Qureos Mentor

Dubai Holding Community Management

<div>
 
 
 About Dubai Holding Community Management:
 
 
 
 
 
 
 Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.
 
 
 At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.
 
 
 Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively.
 
 
 We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 The Director &ndash; Digital Transformation &amp; IT is responsible for driving the organization&rsquo;s digital strategy, overseeing the implementation and management of enterprise applications, and ensuring alignment of IT capabilities with business objectives. This role provides leadership in technology innovation, enterprise architecture, IT service delivery, and data-driven transformation. The Director &ndash; Digital Transformation &amp; IT plays a key role in modernizing business operations, enhancing customer and employee experience, and enabling sustainable growth through innovative and scalable digital solutions.
 
 
 
 
 
 
 Digital Transformation Strategy
 
 
 <ul>
 <li>
 Lead the design and execution of digital transformation programs across business units.
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 <li>
 Drive innovation through adoption of emerging technologies such as AI, IoT, RPA, and data analytics.
 </li>
 <li>
 Ensure alignment of digital initiatives with corporate strategy, sustainability goals, and customer experience objectives.
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 Promote a culture of digital-first thinking and continuous improvement within the organization.
 </li>
 </ul>
 
 
 Enterprise Applications &amp; Technology Management
 
 
 <ul>
 <li>
 Oversee implementation, integration, and optimization of enterprise platforms such as Salesforce Service &amp; Marketing Cloud, Maximo (CAFM), Genesys (Contact Centre), Farvision (ERP/Strata), Oracle Fusion, Qualtrics, Sprinklr, and other strategic systems.
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 Ensure platforms are configured to deliver business value, operational efficiency, and customer engagement.
 </li>
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 Establish enterprise architecture principles to ensure scalability, security, and interoperability of systems.
 </li>
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 Monitor system performance, manage upgrades, and ensure vendor SLAs and contracts are met.
 </li>
 </ul>
 
 
 IT Service Delivery &amp; Governance
 
 
 <ul>
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 Provide leadership for IT service management, infrastructure, and application support functions.
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 Ensure IT services meet agreed service levels and business expectations.
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 Implement governance frameworks, IT policies, and cybersecurity practices to safeguard business operations.
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 Drive cost optimization, budget management, and IT portfolio oversight (approx. AED 35M).
 </li>
 </ul>
 
 
 Data &amp; Analytics
 
 
 <ul>
 <li>
 Lead data governance, master data management, and advanced analytics initiatives.
 </li>
 <li>
 Ensure data integrity, accessibility, and security across enterprise systems.
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 Drive adoption of data-driven decision-making through dashboards, KPIs, and predictive analytics.
 </li>
 <li>
 Partner with business units to identify AI and analytics use cases that enhance productivity and service delivery.
 </li>
 </ul>
 
 
 Stakeholder &amp; Vendor Collaboration
 
 
 <ul>
 <li>
 Act as a trusted advisor to senior leadership, ensuring IT and digital strategies support business growth.
 </li>
 <li>
 Collaborate with stakeholders across DHCM and DHRE to deliver enterprise-wide transformation.
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 Build and manage strategic partnerships with technology vendors, consultants, and service providers.
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 Represent the IT function in steering committees, executive forums, and cross-functional programs.
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 </ul>
 
 
 Leadership &amp; Team Development
 
 
 <ul>
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 Lead, mentor, and develop high-performing IT and digital transformation teams.
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 Foster a collaborative, innovative, and agile working culture.
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 Build organizational capability in emerging technologies and digital competencies.
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 Champion continuous professional development and knowledge sharing within the IT department.
 </li>
 </ul>
 
 
 
 
 
 
 Knowledge &amp; Experience:
 
 
 
 
 
 Minimum Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, Engineering, or a related field (Master&rsquo;s preferred).
 </li>
 </ul>
 <li>
 </li>
 
 
 Experience
 
 
 <ul>
 <li>
 14+ years of progressive experience in IT and digital transformation.
 </li>
 <li>
 Demonstrated leadership in enterprise applications, IT strategy, and large-scale technology programs.
 </li>
 <li>
 Proven expertise in managing multi-platform enterprise ecosystems (Salesforce, Maximo, Oracle Fusion, Genesys, ERP systems, analytics platforms).
 </li>
 <li>
 Experience in budget and vendor management for large-scale IT portfolios.
 </li>
 </ul>
 
 
 
 
 
 Technical Competencies
 
 
 <ul>
 <li>
 Strong understanding of digital transformation strategies and enterprise architecture.
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 <li>
 Expertise in data management, analytics, and enterprise platforms.
 </li>
 <li>
 Knowledge of ITIL frameworks and industry best practices.
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 Awareness of emerging technology trends.
 </li>
 </ul>
 
 
 
 
 
 Behavioural Competencies
 
 
 <ul>
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 Excellent leadership and stakeholder management.
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 Strong communication and negotiation skills.
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 Strategic thinking and change management.
 </li>
 <li>
 Ability to drive innovation and large-scale transformation.
 </li>
 </ul>
 
 
</div>

Director - Digital Transformation & IT

<div>
 
 
 
 About Dubai Holding Community Management:
 
 
 
 
 
 
 
 Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.
 
 
 At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.
 
 
 Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively
 
 
 We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.
 
 
 
 
 
 
 
 Job Purpose
 
 :
 
 
 
 The Senior Manager - Community Management is responsible for leading and overseeing the comprehensive management of assigned communities, with a specific focus on the strategic planning, operation, and maintenance of all infrastructure assets within these communities. This role ensures high levels of resident satisfaction, adherence to community standards, and the optimal functioning, safety, and longevity of critical infrastructure, contributing significantly to the overall value and liveability of DHCM's properties.
 
 
 
 
 
 
 
 The main duties and responsibilities of this role:
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Strategic Community &amp; Infrastructure Management:
 
 
 <ul>
 <li>
 Lead the development and implementation of integrated strategies for community management and infrastructure operations within assigned areas, aligning with DHCM's overarching goals.
 </li>
 <li>
 Ensure a harmonious living environment for residents by balancing community engagement with robust infrastructure support.
 </li>
 </ul>
 
 
 2. Infrastructure Operations &amp; Maintenance Oversight:
 
 
 <ul>
 <li>
 Oversee the end-to-end management of all community infrastructure assets, including roads, street lighting, storm water drainage, utility networks (water, sewerage, irrigation), district cooling interfaces, and other related systems.
 </li>
 <li>
 Develop, implement, and monitor comprehensive preventative and corrective maintenance programs to ensure high availability, optimal performance, and longevity of infrastructure.
 </li>
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 Manage and evaluate the performance of third-party service providers and contractors responsible for infrastructure maintenance and upgrades, ensuring adherence to SLAs and quality standards.
 </li>
 </ul>
 
 
 3. Community Operations &amp; Resident Relations:
 
 
 <ul>
 <li>
 Provide senior-level oversight for community operations, ensuring efficient service delivery, compliance with community rules and regulations, and proactive management of resident expectations.
 </li>
 <li>
 Handle escalated resident issues and complaints, particularly those related to infrastructure, ensuring timely and effective resolution and maintaining high satisfaction levels.
 </li>
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 Foster strong relationships with residents, community associations, and other stakeholders.
 </li>
 </ul>
 
 
 4. Budget &amp; Financial Oversight:
 
 
 <ul>
 <li>
 Develop, manage, and monitor operational and capital expenditure budgets specifically related to community infrastructure, ensuring fiscal responsibility and optimal resource allocation.
 </li>
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 Oversee financial reporting for infrastructure assets and community services, providing transparent insights to senior management.
 </li>
 </ul>
 
 
 5. Compliance, Quality &amp; Risk Management:
 
 
 <ul>
 <li>
 Ensure strict compliance with all relevant local and international regulations, codes, and standards pertaining to community infrastructure, health, safety, and environmental protection.
 </li>
 <li>
 Implement robust quality assurance measures and conduct regular audits of infrastructure systems and community services.
 </li>
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 Identify and mitigate potential risks related to infrastructure failures or community non-compliance.
 </li>
 </ul>
 
 
 6. Team Leadership &amp; Development:
 
 
 <ul>
 <li>
 Lead, mentor, and develop a high-performing team of professionals covering both community relations and infrastructure oversight functions.
 </li>
 <li>
 Foster a collaborative environment that encourages continuous learning, technical expertise, and customer-centricity.
 </li>
 </ul>
 
 
 7. Stakeholder Collaboration &amp; Reporting:
 
 
 <ul>
 <li>
 Collaborate effectively with internal departments (e.g., Technical Excellence, IT, Finance, Customer Experience) and external authorities (e.g., DEWA, RTA, Dubai Municipality) on integrated community and infrastructure matters.
 </li>
 <li>
 Prepare and present comprehensive reports on community health, infrastructure performance, project status, and key metrics to senior management and executive leadership.
 </li>
 </ul>
 
 
 8. Health, Safety, and Environmental (HSE) Responsibilities:
 
 
 <ul>
 <li>
 Ensure full compliance with DHCM&rsquo;s Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, actively reporting hazards, near misses, or incidents, and utilizing appropriate Personal Protective Equipment (PPE) as identified in risk assessments.
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 </ul>
 
 
 
 
 
 
 Qualifications, Experience, &amp; Skills
 
 :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in civil engineering, Mechanical Engineering, Electrical Engineering, or a related engineering discipline, combined with a strong background in property or community management. A master's degree in a related field is a plus.
 </li>
 <li>
 Minimum of 10-12 years of progressive experience in infrastructure management, facilities management, or large-scale community management, with at least 5 years in a senior managerial role overseeing critical infrastructure.
 </li>
 <li>
 Proven experience in leading diverse teams, managing complex projects, and overseeing large budgets.
 </li>
 <li>
 In-depth knowledge of engineering principles, asset lifecycle management, and relevant local/international codes and regulations for infrastructure.
 </li>
 <li>
 Strong understanding of community living dynamics, owner association management, and customer service principles.
 </li>
 <li>
 Exceptional leadership, strategic thinking, and team development capabilities.
 </li>
 <li>
 Superior analytical and problem-solving skills, with a proactive and methodical approach to infrastructure challenges.
 </li>
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 Excellent communication, negotiation, and interpersonal skills, capable of engaging effectively with residents, authorities, and senior executives.
 </li>
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 Strong project management and organizational abilities.
 </li>
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 Proficiency in relevant engineering software, asset management systems, and Microsoft Office Suite.
 </li>
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 Ability to interpret complex technical documentation, legal contracts, and financial reports.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 About Benefits:
 
 
 
 
 At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
 
 
 
</div>

Senior Manager - Community Management

<div>
 
 
 
 About Dubai Holding Community Management:
 
 
 
 
 Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.
 
 
 At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.
 
 
 Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively
 
 
 We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 
 
 
 The role holder is responsible for overseeing and managing the FM operations and maintenance activities in accordance with defined standards and processes with the objective of enhancing customer satisfaction, minimizing customer complaints, and promoting sustainable initiatives for long term cost management.
 
 
 
 
 
 
 Facilities Management
 
 
 <ul>
 <li>
 Manage the daily operation and monitoring of the FM activities at site (soft services, PPM, cleaning, waste management, civil works etc), to ensure activities are carried out within the set timelines, financials budget and conform to the quality standards agreed.
 </li>
 <li>
 Supervise activities within the assigned community, conduct regular meetings with internal &amp; external teams to monitor progress of FM activities and to ensure compliance with the agreed standards and requirements.
 </li>
 <li>
 Prepare FM tender document for new buildings and conduct necessary technical evaluation.
 </li>
 <li>
 Contribute to the process of identifying facilities management best practices and development of formal processes and practices as necessary towards integrating and embedding sustainable principles and strategies into daily operational practices
 </li>
 <li>
 Support the client facing teams&rsquo; team in timely resolution of their queries related to facilities management in coordination with applicable departments.
 </li>
 <li>
 Represent the Dubai Holding Community Management during design, planning, construction, and handover stages of the newly developed assets to oversee FM requirements
 </li>
 <li>
 Identify and recommend to the business unit and department head major improvements (technical and feel &amp; look) required to enhance that enhance the existing facilities.
 </li>
 <li>
 Monitor and maintain records of utilities expenditure and implement initiatives of sustainability and utilities cost saving projects.
 </li>
 <li>
 Conduct necessary inspection, witness testing &amp; commissioning and manage rectification of defects and snags during the DLP in coordination with P&amp;D and contractor.
 </li>
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 Oversee activities directly related to regulatory requirements of life safety systems and ensure necessary certifications are obtained on time.
 </li>
 </ul>
 
 
 Budgeting &amp; Planning
 
 
 <ul>
 <li>
 Assist the department head in the development of short term and long-term business plans and preparation of Community Service Charges, OPEX and CAPEX budgets, monitor budget utilization and highlight any budget variances.
 </li>
 <li>
 Develop operation and maintenance strategy for key assets in the communities to control the cost and ensure consistency in budgets over years.
 </li>
 </ul>
 
 
 Stakeholder Management
 
 
 <ul>
 <li>
 Ensure the Service provider is attending to all re-active service requests from various stakeholders and in compliant with the SLA.
 </li>
 <li>
 Maintain effective communication with suppliers, internal departments and stakeholders and provide active support in the delivery of services by suppliers as per SLAs and QHSE standards.
 </li>
 <li>
 Review and certify service provider&rsquo;s monthly performance and payment certificate.
 </li>
 <li>
 Prepare scope of work for (operational variables and capex projects), initiate procurement process, liaise with procurement during the tendering process, review vendor responses and issue GRNs.
 </li>
 <li>
 Ensure customer complaints are timely and appropriately managed and closed to achieve organization&rsquo;s customer satisfaction targets.
 </li>
 <li>
 Conduct monthly meetings with FM service providers, HSE, security, and contractors to assess the contractor&rsquo;s performance, HSE requirements, identify non-compliance and action plans.
 </li>
 </ul>
 
 
 Continuous Improvement
 
 
 <ul>
 <li>
 Keep abreast regarding the latest trends and methods related to facilities management and recommend the most appropriate operation and maintenance practice to the management in order to increase the efficiency and customer satisfaction.
 </li>
 <li>
 Implement value engineering concept and methods in order to reach to cost effective solutions and accordingly save maintenance and operation costs for the community.
 </li>
 </ul>
 
 
 People Management
 
 
 <ul>
 <li>
 Provide leadership within the function, setting individual objectives, managing performance, developing, and motivating staff, provision of formal and informal feedback and appraisal &ndash; in order to maximize subordinate and departmental performance in the pursuit of the Department&rsquo;s objectives.
 </li>
 <li>
 Build and promote an organization culture that encourages innovation and reward performance that leads to enhanced staff motivation and retention.
 </li>
 </ul>
 
 
 Qualification &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering or Facilities Management.
 </li>
 <li>
 Minimum of 8 years of facility management experience.
 </li>
 <li>
 Experience of managing contractors and third-party service providers
 </li>
 <li>
 Knowledge of Facility management processes, tools, standards, documentation, and systems used.
 </li>
 <li>
 Understanding of local regulations and policies relevant to building operations, community management and facility management.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 About Benefits:
 
 
 
 
 At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
 
</div>

Manager - Facilities Management

Join Dubai Holding Community Management and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dubai Holding Community Management

ABOUT_COMPANY

Director - Digital Transformation & IT

Senior Manager - Community Management

Manager - Facilities Management