Urwah Admin

DUBAI INTERNATIONAL HOTEL

- Manage well organized front desk by receiving incoming calls, taking reservations /Lounge check-ins and especially farewell during guest departure and peak hours.- Thorough knowledge of business partners affiliated to the Hotel.- Greets customers in a courteous and professional manner, welcomes them to the restaurant, and attends to their inquiries before handing them to serving team who will take their orders.- Ensure enough presentable menus available clean (free of stains and smudges)- Check restaurant&rsquo;s emails and respond to them accordingly with the approval of the Manager /Supervisor.- Communicate with Manager and other staff, such as dinners, informing them of guests&rsquo; bookings, needs and any complaints or guest feedback.- Learning and training other associates up to date about service standards, food and beverage knowledge, and other information necessary to perform the job efficiently. Continue (Learning and development)- Thorough knowledge about the procedure of airlines lounge utilization.- Generate invoices in LAS &amp; Micros in a timely manner as for the walk in, airlines , travel agents , cards and web booking etc&hellip;in a stipulated manner.- Keep a record of check out time and notify the guest accordingly; collect the payment for extra hours if the guest decided to extent the stay.- Announce the flight departure on a timely manner through automated system or manually.- Promote and upsell the lounge to all the guests who walks in for enquiring about the lounge.REQUIREMENTS:- Must have atleast 1 year experience of related field - Must have excellent communication skills - Able to work in minimum supervision and can do multi-taskingJob Type: Full-timePay: AED1.00 - AED2.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Guest Relations Officer

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DUBAI INTERNATIONAL HOTEL

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Guest Relations Officer