Urwah Admin

dopay

<div>Core Purpose
To lead the final-mile distribution of physical payment cards. You are responsible for ensuring that cards are delivered only to the verified cardholder, meeting both speed targets and strict banking regulatory standards. 
 
Key Responsibilities<ul><li>

Secure Chain of Custody: Oversee the secure transfer of cards from the central Hub to the delivery fleet; ensure zero &quot;leakage&quot; or lost inventory.</li></ul> 
<ul><li>

KYC/Compliance Management: Ensure delivery agents correctly perform identity verification (ID checks, biometric captures, or document collection) at the doorstep.</li></ul> 
<ul><li>

Activation Support: Monitor &quot;Card-in-Hand&quot; to &quot;Activation&quot; rates, ensuring the transition from delivery to digital use is seamless.</li></ul> 
<ul><li>

Fraud Mitigation: Investigate any reports of tampered envelopes or suspicious delivery patterns that could indicate internal or external card theft.</li></ul> 
<ul><li>

SLA Performance: Meet tight Turnaround Times (TAT)&mdash;often 24&ndash;48 hours for new or replacement cards.</li></ul> 
<ul><li>

Agent Training: Lead specialized training for &quot;Brand Ambassadors&quot; (drivers) on how to represent the Fintech brand and handle sensitive customer data.</li></ul> 
<ul><li>

Role Back (Reverse Logistics): Manage the high-security return of undelivered or rejected cards, ensuring they are destroyed or securely stored according to PCI-DSS standards.</li></ul> 
Requirements
Key Qualifications
Industry &amp; Experience<ul><li>

Sector Experience: 3+ years in Fintech, Banking Operations, or high-value logistics.</li><li>
Compliance Knowledge: Familiarity with local banking regulations and Data Privacy Laws.</li><li>
Security Mindset: Experience managing &quot;Bank&rsquo;s Card&quot; shipments or high-security courier protocols.</li></ul>
Hard Skills (Technical)<ul><li>

KYC Tools: Proficiency in mobile apps used for identity verification and document scanning.</li><li>
Inventory Auditing: Advanced Excel skills for daily reconciliation of thousands of unique card IDs.</li></ul> 
Soft Skills (Behavioral)<ul><li>

Integrity: An impeccable record of ethics, as you are managing sensitive financial assets.</li><li>
Detail-Oriented: Ability to spot a 0.1% discrepancy in card stock which could signal a security breach.</li><li>
Crisis Management: Ability to act instantly if a delivery vehicle is compromised or a bulk shipment is lost.</li></ul> 
Fintech-Specific KPIs<ul><li>

Successful KYC Rate: % of deliveries where ID verification was successfully completed and uploaded.</li><li>
Card Loss Rate: Target = 0%. Any lost card is a major security incident.</li><li>
Activation Lag: The time between &quot;Delivered&quot; status and the customer activating the card in the app.</li><li>
Tamper Rate: Frequency of customers reporting damaged or opened packaging.</li></ul>
Benefits<h3 class="jobSectionHeader">
Why Join dopay?</h3><ul>
<li>Be part of a mission-driven company that is transforming payroll and financial inclusion for workers in emerging markets.</li>
<li>Work with a dynamic and diverse team focused on innovation, growth, and delivering value to our clients and their employees.</li>
<li>Competitive salary and benefits, with opportunities for career growth and professional development.</li>
</ul>If you are a proactive, data-driven marketer who thrives on building customer relationships and driving long-term value, we&rsquo;d love to hear from you. Apply today to join dopay and make a meaningful impact on financial inclusion!</div>

Logistics Field Operations Team Leader

<div><h3 class="jobSectionHeader">About dopay</h3>
dopay is building the infrastructure that helps businesses move away from cash payroll and gives employees reliable access to digital financial services. We operate at the intersection of payments, regulation, and real-world operations, with a strong focus on scale, trust, and financial inclusion.
As part of our next phase, dopay is preparing to obtain a Payment Service Provider (PSP) license from the Central Bank of Egypt, a foundational milestone for the company&rsquo;s long-term growth.<h3 class="jobSectionHeader">
The Role</h3>
We are hiring a Program Manager to lead dopay through the PSP licensing process and to help design how the company operates as a licensed entity.
This is not a narrow compliance role. It is a senior cross-functional role that sits between regulation, business operations, product, and technology. You will own the licensing program end-to-end while ensuring the business is genuinely ready to operate as a licensed PSP on Day 1 &mdash; operationally, commercially, and organizationally.
Once the PSP license is granted, this role evolves into owning critical, cross-functional initiatives across the company to support our growth objectives.<h3 class="jobSectionHeader">
What You&rsquo;ll Do</h3>
You will translate PSP regulatory requirements into a clear execution plan and drive it across legal, finance, risk, operations, product, and engineering. You&rsquo;ll coordinate internal teams and external advisors, keep timelines tight, surface risks early, and support structured engagement with the Central Bank of Egypt and our bank partners.
In parallel, you&rsquo;ll help design dopay&rsquo;s licensed-state operating model &mdash; defining how regulated processes actually work day-to-day, from onboarding and transaction monitoring to incident management, outsourcing oversight, and regulatory reporting. Your focus will be on embedding regulatory requirements into real workflows.
Post-license, you&rsquo;ll lead cross-functional programs related to regulated products, services, and operating models, acting as a bridge between growth, operations, product, platform, and risk to ensure initiatives are scalable, executable, and defensible under regulatory scrutiny.<h3 class="jobSectionHeader">
What Success Looks Like</h3>
The PSP license is submitted on time and with credibility. dopay is operationally ready to function as a licensed PSP from Day 1. Regulatory requirements are embedded into how teams actually work. After licensing, regulated products and services can scale faster because the foundations were designed correctly.
Requirements<h3 class="jobSectionHeader">
Who We&rsquo;re Looking For</h3>
You have experience leading complex, cross-functional initiatives in regulated environments such as fintech, banking, payments, or similar sectors. You are comfortable working across business, operations, product, technology, and compliance, and you can turn regulatory ambiguity into structured execution.
You are pragmatic, detail-aware without being bureaucratic, and comfortable being accountable in high-stakes situations. Experience working with regulators, auditors, or supervisory bodies is a strong plus. Arabic and English fluency is required.<h3 class="jobSectionHeader">
Job Requirements</h3><ul>
<li>5+ years of experience leading complex, cross-functional initiatives in regulated environments (e.g. fintech, banking, payments, financial services, telecom, or similarly supervised sectors).</li>
<li>Proven experience owning program-level outcomes across multiple teams, rather than delivering a single, fixed-scope project.</li>
<li>Strong understanding of how regulation impacts business models, operating processes, and product design, not just documentation.</li>
<li>Demonstrated ability to translate regulatory or supervisory requirements into practical execution plans and real operating workflows.</li>
<li>Experience working with regulators, supervisory bodies, auditors, or external compliance stakeholders is strongly preferred.</li>
<li>Comfort operating in environments with high ambiguity, evolving requirements, and competing priorities.</li>
<li>Ability to coordinate and influence senior stakeholders across business, operations, product, technology, risk, and compliance without formal authority.</li>
<li>Excellent written and verbal communication skills, including the ability to produce clear, regulator-grade documentation.</li>
<li>Pragmatic, execution-oriented mindset with sound judgment under pressure.</li>
<li>Experience in high-growth or scaling organizations is a strong plus.</li>
<li>Fluency in Arabic and English is required.</li>
</ul>
Benefits
Why Join dopay?
You&rsquo;ll be be part of a fast-growing fintech company revolutionizing payroll disbursement in Egypt and work closely with senior leadership on one of the most important milestones in the company&rsquo;s journey. This role offers long-term ownership beyond licensing and the opportunity to help shape how a fintech operates under regulation at scale.</div>

Program Manager

Join dopay and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

dopay

ABOUT_COMPANY

Logistics Field Operations Team Leader

Program Manager