Qureos Mentor

DOVE Center

JOB TITLE: Case Manager
 REPORTS TO: Client Services Manager
 LOCATION: St. George, UT
 HOURS: Full-time
 PAY: $20 hourly
 BENEFITS: 401(k) 3% Match, Accrued PTO, Paid Holidays, Premium Pay, Insurance (Medical/HSA, EAP,
 Dental, Vision, Life, Voluntary Life, Voluntary Short-Term Disability)
 
VALUES: 
DOVE Center promotes the workplace values of Trust, Compassion, Accountability, Mutual Respect,
 Excellence, and Inclusion. In addition to our workplace values, DOVE Center expects employees to
 demonstrate a commitment to our agency Mission and Vision Statement, as well as our agency policies
 and procedures. Employees are also expected to demonstrate additional personal and professional
 qualities specific to their role. Additionally, all program staff are expected to stay current with best
 practices for providing victim advocacy, including required annual training.
 
SUMMAY: 
A case manager is responsible for meeting in person or over the phone with clients who are in crisis at
 the safe shelter location, in the community, and at the outreach office. Duties will include critical needs
 meeting, needs assessment, action planning with client toward self-sufficiency, safety planning, provide
 referrals to community resources, and advocate for client needs. Case manager must be self-motivated,
 punctual, exhibit an encouraging and positive attitude, effective use of time, good organizational skills
 (including the ability to juggle projects and time commitments), can prioritize crucial job-related tasks;
 can adjust to changes in normal routine and open to requests from clients, co-staff, or administration;
 cooperate with staff, work well with others, provide assistance when needed, can be relied upon by
 co-workers/management to follow through, volunteers for assignments to enhance the organization, and
 is respected by his/her peers, subordinates, superiors and/or clients. A case manager is also expected to
 stay current with best practices for providing victim advocacy, which includes a minimum of 40 hours
 required victim advocacy training and 16 hours of ongoing training annually.
 A case manager is always aware of personal boundaries and does not let their own personal story
 become a part of the victim’s story. The advocate does not give advice, tell the client what to do, or
 share personal opinions. The advocate’s role is one of support and encouragement.
 
DUTIES: 
DOVE Center Case Manager will assist shelter and outreach clients to complete an intake,
 including but not limited to critical needs assessment, SPDAT assessment, action plan, safety
 plan, sobriety plan, risk of danger assessment, and provide court advocacy
 Will work with clients to develop a client driven action plan based on needs assessment
 Revised December 6, 2024
 Case Manager will provide clients with resources and referrals to community partners; provide
 education to empower survivors to thrive in the healing process; and link underserved victims to
 supportive and culturally competent resources specific to client needs
 Case Manager will work in the community with clients in doing home visits, meet with clients in
 the community and provide low-barrier access to services
 
Case Manager may report the client’s goals and progress at weekly staff meetings
 Case Manager will document all client interactions within 24 hours of meeting with the client
 Provide crisis advocacy to victims via hotline calls and walk-ins to the office
 Other duties and responsibilities as assigned within department for covering other service areas
 
QUALIFICATIONS: 
Preferred Bachelor’s degree in Social Work or other Behavioral Science field and two years of
 experience in human services; or an associate degree in human services or a related field and
 three years of experience in human services; or Five years of experience in human services
 Preferred two years of experience working with domestic violence and/or sexual assault
 survivors
 Personal qualities of integrity and a commitment to and passion for DOVE’s mission
 Ability to work independently and as part of a team
 Excellent written and verbal communication skills
 Ability to be flexible and adapt to adversity
 Ability to work well with diverse populations
 Ability to pass a background check
 Valid Driver License, current auto insurance, reliable transportation
 Ability to work with Google Workspace including Gmail, Calendar, and Drive, and Microsoft
 Word, Excel, and PowerPoint, and electronic database
 DOVE Center provides equal employment opportunities to all employees and applicants for
 employment, without regard to race, color, religion, creed, gender, national origin, age, marital or
 veteran status, sexual orientation, or the presence of handicaps or disabilities, or any other basis
 protected by state or federal law.

Case Manager

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Case Manager