Qureos Mentor

DUBAI PROPERTIES GROUP LLC

An opportunity has arisen for a Director - Residential Customer Care to join Dubai Holding Real Estate. The main duties and responsibilities of this role:<ul><li>Oversee day-to-day operations of the customer service department and work with a team of customer service representatives to ensure that all customer inquiries are handled in a timely and professional manner.</li><li>Manage all customer service-related matters including after sales and sales operation as well as hand-over and beneficial occupation processes. Proactively address any community management challenges that may arise ensuring effective resolution and Customer satisfaction.</li><li>Create and implement efficient and balanced workflows that maximize efficiency and produce high level of service quality and customer satisfaction, improving NPS (Net Promoter Score) - CSAT (Customer Satisfaction), or other Customer Metric.</li><li>Develop and execute contact improvement strategies cross-functionally with other peers using multiple data sources (e.g., Voice of Customer, Voice of Associate, and Business Intelligence) to ensure qualitive processes aligned with business standards.</li><li>Monitor and measure service metrics and volume to develop standards, improvements or changes to workflows and resource allocation whilst monitoring customer feedback and requests.</li><li>Be the focal point of contact between the company verticals and its customers in providing necessary support in clarifying queries and in resolving customer issues in line with corporate governance frame works, policies and procedures underpinned by DOA&#x27;s (Delegation of Authority).</li><li>Develop and implement strategies to improve customer satisfaction, loyalty, and retention including creating new training programs or updating existing ones to better equip customer service representatives with the tools they need to provide exceptional service.</li><li>Implement customer service and interaction policies, systems, initiatives, processes, and procedures to deliver the customer care strategy and achieve acceptable risk ratings for the Customer Service Centre in line with agreed SLA&#x27;s (Service Level Agreements).</li><li>Prepare feasibility studies and budgets, as required, for projects on a monthly and annual basis via the prepared business plan; forecast revenues and profitability by projecting varied business cases to be submitted.</li><li>Actively pursue, establish, and foster excellent client relationships with the goal of providing best-in-class solutions to customer inquiries and complaints by proactively engaging with customers through various channels, including chat, complaint monitoring, engagement in customer conversations, and soliciting feedback. With agility as a core principle, ensure prompt and effective responses to customer needs.</li><li>Provide high quality and consistent customer service to address the customers&#x27; business needs and requirements; respond quickly and accurately to queries and issues by providing professional attention and support.</li><li>Ensure complaints are followed up with the appropriate departments/individuals, and provide timely, professional, and accurate feedback/resolution to customer inquiries/complaints.</li><li>Conduct service quality audits by developing suitable checklists and questionnaires, visiting individuals, and administering checklists and questionnaires, analyzing data and preparing audit reports with recommendations on ways of improvement for the Customer Service Center to ensure that the key gaps in customer services are identified and a suitable action plan is developed.</li><li>Ensure the team are continually updated with Company products and services to provide accurate and timely information to customers.</li><li>Manage and oversee the execution of pre- and post-handover activities across the company /community ensuring effective engagement and interaction with customers.</li><li>Prepare and present monthly customer care reports summarizing the total volume of remittance business generated, number and type of problems reported from the customers and settled each month with data and insights about the operations.</li><li>Monitor and analyze customer data and trends, using this information to identify areas for improvement and to inform decision-making.</li><li>Work closely with other senior leaders to ensure that customer management activities are aligned with the company&#x27;s overall goals and objectives.</li></ul>

Director - Residential Customer Care

About TECOM Group – Dubai Holding Asset Management:TECOM Group PJSC, a Dubai Financial Market-listed company, which has been developing and operating strategic, sector-focused business districts across Dubai since 1999. The TECOM Group portfolio consists of 10 business districts catering to six vital knowledge-based economic sectors, including design, education, manufacturing, media, science, and technology.The 10 business districts are: Dubai Internet City, Dubai Outsource City, Dubai Media City, Dubai Studio City, Dubai Production City, Dubai Knowledge Park, Dubai International Academic City, Dubai Science Park, Dubai Industrial City and Dubai Design District (D3).About the Job:An opportunity has arisen for a Member Relations Executive to join TECOM Group. The main duties and responsibilities of this role:<ul><li>The role holder is responsible for managing and executing the operational activities of the co-working space, ensuring seamless workflows and the delivery of high-quality services in alignment with corporate policies to achieve maximum client satisfaction.</li><li>Additionally, the role provides operational and coordination support to the Programs and Events function, contributing to the effective planning and execution of events</li></ul>Reception and Front Desk Management<ul><li>Act as the main point of contact for the guests/visitors to the coworking space upon their arrival until departure and ensure visitors to the office are greeted and received warmly, given accurate information, and directed to the respective person, meetings and help as appropriate and ensuring effective customer service</li><li>Coordinate with the administrator to serve beverages to visitors in reception/ meeting rooms as appropriate to ensure that visitors are well attended to as per company hospitality standards.</li><li>Coordinate visitor/client requests such as cab hire, public transport information etc to ensure that visitors/clients have an excellent visitor experience for increased customer satisfaction and the fulfilment of departmental goals.</li><li>Ensure all visitor arrivals are logged correctly to maintain accurate records</li><li>Handle all incoming and outgoing telephone calls professionally and direct the calls to respective person to ensure all calls are attended to proficiently.</li><li>Ensure that the reception desk is manned, operationally prepared, and always stocked.</li><li>Provide support for VIP delegates to ensure that all visits are in line with defined guidelines and as per company protocol.</li><li>Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)</li><li>Ensure continual upkeep and standards of business centre to include offices, meeting rooms and communal areas</li></ul>Department Support, Registrations & Mail Room<ul><li>Guide the team in screening, shortlisting applicants based on pre-defined selection, advancing applicants through the freelance process and in responding to member queries.</li><li>Collect and maintain registration applications promptly and check documents to ensure accuracy and completion before they are sent for further processing. Coordinate with AXS for prompt processing of member applications and ensure members are kept informed with regular updates.</li><li>Handle all incoming /outgoing mail and documents, stamp them on receipt, segregate, and distribute/ dispatch to the correct addressee to ensure accurate distribution of mail and important documents are not misrouted.</li><li>Maintain mail/courier log sheets on a daily/monthly basis to provide information and data for accurate invoicing.</li><li>Coordinate with the driver/messengers to monitor movements of collection/ delivery of documents to avoid loss/error of documents in transit.</li><li>Coordinate with IT support if meeting room equipment’s i.e. projector, plasma screen require attention.</li><li>Inform business development team about walk-in potential business leads/prospects.</li><li>Assist in ad-hoc tasks as assigned to facilitate smooth operations for the business and ensure that the department meets its overall objectives</li><li>Update and maintain contact list of all staff to ensure that a comprehensive database for employee contact is always maintained.</li><li>Prepare activity reports on all the service transactions that took place on a monthly basis for timely information to the management.</li><li>Provide support to the programming and events function to ensure all aspects of operations for events are covered</li></ul>Member Relationship Management<ul><li>Act as a focal point of contact and coordinate for all meeting room requirements so as to ensure assistance in booking meeting rooms for scheduled meetings.</li><li>Provide support for the collection of information related to client feedback to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions.</li><li>Communicate and resolve client complaints / issues within the delegated level of authority or timely escalate and follow up client issues to the appropriate department to provide a high standard client service which will lead to client satisfaction and loyalty.</li><li>Receive board line phone calls and making sure that all phone calls are answered timely and assist the business partners with accurate and precise information</li><li>Capture all clients Interactions (enquiry, leads, requests & complaints) accurately and maintain a database and record in available systems to provide inputs for management reports.</li><li>Act as a primary point of contact for business partners – coordinate for the issuance and renewal of lease, trade licenses and permits, assist in the timely collections of accounts receivables from partners and liaison to reconcile statements and ensure accuracy of billing to provide efficient customer service.</li><li>Collate all client documentation such as contracts, license, and passport copies etc and maintain administrative files to ascertain smooth business operations and effective workflow.</li><li>Support the section head by channelizing client requirements into commercially viable leads to contribute to the profitability of the department.</li></ul>

Member Relations Executive (National Talent)

An opportunity has arisen for a Senior Executive – Research and Product Development to join Dubai Holding Asset Management. The main duties and responsibilities of this role:<ul><li>Responsible for conducting market research and competitive benchmarking to support product development and strategic planning for Dubai Holding Asset Management’s Built-to-Lease (BTL) portfolio, including Residential, Retail, and Commercial assets.</li><li>The role involves analyzing market trends, evaluating asset performance, assisting in asset pricing, and providing research-based insights to support effective asset management and business decision-making.</li><li>Support Research & Market Studies:</li><li>Assist the Research and Product Development team in conducting targeted market studies to evaluate opportunities that inform product development, pricing strategy, and repositioning initiatives for BTL assets.</li><li>Data Collection & Benchmarking: Gather market and customer insight data from various sources. Conduct competitor and location benchmarking across residential, retail, and commercial asset classes with a focus on leasing trends and product gaps.</li><li>Market Intelligence & Trend Monitoring: Monitor real estate supply-demand dynamics, pricing movements, and sector trends. Support the preparation of regular market intelligence reports covering Dubai’s residential, retail, and commercial sectors.</li><li>Ad Hoc Research & Analysis: Assist with pricing analysis, competitive benchmarking, and assessment of DHAM’s BTL offerings to drive differentiation and continuous improvement.</li><li>Tool & Dashboard Maintenance: Support the upkeep of analytical tools, dashboards, platforms, and methodologies used by the research and pricing teams.</li><li>Documentation & Administrative Support: Act as a custodian for departmental documentation. Manage filing, RFQs, IT requests, email correspondence, and other administrative functions.</li><li>Compliance Oversight: Ensure compliance with local pricing laws, internal governance frameworks, and documentation protocols.</li><li>Build relationships with internal teams and external partners to support data collection, industry analysis, and knowledge sharing. Gather feedback to enhance the Research and Product Development function.</li></ul>

Senior Executive – Research and Product Development

• Support section head with Project Management strategy and Project delivery activities for Company projects to ensure that they meet strategic plan.• Oversee the execution of project contract works, ensuring all parties fulfill their contractual responsibilities and adhere to the defined project scope.• Manage the approved project schedule, closely monitoring critical path activities to guarantee timely delivery and proactively address potential delays.• Track project costs, timelines, and overall progress, providing consistent status updates and detailed reports to key stakeholders.• Obtain all necessary NOCs and permits from local authorities to ensure compliance and uninterrupted project execution.• Actively participate in project meetings with consultants and contractors to review progress, resolve issues, and maintain alignment with the approved program.• Coordinate and engage with internal departments—including Commercial, Development, Procurement, and Contracts—to synchronize project requirements and schedules.• Continuously monitor project status, identify deviations from objectives, and implement corrective actions to keep projects aligned with business goals.• Review contractor claims and interim payment applications in line with contract terms, ensuring project expenditures remain within the approved budget.• Evaluate on-site performance of consultants and contractors, enforcing adherence to project standards, quality benchmarks, and departmental targets• Collaborate with the Operations team to facilitate seamless handover of infrastructure and landscaping works, ensuring all operational and functional requirements are fulfilled for sustainable use.• Coordinate with the Defects Liability Period (DLP) team to ensure smooth unit handovers and completion of final snagging to the satisfaction of all parties.• Analyze information and ensure that reports are consolidated for management review.• Stay up to date with industry trends, emerging technologies, and global best practices in project management and real estate developmentKey Performance Indicators• Manage project cash flow and budget adherence, including schedule and cost controls.• Ensure timely progress according to approved plans and schedules.• Comply with policies, safety standards, and maintain proper project documentation.• Implement and monitor QA/QC plans to maintain quality standards.

Manager - Projects (Project Delivery)

• Support in monitoring the execution of the works through QA/QC processes to ensure that the different project deliverables are in line with the Quality Standards agreed upon in the product specifications.• Validate and control the Scope of Work of the project to prevent any Scope Creep. This is achieved via implementing the scope control tools specified in the contract, such as written approvals.• Support in developing a Risk Management Plan which outlines the mechanisms used to identify and analyze risks in order to plan their respective responses. This is a critical activity which plays a major role in Cost Control and project delay mitigation & prevention.• Support in reviewing & approving Organization Charts related to contractors and consultants. This is to ensure that all their deployed staff are qualified and have obtained the necessary approvals by all the concerned parties e.g. authorities.• Arrange and attend periodic progress meetings to follow up on contractors & consultants and evaluate their performance against the project&#x27;s progress of work.• Check that all safety procedures are being implemented. All workers should wear Personal Protective Equipment (PPE) to protect themselves from any potential hazard, incident & accident. Also, all materials on site should be stored as per their respective safety manuals.• Responsible for reviewing & signing gate passes for personal & material to grantee site security.• Follow up on the final project documentations, such us as built drawings, warranties and Operation & Maintenance manuals, to ensure successful project close out

Projects Engineer (Project Delivery)

Key Responsibilities:<ul><li>Project Leadership and Management: Manage the entire development cycle of real estate projects, including design, construction, and delivery phases. Develop and implement strategic plans for projects, ensuring they align with the organization&#x27;s overall goals. Oversee project budgets, financial forecasts, and performance analysis to ensure profitability. Lead and motivate cross-functional teams, including design, engineering, and project delivery, to achieve project milestones.</li><li>Strategic Planning and Business Development: Conduct thorough market analysis to identify new development opportunities and evaluate project feasibility. Assist in the preparation of business plans, presentations, and technical reports for senior management. Identify and implement strategies to optimize project value and cost-efficiency.</li><li>Stakeholder and Consultant Management: Build and maintain strong relationships with internal and external stakeholders, including government authorities, consultants, and contractors. Negotiate and manage agreements with consultants and other external parties. Ensure all projects comply with local legislation, standards, and codes of practice.</li><li>Risk and Quality Management: Proactively identify project risks and challenges and develop effective mitigation strategies. Ensure the highest standards of quality are maintained throughout the design and construction phases. Implement and monitor internal controls to ensure project accuracy and compliance.</li><li>Financial Oversight: Provide senior leadership with regular, detailed updates on project status, risks, and financial performance. Analyze complex financial data and provide actionable insights to support strategic decision-making.</li></ul>

Associate Director

<ul><li>Strategic & Budgetary Support: Assist in developing and executing the co-working space’s strategy, KPIs, and budget in alignment with business goals.</li><li>Operational Efficiency: Manage daily operations, ensure workflow optimization, cost control, and policy compliance to drive productivity and profitability.</li><li>Front Desk & Member Onboarding: Supervise reception operations, application processing, and ensure seamless registration and mailroom services.</li><li>Customer Service Management: Lead the team to maintain high service standards, promptly address member inquiries, and enhance customer satisfaction.</li><li>Facility & Building Oversight: Inspect premises, maintain booking systems, and coordinate with facilities and IT teams for upkeep and enhancements.</li><li>Health, Safety & Compliance: Ensure adherence to HSE standards and corporate policies for a safe and compliant operational environment.</li><li>Vendor & IT Coordination: Manage external service providers and IT support to ensure uninterrupted service and efficient operational support.</li><li>Event & Programming Support: Facilitate smooth execution of events and programming by coordinating operational support and anticipating member needs.</li><li>Stakeholder & Member Engagement: Foster relationships with members and stakeholders through regular feedback sessions and implement enhancements.</li><li>Reporting & Continuous Improvement: Develop KPIs, generate performance reports, monitor feedback, and drive continual improvement through benchmarking and process optimization.</li></ul>

UAE National Manager – Community Management

Join DUBAI PROPERTIES GROUP LLC and explore 39   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.