Qureos Mentor

Dr. Soliman Fakeeh Hospital Riyadh

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 Job Title: Duty Manager
 
 
 Fakeeh Care Entity: DSFH-R
 
 
 Division: DUTY MANAGERS
 
 
 Department: DUTY MANAGERS
 
 
 
 
 
 Skills and Abilities:
 
 
 - Must be clearly able to communicate with patients and their families, physicians
 
 
 and non-medical staff.
 
 
 - Should possess good organizational skills and be able to work in high stress
 
 
 situations.
 
 
 Experience:
 
 
 - Minimum of 1 year of administrative experience in administrative activities for
 
 
 MBBS.
 
 
 - 5 years of experience in managerial / supervisory role for non-physicians.
 
 
 Education:
 
 
 Bachelor&rsquo;s degree in medicine / Non physicians with health care management
 
 
 qualifications / Healthcare worker (Allied Health, Nurse) with administration
 
 
 experience.
 
 
 
 
 
 Key Responsibilities and Duties:
 
 
 1. Serves as Duty Manager of the Inpatient &amp; Outpatient Services Departments. Supervises, coordinates and
 
 
 monitors the health care provided in the departments to promote efficient and effective delivery of quality
 
 
 health care.
 
 
 2. Compliance in daily report in writing to the management / officers and daily phone report to the CEO
 
 
 personally or his designee.
 
 
 3. Ensures daily reporting of operational notes including census and codes, admission in critical areas, and any
 
 
 other issues requested by the CEO or his designee, including security and safety guidelines, ethical guidelines,
 
 
 and delays in maintenance (within the Fakeeh Health Care facility premises and to / from external facilities).
 
 
 4. Provides direction and control over all inpatients &amp; Outpatient departments/units activities during assigned
 
 
 period.
 
 
 5. Communicates with company&rsquo;s approval office regarding any insurance patient or finance for cash issues.
 
 
 6. Communicates with other healthcare facilities for transfer patients from / to Fakeeh Health Care facility and
 
 
 coordinating with EMS regarding the transportation process.
 
 
 7. Takes immediate actions with lifesaving cases admitted in ER after medical justification from the treatment
 
 
 physician.
 
 
 8. Coordinates with the security department to report traffic accidents brought to the Fakeeh Health Care
 
 
 facility, suspicious patient conditions, and confirmed suicide attempts to MOI.
 
 
 9. Aligns with Medical Chairpersons, Medical Staff of Inpatient Services, and other staff to coordinate
 
 
 healthcare delivery and implement Fakeeh Care policies and procedures as needed.
 
 
 10. Maintains frequent contact with patients and their families to solve problems and assure their satisfaction in
 
 
 coordination with the patient experience department.
 
 
 11. Externally, maintains contact with companies and outside doctors dealing with the Fakeeh Health Care
 
 
 facility, local authorities as assigned and needed (MOH, insurance companies).
 
 
 12. Ensures the implementation of all Fakeeh Care policies and procedures during the assigned period.
 
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Duty Manager

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Dr. Soliman Fakeeh Hospital Riyadh

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Duty Manager