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Done Right Hood & Fire Safety

<div>Job description:
About Us
We are a leading provider of commercial kitchen exhaust and fire safety services across New York City, Long Island, and Westchester. We take pride in delivering high-quality service, maintaining long-term client relationships, and upholding the highest safety standards.
We&rsquo;re seeking an experienced, sharp, and proactive Dispatcher/Scheduler who knows the five boroughs inside and out and can manage a high volume of field service operations with precision, professionalism, and urgency.
Position Summary
The Scheduling Coordinator will oversee day-to-day field operations by coordinating technician schedules, managing service requests, and ensuring all jobs are completed efficiently and on time. This role requires exceptional multitasking skills, quick problem-solving, and deep geographical knowledge of NYC to maximize route efficiency and technician productivity.
Key Responsibilities<ul><li>
Coordinate daily dispatching operations, including scheduling service appointments, assigning field technicians, and organizing routes for efficiency.</li><li>
Maintain timely and accurate communication with customers regarding service appointments, updates, and any scheduling changes.</li><li>
Track technician productivity and job completion to support service quality and customer satisfaction.</li><li>
Work closely with the operations team to prioritize service requests, allocate technicians appropriately, and maintain service standards.</li><li>
Address scheduling conflicts, emergency adjustments, or customer concerns in a timely and professional manner.</li><li>
Follow established dispatching procedures and recommend process improvements to enhance efficiency and customer service.</li><li>
Follow company guidelines for customer service protocols and operational procedures.</li><li>
Generate and update service quotes accurately in accordance with training procedures, ensuring account information remains current and correct.</li><li>
Support other departments when needed.</li><li>
Submit deficiency quotes identified during service visits, with assistance from the Operations Supervisor when necessary.</li></ul>
Qualifications<ul><li>
3+ years of proven dispatching/scheduling experience, preferably in a service, maintenance, or field operations industry.</li><li>
Expert knowledge of the five boroughs &mdash; able to efficiently route multiple teams around NYC traffic and timing challenges.</li><li>
Strong leadership and organizational skills with the ability to manage multiple priorities under pressure.</li><li>
Excellent communication and interpersonal abilities.</li><li>
Proficiency in dispatch/scheduling software and Microsoft Office Suite.</li><li>
Detail-oriented and highly reliable, with strong problem-solving skills.</li><li>
Experience in fire safety, grease trap systems, or environmental services is a plus.</li></ul>
Why Join Us<ul><li>
Competitive pay based on experience</li><li>
Opportunity for growth within a respected and expanding company</li><li>
Supportive, team-oriented environment</li><li>
Consistent full-time schedule (Monday&ndash;Friday)</li><li>
Company focused on professionalism, efficiency, and employee success</li><li>
Benefits</li><li>
PTO</li></ul>
Job Type: Full-time
Benefits:<ul><li>
Commuter assistance</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Paid time off</li><li>
Vision insurance</li></ul>
Experience:<ul><li>
Dispatching: 3 years (Required)</li></ul>
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Scheduler for Service Company

Join Done Right Hood & Fire Safety and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Done Right Hood & Fire Safety

About Company

Scheduler for Service Company