Qureos Mentor

DocuSign

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><div></div><p><br>
The Technical Support Engineer (TSE) is a strategic customer advisor and the internal voice for our customer base. The TSE will both have the accountability and responsibility to deliver on our customers&rsquo; needs. This role acts as a liaison between customers and all functional areas within Docusign to resolve technical support inquiries. Working with resources across Docusign, the TSE expedites the resolution of complex technical issues to empower customers to achieve the highest value and adoption of our software.<br>
<br>
This position is an individual contributor role reporting to the Technical Support Manager.</p><p></p><div><p><b><br>
Responsibility</b></p></div><ul><li><p>
Provide outstanding technical support for the Docusign Intelligent Agreement Management (IAM) and associated services</p></li><li><p>
Handle incoming support channels to troubleshoot customer inquiries, including but not limited to API integrations, embedded systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows</p></li><li><p>
Use broad technical product expertise within IAM areas to help customers increase adoption</p></li><li><p>
Use support tools and resources vital to solve the customer issue, including Salesforce, Jira, Docusign proprietary logging systems, SharePoint, browser developer tools, internal admin console, SQL, and text analysis tooling</p></li><li><p>
Identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to improve the customer experience</p></li><li><p>
Promote Docusign products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs</p></li><li><p>
Handle escalated cases from internal channels to troubleshoot issues customers face when using Docusign products</p></li><li><p>
Provide support for internal peers for inquiries on product knowledge and engagement paths</p></li><li><p>
Meet and exceed Docusign Customer Support service level goals for areas of IAM expertise</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li><p>
Bachelor of Science degree in a Computer Science, Engineering, or related technical subject area</p></li><li><p>
2+ years of SaaS troubleshooting experience in a Technical Support capacity</p></li><li><p>
Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript, jQuery, or similar</p></li><li><p>
Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS</p></li><li><p>
Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar</p></li><li><p>
Salesforce administration work experience</p></li><li><p>
Fluent in English</p></li><li><p>
Experience with Microsoft, Dynamics and/or SharePoint domain administrator</p></li></ul><div><p><b>
Preferred</b></p></div><ul><li><p>
Self-motivated, goal-oriented, interpersonal skills and outstanding time management skills</p></li><li><p>
Subject Matter Expert for at least one vertical across Docusign technologies</p></li><li><p>
Effective communication skills which are a key component of this role, with audiences that include customers, peers, and occasional executive presence</p></li><li><p>
Ability to troubleshoot regular expressions and other complex data validation rules</p></li><li><p>
Possesses a deep understanding of Docusign User Models</p></li><li><p>
2+ years experience supporting Docusign eSignature and related products</p></li><li><p>
Expertise with web-based applications, web service APIs, monitoring tools (e.g. Dynatrace), and authentication technologies such as SAML and oAuth</p></li><li><p>
Familiarity with structured query languages such as SQL and SOQL</p></li><li><p>
Ability to maintain composure in critical situations and communicate clearly with both internal and external customers</p></li><li><p>
Ability to collaborate with peers across the organization without friction</p></li><li><p>
Familiarity with Docusign Contract Lifecycle Management workflows and architecture</p></li><li><p>
Professional experience within relevant industries for which Docusign provides solutions</p></li><li><p>
Salesforce Admin certification(s)</p></li><li><p>
Microsoft System Administration work experience</p></li><li><p>
Windows PowerShell scripting work experience</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Technical Support Engineer II - eSign

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><p><br>
The Docusign Renewal Specialist (RS) is a high impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal Renewal Specialist is an experienced professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Renewal Managers are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers.</p><div><br>
This position is an individual contributor role reporting to the Senior Manager, Customer Success Account Management.<br>
<p><b>
Responsibility</b></p></div><ul><li>
Own and implement win/win negotiation strategies for a high quantity of renewals that enhance contract value while protecting and improving customer trust</li><li>
Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal</li><li>
Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies</li><li>
Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and</li><li>
Product Management to develop strategies for upcoming renewals</li><li>
Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors</li><li>
Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting</li><li>
Achieve financial and strategic revenue, bookings and billings targets</li><li>
Evaluate your portfolio to prioritize time to render the most favorable outcomes</li><li>
Leverage customer data and behavior to assess the health of each renewal</li></ul><br>
<div></div>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><div><div><div><ul><li>
Eligible to work in Egypt</li><li>
1+ years of experience within Renewal Management, Account Management or Customer Success</li><li>
Bachelor&rsquo;s degree</li><li>
Fluent in written and spoken English</li></ul><div><p><b>
Preferred</b></p></div><ul><li>
3+ years of experience within Renewal Management, Account Management or Customer Success, ideally within SaaS offerings</li><li>
Strong negotiation skills with experience driving contracts to completion on time</li><li>
Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level</li><li>
Experience in quota carrying sales role with proven achievement</li><li>
Strong process management, financial acumen, and contractual engineering skills</li><li>
Ability to react and adapt to potential rapid shifts in priorities</li><li>
Strong level of urgency, organization, and prioritization skills</li><li>
Ability to project-manage the renewal cycle, pulling in necessary resources</li></ul></div></div></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Renewal Specialist

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><p><br>
Dynamic CSM team members are an extension of the Customer Success Manager (CSM) team who oversee a portfolio of accounts and ensure an amazing customer experience, as measured by NPS, net revenue retention, referrals, and product usage indicators. The Dynamic CSM will perform hands-on tactical account management activities. They will collaborate with other team members to coordinate successful customer engagement, product enablement, and demonstrate value across the entire customer journey.</p><p></p><p><br>
This position is a people manager role reporting to the Senior Director, Customer Success Management, Digital/Dynamic.</p><p></p><div><p><b><br>
Responsibility</b></p></div><ul><li><p>
Lead and develop a team of Dynamic CSMs responsible for driving adoption, retention, expansion, and NPS across a portfolio of mid‑ to high‑value Docusign customers</p></li><li><p>
Set clear performance expectations, KPIs, and success metrics for the team (e.g., gross/Net Revenue Retention, product adoption, NPS, health scores), and manage to those outcomes through regular coaching and reviews</p></li><li><p>
Build and refine segment strategy for Dynamic customers, including coverage model, engagement model (1:1, 1:few, 1:many), and handoffs between Digital, Dynamic, and Designated CSMs</p></li><li><p>
Oversee the execution of customer success plans and ensure consistent, outcome‑driven engagement with key customer stakeholders and executives</p></li><li><p>
Use portfolio analytics (usage, health, risk, expansion signals) to guide team priorities, forecast retention and expansion, and proactively address segment‑level risks</p></li><li><p>
Partner closely with Sales, Expansion, Marketing, Support, and Product leadership to align on territory planning, account strategy, and coordinated customer engagement motions</p></li><li><p>
Own the operational rhythm for the Dynamic segment, including QBRs with leadership, pipeline and risk reviews, forecast calls, and program performance reporting</p></li><li><p>
Design, implement, and iterate on playbooks, processes, and tooling for Dynamic CSMs, ensuring scalable, repeatable motions that can be shared with Digital and Designated teams where appropriate</p></li><li><p>
Act as an escalation point for complex customer issues and strategic accounts, coordinating cross‑functional resources and ensuring timely, clear communication internally and externally</p></li><li><p>
Champion the voice of Dynamic customers in internal forums&mdash;informing Docusign&rsquo;s product roadmap, packaging, pricing, and go‑to‑market strategies with structured feedback and insights</p></li><li><p>
Hire, onboard, and continuously develop Dynamic CSM talent, fostering a culture of customer‑centricity, accountability, and data‑driven decision‑making</p></li><li><p>
Lead or sponsor cross‑functional initiatives (e.g., migrations, launches, segment experiments) that materially impact adoption, retention, and expansion across the Dynamic segment</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li><p>
5+ years of Customer Success, Account Management, or related SaaS experience, including direct ownership of renewals, adoption, and expansion</p></li><li><p>
2+ years of people management experience leading CSMs or similar customer‑facing teams in a B2B SaaS environment</p></li><li><p>
Experience managing a portfolio of customers across different segments (digital/scaled, mid‑market, enterprise) and achieving strong NRR/GRR and NPS</p></li><li><p>
Experience working cross‑functionally with Sales, Marketing, Product, Support, and Operations to drive customer outcomes</p></li><li><p>
Experience with contract renewals, forecasting, and risk management for a recurring revenue business</p></li><li><p>
Experience with eSignature, CLM, workflow automation, or adjacent SaaS platforms</p></li><li><p>
Experience building and maintaining executive‑level and multi‑threaded customer relationships</p></li><li><p>
Experience developing and executing customer success plans tied to clear business outcomes</p></li><li><p>
Experience leading strategic conversations on value, ROI, and business impact, not just product features</p></li><li><p>
Experience setting team goals/KPIs and managing performance against targets</p></li><li><p>
Experience creating structure and process&mdash;playbooks, operating rhythms, and scalable motions&mdash;for a growing team/segment</p></li></ul><div><p><b>
Preferred</b></p></div><ul><li><p>
8+ years of Customer Success, Account Management, or related SaaS experience, including direct ownership of renewals, adoption, and expansion</p></li><li><p>
4+ years of people management experience leading CSMs or similar customer‑facing teams in a B2B SaaS environment</p></li><li><p>
Strong negotiation, influence, and conflict‑resolution skills in renewal or escalation situations</p></li><li><p>
Proven ability to hire, develop, coach, and retain high‑performing CSM talent</p></li><li><p>
Ability to lead through ambiguity and drive change management across teams</p></li><li><p>
Ability to understand and explain complex product capabilities, integrations, and workflows to both technical and non‑technical audiences</p></li><li><p>
Experience partnering with Product and Engineering, providing structured feedback that influences roadmap and prioritization</p></li><li><p>
Data‑driven decision maker; comfortable using customer health scores, usage data, and pipeline/risk views to prioritize actions</p></li><li><p>
Experience with CS platforms and CRM tools (e.g., Gainsight, Totango, Salesforce, Zendesk, or equivalents)</p></li><li><p>
Strong organizational and time‑management skills; able to balance strategic planning with hands‑on execution</p></li><li><p>
Excellent written and verbal communication skills, including experience presenting to customers and internal leadership</p></li><li><p>
Strong collaboration skills with a track record of driving results in cross‑functional initiatives</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Manager, Dynamic CSM

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><p><br>
Dynamic CSM team members are an extension of the Customer Success Manager (CSM) team who oversee a portfolio of accounts and ensure an amazing customer experience, as measured by NPS, net revenue retention, referrals, and product usage indicators. The Dynamic CSM will perform hands-on tactical account management activities. They will collaborate with other team members to coordinate successful customer engagement, product enablement, and demonstrate value across the entire customer journey. The successful candidate will be comfortable working with customers in a one-to-many relationship, delivering consistent and automatic touch points throughout the lifecycle to ensure an exceptional customer experience.</p><p></p><p><br>
This position is an individual contributor role reporting to the Senior Director, Customer Success Management, Digital/Dynamic.</p><p></p><div><p><b><br>
Responsibility</b></p></div><ul><li><p>
Work on a large number of accounts at scale to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention</p></li><li><p>
Collaborate with internal teams to respond to proactive digital communications, including events, office hours, newsletters, and other resources</p></li><li><p>
Provide insightful technical answers and, if necessary, open a support case or escalate internally any existing technical issues or account concerns</p></li><li><p>
Partner with account team to recommend the most efficient way for customers to exceed their goals using the Docusign platform</p></li><li><p>
Influence Docusign&rsquo;s strategy and product priorities to drive adoption and retention</p></li><li><p>
Champion new best practices and workflows to help both customers and fellow CSMs (Digital, Dynamic and Designated) achieve more</p></li><li><div>
Be the voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations<p><b><br>
</b></p></div></li></ul><br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li><p>
2+ years of related experience</p></li><li><p>
Experience breaking down technical enablement into easy to follow steps</p></li><li><p>
Experience creating and delivering on a product roadmap</p></li><li><p>
Experience addressing customer needs, including defining and driving successful delivery of customer enablement solutions</p></li><li><p>
Experience managing a large book of business and using data to develop a strategy</p></li><li><p>
Experience driving value through the full customer lifecycle</p></li></ul><div><p><b>
Preferred</b></p></div><ul><li><p>
Strong communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external stakeholders</p></li><li><p>
Highly collaborative, creative, goal-oriented and team-centric</p></li><li><p>
Strong data analysis and creative problem-solving ability, with a natural curiosity around the client&rsquo;s business needs</p></li><li><p>
High level of resilience and a positive attitude when faced with a challenge</p></li><li><p>
Passionate about technology with a solution-centric mindset</p></li><li><p>
Excellent communication and relationship management skills, with the ability to manage multiple stakeholders and high-level executives</p></li><li><p>
Examples of results converting strategy to execution</p></li><li><p>
History of collaborating with cross-functional teams in defining adoption strategies and playbooks</p></li><li><p>
Experience in scalable technology adoption strategies</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Dynamic Customer Success Advisor

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><p><br>
Dynamic CSM team members are an extension of the Customer Success Manager (CSM) team who oversee a portfolio of accounts and ensure an amazing customer experience, as measured by NPS, net revenue retention, referrals, and product usage indicators. The Dynamic CSM will perform hands-on tactical account management activities. They will collaborate with other team members to coordinate successful customer engagement, product enablement, and demonstrate value across the entire customer journey. The successful candidate will be comfortable working with customers in a one-to-many relationship, delivering consistent and automatic touch points throughout the lifecycle to ensure an exceptional customer experience.</p><p></p><p><br>
This position is an individual contributor role reporting to the Team Lead Scaled Customer Management.</p><p></p><p><br>
This position will cover APJ market and will require some out of hours coverage from 6am local time</p><p></p><div><p><b><br>
Responsibility</b></p></div><ul><li><p>
Work on a large number of accounts at scale to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention</p></li><li><p>
Collaborate with internal teams to respond to proactive digital communications, including events, office hours, newsletters, and other resources</p></li><li><p>
Provide insightful technical answers and, if necessary, open a support case or escalate internally any existing technical issues or account concerns</p></li><li><p>
Partner with account team to recommend the most efficient way for customers to exceed their goals using the Docusign platform</p></li><li><p>
Influence Docusign&rsquo;s strategy and product priorities to drive adoption and retention</p></li><li><p>
Champion new best practices and workflows to help both customers and fellow CSMs (Digital, Dynamic and Designated) achieve more</p></li><li><p>
Be the voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li><p>
2+ years of related experience</p></li><li><p>
Experience breaking down technical enablement into easy to follow steps</p></li><li><p>
Experience creating and delivering on a product roadmap</p></li><li><p>
Experience addressing customer needs, including defining and driving successful delivery of customer enablement solutions</p></li><li><p>
Experience managing a large book of business and using data to develop a strategy</p></li><li><p>
Experience driving value through the full customer lifecycle</p></li></ul><div><p><b>
Preferred</b></p></div><ul><li><p>
Strong communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external stakeholders</p></li><li><p>
Highly collaborative, creative, goal-oriented and team-centric</p></li><li><p>
Strong data analysis and creative problem-solving ability, with a natural curiosity around the client&rsquo;s business needs</p></li><li><p>
High level of resilience and a positive attitude when faced with a challenge</p></li><li><p>
Passionate about technology with a solution-centric mindset</p></li><li><p>
Excellent communication and relationship management skills, with the ability to manage multiple stakeholders and high-level executives</p></li><li><p>
Examples of results converting strategy to execution</p></li><li><p>
History of collaborating with cross-functional teams in defining adoption strategies and playbooks</p></li><li><p>
Experience in scalable technology adoption strategies</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Dynamic CSM

Dynamic Customer Success Advisor - French / German Speaking

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><p><br>
Developer Support Engineers (DSEs) handle the most complex technical questions from developers and act as Docusign API subject matter experts for other Customer Success teams. DSEs work directly with customer and ISV developers to assist them with their API, authentication, and SDK questions across the full Docusign product line. DSEs also create API examples and test cases, report bugs to the engineering organization, write knowledge base articles, participate in webinars for developers, and more.</p><p></p><p><br>
This position is an individual contributor role reporting to the Senior Manager, Developer Support &amp; Advisory.</p><p></p><div><p><b><br>
Responsibility</b></p></div><ul><li><p>
Perform troubleshooting sessions with developers on API integrations and Docusign connectors</p></li><li><p>
Perform troubleshooting and development assistance to the Docusign Developer Community</p></li><li><p>
Assist the customer with how to questions, technical articles, and tutorials on some of the basic to intermediate level use cases of Docusign APIs and SDKs</p></li><li><p>
Act as a Subject Matter Expert for Advanced Docusign Features including APIs, SDKs, webhooks, PowerForms, Templates, Embedded signing, Docusign For Salesforce and more</p></li><li><p>
Diagnose code samples from customers for advanced testing purposes to identify issues and document them completely prior to internal escalation</p></li><li><p>
Act as point of escalation for technical questions including internal and external department inquiries to facilitate the rapid deployment of customers&rsquo; applications</p></li><li><p>
Perform check of escalated issues found by internal team members prior to advancing through proper channels</p></li><li><p>
Participate in Docusign and StackOverflow.com forums to support the growth of self-help within the Docusign Developer Community</p></li><li><p>
Represent Docusign at developer events and activities such as webinars occasionally</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li><p>
Bachelor of Science degree in a Computer Science, Engineering or equivalent</p></li><li><p>
English and French language proficiency: native or fluent</p></li><li><p>
2+ years of SaaS troubleshooting experience in a Technical Support capacity</p></li><li><p>
2+ years of experience with Internet technologies including REST APIs, JSON, XML, SOAP, PubSub architecture, and software technologies including .NET</p></li><li><p>
Experience in one or more coding languages including Python, Ruby, JavaScript, C#, PHP, Node.JS, and Java</p></li><li><p>
Experience troubleshooting and triaging complex, code-related technical issues</p></li><li><p>
Experience in troubleshooting performance and network related issues</p></li><li><p>
Experience using GitHub to host code samples</p></li></ul><div><p><b>
Preferred</b></p></div><ul><li><p>
Experience in providing technical customer support a strong preference</p></li><li><p>
Experience in using or debugging REST or SOAP APIs</p></li><li><p>
Proficiency in additional languages beyond English</p></li><li><p>
Salesforce Development Certification is a plus</p></li><li><p>
Experience using Salesforce.com and Salesforce Apex</p></li><li><p>
Experience with creating technical articles</p></li><li><p>
Ability to understand new and popular programming languages as more developers use them to create Docusign integrations</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Developer Support Engineer II (French Speaking)

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