Qureos Mentor

Dollar Bank

<div>Job Overview:<br>
<br>
The Personal Banker Supervisor plays a key role in delivering exceptional customer service and strengthening customer relationships. This position involves engaging in meaningful interactions to understand customer needs and recommending tailored banking products and services, including checking and savings accounts, credit cards, loans, and digital banking solutions.<br>
<br>
In addition to a comprehensive retail training program that develops consultative sales skills, the Personal Banker Supervisor receives leadership training focused on branch operations. This includes essential procedures for opening and closing the branch, as well as strategies for making informed business decisions that prioritize customer satisfaction and operational efficiency.<br>
<br>
Qualifications:<br>
<ul><li>High school diploma/GED required.</li><li>College degree or a minimum of one year demonstrated ability to deliver outstanding customer service while achieving sales goals is required.
</li><li>Leadership, supervision, or mentorship experiences required.</li><li>Ability to travel as needed to training.</li><li>Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.</li></ul><br>
Principal Activities and Duties:<br>
<ul><li>Demonstrate a sales and service approach to building customer relationships by offering products and services according to customer needs.
</li><li>Develop new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts.</li><li>Perform teller functions based upon the needs of the branch. Maintain an acceptable balancing record while processing transactions in an accurate and efficient manner.</li><li>Multitasking skills to quickly shift from transaction to transaction.</li><li>Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.</li><li>Arithmetic skills to count money accurately.
</li><li>Computer literacy to access account information and process transactions.</li><li>Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
</li><li>Maintain a professional appearance and conduct yourself in a professional manner at all times.</li><li>Maintain the highest level of professional integrity and ethics.</li></ul><br>
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank&rsquo;s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.</div>

Personal Banker Supervisor, Shaler

<div>The Senior Business Banking Administrator will be responsible for directing activities required to provide effective support systems for the Business Banking department. This individual works directly with the SVP and Business Banking Representatives to accomplish department goals. As a Senior Business Banking Administrator, you will act as a liaison, provide product and service information, answer questions, and resolve any emerging concerns our customer may face with their banking relationship. Successful candidates in this role typically possess strong time management and organizational skills.<br>
<br>
Principal Activities and Duties:<br>
<ul><li>Process commercial loans from credit approval to post-close filings.</li><li>Coordinate title insurance, appraisals, and legal requests in the due-diligence phase of loan processing.</li><li>Prepare commercial loan documents and review signed documents for accuracy.</li><li>Record filings for proper lien positions.</li><li>Communicate with Business Banking Representatives on due diligence items needed for loan execution and funding, including wire transfers.</li><li>Strengthen customer relationships through timely and efficient response to their needs.</li><li>Process loan fees and payments to third-party vendors.</li><li>Process requests from customers, including line of credit advances, loan payments, payoff requests and interest paid letters.</li><li>Prepare and service department loan ticklers.</li><li>Process loan files and daily work into the Nautilus imaging system.</li><li>Perform daily loan maintenance and ensure perfected lien positions.</li><li>Assist with daily checking account rejects.</li><li>Maintain daily General Ledgers and reconcile monthly.</li><li>Maintain retention schedule for declined and withdrawn loan applications.</li><li>Create letters and correspondence from Dollar Bank to existing customers and prospects.</li><li>Assist Business Banking personnel in the generation of reports and data extract.</li><li>Interact with other departments (Credit, Loan Operations, Legal, etc.) to respond to customer inquiries and requests.</li><li>Perform a variety of special projects, event planning and other assignments as required.</li></ul><br>
Qualifications:<br>
<ul><li>High School Diploma or GED required. College Degree preferred.</li><li>Three (3) years of general banking or administrative experience required. Residential or consumer lending background helpful.</li><li>Familiarity of the Commercial Loan System, bank products, services, policies, and procedures preferred.</li><li>Proficient working knowledge of Microsoft Word and Excel.</li><li>Ability to prioritize, work under pressure and meet critical deadlines.</li><li>Must have excellent written and verbal communication skills, which includes professional grammar and demeanor.</li><li>Ability to apply job knowledge and good judgement in problem solving and decision-making situations.</li><li>Knowledge of credit approval and purchase process preferred.</li><li>Excellent organization skills, proofreading skills, and attention to detail.</li><li>Willingness to learn new technologies that are utilized to support Business Banking activities.</li></ul><br>
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank&rsquo;s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.<br>
<br>
Compensation: $20.64-$28.21</div>

Senior Business Banking Administrator

Join Dollar Bank and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dollar Bank

About Company

Personal Banker Supervisor, Shaler

Senior Business Banking Administrator