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Dunamis Clean Energy Partners, LLC

Job SummaryDunamis Charge is seeking a CPMS Operations Coordinator to support the day-to-day monitoring and coordination of the ChargePoint Management Software (CPMS) platform during and after the migration from RedE to a Dunamis CPMS powered by Driivz. This role focuses on operational support, coordination, and execution, ensuring visibility into platform performance and alignment across internal teams.Responsibilities&middot; Monitor CPMS dashboards for system health, uptime, and charger connectivity&middot; Track and log platform incidents, issues, and escalations&middot; Coordinate issue resolution across Engineering, O&amp;M, and Customer Support&middot; Support release coordination and deployment tracking&middot; Maintain issue logs, escalation trackers, and operational documentation&middot; Assist in tracking KPIs such as uptime and session success rates&middot; Support customer onboarding readiness&middot; Ensure communication flow across teams during incidents&middot; Maintain SOPs and operational documentationQualifications&middot; Bachelor&rsquo;s degree preferred&middot; 3&ndash;5 years of experience in operations, coordination, or technical support roles&middot; Experience working with SaaS or software platforms&middot; Strong organizational and communication skills&middot; Ability to manage multiple prioritiesRole Evolution (Post-Stabilization)Following successful platform migration and stabilization, this role may expand to support broader operational initiatives:&middot; Support Field Operations (O&amp;M) through analysis of charger performance trends and issue triage&middot; Contribute to Quality and continuous improvement by identifying recurring issues and supporting feedback loops&middot; Assist in customer escalation management and improve visibility into platform-related issues&middot; Support ongoing KPI tracking and identify performance optimization opportunitiesExpansion of responsibilities will be dependent on platform stability, business priorities, and role capacity. Core coordination responsibilities will remain the primary focus.Pay: $60,000.00 - $80,000.00 per yearWork Location: Hybrid remote in Detroit, MI 48211

ChargePoint Management Software

Join Dunamis Clean Energy Partners, LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dunamis Clean Energy Partners, LLC

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ChargePoint Management Software