Qureos Mentor

Dune Recreational Services - JUMP N FUN

Job description:Job Title: Play Center Lead - Can Speak and Understand ArabicLocation: JUMP N FUN - Dubai Industry: Premium Children&rsquo;s Entertainment &amp; HospitalityOverview:We are a leading premium kids&rsquo; play experience in Dubai, known for delivering unforgettable moments for children and their families. We are looking for a passionate and experienced Play Center Lead to oversee the daily operations of one of our branches. This is a hands-on leadership role that ensures our high standards are consistently met across play zones, caf&eacute; services, and customer touchpoints.If you thrive in a fast-paced, people-first environment and enjoy bringing joy to families, this is the perfect opportunity for you.Key Responsibilities: Leadership &amp; Team Supervision<ul><li>Lead, coach, and supervise all branch staff, including play facilitators, caf&eacute; staff, and front-of-house teams.</li><li>Conduct regular team briefings, training sessions, and performance check-ins to maintain a motivated, customer-focused team.</li></ul>Daily Operations<ul><li>Oversee all aspects of day-to-day operations, including scheduling, opening/closing procedures, and shift coverage.</li><li>Ensure the branch meets safety, cleanliness, and operational excellence standards at all times.</li></ul>Customer Experience<ul><li>Serve as the main point of contact for families and guests, ensuring a warm, welcoming, and enjoyable experience.</li><li>Proactively handle complaints, resolve issues on the spot, and follow up to ensure customer satisfaction.</li><li>Monitor customer feedback and implement improvements where needed.</li></ul>Sales &amp; Inventory<ul><li>Support the achievement of sales targets through upselling, service excellence, and promotions.</li><li>Oversee inventory management for retail, play materials, and caf&eacute; supplies; ensure accurate stock tracking and timely replenishment.</li></ul>Experience Management<ul><li>Coordinate and take ownership of all in-branch events, activities, and play experiences.</li><li>Ensure every interaction &mdash; from playtime to caf&eacute; service &mdash; aligns with our premium brand standards.</li></ul>Operational Excellence<ul><li>Be the go-to person on the floor, ready to step into any role when needed to ensure smooth branch operations.</li><li>Collaborate with head office and other departments on operational updates, marketing initiatives, and performance reports.</li></ul>Requirements:<ul><li>Proven experience in retail, hospitality, or family entertainment settings, ideally in a supervisory or managerial role.</li><li>Strong leadership skills with the ability to motivate and manage a diverse team.</li><li>Excellent customer service and conflict resolution skills.</li><li>Comfortable with sales tracking, POS systems, and inventory management.</li><li>Energetic, hands-on, and capable of multitasking in a high-energy, child-friendly environment.</li><li>Willingness to work weekends, holidays, and during school breaks &mdash; our busiest times.</li></ul>What We Offer:<ul><li>Be part of one of Dubai&rsquo;s most creative and exciting kids&rsquo; entertainment brands.</li><li>A dynamic workplace where no two days are the same.</li><li>Ongoing staff training, career development, and growth opportunities.</li><li>A supportive environment where your passion and ideas are valued.</li><li>A chance to make a real difference in families&rsquo; lives while having fun at work.</li></ul>Job Type: Full-timePay: From AED4,000.00 per month

Play Center Lead - Can Speak and Understand Arabic

Join Dune Recreational Services - JUMP N FUN and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dune Recreational Services - JUMP N FUN

ABOUT_COMPANY

Play Center Lead - Can Speak and Understand Arabic