Qureos Mentor

Dollar Bank

<div>Job Overview: 
 
The Personal Banker Supervisor plays a key role in delivering exceptional customer service and strengthening customer relationships. This position involves engaging in meaningful interactions to understand customer needs and recommending tailored banking products and services, including checking and savings accounts, credit cards, loans, and digital banking solutions. 
 
In addition to a comprehensive retail training program that develops consultative sales skills, the Personal Banker Supervisor receives leadership training focused on branch operations. This includes essential procedures for opening and closing the branch, as well as strategies for making informed business decisions that prioritize customer satisfaction and operational efficiency. 
 
Qualifications: 
<ul><li>High school diploma/GED required.</li><li>College degree or a minimum of one year demonstrated ability to deliver outstanding customer service while achieving sales goals is required.
</li><li>Leadership, supervision, or mentorship experiences required.</li><li>Ability to travel as needed to training.</li><li>Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.</li></ul> 
Principal Activities and Duties: 
<ul><li>Demonstrate a sales and service approach to building customer relationships by offering products and services according to customer needs.
</li><li>Develop new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts.</li><li>Perform teller functions based upon the needs of the branch. Maintain an acceptable balancing record while processing transactions in an accurate and efficient manner.</li><li>Multitasking skills to quickly shift from transaction to transaction.</li><li>Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.</li><li>Arithmetic skills to count money accurately.
</li><li>Computer literacy to access account information and process transactions.</li><li>Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
</li><li>Maintain a professional appearance and conduct yourself in a professional manner at all times.</li><li>Maintain the highest level of professional integrity and ethics.</li></ul> 
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank&rsquo;s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.</div>

Personal Banker Supervisor, Shaler

<div>The Teller serves as a key team member, dedicated to providing exceptional customer service and fostering a welcoming banking experience. As the first point of contact, this position is responsible for engaging with customers, building strong relationships, and providing personalized assistance. Key responsibilities include processing various financial transactions, such as deposits, withdrawals, and loan payments, for both retail and business accounts. The Teller is also equipped with the necessary training and resources to identify opportunities for referrals, helping customers discover additional banking solutions that meet their needs. 
 
Education and Experience Requirements: 
 
<ul><li>High school diploma OR GED required.</li><li>Ability to travel as needed to training</li></ul> 
Essential Functions: 
 
<ul><li>Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to, deposits, withdrawals, transfers, loan payments, and cash advances.</li><li>Meet established referral goals.
</li><li>Maintain cash flow and security drawers, terminals, and other valuables.
</li><li>Manage a teller window while maintaining an acceptable balancing record.
</li><li>Multitasking skills to quickly shift from transaction to transaction.</li><li>Arithmetic skills to count money accurately.</li><li>Computer literacy to access account information and process transactions.</li><li>Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
</li><li>Process transactions in an accurate and efficient manner while providing quality customer service.
</li><li>Maintain a professional appearance and always conduct yourself in a professional manner.
</li><li>Maintain the highest level of professional integrity and ethics.</li><li>All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank&rsquo;s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.</li></ul></div>

Part-time Teller, Shaler

<div>The AVP, Information Security Governance, leads the Bank&rsquo;s security governance team in identifying security requirements to mitigate internal and external risk. This role oversees the creation of policies, standards, and governance in support of the Information Security Program. Additionally, the role manages the enterprise security risk intake, security risk assessments, security-based compliance, third-party security review, and security awareness across the enterprise. 
The AVP of Information Security Governance partners with Cyber Security and IT to ensure technology aligns with security standards and risk is managed appropriately, providing independent oversight. This position will chair and/or represent ISG in multiple governance committees, contributes to setting security standards across technology and business processes and advises on activities necessary to assess and protect the confidentiality, integrity, and availability of Bank information and systems.
 
 
Education and Experience Requirements: 
<ul><li>Bachelor&rsquo;s degree in any field combined with 2 or more years of on-the-job experience with information technology or security.
</li><li>A minimum of 5 years of experience in any one of the following roles: IT Audit, Information Technology or Security Risk, Cyber Security, or Information Security.</li><li>A minimum of 2 years of leading in IT or Security risk, audit, compliance, or governance.</li><li>Leadership experience</li></ul> 
Certificate, Licenses and Registration Requirements:
 
<ul><li>Preferred but not required certifications include but are not limited to:</li></ul>
o Certified in Risk and Information Systems Control (CRISC) 
o Certified Information Systems Auditor (CISA) 
o Certified Information Security Manager (CISM) 
o Certified Information Systems Security Professional (CISSP) 
 
Knowledge, Skill, and Ability Requirements: 
<ul><li>Strong knowledge of privacy, information security standards and best practices.</li><li>Experience implementing and providing oversight for information security standards in a complex business environment.</li><li>Experience with risk assessment processes and practices.</li><li>Able to build and maintain strong relationships across the organization, including multiple business units and senior leadership.</li><li>Proven project management skills.</li><li>Proven ability to think strategically about business, risk, and technical challenges impacting IT security.</li><li>Excellent communication skills with all levels of management and outside vendors, technical and non-technical users.
</li><li>Must have excellent research, analytical, and documentation skills.</li><li>Ability to work independently and within a team.</li></ul> 
Essential Functions: 
<ul><li>Perform duties in three lines of defense model.</li><li>Advise on security architecture in line with FFIEC guidance, framework alignment (NIST, CIS), and security best practices.</li><li>Oversee security specific tooling configurations.</li><li>Participate in determining security requirements for new products and services.
</li><li>Lead a team of information security professionals.</li><li>Help ensure IT compliance with technical portions of applicable regulations and guidelines.</li><li>Perform risk assessments and attestations of controls to author executive level reports and memorandums of the outcomes.</li><li>Perform due diligence security reviews on the Bank&rsquo;s existing and proposed new third-party vendors.</li><li>Maintain, track, and report to senior leadership a register of information security related identified control gaps and their associated risks through remediation.</li><li>Participate in and assist with facilitating tabletop exercises.</li><li>Document Information Security Standards.</li><li>Contract reviews for new or modified external vendor services.</li><li>Monitoring of cyber health of third parties who house Bank information.</li><li>Oversee the Bank&rsquo;s Security Awareness program.</li><li>Advise on security architecture for networking, infrastructure, applications and cloud environments.
</li><li>Assist with governance for vulnerability assessments, penetration testing, and risk assessments.
</li><li>Provide collaboration throughout the Bank in data security matters to ensure compliance with all established data security policies and procedures.</li><li>Assist with the evaluation and recommendation of new Information Security systems.</li><li>Review current processes and procedures for technical portions of IT compliance, recommend improvements for higher maturity.</li><li>Research and evaluate proposed security capability solutions for adherence to documented Bank standards, policies, guidelines, and technical portions of regulatory requirements.</li><li>Perform gap analyses.</li><li>Participate in various projects to advise on Information Security requirements and governance.</li><li>Make security decisions in a crisis on behalf of the CISO if the CISO is not available.</li></ul> 
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank&rsquo;s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions. 
 
Supervisory Responsibilities:
 
<ul><li>Achieves results by motivating and stimulating team members; promotes commitment to common goals by communicating team vision and mission.</li><li>Works with employees to identify development opportunities and create career development plans.</li><li>Coaches and mentors employees on their strengths and areas for improvement, providing constructive feedback.</li><li>When needed, selects talented individuals from inside and outside of the Bank, hiring individuals whose capabilities match the needs of the organization in a timely and prudent manner.</li></ul></div>

AVP, Information Security Governance (Hybrid)

<div>The Senior Business Banking Administrator will be responsible for directing activities required to provide effective support systems for the Business Banking department. This individual works directly with the SVP and Business Banking Representatives to accomplish department goals. As a Senior Business Banking Administrator, you will act as a liaison, provide product and service information, answer questions, and resolve any emerging concerns our customer may face with their banking relationship. Successful candidates in this role typically possess strong time management and organizational skills. 
 
Principal Activities and Duties: 
<ul><li>Process commercial loans from credit approval to post-close filings.</li><li>Coordinate title insurance, appraisals, and legal requests in the due-diligence phase of loan processing.</li><li>Prepare commercial loan documents and review signed documents for accuracy.</li><li>Record filings for proper lien positions.</li><li>Communicate with Business Banking Representatives on due diligence items needed for loan execution and funding, including wire transfers.</li><li>Strengthen customer relationships through timely and efficient response to their needs.</li><li>Process loan fees and payments to third-party vendors.</li><li>Process requests from customers, including line of credit advances, loan payments, payoff requests and interest paid letters.</li><li>Prepare and service department loan ticklers.</li><li>Process loan files and daily work into the Nautilus imaging system.</li><li>Perform daily loan maintenance and ensure perfected lien positions.</li><li>Assist with daily checking account rejects.</li><li>Maintain daily General Ledgers and reconcile monthly.</li><li>Maintain retention schedule for declined and withdrawn loan applications.</li><li>Create letters and correspondence from Dollar Bank to existing customers and prospects.</li><li>Assist Business Banking personnel in the generation of reports and data extract.</li><li>Interact with other departments (Credit, Loan Operations, Legal, etc.) to respond to customer inquiries and requests.</li><li>Perform a variety of special projects, event planning and other assignments as required.</li></ul> 
Qualifications: 
<ul><li>High School Diploma or GED required. College Degree preferred.</li><li>Three (3) years of general banking or administrative experience required. Residential or consumer lending background helpful.</li><li>Familiarity of the Commercial Loan System, bank products, services, policies, and procedures preferred.</li><li>Proficient working knowledge of Microsoft Word and Excel.</li><li>Ability to prioritize, work under pressure and meet critical deadlines.</li><li>Must have excellent written and verbal communication skills, which includes professional grammar and demeanor.</li><li>Ability to apply job knowledge and good judgement in problem solving and decision-making situations.</li><li>Knowledge of credit approval and purchase process preferred.</li><li>Excellent organization skills, proofreading skills, and attention to detail.</li><li>Willingness to learn new technologies that are utilized to support Business Banking activities.</li></ul> 
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank&rsquo;s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions. 
 
Compensation: $20.64-$28.21</div>

Senior Business Banking Administrator

Join Dollar Bank and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dollar Bank

About Company

Personal Banker Supervisor, Shaler

Part-time Teller, Shaler

AVP, Information Security Governance (Hybrid)

Senior Business Banking Administrator