Urwah Admin

dopay

dopay is a fintech company specializing in payroll solutions designed to enhance financial inclusion. The platform provides a comprehensive payroll payment system tailored for businesses facing challenges in accessing banking services. With dopay, employees can transition from cash payments to modern digital solutions, ensuring they receive the banking services they deserve, regardless of their job type or location. The company aims to facilitate easy access to financial services for all, supporting businesses and their employees in the process.

<div>The Activation Specialist is responsible for supporting and guiding customers through the activation process. This role focuses on SMEs ensuring a smooth onboarding experience by helping them get set up, answering any technical or product-related questions, and ensuring they are ready to use the product effectively. The Activation Specialist also collaborates with various teams, such as sales, customer success, and support, to facilitate a seamless activation journey.
What you'll do:<ul><li>
Customer Onboarding: Work closely with new customers to guide them through the activation process, ensuring clients are all set up and ready to use the service.</li><li>
Technical Support: Provide basic troubleshooting and technical assistance to customers during the activation process, including helping with any issues related to the product and resolving them.</li><li>
Training &amp; Education: Deliver product demonstrations, tutorials, and training sessions to ensure customers understand the platform and can use it effectively.</li><li>
Problem Resolution: Address any issues or challenges customers encounter during the activation process, collaborating with other departments to resolve any issue.</li><li>
Customer Communication: Maintain clear and effective communication with customers throughout the activation journey, setting expectations, providing status updates, and building rapport and trust with them.</li><li>
Documentation: Ensure proper documentation for individual progress.</li><li>
Feedback Gathering: Collect and analyze customer feedback to identify areas for improvement in the activation process, making recommendations to improve customer experience.</li><li>
Team Collaboration: Work closely with the sales teams and other departments to ensure smooth transitions from the sales process to the activation phase; and Partner with customer success managers to ensure customers are set up for long-term success.</li><li>
Follow-Up &amp; Activation: Monitor customer progress, ensure clients use the service, and ensure full adoption and satisfaction with the product, offering additional support as needed.</li><li>
Retention &amp; Referrals: Encourage clients to join referral programs as well as work on retention plans for churned clients.</li></ul> 

Requirements 
<ul><li><ul><li>
Experience: 1-3 years of experience in account management, account opening, direct sales, or similar roles, preferably in a SaaS or technology environment.</li><li>
Technical Acumen: Familiarity with CRM tools (e.g., Salesforce, HubSpot), customer success platforms (e.g., Gainsight, Totango), and other software products.</li><li>
Communication Skills: Strong written and verbal communication skills, with the ability to explain complex concepts in an easy-to-understand manner.</li><li>
Customer-Focused: A customer-centric attitude, with a passion for helping clients succeed and ensuring their satisfaction.</li><li>
Problem-Solving: Ability to identify issues during activation and work through solutions, sometimes involving collaboration with technical or support teams.</li><li>
Team Collaboration: Ability to work well with cross-functional teams, including sales, customer success, and product teams.</li></ul></li></ul>
Working Conditions:<ul><li>
Full-time, office-based &amp; outdoors role.</li><li>
May require working extra hours or during weekends.</li></ul> 

Benefits 
Why Join dopay?<ul><li>
Be part of a mission-driven company transforming payroll and financial inclusion in emerging markets.</li><li>
A collaborative and inclusive work culture with opportunities for growth and career development.</li><li>
Competitive salary and benefits package.</li><li>
Opportunity to shape the future of financial technology in Egypt and beyond.</li></ul>
Join us at dopay and be a part of a team that&rsquo;s transforming the financial landscape for the betterment of society in Egypt and beyond!-</div>

Activation Specialist

<div><ul><li>Build and maintain server-side APIs and services in a production codebase.</li><li>
Work with databases: writing queries, designing schemas, and optimizing performance.</li><li>
Integrate third-party services and handle authentication, data flow, and error handling.</li><li>
Write tests and help debug issues across the backend stack.</li><li>
Collaborate with senior engineers on code reviews and feature delivery.</li><li>
Learn from a solid, strong engineering team and grow through hands-on mentorship.</li><li>
Work in the fintech field to gain real experience and a deep understanding of the domain.</li></ul> 

Requirements 
<ul><li>
Hands-on experience with Ruby on Rails and PostgreSQL.</li><li>
Solid understanding of relational databases and database performance tuning.</li></ul> 

Benefits 
Why Join dopay?
You&rsquo;ll be be part of a fast-growing fintech company revolutionizing payroll disbursement in Egypt and work closely with senior leadership on one of the most important milestones in the company&rsquo;s journey. This role offers long-term ownership beyond licensing and the opportunity to help shape how a fintech operates under regulation at scale.</div>

Backend Intern

<div>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Design, implement, and maintain comprehensive test strategies (manual &amp; automated) for APIs, web, and mobile applications
 </li>
 <li>
 Validate financial transaction flows (payments, card operations, settlements, reconciliations) with accuracy and compliance
 </li>
 <li>
 Perform integration, regression, functional, non-functional, and end-to-end testing
 </li>
 <li>
 Automate test scenarios using industry-standard frameworks (Selenium, Cypress, Appium, Postman, JMeter)
 </li>
 <li>
 Analyze requirements and provide feedback to improve clarity, completeness, and testability
 </li>
 <li>
 Act as a QA owner for features: review designs, API contracts, and acceptance criteria before development starts
 </li>
 <li>
 Collaborate with DevOps to integrate automated tests into CI/CD pipelines
 </li>
 <li>
 Investigate production issues, perform root cause analysis, and contribute to process improvements
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Engineering, or related field
 </li>
 <li>
 4+ years of experience in software testing, experience in Fintech is a plus
 </li>
 <li>
 Solid knowledge of test automation tools (Selenium, Appium, Cypress, Playwright, or similar)
 </li>
 <li>
 Hands-on experience with API testing tools (Postman, SoapUI, RestAssured)
 </li>
 <li>
 Experience with mobile testing using Appium is highly preferred
 </li>
 <li>
 Knowledge of performance &amp; load testing tools (JMeter)
 </li>
 <li>
 Familiar with Confluence, Slack, and Jira management Tools
 </li>
 <li>
 Familiarity with CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, or Azure DevOps)
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Excellent communication and collaboration skills in a multinational environment
 </li>
 <li>
 Fluency in English (written &amp; spoken)
 
 
 </li>
 </ul>
 
 Desirable Skills
 
 
 
 <ul>
 <li>
 Experience with cloud platforms (AWS, Azure)
 </li>
 <li>
 Knowledge of BDD/TDD frameworks (Cucumber, SpecFlow)
 </li>
 <li>
 Familiarity with security and penetration testing basics
 </li>
 <li>
 Exposure to fintech or other high-growth, mobile-first industries
 </li>
 <li>
 Understanding of DevOps principles for mobile, including monitoring and crash reporting tools (Firebase, Sentry, Amplitude, etc.)
 </li>
 <li>
 Passion for financial inclusion and social impact
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a high-growth fintech making a real impact in emerging markets
 </li>
 <li>
 Work directly with top-tier enterprise clients and decision-makers
 </li>
 <li>
 Drive real business outcomes, helping organizations digitize payroll and empower their employees financially
 </li>
 <li>
 A fast-paced, collaborative environment where your contributions shape the company's future
 </li>
 </ul>
</div>

Senior Software QA Engineer

<div>Role Summary
The Account Operations Team Leader is responsible for overseeing the KYC validation process and managing all case handling workflows within the Account Operations team. The role ensures compliance with regulatory requirements, maintains high accuracy standards, and drives timely resolution of all case types &mdash; from initial document validation through to account activation and bank submission. 
Requirements 
Key Responsibilities
1. KYC Validation &amp; Document Control<ul><li>Supervise the full KYC validation process ensuring all customer data is accurate and matches the official ID</li><li>Verify document clarity, full name, National ID number, phone number, address, signature, and data completeness</li><li>Approve valid cases and escalate invalid cases with clear documented reasons</li><li>Ensure correct document upload to the system and validate NID expiry against I-Score records</li></ul> 
2. Re-sign Case Management<ul><li>Identify and manage re-sign cases resulting from incorrect phone numbers, missing signatures, wrong addresses, unclear documents, or data amendments</li><li>Coordinate with Customer Care and Logistics to notify customers, arrange corrections, and follow up until case closure</li><li>Track re-sign cases and work to reduce recurrence through root cause analysis</li></ul> 
3. Account Suspension &amp; Unsuspension<ul><li>Initiate account suspension for: terminated customers, resignations, broken/expired/outdated NIDs, re-sign refusals, missing evidence, late delivery (30-day rule), and address changes</li><li>Coordinate with Customer Success and Customer Care on suspension escalations</li><li>Process unsuspension promptly once the issue is fully resolved and confirm account reactivation</li></ul> 
4. Pending Upload &amp; Missing Evidence Cases<ul><li>Detect and log cases with missing or incomplete customer documents on a daily basis</li><li>Coordinate with the Customer Care to contact customers and collect required documents</li><li>Verify document quality before uploading and confirm case closure after successful upload</li></ul> 
5. Invalid, Broken &amp; Expired NID Management<ul><li>Enforce the policy that no card is delivered or account activated using a broken, expired, or outdated NID</li><li>Identify NID issues through I-Score verification and coordinate with customers to collect valid updated IDs</li><li>Upload the renewed NID, update customer records, and submit to the bank only after full compliance is confirmed</li></ul> 
6. Account Life Cycle (ALC) Management<ul><li>Manage cases where customers are transferred between companies, ensuring KYC records are updated with the new company's information</li><li>Handle all ALC case types: existing card holders, cards at logistics, and new card cases</li><li>Coordinate with Onboarding, Customer Success, Logistics, and the Bank to process renewals accurately</li></ul> 
7. Bank Rejection Handling<ul><li>Receive, review, and categorise weekly bank rejections cases</li><li>Report categorised rejections to the direct manager and resubmit all corrected cases within one week</li><li>Provide feedback to Delivery Officers on rejection reasons to prevent recurrence</li></ul> 
Qualifications &amp; Requirements
Education<ul><li>Bachelor's degree in Business Administration, Finance, Banking, or a related field</li></ul>
Experience<ul><li>
Minimum 3&ndash;5 years of experience in KYC, account operations, or a related banking / fintech environment</li><li>
At least 1&ndash;2 years in a team leadership or supervisory role</li><li>
 Experience with bank submission processes and regulatory compliance</li><li>
 Familiarity with I-Score systems and NID validation is a strong advantage</li><li>
Strong familiarity with Central Bank compliance regulations</li><li>
Strong familiarity with Central Bank of Egypt (CBE) regulatory requirements, AML/CFT obligations, customer due diligence (CDD), enhanced due diligence (EDD), sanctions screening, politically exposed persons (PEP) requirements, and KYC onboarding controls, with the ability to translate regulatory requirements into effective operational processes and controls.</li></ul>
Skills &amp; Competencies<ul><li>Strong attention to detail and accuracy in document review and data verification</li><li>Ability to manage multiple workflows and prioritise effectively under pressure</li><li>Clear communicator with strong cross-team coordination skills</li><li>Proficiency in MS Office, particularly Excel for case tracking</li><li>Analytical mindset with a proactive approach to error prevention</li><li>Customer-focused with a drive to resolve issues quickly and correctly</li></ul> 
Key Performance Indicators (KPIs)<ul><li>Data &amp; Compliance Monitoring: Monitor and reduce system validation error rates to ensure high data integrity across all digital inputs.</li><li>Banking Operations Management: Review failed bank transfers and ensure a 100% resubmission/resolution rate within a strict one-week SLA.</li><li>Account &amp; Backlog Resolution: Investigate and resolve account suspensions and pending upload cases within agreed timelines, maintaining a zero aged-case backlog.</li><li>Identity Verification (KYC): Enforce strict National ID (NID) compliance, ensuring zero accounts or physical cards are issued with invalid, broken, or expired identification.</li><li>Trend &amp; Pattern Analysis: Track operational accuracy patterns to identify recurring errors, optimize workflows, and maintain continuous improvement in system re-sign rates.</li><li>Risk &amp; AML Escalation: Analyze complex cases for potential Anti-Money Laundering (AML) risks and collaborate with specialized Task Force groups for rapid resolution.</li></ul> 
Benefits 
Why Join dopay?
Why Join dopay?<ul>
<li>Be part of a mission-driven company transforming payroll and financial inclusion in emerging markets.</li>
<li>A collaborative and inclusive work culture with opportunities for growth and career development.</li>
<li>Competitive salary and benefits package.</li>
<li>Opportunity to shape the future of financial technology in Egypt and beyond.</li>
</ul>Join us at dopay and be a part of a team that&rsquo;s transforming the financial landscape for the betterment of society in Egypt and beyond!-</div>

KYC Team Leader

Join dopay and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

dopay

About Company

Activation Specialist

Backend Intern

Senior Software QA Engineer

KYC Team Leader