Qureos Mentor

DotLynx

We are seeking an experienced Call Center Supervisor to oversee the daily operations of our call center. The ideal candidate will lead and motivate the team, ensure performance targets and KPIs are achieved, and maintain a high standard of customer satisfaction. This role requires strong leadership, analytical thinking, and communication skills to drive service quality and operational excellence.Key Responsibilities:<ul><li>Lead, supervise, and motivate call center agents and team leaders.</li><li>Monitor and analyze performance metrics (KPIs) such as call handling time, service levels, and customer satisfaction.</li><li>Develop and implement training programs to enhance product knowledge, communication, and customer service skills.</li><li>Prepare performance reports and share insights with management for continuous improvement.</li><li>Handle escalated customer issues and ensure timely resolution.</li><li>Plan and manage workforce scheduling to ensure optimal coverage.</li><li>Identify process gaps and recommend improvements for better efficiency.</li><li>Collaborate with other departments to streamline operations and enhance customer experience.</li><li>Maintain a positive, performance-driven, and customer-focused work environment.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li><li>3&ndash;5 years of experience in a call center leadership/managerial role or 5&ndash;10 years in a supervisory capacity.</li><li>Proven experience in team management, performance monitoring, and training.</li><li>Strong understanding of call center KPIs and operational metrics.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Proficiency in CRM and call center software systems.</li><li>Bilingual (Arabic &amp; English) candidates preferred.</li></ul>Qualified applicants may send their resumes to: apply@dotlynx.caJob Type: Full-time

Call Center Supervisor

Job Title: Call Center AgentJob Description:<ul><li>Handle inbound and outbound calls in a courteous and professional manner.</li><li>Respond promptly to customer inquiries and provide accurate information about products, services, or policies.</li><li>Record and update customer information in the CRM system.</li><li>Escalate complex queries or complaints to the relevant department for resolution.</li><li>Follow communication scripts when handling different topics.</li><li>Ensure high levels of customer satisfaction by delivering a positive experience.</li><li>Meet or exceed performance targets (call handling, response time, quality, etc.).</li><li>Support other team members and contribute to continuous service improvement.</li></ul>Requirements:<ul><li>Male candidates preferred.</li><li>Bilingual proficiency: Arabic and English (spoken and written).</li><li>High school diploma or bachelor&rsquo;s degree preferred.</li><li>Minimum 6 months to 1 year of experience in a call center or customer service role.</li><li>Strong interpersonal and communication skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Familiarity with call center technology and CRM systems is an advantage.</li><li>Customer-oriented attitude with problem-solving skills.</li></ul>Salary: 4500 QARHow to Apply: Interested candidates are invited to submit their CVs to: apply@dotlynx.caJob Type: Full-timePay: QAR4,500.00 per month

Call Center Agent

Job Title: Call Center Team Leader &ndash; Insurance SectorLocation: Doha, QatarSalary: QAR 4,700 per monthKey Responsibilities<ul><li>Supervise call center agents, providing coaching, guidance, and mentorship to meet performance targets.</li><li>Track and evaluate agent performance against KPIs, SLAs, and quality standards, with a focus on the medical industry.</li><li>Handle escalations, resolve customer issues, and ensure inquiries are addressed effectively and professionally.</li><li>Adapt to client requirements and workflow changes, supporting the team in managing fluctuating call volumes.</li><li>Prepare and submit regular reports on team performance, challenges, and achievements to senior management.</li><li>Work closely with management and clients to align service delivery with client-specific needs.</li></ul>Qualifications:<ul><li>Male candidates preferred.</li><li>Bilingual proficiency: Arabic &amp; English (spoken and written).</li><li>Proven experience in a call center leadership role, preferably within BPO, Telecom, or Healthcare sectors.</li><li>Strong communication and interpersonal skills with the ability to inspire and motivate a team.</li><li>Excellent problem-solving and conflict-resolution abilities.</li><li>Familiarity with call center metrics, reporting, and SLAs.</li><li>Ability to multitask, prioritize, and perform under pressure in a fast-paced environment.</li><li>Proficiency in CRM systems and call center software.</li><li>Willingness to work in rotational shifts, including weekends and public holidays.</li></ul>How to Apply: Interested candidates are invited to submit their CVs to: apply@dotlynx.caJob Type: Full-timePay: QAR4,700.00 per month

Call Center Team Leader

Job Title: Plastic Surgeon &ndash; Aesthetic Clinic Location: Doha, QatarAbout the Role: We are seeking an experienced Plastic Surgeon to join our premium aesthetic clinic in Doha. You will perform a variety of cosmetic and reconstructive procedures, ensuring the highest standard of patient care.Key Responsibilities:<ul><li>Conduct patient consultations and assess medical history,and recommend suitable surgical or non-surgical procedures.</li><li>Perform cosmetic surgeries including rhinoplasty, liposuction, breast augmentation/reduction, facelifts, body contouring, and reconstructive surgeries.</li><li>Carry out non-surgical aesthetic treatments (Botox, fillers, PRP, laser).</li><li>Provide pre- and post-operative care.</li><li>Collaborate with anesthesiologists, nurses, and medical support teams during surgical procedure</li><li>Maintain detailed and accurate medical documentation in line with Qatari healthcare laws.</li><li>Stay updated with advancements in plastic surgery and introduce innovative techniques when appropriate</li><li>Educate patients on treatment options, risks, and aftercare to support informed decisions.</li></ul>Qualifications &amp; Requirements:<ul><li>MBBS / MD / Equivalent Medical Degree from a recognized institution.</li><li>Board Certification in Plastic Surgery (mandatory).</li><li>Valid QCHP license or eligibility for licensing in Qatar.</li><li>Minimum 5&ndash;10 years of proven experience in plastic and reconstructive surgery.</li><li>Strong expertise in cosmetic and aesthetic procedures.</li><li>Excellent patient communication skills and ability to build trust.</li><li>Fluency in English (Arabic language proficiency preferred).</li><li>Culturally sensitive, with experience working in a diverse patient environment.</li><li>We welcome applicants from diverse backgrounds. Preference may be given to candidates from Lebanon, Oman, Tunisia, or UAE.</li></ul>Preferred Skills:<ul><li>* Experience in a premium aesthetic clinic or hospital setting in the GCC.</li><li>* Knowledge of latest technologies and minimally invasive techniques.</li><li>* Strong focus on patient-centered care and service excellence.</li></ul>Send your CV to apply@dotlynx.ca or click &ldquo;Apply&rdquo; on this listing.Job Type: Full-time

Plastic Surgeon (aesthetic clinic)

Job Title: Nurse &ndash; Aesthetic Clinic (10 Vacancies) Location: Doha, QatarAbout the Role: We are seeking experienced nurses to join our premium aesthetic and dermatology clinic in Doha. You will assist dermatologists and cosmetic specialists in delivering high-quality patient care in a fast-paced, multicultural environment.Key Responsibilities:<ul><li>Assist in aesthetic and dermatology procedures (e.g., hair transplant, laser, fillers, wound care).</li><li>Conduct patient assessments including vital signs, history-taking, and documentation.</li><li>Prepare treatment rooms, instruments, and equipment prior to procedures.</li><li>Provide pre- and post-operative care, patient education, and follow-up support.</li><li>Maintain accurate patient records and ensure confidentiality of medical information.</li><li>Adhere strictly to infection control and clinical safety protocols.</li><li>Support inventory management of medical supplies and consumables.</li><li>Collaborate with the healthcare team to provide patient-centered care.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s Degree in Nursing (BSN) or equivalent.</li><li>Minimum 3 years of nursing experience (aesthetic/dermatology experience preferred but not mandatory).</li><li>Valid Nursing License; QCHP (Prometric or DataFlow).</li><li>prefers- billinguil - tagalog and english</li><li>Strong knowledge of aesthetic and dermatology nursing procedures.</li><li>Excellent communication and patient care skills.</li><li>Ability to work in a fast-paced, multicultural clinical environment.</li><li>Detail-oriented with strong organizational abilities.</li></ul>How to Apply: Interested applicants may share their resume with apply@dotlynx.ca or click &ldquo;Apply&rdquo; on this listing.Job Type: Full-timePay: Up to QAR5,000.00 per month

Nurse

We are seeking a Female Sales Coordinator (Bilingual) to join our team in Doha, Qatar. The ideal candidate will be fluent in Arabic and English and will play a key role in supporting sales and business development activities.Key Responsibilities:<ul><li>Coordinate and support day-to-day sales and business development activities.</li><li>Track incoming leads, inquiries, follow-up actions, and negotiations.</li><li>Prepare and send proposals, quotations, presentations, and sales materials.</li><li>Maintain accurate and organized records of sales performance, targets, and reporting data.</li><li>Liaise with operations and customer service teams to ensure client requirements are addressed promptly and accurately.</li></ul>Qualifications &amp; Requirements:<ul><li>Bilingual: Fluent in Arabic and English (written &amp; spoken).</li><li>Strong organizational and communication skills.</li><li>Ability to manage multiple tasks and meet deadlines.</li><li>Previous experience in a similar role preferred.</li></ul>How to Apply: Interested candidates may share their CV at: apply@dotlynx.caJob Type: Full-timePay: QAR5,000.00 - QAR6,000.00 per month

Female Sales Coordinator (Bilingual – Arabic & English)

Join DotLynx and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.