Qureos Mentor

Dr Firas Dental & Orthodontic Center

The job holder is responsible for providing assistance to the Procurement Executive (PE) to ensure that the supplies are available in-house, the request of supply is promptly attended and verifying current inventory. It also provides administrative support to the PE such as handling the Dok32 system request of every department.A. Storekeeping<ul><li>Assist Procurement Executive (PE) in identifying the needs of every departments</li><li>Monitor current inventory and ensure that the center has sufficient amount of necessary materials and equipment</li><li>Assisting in scheduling the deliveries and tract orders to ensure timely delivery</li><li>Prepare daily request of dental assistant</li><li>When necessary assist PE in raising purchase order through Dok32</li><li>Prepare the order of every department request from Dok32 system</li><li>Receive, unload, and shelve dental and other supplies</li><li>Inspect deliveries for damage or discrepancies, if applicable</li><li>Assist in ensuring adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory control</li><li>Monitor expiration of some items and ensure that these are disbursed before expiration</li><li>Monitor the in and out of items in the store and ensure that all requestors log their request on the system</li><li>Reconcile / tally entries on Dok32 with manually inputted entries on spreadsheet</li><li>Maintaining updated records of contracts</li></ul>B. Reporting<ul><li>Assist PE in monthly room inventory for every instrument in each treatment room. Should be done first Saturday of the month</li><li>Assist in the monthly audit in the stockroom</li></ul>C. Compliance<ul><li>Ensure all items received and disbursed are properly recorded on Dok32</li><li>Assist in preparing documents for the regular/yearly audit check</li><li>Ensure all suppliers follow the standard operating procedures of the center</li><li>Observe all the policies and procedures of the center</li><li>Strict compliance on all the precautionary protocols of the center</li></ul>Qualifications:<ul><li>With at least 1 year of experience in Dental Field as Procurement</li><li>Familiar with dental items, medicaments &amp; instruments</li><li>Advance Microsoft skills for reporting and presentation</li><li>Ability to work in a pressurized work environment</li><li>Knowledge in using Dental EMR is a plus</li></ul>Job Type: Full-timeExperience:<ul><li>Dental: 2 years (Required)</li></ul>

Procurement Executive (MALE )

This role will be responsible for acting as the intermediary between patients and various insurance company for the dental services offered by the facility. This role will also be responsible for verifying patient health insurance benefits, communicating with patients, and processing insurance payments.A. Administration<ul><li>Document and update all services rendered to patient&rsquo;s file</li><li>Provide updated list of approved patients via Dok32 to reception and dentist to call and schedule appointments</li><li>Accurate communication to patients and dentist departments in regards to queries for insurance policy, coverage and limit</li><li>Create monthly reports for the Medical Director and Dental department such as: no. of approved cases, upcoming appointments, remaining appointments, and total cases rendered</li><li>Fill reimbursement forms if required for uncovered insurance policies holders</li></ul>B. Medical Insurance<ul><li>Ensure proper documentation of patient&rsquo;s file for any dental procedure that requires prior-approval request</li><li>Use implemented system to claim pre-approved cases upon completion of planning from treating dentist on a daily basis.</li><li>Follow the designated procedures to ensure approval of claims and prevent denied claims</li><li>Coordinate and inform treating dentist for any incorrect clinical note such as the diagnose, procedure code, tooth number and time of treatment.</li><li>Update the reception and dental department for approved claims in order to schedule appointments</li><li>Coordinate with cashier to ensure accurate and updated insurance card details before the patients meets the treating dentist</li><li>In cases for denied claims, conduct follow-ups with insurance companies and inquire for justification on denied claims</li><li>Re-submit denied claims upon reviewing denial code received from insurance companies</li><li>In cases of re-denied claims, consult with the treating dentist and the Chief Medical Officer for appropriate action</li><li>Update patient file for final denied claims and inform the treating dentist and patient accordingly</li><li>Bill daily rendered procedures and prepare submission to covered insurance companies and self-paid patients</li><li>Adhere to task given by the Chief Medical officer</li></ul>Qualifications:<ul><li>With at least 2 years of experience as an Insurance Coordinator in Dental field</li><li>Ability to work in a pressurized work environment</li><li>Knowledge in using Dental EMR is a plus</li></ul>Job Type: Full-time

Insurance Coordinator (Dental)

Job description:A Call Center Agent primarily schedules patient appointments, handles patient inquiries about services and treatments, assists with insurance verification and questions, manages patient records, and provides follow-up support. They act as the main point of contact, requiring strong communication skills to explain procedures, address concerns, and maintain accurate patient information within the clinic's system.Responsibilities:A. Patient Complaints&middot; Receive and document patient complaints, ensuring all relevant details are recorded accurately and comprehensively. This includes gathering information about the nature of the complaint, the timeline of events, and any specific concerns raised by the patient.&middot; Conduct a thorough investigation of patient complaints by gathering necessary information from various sources, such as medical records, statements from healthcare providers and staff, and any other relevant documentation. This ensures a comprehensive understanding of the situation and helps in identifying any potential issues or areas for improvement.&middot; Maintain open lines of communication with patients throughout the complaint resolution process. This includes providing regular updates on the progress of their complaint, addressing any concerns or questions they may have, and ensuring their satisfaction with the outcome. This level of transparency and responsiveness helps build trust between the healthcare organization and the patient.&middot; Uphold confidentiality and handle sensitive patient information with the utmost care and in accordance with privacy regulations and organizational policies.B. Quality Checking&middot; Track the &lsquo;Patient Survey&rsquo; and encourage Front Desk to receive at least 10 submissions of google review per day&middot; Monitor the daily schedule for potential patient appointment delays. Liaise with the Front Desk to bring any delays to their attention and necessary action; coordinate with other departments to find a solution.&middot; Quality checking on team&rsquo;s incoming &amp; outgoing calls and submit report to Call Center TL for any discrepancies.&middot; Extract the expired and unclaimed approvals from the EMR system and conduct a checking on whether approvals are in need to be renewed or not.&middot; Pull reports from the EMR system and filter the data to those unclaimed approvals. Send the report to the call center team and give deadlines for completion.&middot; Ensure that no unclaimed approvals are forgotten or not followed up on to minimize the centers&rsquo; profit loss.&middot; Extract unanswered calls from the 3CX Call Management system, filter through the data to identify legitimate callers and send report to the call center team and give deadlines for completion on call back.&middot; Uproot missed and cancelled reports from the EMR system and refine the data to give final summary report to Call Center Team of those patients that need appointments.&middot; Obtain the No future Appointments list from the EMR system on a daily basis, filter the data and send the report to the Call Center Team for booking.&middot; Conduct Quality verification to confirm if the list is followed up on and reviewed by the Call Center. Report discrepancies or non-compliance to Call Center TL and Management.&middot; Coordinate with the Senior DA regarding the reception notes by compiling list of missing or late reception notes.C. KPI Reporting&middot; Maintain and submit summary reports for No Future Appointments (NFA), Unanswered Calls and Missed or Cancelled appointments on a weekly and monthly basis to the Call Center TL &amp; Management&middot; Evaluate the daily and weekly Patient Scheduling in EMRs&rsquo; Appointment page and monitor cancellations, missed appointments and appointment status.&middot; Raise any identified appointment concerns/issues and submit a summary report to the Call Center TL &amp; ManagementExperience:<ul><li>Dental Arabic Call Center: 1 year (Required)</li><li>Arabic Speaker is a must</li></ul>Job Type: Full-time

Call Center Agent ( Arabic/English Speaker) DENTAL EXPERIENCE

Join Dr Firas Dental & Orthodontic Center and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dr Firas Dental & Orthodontic Center

ABOUT_COMPANY

Procurement Executive (MALE )

Insurance Coordinator (Dental)

Call Center Agent ( Arabic/English Speaker) DENTAL EXPERIENCE