Abrar Admin

DoubleTree by Hilton Port Saeed

Role DescriptionThis is a full-time, on-site Reservations Agent role based in Dubai. The Reservations Agent will handle incoming calls and online inquiries, provide accurate information about availability, rates, and services, and create or modify reservations in the system. Responsibilities include confirming bookings, processing changes or cancellations, coordinating with reception and other departments, and maintaining up-to-date records. The role involves managing guest queries, resolving issues in a professional manner, following established procedures, and ensuring that each interaction reflects high standards of customer service.<ul><li>Qualifications</li><li>Strong customer service skills, with experience handling guest inquiries and resolving concerns professionally and courteously.</li><li>Proficiency in phone etiquette and communication, including clear spoken English and active listening skills.</li><li>Hands-on experience with reservations processes, booking systems, and basic administrative tasks related to guest bookings.</li><li>Familiarity with receptionist duties, such as managing front desk communications, coordinating with other departments, and maintaining organized records.</li><li>Ability to work on-site in Dubai, with flexibility to work shifts, weekends, and holidays as needed.</li><li>Basic computer literacy and comfort using reservation or property management software; prior hospitality experience is an advantage.</li><li>Attention to detail, strong time management, and the ability to handle multiple requests accurately in a fast-paced environment.</li></ul>Work Location: In person

Reservations Agent

Role DescriptionThe Assistant Revenue Manager is a full-time, on-site role based in Dubai, responsible for supporting the optimization of room revenue and overall profitability for the property. This role involves monitoring daily pick-up, demand trends, and market conditions, while assisting in forecasting, pricing, and inventory control. The Assistant Revenue Manager collaborates closely with Sales, Marketing, Reservations, and Front Office teams to implement revenue strategies and ensure accurate rate loading in all distribution channels. The role includes preparing regular revenue reports, analyzing performance against targets, and recommending tactical actions to maximize RevPAR and contribution margins. The Assistant Revenue Manager also helps maintain compliance with revenue recognition and financial policies and supports the continuous improvement of revenue management processes and systems.Qualifications<ul><li>Candidates should possess strong Revenue Management and Revenue Recognition skills, with experience in hotel or hospitality environments.</li><li>Candidates should possess solid Finance and Accounting skills, including understanding of budgets, forecasts, and basic financial reporting.</li><li>Candidates should possess robust Analytical Skills, with the ability to interpret data, identify trends, and translate insights into actionable strategies.</li><li>Relevant experience with hotel revenue systems, PMS/CRS, and channel management tools is beneficial.</li><li>Bachelor&rsquo;s degree in Finance, Accounting, Business, Economics, Hospitality Management, or a related field is preferred.</li><li>Strong Excel proficiency, attention to detail, and the ability to work collaboratively with cross-functional teams are advantageous.</li><li>Effective communication skills in English; additional languages common in the region are an asset.</li></ul>Job Type: ContractWork Location: In person

Assistant Revenue Manager

Join DoubleTree by Hilton Port Saeed and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DoubleTree by Hilton Port Saeed

About Company

Reservations Agent

Assistant Revenue Manager