Qureos Mentor

Dr. Krishna's Cancer Healer Center

Job Summary:We are seeking a detail-oriented and analytical Quality Auditor to monitor, evaluate, and improve the quality of our in-house B2C healthcare sales process. The ideal candidate will ensure that sales interactions align with internal standards, compliance requirements and provide a high-quality consumer experience. This role is vital in identifying gaps, providing feedback, and supporting continuous improvement to drive both compliance and sales performance.Key Responsibilities:<ul><li>Audit live and recorded calls of sales agents to evaluate adherence to quality standards, compliance guidelines, and pitch effectiveness.</li></ul><ul><li>Assess parameters like call structure, communication, objection handling, product knowledge, and ethical selling practices.</li></ul><ul><li>Identify trends, highlight areas for improvement, and share actionable feedback with sales leadership and training teams.</li></ul><ul><li>Work closely with Sales, Training, and Compliance teams to update scripts, SOPs, and coaching plans.</li></ul><ul><li>Create and maintain quality scorecards and audit documentation.</li></ul><ul><li>Support calibration sessions with team leads to ensure consistency in evaluation and feedback.</li></ul><ul><li>Monitor adherence to healthcare compliance standards (e.g., HIPAA, DNC, consent).</li></ul><ul><li>Contribute to ongoing process enhancements that improve customer experience and conversion rates.</li></ul>Qualifications:<ul><li>Bachelors degree in Healthcare, Business Administration, or related field.</li></ul><ul><li>2-4 years of experience as a Quality Analyst or Auditor in a B2C call center, preferably in healthcare sales or insurance.</li></ul><ul><li>Strong understanding of call auditing techniques, sales processes, and customer service standards.</li></ul><ul><li>Knowledge of compliance and data privacy regulations relevant to process.</li></ul><ul><li>Excellent analytical, documentation, and communication skills.</li></ul><ul><li>Proficient with QA tools, CRM platforms, and Microsoft Excel/Google Sheets</li></ul>Preferred Skills:<ul><li>Experience working in a diagnostics, telemedicine, insurance, or health-tech B2C sales process.</li></ul><ul><li>Exposure to coaching frameworks and QA automation tools.</li></ul><ul><li>Certification in Quality Assurance or Six Sigma (added advantage).</li></ul><ul><li>Fluency in regional languages is a plus</li></ul>HR PRIYA- 9266732204Job Types: Full-time, PermanentPay: ₹18,000.00 - ₹35,000.00 per monthAbility to commute/relocate:<ul><li>Okhla Industrial Estate, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Are you an immediate joiner?</li><li>What is your current in hand salary?</li><li>Do you give sales training and check quality of calls?</li></ul>Experience:<ul><li>Quality management: 1 year (Preferred)</li></ul>Work Location: In person

Quality Analyst

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Dr. Krishna's Cancer Healer Center

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Quality Analyst