Qureos Mentor

Dollar General

<div>Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview:
<div>
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.&reg; by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.</div>
Job Details:
<p><b>
GENERAL SUMMARY:</b></p><div>
Transportation Operations Center &ldquo;TOC&rdquo; Customer Service Associate is responsible for the communication to stores, carriers, and DG Support Team on carrier deliveries and other administrative functions. Responsibility includes proactively tracking, tracing, and reporting on outbound dedicated loads, addressing respond tickets, StoreNet communications and store requests. Works with the private fleet and 3rd party carrier teams to ensure on time store deliveries and monitor all trailer activities. Works with private fleet to ensure driver safety and compliance.</div><div></div><p><b><br>
DUTIES and RESPONSIBILITIES:</b></p><ul><li>
Track and trace deliveries throughout the network to provide proactive communication regarding delivery delays to stores. 10%</li><li>
Provide administrative support to outbound transportation. 25%<ul><li>
Update Stop Truck List</li><li>
Update Do Not Acknowledge list</li><li>
Process sweep requests</li><li>
Delivery Restrictions and Changes</li><li>
Re-processing of Loads</li></ul></li><li>
Answer complex emails from the field with questions regarding delivery ETAs, delivery concerns, sweep requests, etc. 15%</li><li>
Facilitate travel arrangements for transportation team. 15%</li><li>
Answer telephone calls from drivers, vendors, DCs, SSC and other external sources. 20%<ul><li>
Manage complex calls from Customer Service Representative to resolution</li><li>
Assist with overflow calls from the Customer Service Representative queue</li></ul></li><li>
Real time monitoring of truck and trailer alerts. 15%<ul><li>
Refrigerated trailer health alerts</li><li>
Trailer door alerts</li><li>
Safety alerts</li></ul></li></ul>
Qualifications:
<div><b>
KNOWLEDGE and SKILLS:</b></div><ul><li>
Proficient communication (written and verbal), listening, and interpersonal problem-solving skills</li><li>
Knowledge of dedicated transportation operations preferred</li><li>
High attention to detail, strong planning, and organization skills</li><li>
Understands driver logs and hours of service preferred</li><li>
Proficient in usage of dispatch software to perform routing, scheduling, and shipment tracking preferred</li><li>
Ability to function in a high-stress environment</li><li>
Ability to perform in a fast-paced environment</li></ul><div><b>
EXPERIENCE and/or EDUCATION:</b></div><ul><li><div>
Bachelor&rsquo;s degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, logistics company, or contact center required.</div></li><li><div>
One to two years customer service experience preferred.</div></li><li><div>
One to two years onsite driver dispatch experience preferred.</div></li><li><div>
One year experience using contact center software (i.e. ServiceNow, Smartsheets, Salesforce, 3CL, Nice, etc.) preferred.</div></li></ul><div></div><div><i><br>
Dollar General is an equal opportunity employer.</i></div></div>

TOC CUSTOMER SERVICE ASSOCIATE

<div>Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview:
<div>
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.&reg; by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.</div>
Job Details:
<div><b>
GENERAL SUMMARY:</b></div><div></div><div><br>
Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support.</div><div></div><div><b><br>
DUTIES and ESSENTIAL JOB FUNCTIONS:</b></div><ul><li>
Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.</li><li>
Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.</li><li>
Make recommendations regarding employee pay rate and advancement.</li><li>
Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.</li><li>
Ensure that the store is appropriately staffed and effectively opened and closed each day. Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week.</li><li>
Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.</li><li>
Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts.</li><li>
Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes.</li><li>
Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.</li><li>
Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.</li><li>
Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.</li><li>
Provide superior customer service leadership.</li><li>
Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment.</li><li>
Ensure that store is adequately equipped with tools necessary to perform required tasks.</li><li>
Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance.</li><li>
Complete all paperwork and documentation according to guidelines and deadlines.</li></ul>
Qualifications:
<div><b>
KNOWLEDGE and SKILLS:</b></div><ul><li>
Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals</li><li>
Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.</li><li>
Knowledge of cash handling procedures including cashier accountability and deposit control.</li><li>
Ability to perform IBM cash register functions to generate reports.</li><li>
Knowledge of inventory management and merchandising practices.
</li><li>Effective oral and written communication skills.</li><li>
Effective interpersonal skills.</li><li>
Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.</li><li>
Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.)</li><li>
Good organization skills with attention to detail.</li><li>
Ability to solve problems and deal with a variety of situations where limited standardization exists.</li><li><div>
Certain store locations may give preference to bilingual Spanish speakers.</div></li></ul><p><b>
WORK EXPERIENCE and/or EDUCATION:</b></p><ul><li>
High school diploma or equivalent strongly preferred.
</li><li>One year of management experience in a retail environment preferred.
</li></ul><p><b>COMPETENCIES:</b></p><ul><li>
Aligns motives, values and beliefs with Dollar General values.</li><li>
Supports ownership by tapping into the potential of others.</li><li>
Acts as a liaison between the corporate office and store employees.</li><li>
Fosters cooperation and collaboration.</li><li>
Interacts with staff tactfully yet directly and maintains an open forum of exchange.</li><li>
Demonstrates responsiveness and sensitivity to customer needs.</li><li>
Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.).</li><li>
Provides continuous attention to development of staff.</li><li>
Recruits, hires and trains qualified applicants to fulfill a store need.</li><li>
Ensures store compliance to federal labor laws and company policies and procedures.</li></ul><p><b>
WORKING CONDITIONS and PHYSICAL REQUIREMENTS:</b></p><ul><li>
Frequent walking and standing.</li><li>
Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks.</li><li>
Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).</li><li>
Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.</li><li>
Occasional climbing (using ladder).</li><li>
Regularly driving/providing own transportation to make bank deposits and occasionally to attend management meetings and to other Dollar General stores.</li><li>
Fast-paced environment; moderate noise level.</li><li>
Occasionally exposed to outside weather conditions.</li></ul><div></div><div><i><br>
Dollar General Corporation is an equal opportunity employer.</i></div>
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<p>
#CC#</p></div>

STORE MANAGER

<div>Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview:
<div>
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.&reg; by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.</div>
Job Details:
<div><b>
GENERAL SUMMARY:</b></div><div></div><div><br>
Plan and lead the activities of all stores within the assigned area of operation, including full profit and loss responsibility, while acting within the scope of company objectives and policies to accomplish divisional and regional goals.</div><div></div><div><b><br>
DUTIES and ESSENTIAL JOB FUNCTIONS:</b><b><br>
</b><br>
<br>
</div><div>Lead store teams by ensuring:</div><ul><li>
A culture that fosters Dollar General&rsquo;s mission and values.</li><li>
Fair administration of human resources policies &amp; practices.</li><li>
Superior customer service through fun, friendly stores.</li><li>
Area annual sales growth that meets or exceeds company targets through quality orders and efficient flow processes.</li><li>
All tools are effectively utilized in each store and market resulting in superior inventory presentation and management.</li><li>
Effective planning &amp; execution of company objectives.</li><li>
Maximization of performance &amp; productivity through a commitment to sensible store scheduling.</li><li>
Total development of human capital through proactive recruitment, selection and education of employees and customers.</li><li>
Protection of company assets through loss prevention and expense efficiencies.</li><li>
Identify and develop new business opportunities within operational area (i.e., distribution flow improvements, merchandising display efforts, store growth and real estate site selection, recruiting strategy, training and development priorities, employee Relations, customer service, systems implementation, etc.).</li><li>
Consistent and effective communication of divisional and regional priorities to store teams.</li></ul>
Qualifications:
<div><b>
KNOWLEDGE and SKILLS:</b></div><br>
<div></div><ul><li>
Demonstrated results-oriented leadership including the ability to model total development and serve as a steward of Dollar General&rsquo;s mission and values.</li><li>
Demonstrated record of achieving performance goals and objectives.</li><li>
Financial analysis skills sufficient to interpret operating statements and other financial reporting data, manage budgets, and control inventory.</li><li>
Demonstrated ability to produce desired results by leveraging resources, maintaining tough expense control, managing merchandise effectively, and defining and communicating clear expectations.</li><li>
Demonstrated ability to manage multiple tasks in a fast-paced environment while demonstrating flexibility and adaptability.</li><li>
Demonstrated strong interpersonal and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good judgment in ambiguous situations.</li><li>
Demonstrated ability to effectively work in collaboration with team to achieve objectives in a participative management style.</li></ul><div><b>
WORK EXPERIENCE and/or EDUCATION:</b></div><ul><li>
Four+ years retail management experience with progressively more responsibility, managing multi-unit operations in retail, grocery or convenience store operations with full P&amp;L responsibility.</li><li>
Bachelor&rsquo;s degree preferred.</li><li>
&ldquo;Big-box&rdquo; retail management and/or equivalent education and experience combination will be considered.</li></ul><div><b>
COMPETENCIES:</b></div><ul><li>
Drives results by identifying opportunities to improve performance.</li><li>
Works efficiently by planning and organizing work to achieve goals and objectives.</li><li>
Focuses on customers by anticipating customer need, overcoming obstacles, and continually striving to improve customer satisfaction.</li><li>
Applies effective analytical skills by integrating complex information, while balancing tactical and strategic initiatives.</li><li>
Provides effective leadership by maintaining an environment that promotes teamwork and maximizes individual potential.</li><li>
Communicates effectively by providing clear and timely communication and demonstrating effective listening skills.</li><li>
Demonstrates adaptability by adjusting to changing business priorities.</li></ul><p></p><p><i><br>
Note: This position requires weekly travel in a company-provided vehicle with limited overnight stays; a current driver's license and acceptable driving history is required.</i></p></div><div></div>

RETAIL DISTRICT MANAGER UNASSIGNED

<div>Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview:
<div>
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.&reg; by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.</div>
Job Details:
<div><b>
GENERAL SUMMARY:</b></div><ul><li>
Human resources position responsible for full service human resources management for both hourly and salaried employee. Generalist may be the first point of contact with remote oversight of the Sr. Human Resources Manager for the facility.</li></ul><div><b>
DUTIES AND RESPONSIBILITIES:</b></div><ul><li>
Employee Relations &ndash; Coordinates and conducts orientation and onboarding program for new hires. Promotes open door policy and an environment free of organized labor through effective positive employee relations. Plans, manages, and tracks employee recognition and incentive programs. Coordinates and leads employee engagement champions to deliver quality and meaningful activities for employees and the community. Plans, prepares and maintains employee communication centers utilizing various media such as newsletter, posters, and memorandums. Conducts investigations, prepares investigative reports and makes recommendations to resolve employee issues based on policy, past practice and legal justifications. Assists supervisors to formulate disciplinary actions. Conducts exit interviews and make recommendations based on trends or notable comments for advising management for improvement.<br>
35%</li><li>
Staffing &ndash; Plans and coordinates recruitment of non-exempt applicants, develops and recommends recruiting strategies. Selects applicants for interviews and provides support for management performing the steps of the interviewing and job offer processes as well as the automated on-boarding process. Manages internal job posting process and documentation. Partners with contracted agencies to align temporary staffing to meet business needs.<br>
35%</li><li>
Process Management &ndash; Responsible for maintaining human resources records and leads clerical staff in records management. Prepares various reports from data bases and spreadsheets for the reporting of staff management. Maintains budget and expense control. Monitors supervisor compliance to record management requirements. Audits human resources records to insure data integrity. Maintains leaves of absences at the local level in partnership with third party and Store Support Center (SSC) staff. Prepares witness documentation and testifies at unemployment hearings. Advises management on legal/policy compliance. Maintains non-exempt HR staff time and attendance records. Leads non-exempt HR staff in job duties and projects. Recommends and coordinates employee recognition programs and celebrations. Assists HR Manager in preparing annual budget and monthly expenditures reports. Works days, shifts and hours necessary to accomplish objectives.<br>
30%<ul><li>
Training &ndash; Prepares and facilitates HR leadership training for interviewing, equal employment opportunity, diversity, fair labor standards and internal policies. Manages facility certification programs for hourly and salaried employees, to include Performance Management, learning plans and Biz Library participation. Takes lead in preparing and training staff on special projects and pilot programs.</li><li>
Compliance &ndash; Monitors and recommends actions to comply with state and Federal employment law and Company policy. Provides orientation to new employees regarding required compliance. Maintains employment posters in compliance.</li><li>
Safety - Active on safety team and participates in accident reviews. Monitors compliance of reporting requirements and makes recommendations for corrective actions.</li></ul></li></ul>
Qualifications:
<div><b>
KNOWLEDGE, SKILLS, AND ABILITIES:</b></div><ul><li>
Thorough knowledge of human resource principles and practices including positive employee relations, hiring, training, performance management, and employment law</li><li>
Ability to build effective working relationships at all levels of an organization</li><li>
Skills in researching for legal compliance and analytic ability to formulate best practices</li><li>
Effective oral and written communication skills, and ability to effectively present reports to management</li><li>
Computers skills: Word, Excel, Access, Outlook and HRIS such as Lawson, KRONOS and Sharepoint</li></ul><div></div><div><b><br>
WORK EXPERIENCE AND/OR EDUCATION:</b></div><ul><li>
Knowledge and skill are normally acquired through post-secondary education at the bachelor&rsquo;s level in areas such as human resources management, industrial psychology and business administration.</li><li>
At least three to five years in a progressively responsible human resource generalist position if no college degree; or at least three years in a professional or managerial human resources position with a bachelor&rsquo;s degree.</li><li>
Professional human resources certification (or demonstrated progress towards certification) preferred but not required.</li></ul><div></div><div><i><br>
Dollar General is an equal opportunity employer.</i></div></div>

HR GENERALIST - DC

<div>Job Details:
<div><b>
General Summary:</b></div><div>
The Business Systems Analyst role supports the execution, stability, and ongoing optimization of DGMN&rsquo;s CRM, order management, and revenue operations needs. This position focuses on day-to-day system operations, process execution, and streamlined operational routines that enable accurate revenue workflows, end-to-end campaign execution, and scalable growth. Working closely with the Sr. Manager Business Systems and cross-functional partners, the role helps translate defined business and system requirements into reliable execution while surfacing insights, risks, and opportunities for improvement.</div><div></div><div><b><br>
Duties &amp; Responsibilities:</b></div><ul><li>
Execute day-to-day operational support for DGMN&rsquo;s CRM, OMS, and related revenue systems, including accurate entry, maintenance, and validation of systems data. (30%)</li><li>
Partner cross-functionally with Sales, Operations, Finance, and Product teams to coordinate testing, readiness, and rollout support for system enhancements, process changes, and new capabilities. (20%)</li><li>
Support reporting and dashboard inputs by maintaining clean, reliable system data and assisting with recurring and ad hoc reporting needs. (20%)</li><li>
Document system workflows, operational processes, and standard operating procedures, ensuring materials remain current, clear, and easy to follow as systems evolve. (10%)</li><li>
Contribute to change management and enablement efforts by supporting training materials, communications, and user support related to system updates and process improvements. (10%)</li><li>
Collect, analyze, and synthesize stakeholder feedback, performance data, and industry insights to help identify gaps, risks, and opportunities, and support the Operations team in informing future direction. (5%)</li><li>
Assist with monitoring system usage, data quality, and operational routines, identifying issues, gaps, or inefficiencies and escalating them with context and recommendations. (5%)</li></ul>
Qualifications:
<div><b>
Knowledge, Skills, &amp; Abilities:</b></div><ul><li>
Foundational understanding of CRM, order management, or related business systems, with comfort working within established platforms to enter, validate, and maintain data.</li><li>
Familiarity with digital media, retail media networks, and advertising technology, with interest in how products, processes, and operations work together to drive business outcomes.</li><li>
Ability to understand how system data structures, workflows, and inputs impact downstream reporting, financial processes, and business outcomes.</li><li>
Strong analytical, organizational, and problem‑solving skills, with the ability to manage multiple workstreams, prioritize effectively, and maintain accuracy in a fast‑paced environment.</li><li>
Exceptionally detail‑oriented, with a disciplined approach to documentation, process tracking, and follow‑through to ensure work is completed accurately and consistently.</li><li>
Comfortable operating within established processes and routines, with an eye toward identifying opportunities for simplification, clarity, and efficiency.</li><li>
Ability to adapt quickly to change, navigate ambiguity, and remain organized as systems and processes evolve.</li><li>
Strong written and verbal communication skills, with the ability to clearly translate business needs into systems and operational requirements.</li><li>
Proficient in Microsoft Office tools, particularly Excel and PowerPoint; experience using</li><li>
Confluence and Jira a plus.</li></ul><div><b>
Work Experience &amp;/or Education:</b></div><ul><li>
Bachelor&rsquo;s degree required; coursework in business, information systems, operations, or a related field preferred.</li><li>
0&ndash;3 years of relevant experience in business systems support, operations, product operations, revenue operations, or a related role within a technology-enabled, data-driven environment.</li><li>
Experience supporting cross‑functional initiatives, operational processes, or CRM/OMS workflows in a structured, fast‑paced environment.</li><li>
Exposure to retail media networks, advertising technology, or digital marketing ecosystems is a plus, with a willingness to learn and grow in this space.</li></ul><div></div><div><b><i><br>
This is a full-time remote position with a salary range </i></b><b><i>of $60K-$70K annually.</i></b></div></div>

BUSINESS SYSTEMS ANALYST

Join Dollar General and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dollar General

About Company

TOC CUSTOMER SERVICE ASSOCIATE

STORE MANAGER

RETAIL DISTRICT MANAGER UNASSIGNED

RETAIL DISTRICT MANAGER UNASSIGNED

HR GENERALIST - DC

BUSINESS SYSTEMS ANALYST