div>
<div><b>About the Role:</b></div>
<div>This position is responsible for managing members&rsquo; payments and accounts, resolving disputes on drop ship invoices timely and efficiently, and supporting the member online invoicing system with excellent customer service.<br>
</div><div></div><div><b>Responsibilities include:</b></div>
<ul><li>Post members&rsquo; payments accurately and timely for checks received</li>
<li>Provide friendly customer service over the phone and by email</li>
<li>Must understand discounts and terms on invoices</li>
<li>Must be able to work overtime on cutoff dates, if needed</li>
<li>Meet department and division deadlines and goals</li>
<li>Process member disputes online and manually</li>
<li>Monitor member accounts for rebills and late charges</li>
<li>Support and promote the online invoicing system</li>
<li>Work with the Credit department effectively on member issues</li>
<li>Complete special projects as assigned.</li>
</ul>
<div><b>Education and Experience:</b></div>
<div>Minimum</div>
<ul><li>2-year accounting degree or 2-5 years related work experience</li>
<li>Competency on the computer</li>
<li>Customer service on the phone and by email</li>
</ul>
<p><b>Skills and Abilities</b></p>
<p>Minimum</p>
<ul><li>Accounting knowledge</li>
<li>Dependable with a strong work ethic</li>
<li>Focused attention to detail and good problem solving skills</li>
<li>Excellent customer service and communication skills</li>
<li>Ability to work well in a team atmosphere</li>
<li>Positive attitude</li>
</ul>
<div><div><b>Core Competencies</b></div>
<ul><li>Develop a good understanding of workflow within the department, becoming familiar with reports, deadlines and cutoffs of the department.</li>
<li>Gain knowledge of the finance division, the function of each department and which other areas are helpful with receivable issues.</li>
<li>Gain knowledge of bank lockbox software and mainframe programs that support receivables.</li>
<li>Develop basic understanding of the online system and provide support to members.</li>
<li>Develop knowledge of proper dispute processing.</li>
<li>Handle all aspects of the position including accurately posting payments, processing disputes and communicating with members in a positive manner.</li>
<li>Accomplish and follow-through on all assigned responsibilities and special requests</li>
<li>Express a positive, constructive attitude toward handling all work-related situations</li>
<li>Member-focused, service-oriented, cost-effective decision making</li>
<li>Maintain a professional, respectful demeanor and behavior during all interactions</li>
</ul>
<div><b>Benefits available to you:</b></div>
<ul><li>Full insurance benefits package including Medical, Dental, &amp; Vision</li>
<li>Paid time off to foster work/life balance</li>
<li>Profit sharing</li>
<li>Bonus Pay opportunities</li>
<li>Retirement funding opportunities</li>
<li>Education reimbursement</li>
<li>Health club reimbursement</li>
<li>Career advancement opportunities</li></ul><br>
<div>
</div><div><b>About Do it Best:</b></div>
<div>We&rsquo;re the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams.</div><br>
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<div><b>Culture:</b></div>
<div>Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.</div><br>
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<div><b>Our Philosophy: </b>Serving others as we would like to be served</div>
<div><b>Our Mission</b>: Making the best even better</div>
<div><b>Our Goal</b>: Helping members grow and achieve their dreams</div><br>
<div></div>
<div>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div></div></div></div></div><div></div>

Accounts Receivable Representative

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Do it Best Corp.

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Accounts Receivable Representative