Qureos Mentor

DocuSign

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><p><br>
We are seeking an experienced, visionary Sr. Product Manager to lead the development of AI-powered data solutions that drive marketing productivity. In this role, you will define and execute the product strategy for reporting, analytics, and agentic solutions that empower our internal Marketing teams. You will collaborate closely with Marketing stakeholders, engineering, data science, and Operation teams to deliver impactful data products that streamline marketing operations and maximize marketing effectiveness. Your work will be instrumental in enabling Docusign&rsquo;s growth by providing actionable insights and automation to our field seller community.</p><p></p><p><br>
This position is an individual contributor role reporting to the Director of Product Management, Global Data &amp; Analytics.</p><p></p><div><p><b><br>
Responsibility</b></p></div><ul><li><p>
Develop and execute the product roadmap for AI-powered reporting, analytics, and agentic solutions that enhance marketing productivity</p></li><li><p>
Own the strategy and delivery of intelligent enterprise data solutions that streamline marketing operations using AI-first principles</p></li><li><p>
Partner closely with the internal marketing stakeholders to deeply understand the marketing programs and identify productivity opportunities through data and AI</p></li><li><p>
Collaborate with Marketing Operations and Performance Marketing teams to gather business requirements and translate them into impactful data reporting solutions</p></li><li><p>
Coordinate with data engineering and data science teams to launch and enhance data reporting solutions</p></li><li><p>
Communicate product updates, roadmaps, and impact analyses to leadership and key stakeholders</p></li><li><p>
Leverage data and advanced analytics tools to drive business decisions and measure the impact of new features on sales productivity</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Hybrid:</b></p>
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li><p>
Bachelor&rsquo;s degree in Business, Information Systems, Computer Science, or a related field</p></li><li><p>
8+ years of experience in Product Management or 6+ years with Masters Degree</p></li><li><p>
Experience with SQL skills for data querying, analysis, and validation, demonstrating a strong data product management foundation</p></li><li><p>
Proven track record of driving innovation, vision, and creative problem solving leveraging product management mindset</p></li><li><p>
Experience building, deploying or experimenting with Large Language Models (LLMs) and Generative AI (GenAI) applications</p></li><li><p>
Ability to define a clear product vision, create a product roadmap, and prioritize features based on measurable business value</p></li><li><p>
Experience managing product backlogs, writing detailed user stories, and leveraging JIRA for tracking</p></li></ul><p></p><div><p><b><br>
Preferred</b></p></div><ul><li><p>
Exceptional communication skills to act as the bridge between highly technical Data Science teams, Marketing Executives, and Data Engineering teams</p></li><li><p>
Excellent communication, stakeholder management, and problem-solving abilities</p></li><li><p>
Experience supporting marketing teams and a deep understanding of the Marketing Operations lifecycle</p></li><li><p>
Experience with Salesforce, Tableau, JIRA, and Snowflake</p></li><li><p>
Sufficient technical knowledge to debate solutions and trade-offs with engineers and data scientists, focusing on the what and why rather than the how of the code</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Wage Transparency</b></h2><div><br>
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.</div><div></div><div><br>
Based on applicable legislation, the below details pay ranges in the following locations:</div><div></div><div><br>
California: $140,000.00 - $225,075.00 base salary</div><div></div><div><br>
This role is also eligible for the following:</div><ul><li>
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.</li><li>
Stock: This role is eligible to receive Restricted Stock Units (RSUs).</li></ul><div></div><div><p><br>
Global benefits</p>
provide options for the following:</div><ul><li>
Paid Time Off: earned time off, as well as paid company holidays based on region</li><li>
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement</li><li>
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment</li><li>
Retirement Plans: select retirement and pension programs with potential for employer contributions</li><li>
Learning and Development: options for coaching, online courses and education reimbursements</li><li>
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events</li></ul><div><p><b>
Work Authorization Notice:
</b></p>Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.</div><br>
<p></p>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Sr. Product Manager

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><p><br>
As a Software Engineer in the Docusign Developer Experience team, you will be responsible for building foundational tools and services for our next-generation agreement platform. Your solutions will be used by multiple Docusign product teams, partners, and customers. You will work with multiple partner teams, designing and architecting solutions to onboard them on our agreement platform. The Developer Experience team builds API SaaS products that scale to meet a wide range of customers&rsquo; needs and abstract complex agreement management processes. The successful candidate will have a strong product engineering background and proficiency in .NET. You&rsquo;ll enjoy entrepreneurial environments where you can solve difficult problems using current technologies and tools. You&rsquo;ll collaborate well with other team members when brainstorming, designing, and implementing new solutions. You will help the team succeed by thinking about ways to improve processes, suggesting ways to make the team more effective, and modeling engineering best practices. As a member of the Developer Experience engineering group, you will work closely with product managers, developers, and platform engineers to ensure high quality and timely product releases. You are a hands-on technical person who will be responsible for issues related to product features, performance, speed, scale, security and accessibility.</p><p></p><p><br>
This position is an individual contributor role reporting to Senior Manager of Engineering.</p><p></p><div><p><b><br>
Responsibility</b></p></div><ul><li><p>
Write high-quality, maintainable, and testable code in C# .NET, Java or other object-oriented languages</p></li><li><p>
Create high-quality, user-focused experiences using RESTful APIs</p></li><li><p>
Participate in an Agile environment using Scrum software development practices, Automated unit testing, Continuous integration, Code reviews, Version control systems, and Automated build processes</p></li><li><p>
Research and implement new features and technologies</p></li><li><p>
Identify and raise issues that may impact delivery commitments</p></li><li><p>
Troubleshoot and fix production issues, and maintain the codebase</p></li><li><p>
Design and develop scalable, fault-tolerant systems</p></li><li><p>
Articulate clear Software Engineering strategies, plans, goals and objectives across multiple Engineering domains, projects and teams, including cross-functional partners</p></li><li><p>
Lead troubleshooting and remediation efforts during high-severity incidents</p></li><li><p>
Collaborate with a cross-site development team to drive the design, implementation, testing, and release of products</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Hybrid:</b></p>
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li><p>
Bachelor's or Master's in Computer Science, Electrical Engineering, Information Systems, Informatics or equivalent</p></li><li><p>
5+ years of development experience</p></li><li><p>
Experience working with C#, .Net Core,Java, SQL Database and Designing Large scale distributed systems</p></li><li><p>
Experience delivering a SaaS product</p></li></ul><div><p><b>
Preferred</b></p></div><ul><li><p>
Experience building/consuming RESTful web-services</p></li><li><p>
Experience with microservice architecture</p></li><li><p>
Knowledge and experience in large-scale, highly available (99.99+) systems on Azure</p></li><li><p>
Experiences with the entire software development lifecycle, including version control (git) build process, testing, and code release</p></li><li><p>
Ability to work in a dynamic, fast-moving environment</p></li><li><p>
Agile and Test-driven development methodologies</p></li><li><p>
Ability and desire to move across technology stacks</p></li><li><p>
Passion for working on a highly available site</p></li><li><p>
A passion to learn new software technologies</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Wage Transparency</b></h2><div><br>
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.</div><div></div><div><br>
Based on applicable legislation, the below details pay ranges in the following locations:</div><div></div><div><br>
California: $140,000.00 - $225,075.00 base salary</div><div></div><div><br>
Washington, Maryland, New Jersey and New York (including NYC metro area): $133,800.00 - $197,750.00 base salary</div><div></div><div><br>
This role is also eligible for the following:</div><ul><li>
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.</li><li>
Stock: This role is eligible to receive Restricted Stock Units (RSUs).</li></ul><div></div><div><p><br>
Global benefits</p>
provide options for the following:</div><ul><li>
Paid Time Off: earned time off, as well as paid company holidays based on region</li><li>
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement</li><li>
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment</li><li>
Retirement Plans: select retirement and pension programs with potential for employer contributions</li><li>
Learning and Development: options for coaching, online courses and education reimbursements</li><li>
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events</li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Software Engineer

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><div><div><br>
As an Enterprise Account Executive at Docusign, you will play a pivotal role in driving revenue growth and expanding our footprint within strategic enterprise accounts. You will lead cross-functional teams, build deep customer partnerships, and deliver transformative agreement solutions that align to our customers&rsquo; strategic priorities. This role is ideal for a sales professional who thrives in complex, consultative enterprise environments and is passionate about creating meaningful business outcomes through technology.</div></div><div><br>
This position is an individual contributor role reporting to the Regional Vice President, Enterprise.<br>
<p><b>
Responsibility</b></p></div><ul><li><div>
Orchestrate and align cross-functional teams&mdash;including solution engineering, customer success, and marketing&mdash;to deliver value-driven outcomes and achieve measurable account goals</div></li><li><div>
Develop and expand multi-threaded relationships across customer organizations, engaging confidently with stakeholders at all levels, including the C-suite</div></li><li><div>
Identify, qualify, and close new business opportunities within enterprise accounts, with a focus on long-term customer success and retention</div></li><li><div>
Articulate the unique value of Docusign&rsquo;s Agreement Cloud and IAM solutions in ways that resonate with each customer&rsquo;s strategic goals and business drivers</div></li><li><div>
Manage complex sales cycles, from discovery through negotiation and closure, leveraging structured deal methodologies and data-driven forecasting</div></li><li><div>
Partner with internal stakeholders across the business to deliver seamless customer experiences and ensure the ongoing health of key enterprise relationships</div></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li><div>
8+ years of direct sales experience in an enterprise level</div></li><li><div>
Account Executive role or equivalent quota-carrying role</div></li><li><div>
BA/BS degree or equivalent work experience</div></li></ul><div><p><b>
Preferred</b></p></div><ul><li><div>
8+ years SaaS sales experience selling enterprise level accounts</div></li><li><div>
Experience selling web-based products/services</div></li><li><div>
Experience managing and closing complex sales cycles</div></li><li><div>
Demonstrated ability to over-achieve quotas (top 10-20% of company) in past positions</div></li><li><div>
Proficient computer application skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel</div></li><li><div>
Willingness to travel 30%+ as needed</div></li><li><div>
IT industry and multinational environment background</div></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Wage Transparency</b></h2><div><br>
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.</div><div></div><div><br>
Based on applicable legislation, the below details pay ranges in the following locations:</div><div></div><div><br>
California: $114,400.00 - $172,100.00 base salary</div><div></div><div><br>
Illinois, Colorado, Massachusetts and Minnesota: $113,500.00 - $164,650.00 base salary</div><div></div><div><br>
Washington, Maryland, New Jersey and New York (including NYC metro area): $113,500.00 - $165,850.00 base salary</div><div></div><div><br>
Washington DC: $114,400.00 - $165,850.00 base salary</div><div></div><div><br>
Ohio: $109,300.00 - $158,575.00 base salary</div><div></div><div><br>
This role is also eligible for the following:</div><ul><li>
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.</li><li>
Stock: This role is eligible to receive Restricted Stock Units (RSUs).</li></ul><div></div><div><p><br>
Global benefits</p>
provide options for the following:</div><ul><li>
Paid Time Off: earned time off, as well as paid company holidays based on region</li><li>
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement</li><li>
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment</li><li>
Retirement Plans: select retirement and pension programs with potential for employer contributions</li><li>
Learning and Development: options for coaching, online courses and education reimbursements</li><li>
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events</li></ul><div><p><b>
Work Authorization Notice:
</b></p>Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.</div><br>
<div></div>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Account Executive, Enterprise

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><div><br>
Scaled Customer Managers are an extension of the Customer Success Account Management (CSAM) team who oversee an incoming queue of requests. Their primary function is to connect customers with the right resources while ensuring an amazing customer experience, as measured by NPS, net revenue retention, referrals, and product usage indicators. Scaled Customer Managers will perform just in time tactical account management activities. They will collaborate with other team members to coordinate successful customer engagement, product enablement, and demonstrate value across the entire customer journey. The successful candidate will be comfortable working with customers in a one-to-many relationship, delivering consistent and handling the coordination of touch points throughout the lifecycle to ensure an exceptional customer experience.</div><div></div><div><br>
This position is an individual contributor role reporting to the Senior Manager, Dynamic Customer Success Management, EMEA.</div><div></div><div><p><b><br>
Responsibility</b></p></div><ul><li><div>
Work at scale, to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention</div></li><li><div>
Keep on top of a queue of incoming tasks while understanding how to prioritise</div></li><li><div>
Collaborate with internal teams to respond to customer communications</div></li><li><div>
Provide insightful answers and clear SLAs, if necessary, open a support case or escalate internally any existing technical issues or account concerns</div></li><li><div>
Partner with internal teams to recommend the most efficient way for customers to exceed their goals using the Docusign platform</div></li><li><div>
Be a voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations</div></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li><div>
Fluent in English and French</div></li><li><div>
Experience in customer‑facing roles such as customer success, account management, consulting, support or implementation, preferably within SaaS</div></li><li><div>
Demonstrated ability to break down technical enablement into clear, step‑by‑step guidance for non‑technical audiences</div></li><li><div>
Experience crafting and delivering clear, concise customer communications across email, calls and digital channels</div></li></ul><div><p><b>
Preferred</b></p></div><ul><li><div>
Experience in scaled / digital customer success or tech‑touch programs, including playbook‑driven engagements and use of CTAs</div></li><li><div>
Examples of success working on a large volume of requests while maintaining strong customer outcomes</div></li><li><div>
History of collaborating with cross‑functional teams to build and execute adoption strategies and scaled playbooks</div></li><li><div>
Familiarity with Docusign products (eSignature, IDV, IAM) and common commercial SaaS use cases</div></li><li><div>
Experience using systems such as Salesforce, Gainsight, Outreach and analytics or BI tools in a customer success context</div></li><li><div>
Passion for addressing customer needs and driving successful delivery of enablement solutions that improve adoption and outcomes</div></li><li><div>
Strong organisational skills with the ability to manage a large volume of daily requests while maintaining quality and attention to detail</div></li><li><div>
Collaborative, goal‑oriented and team‑centric, with a high level of resilience and a positive attitude in the face of challenges</div></li><li><div>
Comfort working with data and reports (e.g., usage, health scores) to prioritise actions and track impact</div></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Dynamic Customer Success Advisor - French Speaker

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><div><br>
The Technical Account Manager (TAM) acts as a trusted advisor for enterprise customers covered by a TAM entitlement, to help ensure the technical health of their Docusign implementations. The TAM serves a key role by resolving complex and critical technical issues, providing technical product guidance, exercising leadership in managing service disruptions, and identifying opportunities for technical optimization and mitigation through telemetry analysis.</div><div></div><div><br>
This position in an individual contributor role reporting to the Senior Director, Technical Account Management.</div><div></div><div><p><b><br>
Responsibility</b></p></div><ul><li><div>
Serve as the first point of contact for enterprise customers&rsquo; technical inquiries/resolution</div></li><li><div>
Partner with enterprise account team as technical SME to upsell, cross-sell and renew</div></li><li><div>
Provide leadership to manage service disruptions for enterprise customers</div></li><li><div>
Drive customer change management for new product functionality</div></li><li><div>
Maintain a detailed customer technical account profile to ensure supportability</div></li><li><div>
Serve as liaison in advocating for customer product needs and provide visibility into Docusign product roadmap</div></li><li><div>
Ensure Customer contacts have the expertise necessary to manage existing and new product functionality</div></li><li><div>
Ensure consistent delivery of all Enterprise Premier Support program components</div></li><li><div>
Participate in special projects, as required, under general supervision that enhances the quality or efficiency of the TCSM Team and support services</div></li><li><div>
Abiliity for flexible &ldquo;off hours&rdquo; work, including but not limited to customer Go-Live support, rotational on-call shifts, and all-hands initiatives</div></li><li><div>
Provide leadership with udpates when there are service disruptions and facilitate customer&rsquo;s return to full functionality and oversee customer&rsquo;s improvement plans and Docusign RCAs if applicable</div></li><li><div>
Travel as necessary (10-20%)</div></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li><div>
Fluency in English</div></li><li><div>
Bachelor of Science degree in Computer Science, Engineering, or related technical discipline or extended experience in customer facing technical management roles</div></li><li><div>
5+ years of SaaS troubleshooting experience in a Technical Support capacity</div></li><li><div>
Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript/jQuery, or similar</div></li><li><div>
Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS</div></li><li><div>
Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar</div></li><li><div>
Experience with reporting using Salesforce, Excel, and PowerPoint and Google Suite to an executive audience</div></li><li><div>
Experience managing major accounts in a tech environment</div></li><li><div>
Experience with crisis management/resolution</div></li></ul><div><p><b>
Preferred</b></p></div><ul><li><div>
Self-motivated, goal-oriented, excellent organizational skills and superior time management skills</div></li><li><div>
A knack for developing strong, productive relationships with key clients</div></li><li><div>
Sharp business acumen to identify growth opportunities within existing accounts</div></li><li><div>
Effective collaboration skills to work closely with our tech teams to resolve client issues and implement solutions</div></li><li><div>
Excellent written, oral communication and presentation skills</div></li><li><div>
Effective communication skills with audiences that include customers, peers, internal stakeholders and executive presence</div></li><li><div>
Ability to maintain composure in critical situations and communicate clearly with both internal and external customers</div></li><li><div>
8+ years of related experience; Lead/Senior or SME position</div></li><li><div>
Subject Matter Expert in contract lifecycle management</div></li><li><div>
Experience of Docusign product range and/or integrations</div></li><li><div>
Thorough understanding of Enterprise technical infrastructure (networking, access management, server/web technologies, security and industry compliance)</div></li><li><div>
Effective troubleshooting regular expressions, debugging code and/or complex data validation rules</div></li><li><div>
Ability to manage multiple competing priorities and/or projects concurrently</div></li><li><div>
Proven ability to independently learn new technologies and become productive within a short time</div></li><li><div>
Extensive experience showing ability to support technical decisions and trade-offs based on business needs</div></li><li><div>
Mentorship experience</div></li><li><div>
Multi-lingual in Docusign supported languages (German, French, Spanish, Portuguese, Japanese)</div></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Technical Account Manager

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><div><br>
The Docusign Renewal Specialist (RS) is a high impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal Renewal Specialist is an experienced professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Renewal Managers are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers.</div><div><br>
This position is an individual contributor role reporting to the Senior Manager, Customer Success Account Management.<br>
<p><b>
Responsibility</b></p></div><ul><li>
Own and implement win/win negotiation strategies for a high quantity of renewals that enhance contract value while protecting and improving customer trust</li><li>
Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal</li><li>
Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies</li><li>
Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and</li><li>
Product Management to develop strategies for upcoming renewals</li><li>
Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors</li><li>
Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting</li><li>
Achieve financial and strategic revenue, bookings and billings targets</li><li>
Evaluate your portfolio to prioritize time to render the most favorable outcomes</li><li>
Leverage customer data and behavior to assess the health of each renewal</li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><div><div><div><ul><li>
Eligible to work in Egypt</li><li>
1+ years of experience within Renewal Management, Account Management or Customer Success</li><li>
Bachelor&rsquo;s degree</li><li>
Fluent in written and spoken English</li></ul><div><p><b>
Preferred</b></p></div><ul><li>
3+ years of experience within Renewal Management, Account Management or Customer Success, ideally within SaaS offerings</li><li>
Strong negotiation skills with experience driving contracts to completion on time</li><li>
Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level</li><li>
Experience in quota carrying sales role with proven achievement</li><li>
Strong process management, financial acumen, and contractual engineering skills</li><li>
Ability to react and adapt to potential rapid shifts in priorities</li><li>
Strong level of urgency, organization, and prioritization skills</li><li>
Ability to project-manage the renewal cycle, pulling in necessary resources</li></ul></div></div></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Renewal Specialist

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