Qureos Mentor

DoorDash

<div>
 
 About The Team
 
 
 
 The Technical Support Team at SevenRooms is part of DoorDash&rsquo;s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong&mdash;or when guidance is needed&mdash;there&rsquo;s always someone knowledgeable, strategic, and empathetic ready to help. Whether it's troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we&rsquo;re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.
 
 
 
 Multiple Full-time Hourly Shifts Available. At least one weekend day availability is a must.
 
 
 
 
 About The Role
 
 
 
 In this role, you&rsquo;ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers&rsquo; Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients.
 
 
 
 You&rsquo;re Excited About This Opportunity Because You Will&hellip;
 
 
 
 <ul>
 <li>
 Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
 </li>
 <li>
 Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
 </li>
 <li>
 Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs.
 </li>
 <li>
 Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
 </li>
 <li>
 Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
 </li>
 <li>
 Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.
 
 
 </li>
 </ul>
 
 We&rsquo;re Excited About You Because&hellip;
 
 
 
 <ul>
 <li>
 You&rsquo;re a strong communicator, both in writing and over the phone
 </li>
 <li>
 You bring a positive, collaborative attitude and thrive in team environments
 </li>
 <li>
 You&rsquo;re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through
 </li>
 <li>
 You have a proven ability to build strong, trusted relationships with clients
 </li>
 <li>
 You deliver outstanding customer service, striking the right balance between empathy and effective solutions
 </li>
 <li>
 You&rsquo;re analytical and resourceful, with sharp problem-solving skills
 </li>
 <li>
 You have a technical mindset and an interest in hospitality tech
 </li>
 <li>
 You&rsquo;re familiar with tools like Zendesk, Jira, Salesforce, or similar platforms
 </li>
 <li>
 You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality
 
 
 </li>
 </ul>
 Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
 
 
 We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
 
 
 The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
 
 
 
 Compensation
 
 
 
 Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
 
 
 DoorDash cares about you and your overall well-being. That&rsquo;s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
 
 
 To learn more about our benefits, visit our careers page here.
 
 
 
 See Below For Paid Time Off Details
 
 
 
 <ul>
 <li>
 For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
 </li>
 <li>
 For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
 
 
 </li>
 </ul>
 The national base pay range for this position within the United States, including Illinois and Colorado.
 
 
 $23.40&mdash;$34.50 USD
 
 
 
 About DoorDash
 
 
 
 At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users&mdash;from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
 
 
 DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees&rsquo; happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
 
 
 Our Commitment to Diversity and Inclusion
 
 
 We&rsquo;re committed to growing and empowering a more inclusive community within our company, industry, and cities. That&rsquo;s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
 
 
 Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on &ldquo;protected categories,&rdquo; we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce &ndash; people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
 
 
 Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
 
 
 
 If you need any accommodations, please inform your recruiting contact upon initial connection.
 
</div>

Technical Support Representative, In-Store

<div><h2 class="jobSectionHeader">About the Team</h2>

The New Verticals team is all about expanding DoorDash beyond Restaurants, and helping deliver anything our Customers want. New Verticals powers delivery across Grocery, Convenience, Retail, and Alcohol while also building software products for our Dashers, Merchants and Consumers. Our Central Strategy &amp; Operations Operations team has three major mandates to effectively onboard merchants, fulfill every order with speed &amp; accuracy and improve our logistics network - across all New Verticals.
<h2 class="jobSectionHeader">
About the Role</h2>

We are looking to bring on a Senior Associate to sit within our Logistics Strategy &amp; Operations team. You will work on developing solutions that improve the way we deliver heavy and oversized (Big &amp; Bulky) items to customers. You will pull operational levers that make it easier for Dashers to accept and fulfill these orders, and work with the Retail team to expand the selection of heavy and oversized items available to customers. You will own metrics, pull operational &amp; product levers and drive impactful results, and be the cross functional leader to hold teams accountable to goals. We operate in a hybrid model; we do try to get the team together once a quarter in person and all of our offices are open should you choose to go in.
<h2 class="jobSectionHeader">
You're excited about this opportunity because you will&hellip;</h2>
<ul>
<li>Analyze. You are familiar with SQL and love working with data to drive business decision-making.
</li>
<li>Build. You will help build strategic initiatives that impact all three sides of our marketplace; this can vary from Dasher logistics products that impact assignments to creating long term solutions for harder to fulfill items. This means everything from high-level strategy to operational details.
</li>
<li>Collaborate. You will advocate internally for solutions to enhance the user experience and collaborate with cross functional teams like Catalog and Retail to achieve the shared vision. Where a product or operations solution is needed to unlock growth and reduce cost, you will advocate for those resources with your partners.
</li>
<li>Lead. You will help lead cross-functional work streams to develop an operating playbook to establish processes and guidelines to enhance how we operate New Verticals wide initiatives like how we fulfill Big &amp; Bulky items and so much more!
</li>
<li>Strategize. You will help develop the strategy for how we fulfill heavy and oversized items, achieving perfect quality, speed and accuracy every time. You will help cross functional teams identify opportunities for enhancing our existing product offering and methods to improve delivery quality.
</li>
</ul><h2 class="jobSectionHeader">We're excited about you because&hellip;</h2>
<ul>
<li>You solve problems from first principles. You're excited to think innovatively, and you resist &quot;this is how it's always been done&quot; thinking.
</li>
<li>You are an operator. You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're also able to think long-term. You will experience our operation first hand, to inform your strategy.
</li>
<li>You're collaborative. You are highly collaborative and skilled at cross-functional project management. You can effectively lead and guide diverse teams toward a shared goal, holding partners accountable for achieving key results with ease.
</li>
<li>You're analytical. You're comfortable building complex SQL queries across multiple data sources and have experience with data visualization and dashboarding tools
</li>
<li>You have 2-4+ years of experience. You've succeeded in high-performing cultures (tech, operations, strategy, consulting, banking, or a related experience).
</li>
<li>You have a completed Bachelor's Degree.</li></ul> 
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey<div><h2 class="jobSectionHeader">
About DoorDash</h2>

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users&mdash;from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. 
 
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
<h2 class="jobSectionHeader">
Our Commitment to Diversity and Inclusion</h2>

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on &quot;protected categories,&quot; we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce &ndash; people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.</div></div>

Senior Associate, New Verticals - Logistics Strategy & Operations

<div><h2 class="jobSectionHeader">About the Team</h2>

DoorDash Labs is a team within DoorDash building autonomous delivery robots and other autonomy solutions from the ground up for DoorDash's core delivery platform. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you!
<h2 class="jobSectionHeader">
About the Role</h2>

As an Operations Specialist in Autonomy Tech Support at DoorDash Labs, you will ensure the successful daily operations of the robot fleet and guide communication between Operations and Engineering teams to track and resolve field operations issues. You will report into the Operations Manager, Autonomy Tech Support and you will be 100% in-office and will require early and late shifts and shifts including weekends.
<h2 class="jobSectionHeader">
You're excited about this opportunity because you will&hellip;</h2>
<ul><li>Be a primary contact for escalated software and hardware issues encountered during autonomy operations and testing</li>
<li>Perform initial debugging and troubleshooting to capture important details to identify issue and implement resolution and mitigation steps</li>
<li>Document new symptoms or failure modes that emerge in the field and work with engineering to determine appropriate mitigation steps</li>
<li>Use trend analysis to report and triage anomalies, bugs and faults with necessary information to facilitate accurate Engineering investigation and resolution</li>
<li>Create resolution steps documentation and maintain knowledge base</li>
</ul><h2 class="jobSectionHeader">We're excited about you because&hellip;</h2>
<ul><li>Comfortable with Linux command line, GitHub, Jira, and Service software</li>
<li>Experience debugging and troubleshooting complex technical problems</li>
<li>Prior experience with autonomous vehicles and/or robotics</li>
<li>Willing to work flexible hours including weekends</li>
<li>You are genuinely curious about how things work (or why they don't)</li></ul> 
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey<div><h2 class="jobSectionHeader">
About DoorDash</h2>

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users&mdash;from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. 
 
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
<h2 class="jobSectionHeader">
Our Commitment to Diversity and Inclusion</h2>

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on &quot;protected categories,&quot; we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce &ndash; people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.</div></div>

Operations Specialist, Autonomy Tech Support, Labs

Join DoorDash and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DoorDash

About Company

Technical Support Representative, In-Store

Senior Associate, New Verticals - Logistics Strategy & Operations

Operations Specialist, Autonomy Tech Support, Labs