Qureos Mentor

Dreamscape Hospitality

<div>Sales &amp; Service Coordinator
We are seeking a dynamic and organized Sales &amp; Service Coordinator to join our team. This role offers an exciting opportunity to support our sales operations and ensure exceptional customer service. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills, contributing to our company's growth and customer satisfaction.
Key Responsibilities:<ul><li>Coordinate sales activities and assist the sales team in managing client accounts</li><li>Respond to customer inquiries promptly and professionally via phone, email, or in person</li><li>Schedule and confirm appointments, meetings, and service visits</li><li>Maintain accurate records of sales transactions, customer interactions, and service requests</li><li>Support the preparation of sales proposals, contracts, and reports</li><li>Collaborate with other departments to ensure seamless service delivery and customer experience</li><li>Follow up with clients post-service to ensure satisfaction and address any concerns</li><li>Assist in inventory management and order processing as needed</li></ul>
Skills and Qualifications:<ul><li>Proven experience in sales support, customer service, or administrative roles</li><li>Excellent communication and interpersonal skills</li><li>Strong organizational and multitasking abilities</li><li>Proficiency in MS Office Suite (Word, Excel, Outlook) and CRM software</li><li>Ability to work independently and as part of a team</li><li>Attention to detail and problem-solving skills</li><li>High school diploma or equivalent; additional education or certifications in sales or customer service is a plus</li></ul>
Join our vibrant team and be part of a company that values growth, innovation, and exceptional service. We offer a supportive work environment, opportunities for professional development, and a competitive benefits package.</div>

Sales & Service Coordinator

<div>
 
 Description
 
 
 
 The Guest Service Agent is responsible to providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet guests upon arrival, check them in, and provide information about the hotel's services and amenities
 </li>
 <li>
 Handle guest check-outs, ensuring accurate billing and payment processing.
 </li>
 <li>
 Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues
 </li>
 <li>
 Make, modify, and cancel guest reservations as needed
 </li>
 <li>
 Provide concierge services, such as recommending local attractions, restaurants, and activities
 </li>
 <li>
 Maintain a tidy and organized front desk area
 </li>
 <li>
 Assist with luggage handling and other guest services as required
 </li>
 <li>
 Uphold the hotel's standards of quality and hospitality at all times
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Job Requirements/Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required; some college or hospitality training preferred
 </li>
 <li>
 Previous experience in customer service, hospitality, or related field preferred
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Ability to multi-task and work in a fast-paced environment
 </li>
 <li>
 Basic computer skills; experience with hotel reservation software is a plus
 </li>
 <li>
 Must be able to work flexible hours, including evening, weekends, and holidays
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Ability to stand, walk, and remain on feet for extended periods
 </li>
 <li>
 Visual and auditory ability to interact with guests, answer phones, and perform job duties safely
 </li>
 <li>
 Reasonable accommodations may be made for individuals with disabilities to perform essential functions of this job
 
 
 </li>
 </ul>
 
 Equal Employment Opportunity
 
 
 
 Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.
</div>

Front Desk Agent - Holiday Inn Express West Allis (PM Shifts)

<div>
 
 Description
 
 
 
 Executive Housekeeper
 
 
 Job Code: #402030
 
 
 Department: Rooms
 
 
 Reports To: Director of Rooms/AGM/GM
 
 
 FLSA: Exempt
 
 
 
 Job Summary
 
 
 
 The Executive Housekeeper is responsible for overseeing the housekeeping department, ensuring the highest standards of cleanliness, presentation, and service in guest rooms, public areas, and back-of-house spaces. This leadership role includes managing staff, controlling budgets, coordinating with other departments, and upholding the hotel&rsquo;s brand standards and guest satisfaction goals.
 
 
 ________________________________________
 
 
 
 Key Responsibilities
 
 
 
 Operational Management:
 
 
 <ul>
 <li>
 Supervise daily operations of the housekeeping department.
 </li>
 <li>
 Ensure rooms and public areas are cleaned and maintained to hotel standards.
 </li>
 <li>
 Conduct regular inspections of guest rooms, public areas, and laundry facilities.
 </li>
 <li>
 Implement procedures for lost and found items, linen handling, and sanitation.
 
 
 </li>
 </ul>
 
 Staff Management
 
 
 
 <ul>
 <li>
 Hire, train, schedule, and evaluate housekeeping staff.
 </li>
 <li>
 Assign tasks and ensure optimal staffing levels for efficient operations.
 </li>
 <li>
 Provide ongoing coaching and development to team members.
 </li>
 <li>
 Ensure compliance with safety, hygiene, and labor regulations.
 
 
 </li>
 </ul>
 
 Inventory And Budget Control
 
 
 
 <ul>
 <li>
 Manage supplies and linen inventory; place orders as needed.
 </li>
 <li>
 Monitor housekeeping expenses and assist in budget preparation.
 </li>
 <li>
 Implement cost control measures without compromising service quality.
 
 
 </li>
 </ul>
 
 Guest Service
 
 
 
 <ul>
 <li>
 Respond promptly to guest complaints and requests.
 </li>
 <li>
 Ensure all housekeeping staff uphold excellent customer service standards.
 </li>
 <li>
 Work closely with the front office to coordinate room status updates.
 
 
 </li>
 </ul>
 
 Administration
 
 
 
 <ul>
 <li>
 Maintain accurate records of schedules, inspections, inventory, and maintenance needs.
 </li>
 <li>
 Prepare reports on department performance, occupancy, and housekeeping status.
 </li>
 <li>
 Collaborate with other departments, including maintenance, F&amp;B, and HR.
 
 
 </li>
 </ul>
 ________________________________________
 
 
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 Degree or diploma in Hospitality Management or related field preferred.
 </li>
 <li>
 Minimum 3&ndash;5 years of housekeeping supervisory experience in a hotel environment.
 
 
 </li>
 </ul>
 ________________________________________
 
 
 
 Work Conditions
 
 
 
 <ul>
 <li>
 Fast-paced hospitality environment.
 </li>
 <li>
 Requires standing, walking, and physical activity throughout shift.
 </li>
 <li>
 May require weekends, holidays, and flexible hours.
 
 
 </li>
 </ul>
 This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
 
 
 
 Requirements
 
 
 
 Qualifications:
 
 
 Proven experience as an Executive Housekeeper or similar role in a hotel setting.
 
 
 Strong leadership and team management skills.
 
 
 Excellent communication and interpersonal abilities.
 
 
 Knowledge of cleaning procedures, supplies, equipment, and OSHA standards.
 
 
 Proficient in MS Office and hotel management software (e.g., Opera, PMS).
</div>

Executive Housekeeper

<div>
 
 Description
 
 
 
 Dual General Manager - Job Description
 
 
 Department: Administrative &amp; General
 
 
 Reports To: VP of Operations
 
 
 Status: Exempt
 
 
 
 Job Summary
 
 
 
 The General Manager is responsible for driving the profitability of two hotels by focusing on revenue growth, cost management, guest satisfaction, and employee development, while maintaining the hotel's overall integrity and operational standards.
 
 
 Qualification Standards
 
 
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 At least 6 years of progressive experience in hotel management or a related field, or
 </li>
 <li>
 A 4-year college degree with 4-5 years of relevant experience, or
 </li>
 <li>
 A 2-year college degree with 5-6 years of related experience.
 </li>
 <li>
 Proficiency in Windows operating systems, company-approved spreadsheets, and word processing software.
 </li>
 <li>
 Valid driver&rsquo;s license in the applicable state.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Typically requires a 50-hour work week, with occasional extended hours.
 </li>
 <li>
 Light physical effort: up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or continuously to move, carry, or lift objects.
 
 
 </li>
 </ul>
 
 Mental Requirements
 
 
 
 <ul>
 <li>
 Ability to communicate information clearly and effectively.
 </li>
 <li>
 Strong decision-making skills, able to evaluate alternatives quickly and accurately.
 </li>
 <li>
 Ability to work under pressure, maintain composure, and manage stress.
 </li>
 <li>
 Effective problem-solving skills, including anticipating, identifying, and resolving issues.
 </li>
 <li>
 Ability to synthesize complex information and data from various sources and adjust as needed.
 </li>
 <li>
 Effective communication and resolution skills with co-workers and guests.
 </li>
 <li>
 Proficiency in financial data analysis and basic arithmetic functions.
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 
 Essential Duties
 
 
 
 <ul>
 <li>
 Interact with guests and staff in a friendly, courteous, and service-oriented manner.
 </li>
 <li>
 Maintain regular attendance in compliance with Dreamscape Hospitality standards, with schedules that vary based on hotel needs.
 </li>
 <li>
 Adhere to the hotel&rsquo;s grooming standards and dress code, wearing a name tag as per brand guidelines.
 </li>
 <li>
 Ensure adherence to Dreamscape Hospitality&rsquo;s operational standards to maintain safe and efficient hotel operations.
 </li>
 <li>
 Ensure compliance with certification requirements such as Food Handlers, Alcohol Awareness, and CPR/First Aid, as applicable to the role.
 </li>
 <li>
 Collaborate with the Director of Sales to discuss prospecting, sales calls, and business opportunities.
 </li>
 <li>
 Play an active role in hotel sales, including meeting with top clients, hosting events, and cultivating relationships with key accounts.
 </li>
 <li>
 Regularly tour hotel departments, making adjustments through department heads as needed.
 </li>
 <li>
 Conduct weekly staff meetings and training sessions, focusing on effective training techniques per Dreamscape standards.
 </li>
 <li>
 Meet all financial deadlines and corporate program requirements.
 </li>
 <li>
 Hold monthly financial reviews with department managers and supervisors.
 </li>
 <li>
 Ensure department heads follow budgeted productivity levels and adhere to Dreamscape's accounting procedures.
 </li>
 <li>
 Provide leadership and development opportunities for managers through training and corporate-sponsored programs.
 </li>
 <li>
 Participate in Manager on Duty (M.O.D.) coverage as scheduled.
 </li>
 <li>
 Maintain direct contact with and support the development of management trainees.
 </li>
 <li>
 Ensure training in service standards is taking place across all departments.
 </li>
 <li>
 Foster a positive, guest-focused, team-oriented work environment through employee development and motivation.
 </li>
 <li>
 Conduct regular room inspections (at least weekly) with the Housekeeping Manager and Property Engineer.
 </li>
 <li>
 Ensure daily invoice processing is completed using the A/P system.
 </li>
 <li>
 Oversee the accuracy and timeliness of financial reporting, ensuring compliance with the corporate calendar.
 </li>
 <li>
 Ensure the property is clean, well-maintained, and meets safety standards through inspections and preventive maintenance programs.
 </li>
 <li>
 Ensure staff interactions with guests are always attentive, friendly, courteous, and efficient.
 </li>
 <li>
 Prepare monthly financial forecasts by estimating revenues and analyzing past data to create accurate projections.
 </li>
 <li>
 Conduct interviews for all management-level positions and assist in hiring decisions.
 </li>
 <li>
 Administer performance appraisals for department managers and ensure compliance with Dreamscape standards.
 </li>
 <li>
 Coach, counsel, and discipline management staff as needed, ensuring adherence to Dreamscape&rsquo;s disciplinary procedures.
 </li>
 <li>
 Maintain open communication with managers, employees, and other departments.
 </li>
 <li>
 Ensure fair and equitable treatment of all employees according to company policies.
 
 
 </li>
 </ul>
 
 Marginal Duties
 
 
 
 <ul>
 <li>
 Meet clients on-site, conduct property tours, and assist in the sales process.
 </li>
 <li>
 Be visible in public areas during peak times, greeting guests and providing assistance.
 </li>
 <li>
 Ensure proper procedures are followed for hotel safe security and perform monthly safe audits.
 </li>
 <li>
 Lead bi-monthly credit meetings and oversee hotel credit and collection policies.
 </li>
 <li>
 Complete required corporate training modules and certify others when necessary.
 </li>
 <li>
 Ensure scheduled meetings take place on property as required.
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 Competitive wage, commensurate with experience.
 
 
 This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
 
 
 Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
</div>

Dual General Manager

<div>
 
 Description
 
 
 
 House Person - 402140
 
 
 Department: Rooms
 
 
 Reports To: Director of Housekeeping
 
 
 FLSA: Non-Exempt
 
 
 Summary: The Hotel House Person is responsible for maintaining the cleanliness and appearance of all public areas within the hotel, including hallways, lobbies, restrooms, and meeting spaces. This role supports the housekeeping department and ensures a welcoming and safe environment for all guests and staff.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Clean and maintain all public areas of the hotel, including hallways, lobbies, restrooms, and meeting spaces, according to hotel standards.
 </li>
 <li>
 Assist housekeeping staff by delivering and retrieving items such as linens, cleaning supplies, and equipment.
 </li>
 <li>
 Respond to guest requests for extra supplies or amenities promptly and courteously.
 </li>
 <li>
 Empty trash receptacles and dispose of waste in designated areas.
 </li>
 <li>
 Maintain cleanliness of housekeeping storage areas and carts.
 </li>
 <li>
 Restock supplies in public restrooms and other designated areas as needed.
 </li>
 <li>
 Report any maintenance issues, safety hazards, or equipment malfunctions to the appropriate department.
 </li>
 <li>
 Adhere to all health and safety regulations, including the proper use of personal protective equipment (PPE).
 </li>
 <li>
 Assist with special projects or deep cleaning tasks as assigned by the Housekeeping Manager.
 </li>
 <li>
 Provide support during hotel events by ensuring areas are clean and presentable.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Education and Experience:
 </li>
 <li>
 High school diploma or equivalent preferred.
 </li>
 <li>
 Previous experience in housekeeping or janitorial work is a plus, but not required.
 </li>
 <li>
 Knowledge, Skills, and Abilities:
 </li>
 <li>
 Ability to work independently with minimal supervision.
 </li>
 <li>
 Strong attention to detail and commitment to cleanliness.
 </li>
 <li>
 Excellent communication and customer service skills.
 </li>
 <li>
 Ability to manage time effectively and prioritize tasks.
 </li>
 <li>
 Physical ability to perform tasks such as lifting, pushing, pulling, and bending.
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Work is primarily performed indoors, in public areas of the hotel.
 </li>
 <li>
 Exposure to cleaning chemicals and occasional noise from equipment.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Physical Demands:
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 Must be able to stand and walk for extended periods of time.
 
 
 Ability to lift and carry items up to [specify weight, e.g., 50 lbs.] frequently.
 
 
 Ability to push and pull carts weighing up to [specify weight, e.g., 100 lbs.].
 
 
 Frequent bending, stooping, and reaching.
</div>

House Person

<div>
 
 Description
 
 
 
 Job Title: Area Front Office Manager &ndash; Multiple Properties
 
 
 Reports to: Area General Manager / Area Assistant General Manager
 
 
 FLSA: Exempt
 
 
 
 Position Summary
 
 
 
 The Area Front Office Manager is responsible for the overall leadership and daily operations of the front office departments at multiple hotels. This role ensures high-quality guest service, drives revenue through front desk performance, and maintains brand standards across both properties. The position supports the strategic direction and operational efficiency of front desk, guest services, concierge, bell desk, and night audit teams.
 
 
 ________________________________________
 
 
 
 Key Responsibilities
 
 
 
 Front Office Operations:
 
 
 <ul>
 <li>
 Oversee and standardize front office procedures and guest service delivery across both hotels.
 </li>
 <li>
 Ensure smooth check-in/check-out processes, reservations handling, and billing accuracy.
 </li>
 <li>
 Monitor front desk systems and ensure accuracy in guest profiles, folios, and financial reporting.
 </li>
 <li>
 Collaborate with housekeeping and other departments to optimize room readiness and guest satisfaction.
 
 
 </li>
 </ul>
 
 Team Management
 
 
 
 <ul>
 <li>
 Supervise, train, and support supervisors, and front desk agents at both locations.
 </li>
 <li>
 Create and manage staffing schedules to ensure appropriate coverage and labor efficiency.
 </li>
 <li>
 Develop performance goals and conduct evaluations for team members.
 </li>
 <li>
 Foster a culture of service excellence, teamwork, and continuous improvement.
 
 
 </li>
 </ul>
 
 Guest Service &amp; Experience
 
 
 
 <ul>
 <li>
 Monitor guest satisfaction scores, reviews, and feedback across both properties.
 </li>
 <li>
 Proactively resolve guest issues and complaints, escalating when necessary.
 </li>
 <li>
 Implement service recovery strategies and ensure follow-up for VIPs and loyal guests.
 </li>
 <li>
 Champion loyalty program enrollment and guest engagement initiatives.
 
 
 </li>
 </ul>
 
 Revenue &amp; Financial Oversight
 
 
 
 <ul>
 <li>
 Ensure adherence to revenue management practices and upselling programs.
 </li>
 <li>
 Assist with budgeting, forecasting, and payroll control for the front office departments.
 </li>
 <li>
 Track and analyze key performance indicators (KPIs), including average rate, occupancy, and upsell conversion.
 
 
 </li>
 </ul>
 
 Technology &amp; Compliance
 
 
 
 <ul>
 <li>
 Oversee front office systems (e.g., PMS, key systems, reporting tools) and ensure training and compliance.
 </li>
 <li>
 Ensure compliance with brand standards, safety policies, and security procedures.
 </li>
 <li>
 Coordinate night audit processes and reporting across both hotels.
 
 
 </li>
 </ul>
 
 Coordination &amp; Communication
 
 
 
 <ul>
 <li>
 Participate in leadership meetings, presenting front office performance and initiatives.
 </li>
 <li>
 Coordinate shared resources, policies, and best practices between the two hotels.
 
 
 </li>
 </ul>
 ________________________________________
 
 
 
 Compensation
 
 
 
 Competitive salary, commensurate with experience.
 
 
 This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
 
 
 Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
 
 
 
 Requirements
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 5+ years of front office experience in the hotel industry, with at least 2 years in a leadership role.
 </li>
 <li>
 Prior experience overseeing multi-property operations is highly desirable.
 </li>
 <li>
 Proficiency in property management systems (e.g., Mews, Opera, OnQ, or similar).
 </li>
 <li>
 Strong communication, leadership, and organizational skills.
 </li>
 <li>
 Availability to work flexible hours, including weekends and holidays.
 </li>
 <li>
 Bachelor&rsquo;s degree in hospitality management or related field preferred.
 </li>
 <li>
 Ability to stand or sit for extended periods.
 </li>
 <li>
 Ability to lift and carry items up to 25 pounds.
 </li>
 <li>
 Ability to handle repetitive tasks.
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Leadership &amp; People Development
 </li>
 <li>
 Guest Service Excellence
 </li>
 <li>
 Operational Coordination
 </li>
 <li>
 Analytical Thinking
 </li>
 <li>
 Conflict Resolution
 </li>
 <li>
 Brand and Systems Compliance
 </li>
 </ul>
</div>

Area Front Office Manager

Join Dreamscape Hospitality and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.