Qureos Mentor

Dominique Dawes Academy

<div><div><p><b>Job Type</b></p>
<div>Part-time</div>
</div><p><b>Description</b></p><br>
 <div></div><div><br>
<div><b>New Gym Opening - Expected to Open, August 2026!</b></div><div></div><div><br>
Do you love creating moments that make people smile?</div><div></div><div><br>
If you thrive on connecting with others, anticipating needs before they&rsquo;re spoken, and turning everyday interactions into memorable experiences, this is your chance to shine! At Dominque Dawes Academy, our Member Experience team is the heart of our community&mdash;ensuring every member feels valued, supported, and excited to be part of our journey.</div><div></div><div><b><br>
Position Summary</b></div><div></div><div><br>
The Member Experience Coordinator plays a key role in ensuring a welcoming, professional, and organized environment for all participants and families at Dominique Dawes Academy. This position oversees customer service operations, supports enrollment, leads parent engagement, and ensures a positive member journey. As the primary point of contact for families, the Member Experience Coordinator fosters strong relationships and ensures every interaction reflects Dominque Dawes Academy&rsquo;s mission.</div><div></div><div><b><br>
Key Responsibilities</b></div><ul><li>
Provide exceptional service to all visitors, students, and families by maintaining a welcoming and professional front desk presence.</li><li>
Manage and respond to family inquiries regarding class offerings, enrollment, policies, and scheduling with accuracy and care.</li><li>
Handle incoming calls, process tuition and fee payments, and resolve customer concerns with empathy and efficiency.</li><li>
Follow up with families or prospects via phone or email to check in on satisfaction and support ongoing engagement.</li><li>
Coordinate communication between parents, coaches, and management by relaying messages and assisting with questions.</li><li>
Lead facility tours for prospective families, promoting programs and membership opportunities.</li><li>
Assist with enrollment processes and maintain accurate student and family records in the registration system.</li><li>
Support coaches during classes and events by offering first aid assistance and helping with basic facility needs.</li><li>
Monitor and maintain a clean, organized, and welcoming lobby and facility environment.</li><li>
Oversee and support front desk administrative functions such as scheduling, data entry, and reporting.</li><li>
Demonstrate a positive, solutions-oriented attitude that aligns with the values of Dominique Dawes Academy.</li><li>
Complete additional duties and special projects as assigned by the General Manager or leadership team.</li><li>
Perform other duties as assigned.</li></ul><div><b>
Core Competencies</b></div><ul><li>
Exceptional verbal and written communication skills</li><li>
Strong interpersonal skills and a friendly, approachable demeanor</li><li>
High level of professionalism, patience, and attention to detail</li><li>
Customer-focused with a passion for delivering outstanding experiences</li><li>
Strong organizational and problem-solving abilities</li><li>
Ability to multitask and remain composed in a fast-paced environment</li><li>
Proficiency in Microsoft Office, Google Suite, and basic data systems</li><li>
Dependable and self-motivated with a team-player mindset</li></ul></div>
<p><b>Requirements</b></p>
<div><div><b>Required Qualifications</b></div><ul><li>
High school diploma or equivalent required; associate&rsquo;s or bachelor&rsquo;s degree preferred</li><li>
Minimum of 3 years of experience in customer service, administrative support, or retail (required)</li><li>
At least 1 year of experience in youth sports, recreation, or education environments (preferred)</li><li>
CPR, First Aid, and SafeSport certification (or willingness to obtain) preferred</li></ul><div><b>
Work Schedule &amp; Environment</b></div><ul><li>
Includes afternoon, evening, and weekend shifts</li><li>
Must be available during high-traffic times (e.g., class transitions, events, and peak seasons)</li><li>
Indoor work environment with regular interactions with children, families, and staff</li></ul><div><b>
Physical Requirements</b></div><ul><li>
Prolonged periods of sitting, standing, and walking.</li><li>
Frequent use of hands and fingers to handle or operate office equipment, such as keyboards, phone, and printers.</li><li>
Ability to occasionally stand, bend, reach, and lift office supplies or materials up to 25 lbs.</li><li>
Regularly required to communicate clearly and effectively via phone, email, and in person.</li></ul><div>
The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.</div></div></div>

Member Experience Coordinator - New Gym Opening

Join Dominique Dawes Academy and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dominique Dawes Academy

About Company

Member Experience Coordinator - New Gym Opening