Qureos Mentor

Dsquares

<div>
 Dsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experiences that keep customers coming back for more. From concept to execution, we handle the entire loyalty journey, turning brands into beloved obsessions.
 
 
 With our tech-savvy team and a passion for innovation, we're not just building programs; we empower businesses to build lasting relationships with their customers.
 
 
 
 Our team is the heart of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is built on openness, empowerment, and a shared passion for delivering extraordinary customer experiences. Join us and be part of a team that's redefining loyalty programs.
 
 
 
 
 More than rewards, we create experiences. And more than customers, we build advocates.
 
 
 
 As a
 
 Technical Support Engineer,
 
 you will play a key role in troubleshooting technical problems, delivering timely customer feedback, and supporting the implementation of new applications. You will be expected to provide excellent customer support, effectively diagnose and resolve technical issues, and assist in deploying new features and systems.
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Provide Level 2/3 support for enterprise applications and platforms
 </li>
 <li>
 Troubleshoot application issues and perform root cause analysis
 </li>
 <li>
 Monitor application performance and respond to alerts and incidents
 </li>
 <li>
 Coordinate with development, QA, and infrastructure teams to resolve issues
 </li>
 <li>
 Handle application deployments, updates, and configuration changes
 </li>
 <li>
 Maintain detailed documentation of issues, solutions, and standard operating procedures
 </li>
 <li>
 Provide support during releases, upgrades, and system patches
 </li>
 <li>
 Work with vendors and third-party providers for application-related issues
 </li>
 <li>
 Ensure compliance with SLAs and support KPIs
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 A degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 Prior experience in a technical support role, desktop support, or a similar position
 </li>
 <li>
 Strong knowledge of SQL and ability to write queries
 </li>
 <li>
 Experience with monitoring tools (e.g., Status Cake, Prometheus)
 </li>
 <li>
 Understanding of web services APIs and JSON/XML
 </li>
 <li>
 Experience with ticketing systems (e.g., Jira, Freshdesk)
 </li>
 <li>
 Basic understanding of networking, databases, and cloud platforms (AWS, GCP is a plus)
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover, plus extra days off for every year you're part of the team.
 </li>
 <li>
 Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages
 </li>
 <li>
 Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events
 </li>
 <li>
 Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
 </li>
 <li>
 Perks and Privileges: Celebrate your journey with us through birthday offs, mobile allowances, transportation support, and a host of other employee-centric perks
 </li>
 </ul>
</div>

Senior Technical Support Engineer - L2 support

<div>
 Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers' loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.
 
 
 
 Our People is our Brand - Developing seamless loyalty solutions is only possible when we've got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.
 
 
 
 
 About The Role:
 
 
 
 As a
 
 Multimedia Designer
 
 at Dsquares, you will be the creative force behind our visual storytelling. You will own the end-to-end process of creating high-impact video and motion content that brings our products and brand stories to life across all digital platforms.
 
 
 
 Key Duties &amp; Responsibilities:
 
 
 
 
 Video Production &amp; Strategy
 
 
 
 <ul>
 <li>
 Plan and produce videos for product demos, customer testimonials, brand stories, and thought leadership
 </li>
 <li>
 Create storyboards and shot lists for video productions
 </li>
 <li>
 Ensure consistent brand look and feel across all video content
 </li>
 <li>
 Create video templates for recurring content series
 
 
 </li>
 </ul>
 
 Motion Graphics &amp; Animation
 
 
 
 <ul>
 <li>
 Create animated explainer videos and product demonstrations
 </li>
 <li>
 Develop animated social media content and ads
 </li>
 <li>
 Create kinetic typography and text animations
 </li>
 <li>
 Design animated logos, transitions, and brand elements
 </li>
 <li>
 Create GIF animations for social media and email
 
 
 </li>
 </ul>
 
 Post-Production &amp; Editing
 
 
 
 <ul>
 <li>
 Edit video footage (Videos, Testimonials, short-form videos for social media, event recaps + highlight reels, and webinar replays)
 </li>
 <li>
 Perform color correction and color grading
 </li>
 <li>
 Mix and master audio including voiceover, music, and sound effects
 </li>
 <li>
 Add motion graphics, titles, and visual effects
 </li>
 <li>
 Optimize videos for different platforms and specifications
 </li>
 <li>
 Add subtitles and captions for accessibility and silent viewing
 
 
 </li>
 </ul>
 
 Podcast Production Support
 
 
 
 <ul>
 <li>
 Edit podcast episodes for Loyalize
 </li>
 <li>
 Create podcast intro/outro animations and graphics
 </li>
 <li>
 Design audio visualizers and video podcasts
 </li>
 <li>
 Produce promotional clips and social media teasers
 </li>
 <li>
 Create episode graphics and YouTube thumbnails
 
 
 </li>
 </ul>
 
 Asset Management &amp; Organization
 
 
 
 <ul>
 <li>
 Maintain organized video asset library and footage archive
 </li>
 <li>
 Store and backup raw footage and project files
 </li>
 <li>
 Create video style guides and templates
 </li>
 <li>
 Manage stock footage and music libraries
 
 
 </li>
 </ul>
 
 Collaboration &amp; Creative Development
 
 
 
 <ul>
 <li>
 Collaborate with brand teams on video concepts and creative direction
 </li>
 <li>
 Participate in creative briefs and pre-production planning
 </li>
 <li>
 Work with Graphic Designer on coordinated visual campaigns
 </li>
 <li>
 Partner with Product Marketing on product demo videos
 </li>
 <li>
 Support Campaign Manager with video ad creative
 </li>
 <li>
 Coordinate with external videographers or production companies as needed
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Required Skills &amp; Abilities:
 
 
 
 <ul>
 <li>
 Advanced proficiency in video and motion software (e.g., Adobe Premiere Pro, After Effects, and Photoshop)
 </li>
 <li>
 Strong understanding of color grading, audio mixing, cinematography, and optimizing content for different platforms
 </li>
 <li>
 Excellent verbal and visual communication skills, with the ability to present creative concepts clearly
 </li>
 <li>
 Strong ability to manage multiple multimedia projects and meet strict deadlines in a fast-paced environment
 </li>
 <li>
 A problem-solving mindset with a keen eye for aesthetics, typography, and visual storytelling
 
 
 </li>
 </ul>
 
 Education &amp; Experience:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Marketing, Business Administration, Communications, or related field.
 </li>
 <li>
 3-5+ years of proven experience in marketing, preferably within a similar industry
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover, plus extra days off for every year you're part of the team.
 </li>
 <li>
 Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages
 </li>
 <li>
 Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events
 </li>
 <li>
 Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
 </li>
 <li>
 Perks and Privileges: Celebrate your journey with us through birthday offs, mobile allowances, transportation support, and a host of other employee-centric perks
 </li>
 </ul>
</div>

Multimedia Designer

Join Dsquares and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dsquares

About Company

Senior Technical Support Engineer - L2 support

Multimedia Designer